ITIL® Foundation Certification Training in Bangalore, India

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Introduction Video

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Key Features

About the course

What is this course about?
The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT service management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management.

Simplilearn’s training in ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management sector. The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices in IT Service Management IT and also in using IT as a tool for a business change and growth.

The ITIL® Foundation certification course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.

Why is this certification popular?
Anyone looking for higher level certifications in IT Service Management will have to pass the ITIL® Foundation certification first. Since the training is not based on a specific technology, it is applicable in any IT organization. So an ITIL® Foundation certified professional will find suitable job opportunities in any IT organization.

The ITIL® Foundation training offered by Simplilearn will help professionals understand and implement various best practices in IT Service Management and Quality Management standards for the growth of a business. These best practices and standards help organizations in providing effective IT services, reducing costs, improving customer satisfaction, increasing productivity, and more.

According to the salary survey conducted by Global Knowledge and Penton, ITIL® Foundation certification is listed among the 15 top-paying certifications in 2014.

Why should you do this course?
The ITIL® Foundation certificate adds two credits in the ITIL® Qualification scheme and is the basis for other ITIL® certifications. The training increases confidence by allowing an individual to design, implement, and make use of IT services, thereby resulting in greater customer satisfaction.

The course uses the ITIL® framework that helps in taking advantage of best practices from across the IT industry, using a common language within IT service delivery that allow for more effective interfacing with customers and suppliers, and meeting the business outcomes by overcoming the typical roadblocks existing between the business and IT.

The ITIL® Foundation course tops the list of the many courses preferred by IT Service Management professionals as it provides the basic knowledge, the concepts, and the core principles and practices of IT Service Management.

What learning benefits do you get from Simplilearn’s training?
At the end of Simplilearn’s ITIL® Foundation training, participants will be able to:
  • Explain the best practices of IT Service Management
  • Describe the Service Lifecycle
  • Identify key principles and models of ITIL® 2011
  • Define generic concepts in ITIL® 2011
  • Explain the purpose, objective and scope of service strategy, service design, service transition, service operations and Continual Service Improvement
  • Discuss the processes, roles and functions in ITIL® 2011
What are the career benefits in-store for you?
Knowledge of ITIL® Foundation enables you to understand the basic IT Service Management principles and practices. As an ITIL® Foundation certified professional, you will be able to contribute to the overall service improvement program of an organization. You will find career opportunities in IT service design and IT infrastructure management.
  • According to, the average salary of an ITIL® certified professional is $95,000.
  • According to, many companies like Dell, NIIT, Fujitsu, TCS, Wipro, Tech Mahindra, CSC, Accenture, Genpact, Citibank, HCL, IBM, Deutsche Bank, Reliance, Ericsson, Fidelity Investment Services, GE Capital, Goldman Sachs, HSBC, JP Morgan, KPMG, and Mercedes-Benz prefer IT Service Delivery and Support staff with ITIL® certification.
How do I become Certified ITIL® Foundation Professional?
You can get certified in ITIL® Foundation from AXELOS in the following way:
  1. Appearing for the ITIL® Foundation exam and scoring 65% i.e. (26 out of 40) in 60 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes for the exam.
  2. After passing the ITIL® Foundation exam, you will earn two ITIL® credits.
Who should do this course?
Operations managers, service delivery professionals, quality analysts, and production support engineers will find the course ideal. However, the ITIL® Foundation certification course can be taken up by anyone working in the IT service industry, like IT professionals who want to move ahead in the IT Service Management sector.

What qualifications do you need?
There is no prerequisites for the ITIL® Foundation certification.

Case studies
To enhance your understanding of the concepts, the course provides 5 downloadable case studies titled Benefits of Portfolio Service Management (for the IT services industry); SLA, OLA and UC Integration (for the telecommunications industry); Customer Satisfaction via Change Management (for the IT service industry); The Power of Event, Incident and Problem Management working together (for the IT industry) and The Impact of Continual Service Improvement (for the Internet industry) respectively.

Tips and Tricks
There are 11 Tips and tricks videos to crack the ITIL® Foundation exam. There are 2 tips and tricks for Service Strategy and Service Design respectively, and 4 tips and tricks for Service Transition.

