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Classroom

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A classroom workshop is a traditional workshop held by our expert trainer in your neighborhood location. The location will be communicated to you over mail.

Online Classroom

Online classroom

An Instructor led Online Classroom is a live Online classroom where you can interact with your trainer and peers. It is as simple as attending a web meeting.

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Aug 03 - Aug 07
Batch Schedule Dates

Aug

  • Mon
    03
  • Tue
    04
  • Wed
    05
  • Thu
    06
  • Fri
    07
 
Time
20:00 - 23:15
 
Location
Online Classroom
 
Price
Rs. 11500
 
Aug 08 - Aug 16
{Weekend Batch}
Batch Schedule Dates

Aug

  • Sat
    08
  • Sun
    09
  • Sat
    15
  • Sun
    16
 
Time
09:00 - 13:00
 
Location
Online Classroom
 
Price
Rs. 11500
 
Aug 08 - Aug 09
{Weekend Batch}
Batch Schedule Dates

Aug

  • Sat
    08
  • Sun
    09
 
Time
09:30 - 18:30
 
Location
Bangalore
 
Price
Rs. 12000
 
Aug 15 - Aug 23
{Weekend Batch}
Batch Schedule Dates

Aug

  • Sat
    15
  • Sun
    16
  • Sat
    22
  • Sun
    23
 
Time
19:30 - 23:30
 
Location
Online Classroom
 
Price
Rs. 11500
 
Aug 22 - Aug 30
{Weekend Batch}
Batch Schedule Dates

Aug

  • Sat
    22
  • Sun
    23
  • Sat
    29
  • Sun
    30
 
Time
14:30 - 18:30
 
Location
Online Classroom
 
Price
Rs. 11500
 
Sep 05 - Sep 13
{Weekend Batch}
Batch Schedule Dates

Sep

  • Sat
    05
  • Sun
    06
  • Sat
    12
  • Sun
    13
 
Time
09:00 - 13:00
 
Location
Online Classroom
 
Price
Rs. 11500
 
Sep 12 - Sep 20
{Weekend Batch}
Batch Schedule Dates

Sep

  • Sat
    12
  • Sun
    13
  • Sat
    19
  • Sun
    20
 
Time
19:30 - 23:30
 
Location
Online Classroom
 
Price
Rs. 11500
 
Sep 19 - Sep 27
{Weekend Batch}
Batch Schedule Dates

Sep

  • Sat
    19
  • Sun
    20
  • Sat
    26
  • Sun
    27
 
Time
14:30 - 18:30
 
Location
Online Classroom
 
Price
Rs. 11500
 
Sep 21 - Sep 25
Batch Schedule Dates

Sep

  • Mon
    21
  • Tue
    22
  • Wed
    23
  • Thu
    24
  • Fri
    25
 
Time
20:00 - 23:15
 
Location
Online Classroom
 
Price
Rs. 11500
 
Oct 10 - Oct 18
{Weekend Batch}
Batch Schedule Dates

Oct

  • Sat
    10
  • Sun
    11
  • Sat
    17
  • Sun
    18
 
Time
09:00 - 13:00
 
Location
Online Classroom
 
Price
Rs. 11500
 
Oct 12 - Oct 16
Batch Schedule Dates

Oct

  • Mon
    12
  • Tue
    13
  • Wed
    14
  • Thu
    15
  • Fri
    16
 
Time
20:00 - 23:00
 
Location
Online Classroom
 
Price
Rs. 11500
 
Oct 16 - Oct 24
Batch Schedule Dates

Oct

  • Fri
    16
  • Sat
    17
  • Fri
    23
  • Sat
    24
 
Time
16:30 - 20:30
 
Location
Online Classroom
 
Price
Rs. 11500
 
Oct 24 - Nov 01
{Weekend Batch}
Batch Schedule Dates

Oct

  • Sat
    24
  • Sun
    25
  • Sat
    31

Nov

  • Sun
    01
 
Time
19:30 - 23:30
 
Location
Online Classroom
 
Price
Rs. 11500
 
Oct 24 - Nov 01
{Weekend Batch}
Batch Schedule Dates

Oct

  • Sat
    24
  • Sun
    25
  • Sat
    31

Nov

  • Sun
    01
 
Time
14:30 - 18:30
 
Location
Online Classroom
 
Price
Rs. 11500
 

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Key Features

  • 2 Days Classroom or 16 hours of Instructor led Training
  • 24 hrs of High Quality e-Learning Content
  • Free 90 Days e-Learning access
  • 4 ITIL Foundation Simulation Exams
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 45 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable e-Books
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL Expert trainer
  • ITIL Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
  • 24 hours of High Quality E-learning Content
  • 4 ITIL® Foundation Simulation Exam
  • 160 Online Sample Questions
  • ITIL® Foundation Exam Preparation Guide
  • 50 Chapter-end Quizzes
  • Real Life Industry Examples
  • 30 PDUs Offered
  • 5 Downloadable Case Studies (PDF)
  • 5 Downloadable Process Charts (PDF)
  • 8 Downloadable eBooks
  • Quick Guide Glossary
  • 11 Videos of Trainer Assisted Tips & Tricks
  • Video Guidance from ITIL® Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL® Expert trainer
  • ITIL® Foundation Exam Fee Included
  • High Clearance Rate
  • APMG, CSME, TUV, SUD Approved Courseware
  • Course Completion Certificate
  • 24 hours of High Quality E-learning Content
  • 4 ITIL® Foundation Simulation Exam
  • 160 Online Sample Questions
  • ITIL® Foundation Exam Preparation Guide
  • 50 Chapter-end Quizzes
  • Real Life Industry Examples
  • 30 PDUs Offered
  • 5 Downloadable Case Studies (PDF)
  • 5 Downloadable Process Charts (PDF)
  • 8 Downloadable eBooks
  • Quick Guide Glossary
  • 11 Videos of Trainer Assisted Tips & Tricks
  • Video Guidance from ITIL® Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL® Expert trainer
  • ITIL® Foundation Exam Fee Included
  • High Clearance Rate
  • APMG, CSME, TUV, SUD Approved Courseware
  • Course Completion Certificate
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About Course

