Class schedule All Batches
  • Oct 07 - Oct 15 Weekday classes 06:00 - 10:00 CDT 4 sessions
    • Oct
    • Fri 07
    • Sat 08
    • Fri 14
    • Sat 15
  • Oct 14 - Oct 15 Weekday classes 22:30 - 07:30 CDT 2 sessions
    • Oct
    • Fri 14
    • Sat 15
  • Oct 24 - Oct 28 Weekday classes 09:30 - 12:30 CDT 5 sessions
    • Oct
    • Mon 24
    • Tue 25
    • Wed 26
    • Thu 27
    • Fri 28
  • Nov 04 - Nov 05 Weekday classes 22:30 - 06:30 CDT 2 sessions
    • Nov
    • Fri 04
    • Sat 05
  • Nov 11 - Nov 19 Weekday classes 05:00 - 09:00 CDT 4 sessions
    • Nov
    • Fri 11
    • Sat 12
    • Fri 18
    • Sat 19
  • Nov 18 - Nov 19 Weekday classes 21:30 - 06:30 CDT 2 sessions
    • Nov
    • Fri 18
    • Sat 19
  • Nov 28 - Dec 02 Weekday classes 08:30 - 11:30 CDT 5 sessions
    • Nov
    • Mon 28
    • Tue 29
    • Wed 30
    • Dec
    • Thu 01
    • Fri 02

Download schedule

Key features

MONEY BACK GUARANTEE

How this works :

At Simplilearn, we greatly value the trust of our patrons. Our courses were designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!

For Self Placed Learning :

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content.

For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • 16 hours of Instructor-led Training
  • 24 hours of High Quality E-Learning content
  • 5 Industry Case studies & 7 Real world examples
  • 50 End-of-Chapter Quizzes, 4 Simulation Exams
  • 45 hours PDU Certificate
  • Exam Fee included,98.6%pass rate

Course description

  • What’s the focus of this course?

    ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

  • What are the course objectives?

    By the end of this training you will:
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
    • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
    • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

  • Who should take this course?

    ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
    • IT Managers/Support teams
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management team/Development team
    • Process Owners/Practitioners

Course preview

    • Getting started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to service management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check 00:00
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management 00:00
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management 00:00
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers 00:00
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check 00:00
      • 25 Summary 00:40
    • 1.2 - Service management lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle 00:00
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz 00:00
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview 00:00
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK 00:00
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK 00:00
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages 00:00
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview 00:00
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview 00:00
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview 00:00
      • 12 Financial Management-Activities 00:00
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK 00:00
      • 15 Business Relationship Management-Overview 00:00
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz 00:00
      • 2 Thank You 00:16
    • 3.1 - Introduction to service design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview 00:00
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key concepts in service design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design 00:00
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service design processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview 00:00
      • 4 Service Catalogue Management Two View Structure 00:00
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager 00:00
      • 8 Service Level Management-Overview 00:00
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview 00:00
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview 00:00
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management 00:00
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview 00:00
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview 00:00
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview 00:00
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview 00:00
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz 00:00
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview 00:00
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support 00:00
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview 00:00
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow 00:00
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview 00:00
      • 18 Knowledge Check 00:00
      • 19 Configuration Baseline and Database 00:00
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview 00:00
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases 00:00
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview 00:00
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz 00:00
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview 00:00
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview 00:00
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check 00:00
      • 9 Incident Management-Overview 00:00
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow 00:00
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview 00:00
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview 00:00
      • 18 Service Request 00:43
      • 19 Access Management-Overview 00:00
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview 00:00
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing 00:00
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview 00:00
      • 13 Application Management-Overview 00:00
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview 00:00
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz 00:00
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview 00:00
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register 00:00
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle 00:00
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model 00:00
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz 00:00
      • 2 Thank You 00:11
    • 07 - Assessment 00:00
      • Assessment 00:00
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
    • {{childObj.title}}
      • {{childObj.childSection.chapter_name}}
        • {{lesson.title}}
      • {{lesson.title}}

    View More

    View Less

    Exam & certification

    • How will I become a ITIL Foundation certified?

      You will be certified in ITIL® Foundation from AXELOS by following these processes:
       
      Step 1: Appear for ITIL® Foundation exam after completing the training.
      Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
      Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

    • What are the prerequisites for ITIL Foundation certification?

      There is no defined eligibility criterion for ITIL® Foundation exam.

    Reviews

    Trainer made good use of real world examples to provide a practical perspective on the material.

    It was a good material. Very interactive.