Course Preview

  • ITIL® Foundation
      Course Introduction 01 - Introduction to service management
      • 1.1 Introduction to Service Management Lifecycle   Complete view
      • 1.2 Principles of IT Service Management   Complete view
      • 1.3 Objectives    
      • 1.4 IT Service Management Best Practices     1:00
      • 1.5 Public and Proprietary Practices     1:00
      • 1.6 Knowledge Check    
      • 1.7 Service Introduction     1:00
      • 1.8 Service Management     3:00
      • 1.9 Service Management Practice     1:00
      • 1.10 Challenges in Service Management     1:00
      • 1.11 Benefits of IT Service Management    
      • 1.12 Stakeholders in Service Management    
      • 1.13 Internal and External Customers     1:00
      • 1.14 Internal and External Services     1:00
      • 1.15 Process     2:00
      • 1.16 Process Characteristics     1:00
      • 1.17 Functions Related to Service Management     2:00
      • 1.18 How Processes and Functions Operate     1:00
      • 1.19 Roles in Service Management    
      • 1.20 RACI Model     1:00
      • 1.21 RACI Model (contd.)    
      • 1.22 Types of Service Providers    
      • 1.23 Supplier and Contracts     1:00
      • 1.24 Knowledge Check    
      • 1.25 Summary     1:00
      02 - Service management lifecycle
      • 2.1 The Service Lifecycle    
      • 2.2 Objectives    
      • 2.3 Components of Service Management Lifecycle    
      • 2.4 Interactions in the Service Lifecycle     1:00
      • 2.5 Relationship between Governance and ITSM     1:00
      • 2.6 Summary     1:00
      03 - Quiz
      • 3.1 Quiz    
      • 3.2 Thank You    
      04 - Introduction to Service Strategy
      • 4.1 Service Strategy    
      • 4.2 Introduction to Service Strategy    
      • 4.3 Objectives    
      • 4.4 Service Strategy Overview    
      • 4.5 Service Strategy Processes     1:00
      • 4.6 Types of Services     2:00
      • 4.7 Service Strategy Customers and Users    
      • 4.8 Knowledge Check    
      • 4.9 Summary     1:00
      05 - Service Strategy Concepts
      • 5.1 Service Strategy Concepts    
      • 5.2 Objectives    
      • 5.3 Service Utility and Warranty     2:00
      • 5.4 Service Utility and Warranty (contd.)     1:00
      • 5.5 Service Assets     1:00
      • 5.6 Knowledge Check    
      • 5.7 Value Creation     1:00
      • 5.8 Value Creation (contd.)    
      • 5.9 Factors that Influence Customer Perception of Value    
      • 5.10 Customer Perception of Value     1:00
      • 5.11 Business Outcomes     1:00
      • 5.12 Business Outcomes (contd.)     2:00
      • 5.13 Service Packages    
      • 5.14 Service Packages (contd.)     1:00
      • 5.15 Business Case and Its Uses     1:00
      • 5.16 Business Case Structure    
      • 5.17 Risk     1:00
      • 5.18 Service Management Technology and Automation     1:00
      • 5.19 Automation Benefits     1:00
      • 5.20 Service Management Tools     1:00
      • 5.21 Summary     1:00
      06 - Service Strategy Processes
      • 6.1 Service Strategy Processes    
      • 6.2 Objectives    
      • 6.3 Demand Management Overview    
      • 6.4 Managing Demand for Services     1:00
      • 6.5 PBA and UP     1:00
      • 6.6 PBA and UP (contd.)     2:00
      • 6.7 Service Portfolio Management Introduction     1:00
      • 6.8 Service Portfolio Management Overview    
      • 6.9 Service Portfolio Components     2:00
      • 6.10 Service Portfolio Management Process     2:00
      • 6.11 Financial Management Overview    
      • 6.12 Financial Management Activities    
      • 6.13 Financial Management Benefits     1:00
      • 6.14 Knowledge Check    
      • 6.15 Business Relationship Management Overview    
      • 6.16 BRM External and Internal Service Providers     1:00
      • 6.17 Business Relationship Manager Responsibilities     1:00
      • 6.18 Summary     1:00
      07 - Quiz
      • 7.1 Quiz    
      • 7.2 Thank You    
      08 - Introduction to service design
      • 8.1 Service Design     1:00
      • 8.2 Introduction to Service Design    
      • 8.3 Objectives    
      • 8.4 Service Design Overview    
      • 8.5 Roles in Service Design     1:00
      • 8.6 Roles in Service Design (contd.)     1:00
      • 8.7 Summary     1:00
      09 - Key concepts in service design
      • 9.1 Key Concepts in Service Design    
      • 9.2 Objectives    
      • 9.3 4 P’s of Service Design    
      • 9.4 Major Aspects of Service Design     2:00
      • 9.5 Service Design Package     1:00
      • 9.6 Summary     1:00
      10 - Service design processes
      • 10.1 Service Design Processes    
      • 10.2 Objectives    
      • 10.3 Service Catalogue Management Overview    
      • 10.4 Service Catalogue Management Two View Structure    
      • 10.5 Service Catalogue Management Three View Structure     1:00
      • 10.6 Service Catalogue Management Three View Structure (contd.)     1:00
      • 10.7 Role of Service Catalogue Manager    
      • 10.8 Service Level Management Overview    
      • 10.9 Service Level Management Process Activities     1:00
      • 10.10 Service Level Management Key Terms     1:00
      • 10.11 Relationship between Service Catalogues and Agreements     2:00
      • 10.12 Service Level Management Designing SLA Structures     1:00
      • 10.13 Service Level Management Designing SLA Structures (contd.)     4:00
      • 10.14 Content Of An SLA     1:00