Course Preview

    • Getting started with ITIL® Foundation 9:6
      • Getting started with ITIL® Foundation 9:6
    • 01 - Introduction to service management 22:13
      • 1.1 Introduction to Service Management Lifecycle 1:29
      • 1.2 Principles of IT Service Management 1:14
      • 1.3 Objectives 1:25
      • 1.4 IT Service Management Best Practices 2:11
      • 1.5 Public and Proprietary Practices 2:12
      • 1.6 Knowledge Check 0:0
      • 1.7 Service Introduction 2:22
      • 1.8 Service Management 3:57
      • 1.9 Service Management Practice 2:24
      • 1.10 Challenges in Service Management 1:54
      • 1.11 Benefits of IT Service Management 1:29
      • 1.12 Stakeholders in Service Management 0:0
      • 1.13 Internal and External Customers 1:58
      • 1.14 Internal and External Services 2:20
      • 1.15 Process 2:46
      • 1.16 Process Characteristics 1:33
      • 1.17 Functions Related to Service Management 3:15
      • 1.18 How Processes and Functions Operate 1:44
      • 1.19 Roles in Service Management 0:0
      • 1.20 RACI Model 2:6
      • 1.21 RACI Model (contd.) 1:28
      • 1.22 Types of Service Providers 0:0
      • 1.23 Supplier and Contracts 1:46
      • 1.24 Knowledge Check 0:0
      • 1.25 Summary 1:40
    • 02 - Service management lifecycle 4:43
      • 2.1 The Service Lifecycle 1:13
      • 2.2 Objectives 1:21
      • 2.3 Components of Service Management Lifecycle 0:0
      • 2.4 Interactions in the Service Lifecycle 2:9
      • 2.5 Relationship between Governance and ITSM 2:13
      • 2.6 Summary 1:47
    • 03 - Quiz 1:15
      • 3.1 Quiz 0:0
      • 3.2 Thank You 1:15
    • 04 - Introduction to Service Strategy 5:50
      • 4.1 Service Strategy 1:29
      • 4.2 Introduction to Service Strategy 1:21
      • 4.3 Objectives 1:23
      • 4.4 Service Strategy Overview 0:0
      • 4.5 Service Strategy Processes 1:45
      • 4.6 Types of Services 3:1
      • 4.7 Service Strategy Customers and Users 1:20
      • 4.8 Knowledge Check 0:0
      • 4.9 Summary 1:31
    • 05 - Service Strategy Concepts 17:7
      • 5.1 Service Strategy Concepts 1:18
      • 5.2 Objectives 1:17
      • 5.3 Service Utility and Warranty 2:38
      • 5.4 Service Utility and Warranty (contd.) 2:28
      • 5.5 Service Assets 2:3
      • 5.6 Knowledge Check 0:0
      • 5.7 Value Creation 1:35
      • 5.8 Value Creation (contd.) 1:19
      • 5.9 Factors that Influence Customer Perception of Value 1:19
      • 5.10 Customer Perception of Value 1:40
      • 5.11 Business Outcomes 2:22
      • 5.12 Business Outcomes (contd.) 2:33
      • 5.13 Service Packages 0:0
      • 5.14 Service Packages (contd.) 1:41
      • 5.15 Business Case and Its Uses 1:52
      • 5.16 Business Case Structure 1:29
      • 5.17 Risk 2:11
      • 5.18 Service Management Technology and Automation 1:44
      • 5.19 Automation Benefits 1:46
      • 5.20 Service Management Tools 2:15
      • 5.21 Summary 1:37
    • 06 - Service Strategy Processes 13:15
      • 6.1 Service Strategy Processes 1:21
      • 6.2 Objectives 1:28
      • 6.3 Demand Management Overview 0:0
      • 6.4 Managing Demand for Services 2:22
      • 6.5 PBA and UP 1:35
      • 6.6 PBA and UP (contd.) 2:36