    A lot of information to assist me in passing the ITIL Foundation test.

    The trainer was very informative and patient with my questions. Her English is REALLY good which makes the experience much better :) The trainer is great, she is the best! The sample tests were really helpful in testing my knowledge.

    Read more Read less

    Excellent Trainer with practical knowledge. All the answers were attended to and several examples were shared to make the learning more effective.

    Read more Read less

    The study materials were appropriately designed and easy to follow with. The training was well conducted.

    I've already signed up for more courses, and even recommended Simplilearn to co-workers. I like the examples used during the training, they helped me get to a better understanding.

    Read more Read less

    Well organized course. course site worked efficiently. course material is good.

    Pleasantly interactive and maintained a relevant flow throughout the program.

    Very good course, direct to the point. Going through the material twice and solve the sample exams were more than enough to pass the ITIL Foundation exam from the first time with very good mark. Thank you Simplilearn.

    Read more Read less

    It was very informative and was a wonderful opportunity to know the process of ITIL. After attending the course, I now understand the importance of the ITIL process.

    Read more Read less

    The training was really good & interesting with all real life examples. The entire ITIL concept was clearly explained in this course. The session leaves a long-standing impression about the ITIL Concept.

    Read more Read less

    Good crash course, Maybe Little more time to reflect on material, but good material overall. Thanks

    I had no proper knowledge of ITIL prior to the course. Based on the fact this was a foundation course, I would say the material and pace was adequately gauged, for my skill level, there is a lot of material to digest but the instructor did a good job on highlighting key concept and main points.

    Read more Read less

    Course seemed very fast paced with specific terminology. I would have liked to see ( I will put together myself later) diagram of putting it all together. Actual material seemed very solid and list helped to identify gaps in correct practices within our organization.

    Read more Read less

    FAQs

    • Who are the trainers for the live classroom training?

      All Our Trainers are ITIL certified and highly qualified with over 15 years of experience in training and are working in the domain.

    • Is exam fee included in the course fee?

      Yes. The exam fee is included in the course fee.

    • What certification will I receive after completing the training?

      After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.

    • How many questions are there in the ITIL® Foundation certification exam?

      The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes.

    • What is Online Classroom training?

      Online Classroom training for ITIL is a live training conducted via online live streaming of a class. This is run by ITIL certified trainer with over 15 years of work experience in the domain and training. The class attended by the global audience can enrich your learning experience.

    • Are these training classes live or will I watch pre-recorded videos?

      All these trainings are live interactive sessions wherein you can raise concerns and discussions at any point during the class. Additionally, we also provide recordings of the sessions attended by you for your future references.

    • What tools do I need to attend the training sessions?

      The system requirements are quite basic:
      OS: Windows any version above XP SP3 & Mac any version above OS X 10.6
      Internet Speed: Preferably above 512 KBPS
      Headset: Any decent headset and microphone which can be used to talk and hear clearly.

    • What all will I get as part of the training?

      You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.

    • How does Simplilearn assure me that the training and course material delivered are effective?

      Our ITIL Foundation course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.

    • Can I cancel my enrollment? Will I get a refund?

      Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.

    • I’d like to learn more about this training program. Who should I contact?

      Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

    Contact Us

    +1-844-532-7688

    (Toll Free)

    For individuals
    For business
    Name*
    Email*
    Phone Number*
    Your Message
    We are looking into your query.
    Our consultants will get in touch with you soon.

    A Simplilearn representative will get back to you in one business day.

    First Name*
    Last Name*
    Email*
    Company*
    • Disclaimer
    • PMI, PMBOK, PMP, PgMP, CAPM, PMI-RMP, and PMI-ACP are registered marks of the Project Management Institute, Inc
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE®
    • Professional Scrum Master is a registered trademark of Scrum.org
    • The APMG-International Finance for Non-Financial Managers and Swirl Device logo is a trade mark of The APM Group Limited.
    • The Open Group®, TOGAF® are trademarks of The Open Group.
    • IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.
    • CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.
    • COBIT® is a trademark of ISACA® registered in the United States and other countries.
    • CISA® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.
    • CISSP® is a registered mark of The International Information Systems Security Certification Consortium ((ISC)2).
    • CISCO®, CCNA®, and CCNP® are trademarks of Cisco and registered trademarks in the United States and certain other countries.
    • Simplilearn and its affiliates, predecessors, successors and assigns are in no way associated, sponsored or promoted by SAP SE and neither do they provide any SAP based online or real-time courses or trainings
    /index/hidden/ - Never remove this line