      • 6.7 Service Portfolio Management Introduction 1:52
      • 6.8 Service Portfolio Management Overview 0:0
      • 6.9 Service Portfolio Components 3:14
      • 6.10 Service Portfolio Management Process 2:55
      • 6.11 Financial Management Overview 0:0
      • 6.12 Financial Management Activities 0:0
      • 6.13 Financial Management Benefits 1:45
      • 6.14 Knowledge Check 0:0
      • 6.15 Business Relationship Management Overview 0:0
      • 6.16 BRM External and Internal Service Providers 1:52
      • 6.17 Business Relationship Manager Responsibilities 1:35
      • 6.18 Summary 1:40
    • 07 - Quiz 1:16
      • 7.1 Quiz 0:0
      • 7.2 Thank You 1:16
    • 08 - Introduction to service design 4:11
      • 8.1 Service Design 1:30
      • 8.2 Introduction to Service Design 1:13
      • 8.3 Objectives 1:20
      • 8.4 Service Design Overview 0:0
      • 8.5 Roles in Service Design 1:51
      • 8.6 Roles in Service Design (contd.) 1:31
      • 8.7 Summary 1:46
    • 09 - Key concepts in service design 5:18
      • 9.1 Key Concepts in Service Design 1:17
      • 9.2 Objectives 1:20
      • 9.3 4 P’s of Service Design 0:0
      • 9.4 Major Aspects of Service Design 3:3
      • 9.5 Service Design Package 1:57
      • 9.6 Summary 1:41
    • 10 - Service design processes 36:56
      • 10.1 Service Design Processes 1:12
      • 10.2 Objectives 1:19
      • 10.3 Service Catalogue Management Overview 0:0
      • 10.4 Service Catalogue Management Two View Structure 0:0
      • 10.5 Service Catalogue Management Three View Structure 2:1
      • 10.6 Service Catalogue Management Three View Structure (contd.) 1:35
      • 10.7 Role of Service Catalogue Manager 0:0
      • 10.8 Service Level Management Overview 0:0
      • 10.9 Service Level Management Process Activities 2:29
      • 10.10 Service Level Management Key Terms 1:38
      • 10.11 Relationship between Service Catalogues and Agreements 2:58
      • 10.12 Service Level Management Designing SLA Structures 1:31
      • 10.13 Service Level Management Designing SLA Structures (contd.) 4:39
      • 10.14 Content Of An SLA 2:2
      • 10.15 Service Level Management Service Review 1:34
      • 10.16 Service Improvement Program 1:38
      • 10.17 Interfaces To Service Level Management 1:40
      • 10.18 Service Level Management Vs. Business Relationship Management 2:9
      • 10.19 Supplier Management Overview 0:0
      • 10.20 Supplier And Contract Management Information System 2:50
      • 10.21 Supplier Management And Service Level Management 1:0
      • 10.22 Supplier Categorisation 2:54
      • 10.23 Role Of Supplier Manager 1:56
      • 10.24 Capacity Management Overview 0:0
      • 10.25 Capacity Management Process Activities 3:53
      • 10.26 Sub Processes in Capacity Management 0:0
      • 10.27 Capacity Management Capacity Plan 1:38
      • 10.28 Availability Management Overview 0:0
      • 10.29 Availability Management Key Terms 2:36
      • 10.30 Availability Management Expanded Incident Lifecycle 2:47
      • 10.31 Concepts Related To Expanded Incident Lifecycle 2:37
      • 10.32 IT Service Continuity Management Overview 0:0
      • 10.33 IT Service Continuity Management Key Terms 1:39
      • 10.34 IT Service Continuity Management lifecycle Activities 2:48
      • 10.35 Information Security Management Overview 0:0
      • 10.36 Information Security Framework 1:40
      • 10.37 IT Security Policy 2:22
      • 10.38 Information Security Management System 2:48
      • 10.39 Design Coordination Overview 0:0
      • 10.40 Design Coordination And Governance 1:25
      • 10.41 Summary 1:38
    • 11 - Quiz 1:16
      • 11.1 Quiz 0:0
      • 11.2 Thank You 1:16
    • 12 - Introduction to Service Transition 5:16
      • 12.1 Introduction to Service Transition 1:31
      • 12.2 Service Transition 1:10
      • 12.3 Objectives 1:26
      • 12.4 Service Transition Overview 0:0
      • 12.5 Configuration Item 1:48
      • 12.6 Configuration Management System 2:44
      • 12.7 Summary 1:37
    • 13 - Service Transition Processes 29:27
      • 13.1 Service Transition Processes 1:13
      • 13.2 Objectives 1:38
      • 13.3 Introduction to Service Transition Processes 1:0
      • 13.4 Transition Planning and Support 0:0
      • 13.5 Introduction to Change Management 2:22
      • 13.6 Change Management Overview 0:0
      • 13.7 Change Model 1:57
      • 13.8 Types of Change 1:0
      • 13.9 Key Terminologies 2:13
      • 13.10 Change Proposal 1:48
      • 13.11 Change Management Process Change Flow 0:0
      • 13.12 Change Advisory Board 1:58
      • 13.13 Change Manager Responsibilities 1:48
      • 13.14 7 R’s of Change Management 1:58
      • 13.15 Change Metrics 2:33
      • 13.16 Key Challenges in Change Management 2:16
      • 13.17 Service Asset and Configuration Management 0:0
      • 13.18 Knowledge Check 0:0
      • 13.19 Configuration Baseline and Database 0:0
      • 13.20 Definitive Media Library 1:43
      • 13.21 CMDB and DML 1:57
      • 13.22 Secure Library and Secure Stores 1:39
      • 13.23 SACM Logical Model 2:17
      • 13.24 Relationship between CMDB, CMS and SKMS 2:39
      • 13.25 Knowledge Check 0:0
      • 13.26 Introduction to Release and Deployment Management 3:1
      • 13.27 Release and Deployment Management Overview 0:0
      • 13.28 Release Policy 2:43
      • 13.29 Types of Releases 1:54
      • 13.30 Release and Deployment Approaches 3:27
      • 13.31 RDM Phases 0:0
      • 13.32 Introduction to Knowledge Management 1:51
      • 13.33 Knowledge Management Overview 0:0
      • 13.34 Data Information Knowledge Wisdom 2:44
      • 13.35 Summary 1:48
    • 14 - Quiz 1:15
      • 14.1 Quiz 0:0
      • 14.2 Thank You 1:15
    • 15 - Introduction to Service Operations 10:13
      • 15.1 Service Operations 1:31
      • 15.2 Introduction to Service Operations 1:10
      • 15.3 Objectives 1:23
      • 15.4 Service Operations Overview 0:0
      • 15.5 Role of Communication 1:34
      • 15.6 Types of Communication 1:54
      • 15.7 Events 2:4
      • 15.8 Alerts and Incidents 2:8
      • 15.9 Problems and Workarounds 2:48
      • 15.10 Known Error and Known Error Database 2:24
      • 15.11 Priority 1:41
      • 15.12 Summary 1:36
    • 16 - Service Operations Processes 19:52
      • 16.1 Service Operations Processes 1:13
      • 16.2 Objectives 1:20
      • 16.3 Event Management Overview 0:0
      • 16.4 Event Management Process Activities 3:30
      • 16.5 Event Logging and Filtering 2:16
      • 16.6 Manage Exceptional Events 2:48
      • 16.7 Manage Informational and Warning Events 2:52
      • 16.8 Knowledge Check 0:0
      • 16.9 Incident Management Overview 0:0
      • 16.10 Incident Management Basic Concepts 2:26
      • 16.11 Incident Management Process Flow 0:0
      • 16.12 Process Interfaces 2:50
      • 16.13 Problem Management Overview 0:0
      • 16.14 Types of Problem Management Processes 2:25
      • 16.15 Knowledge Check 0:0
      • 16.16 Reactive Problem Management Process Flow 3:41
      • 16.17 Problem Management-Interface with Other Processes 2:56
      • 16.18 Request Fulfillment Overview 0:0
      • 16.19 Service Request 1:48
      • 16.20 Access Management Overview 0:0
      • 16.21 Summary 1:47
    • 17 - Functions 11:18
      • 17.1 Functions 1:12
      • 17.2 Objectives 1:29
      • 17.3 Service Desk Overview 0:0
      • 17.4 Local Service Desk 2:14
      • 17.5 Centralised Service Desk 1:48
      • 17.6 Virtual Service Desk 2:5
      • 17.7 Follow The Sun Service Desk 1:55
      • 17.8 Specialised Service Desk 2:24
      • 17.9 Service Desk Staffing 0:0
      • 17.10 Service Desk Skills Required 1:41
      • 17.11 Service Desk Metrics 2:31
      • 17.12 Technical Management Overview 0:0
      • 17.13 Application Management Overview 0:0
      • 17.14 Application Management vs. Application Development 2:16
      • 17.15 IT Operations Management Overview 0:0
      • 17.16 Summary 1:43
    • 18 - Quiz 1:17
      • 18.1 Quiz 0:0
      • 18.2 Thank You 1:17
    • 19 - Introduction to Continual Service Improvement 2:53
      • 19.1 Introduction to Continual Service Improvement 1:49
      • 19.2 Continual Service Improvement 1:12
      • 19.3 Objectives 1:20
      • 19.4 CSI Overview 0:0
      • 19.5 Summary 1:32
    • 20 - Key Principles and Models 10:27
      • 20.1 Key Principles and Models 1:12
      • 20.2 Objectives 1:23
      • 20.3 CSI and Organisational Change 1:44
      • 20.4 CSI Register 0:0
      • 20.5 Service Measurement 1:38
      • 20.6 CSI Monitor and Measure 1:52
      • 20.7 Types of Metrics 2:56
      • 20.8 CSI Measurement and Metrics 1:27
      • 20.9 CSF and KPI Examples 1:16
      • 20.10 CSI PDCA Deming Cycle 0:0
      • 20.11 Seven-Step Improvement Process Overview 1:55
      • 20.12 Seven-Step Improvement Process Scope 1:47
      • 20.13 Seven-Step DIKW Model 2:31
      • 20.14 CSI Model 0:0
      • 20.15 Summary 1:46
    • 21 - Quiz 1:13
      • 21.1 Quiz 0:0
      • 21.2 Thank You 1:13
    • 22 - Assessment 0:0
      • 22.1 Assessment 0:0
    • Final Words 6:16
      • Final Words 6:16
    • Tips and Tricks 31:28
      • Introduction 4:7
      • Service Management As Practice 5:8
      • Service Strategy 4:44
      • Service Design 5:7
      • Service Transition 4:48
      • Service Operation 4:52
      • Continual Service Improvement 2:53
      • Service Desk 2:1
      • Tricky Questions 2:27
      • Time Management 2:45
      • Other Roles 2:36
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  • What is this course about?

    The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT Service Management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management. The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices of IT Service Management and also in using IT as a tool for a business change and growth.

    Simplilearn’s training in ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make a career in the IT Service Management sector. The ITIL® Foundation certification course emphasizes adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on the approach and standards or Quality Management apart from following a practical approach of IT Service Management.

  • Why is the certification most sought-after?

    Anyone looking for higher level certifications in IT Service Management will first have to qualify for the ITIL® Foundation certification. Since the training is not based on a specific technology, it is applicable in any IT organization. The ITIL® Foundation training offered by Simplilearn will help professionals understand and implement various best practices of IT Service Management and standards of Quality Management, for the growth of a business. This certification is one among the most sought-after certifications for the reasons given below:
    • An ITIL® Foundation certified professional can find suitable job opportunities in any IT organization.
    • According to the salary survey conducted by Global Knowledge and Penton, ITIL® Foundation certification is listed among the 15 top-paying certifications in 2014.
    • Deploying IT Service Management best practices and Quality Management standards help organizations provide effective IT services, reduce costs, improve customer satisfaction, increase productivity, and more.

  • What learning benefits do you get from Simplilearn’s training?

    At the end of Simplilearn’s ITIL® Foundation training, participants will be able to:
    • Explain the best practices of IT Service Management
    • Describe the Service Lifecycle
    • Identify key principles and models of ITIL® 2011
    • Define generic concepts in ITIL® 2011
    • Explain the purpose, objective, and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Discuss the processes, roles, and functions in ITIL® 2011

  • What are the career benefits in-store for you?

    Knowledge of ITIL® Foundation enables participants to understand the basic IT Service Management principles and practices. Given below are the major career benefits of this certification:
    • Opens career avenues in IT service design and IT Infrastructure Management
    • According to Indeed.com, the average salary of an ITIL® certified professional is $95,000
    • ITIL® Foundation certified professionals are highly coveted by organizations for service strategy measures and Continual Service Improvement
    • Companies like Dell, NIIT, Fujitsu, TCS, Wipro, Tech Mahindra, CSC, Accenture, Genpact, Citibank, HCL, IBM, Deutsche Bank, Reliance, Ericsson, Fidelity Investment Services, GE Capital, Goldman Sachs, HSBC, JP Morgan, KPMG, and Mercedes-Benz prefer IT Service Delivery and Support staff with ITIL® certifications

  • Who should do this course?

    Simplilearn’s ITIL® Foundation training is most suitable for those professionals, who want to move ahead in the IT Service Management sector such as:
    • IT Professionals
    • Operations Managers
    • Service Delivery Professionals
    • Quality Analysts
    • Production Support Engineers

  • Why Simplilearn?

    • Simplilearn is the World’s Largest Certification Training Provider, with over 400,000+ professionals trained globally.
    • Trusted by the Fortune 500 companies as their learning provider for career growth and training.
    • 2,000+ certified and experienced trainers conduct training for various courses across the globe.
    • All our Courses are designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate in first attempt.
    • Accredited, Approved, and Recognized as a training organization, partner, education provider and examination center by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA, and others.

Exam & Certification

  • How do I become Certified in ITIL® Foundation?

    Aspirants can get certified in ITIL® Foundation from AXELOS by following this processes:
    Step 1: Appear for ITIL® Foundation exam after completing the training.
    Step 2: Score 65% marks in 60 minutes [i.e. 26 answers out of 40 questions]
    Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam
    Note: Candidates appearing for the examination in a language other than their native language have a maximum of 75 minutes for the exam.

  • What are the projects covered to get certified and their benefits?

    To enhance the understanding of concepts, the course provides 5 downloadable case studies titled Benefits of Portfolio Service Management (for the IT Services Industry); SLA, OLA and UC Integration (for the Telecommunications Industry); Customer Satisfaction via Change Management (for the IT Service Industry); The Power of Event, Incident and Problem Management working together (for the IT Industry,) and The Impact of Continual Service Improvement (for the Internet Industry) respectively.

  • What are the prerequisites for the certification?

    There is no defined eligibility criterion for ITIL® Foundation exam. Professionals, who require a basic understanding of the ITIL® framework and are willing to enhance the quality of IT Service Management within an organization, can opt for ITIL® Foundation certification.

FAQs

  • How do I enroll for the online training?

    You can enroll for this online training through our website. Payments can be made using any of the following options and a receipt of the same will be issued to the candidate automatically via email.
    1. Visa Debit/Credit Card
    2. American Express and Diners Club Card
    3. Master Card
    4. PayPal

  • What will I get along with this training?

    In this training, you will have access to e-learning content and online practice tests.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide a complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide a Money Back Guarantee for the training programs?

    Yes, we do provide a Money Back Guarantee for some of our training programs. You can contact support@simplilearn.com for more information.

  • Can I extend the access period?

    Yes. You can extend the access period by paying an additional fee. Contact support@simplilearn.com for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please send an email to support@simplilearn.com. You can also chat with us to get an instant solution.

  • Do you provide any course completion certificate?

    Yes. We offer a course completion certificate after you successfully complete the training program.

  • What other types of ITIL® Certifications are available on Simplilearn?

    Simplilearn, in addition to ITIL® Foundation, also provides the following certifications:
    • ITSM
    • ITIL® Intermediate Training
      • ITIL® Intermediate SO
      • ITIL® Intermediate ST
      • ITIL® Intermediate SS
      • ITIL® Intermediate CSI
      • ITIL® Intermediate OSA
      • ITIL® Intermediate SD
      • ITIL® Intermediate SOA
      • ITIL® Intermediate PPO
      • ITIL® Intermediate RCV
    • ITIL® Expert Training
      • Expert Capability Stream
      • Expert Lifecycle Stream
      • All-in-one ITIL® Expert Suite
    • ITIL® Managing across the Lifecycle (MALC)

  • What are the learning elements included in this course?

    Simplilearn’s ITIL® Foundation course includes the following learning elements:
    • 1 Introductory Lesson
    • 6 Units, Each With 2-3 Lessons
    • 7 End-of-Chapter Quizzes
    • 7 Real World Examples from the IT Service Industry
    • 11 Tips And Tricks Videos To Crack the ITIL® Foundation exam
    • 4 ITIL® Foundation Simulation Exams

Reviews

After attending the classroom training for ITIL foundation, I am satisfied with the overall quality of the program. Course material is very much upto the point and I am satisfied with the trainer.

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This training was very much helpful to understand IT service industry & its process.

This has been a very interactive learning session. As beginners we didn’t face any issue in understanding the subject.

ITIL is a good program to understand the ITIL infrastructure. I will try to implement the best practices in my daily job.

Trainer helped me undertstand the important concepts in service management and problem management which are part of core deliverable at work. Thank you.

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Venue

Simplilearn ,# 53/1 C, 24th Main, Harlkunte,2nd Sector, HSR Layout, Bangalore – 560102

Note: This is an indicative location only. The actual venue will be communicated one week before the training begins.

About Bangalore

Bangalore, the capital of Karnataka is popularly known as the ‘Silicon Valley of India’ with India’s major IT firms located in Electronic City, ITPL Whitefield, Embassy Golf Links Tech Park, Manyata Tech Park and Bagmane Tech Park. The city experience flourishing economy with information technology, computer software, bio-technology, Nano-technology, research, aviation, business process outsourcing, knowledge process outsourcing, manufacturing, electronics, and telecommunication being its active industries. Bangalore has also witnessed the growth of many startup companies over the years. Project managers, IT security professionals, IT service professionals have ample scope of career growth in the city. PMP, PRINCE2, Six Sigma, Cisco and Microsoft certifications are the most demanded credentials in the city.

Note: This is an indicative location only. The actual venue will be communicated one week before the training begins.

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