      • 10.15 Service Level Management Service Review     1:00
      • 10.16 Service Improvement Program     1:00
      • 10.17 Interfaces To Service Level Management     1:00
      • 10.18 Service Level Management Vs. Business Relationship Management     1:00
      • 10.19 Supplier Management Overview    
      • 10.20 Supplier And Contract Management Information System     2:00
      • 10.21 Supplier Management And Service Level Management     1:00
      • 10.22 Supplier Categorisation     2:00
      • 10.23 Role Of Supplier Manager     1:00
      • 10.24 Capacity Management Overview    
      • 10.25 Capacity Management Process Activities     3:00
      • 10.26 Sub Processes in Capacity Management    
      • 10.27 Capacity Management Capacity Plan     1:00
      • 10.28 Availability Management Overview    
      • 10.29 Availability Management Key Terms     2:00
      • 10.30 Availability Management Expanded Incident Lifecycle     2:00
      • 10.31 Concepts Related To Expanded Incident Lifecycle     2:00
      • 10.32 IT Service Continuity Management Overview    
      • 10.33 IT Service Continuity Management Key Terms     1:00
      • 10.34 IT Service Continuity Management lifecycle Activities     2:00
      • 10.35 Information Security Management Overview    
      • 10.36 Information Security Framework     1:00
      • 10.37 IT Security Policy     1:00
      • 10.38 Information Security Management System     2:00
      • 10.39 Design Coordination Overview    
      • 10.40 Design Coordination And Governance    
      • 10.41 Summary     1:00
      11 - Quiz
      • 11.1 Quiz    
      • 11.2 Thank You    
      12 - Introduction to Service Transition
      • 12.1 Introduction to Service Transition     1:00
      • 12.2 Service Transition    
      • 12.3 Objectives    
      • 12.4 Service Transition Overview    
      • 12.5 Configuration Item     1:00
      • 12.6 Configuration Management System     2:00
      • 12.7 Summary     1:00
      13 - Service Transition Processes
      • 13.1 Service Transition Processes    
      • 13.2 Objectives     1:00
      • 13.3 Introduction to Service Transition Processes     1:00
      • 13.4 Transition Planning and Support    
      • 13.5 Introduction to Change Management     1:00
      • 13.6 Change Management Overview    
      • 13.7 Change Model     1:00
      • 13.8 Types of Change     1:00
      • 13.9 Key Terminologies     1:00
      • 13.10 Change Proposal     1:00
      • 13.11 Change Management Process Change Flow    
      • 13.12 Change Advisory Board     1:00
      • 13.13 Change Manager Responsibilities     1:00
      • 13.14 7 R’s of Change Management     1:00
      • 13.15 Change Metrics     2:00
      • 13.16 Key Challenges in Change Management     1:00
      • 13.17 Service Asset and Configuration Management    
      • 13.18 Knowledge Check    
      • 13.19 Configuration Baseline and Database    
      • 13.20 Definitive Media Library     1:00
      • 13.21 CMDB and DML     1:00
      • 13.22 Secure Library and Secure Stores     1:00
      • 13.23 SACM Logical Model     1:00
      • 13.24 Relationship between CMDB, CMS and SKMS     2:00
      • 13.25 Knowledge Check    
      • 13.26 Introduction to Release and Deployment Management     2:00
      • 13.27 Release and Deployment Management Overview    
      • 13.28 Release Policy     2:00
      • 13.29 Types of Releases     1:00
      • 13.30 Release and Deployment Approaches     2:00
      • 13.31 RDM Phases    
      • 13.32 Introduction to Knowledge Management     1:00
      • 13.33 Knowledge Management Overview    
      • 13.34 Data Information Knowledge Wisdom     2:00
      • 13.35 Summary     1:00
      14 - Quiz
      • 14.1 Quiz    
      • 14.2 Thank You    
      15 - Introduction to Service Operations
      • 15.1 Service Operations     1:00
      • 15.2 Introduction to Service Operations    
      • 15.3 Objectives    
      • 15.4 Service Operations Overview    
      • 15.5 Role of Communication     1:00
      • 15.6 Types of Communication     1:00
      • 15.7 Events     1:00
      • 15.8 Alerts and Incidents     1:00
      • 15.9 Problems and Workarounds     2:00
      • 15.10 Known Error and Known Error Database     1:00
      • 15.11 Priority     1:00
      • 15.12 Summary     1:00
      16 - Service Operations Processes
      • 16.1 Service Operations Processes    
      • 16.2 Objectives    
      • 16.3 Event Management Overview    
      • 16.4 Event Management Process Activities     3:00
      • 16.5 Event Logging and Filtering     1:00
      • 16.6 Manage Exceptional Events     2:00
      • 16.7 Manage Informational and Warning Events     2:00
      • 16.8 Knowledge Check    
      • 16.9 Incident Management Overview    
      • 16.10 Incident Management Basic Concepts     1:00
      • 16.11 Incident Management Process Flow    
      • 16.12 Process Interfaces     2:00
      • 16.13 Problem Management Overview    
      • 16.14 Types of Problem Management Processes     1:00
      • 16.15 Knowledge Check    
      • 16.16 Reactive Problem Management Process Flow     3:00
      • 16.17 Problem Management-Interface with Other Processes     2:00
      • 16.18 Request Fulfillment Overview    
      • 16.19 Service Request     1:00
      • 16.20 Access Management Overview    
      • 16.21 Summary     1:00
      17 - Functions
      • 17.1 Functions    
      • 17.2 Objectives    
      • 17.3 Service Desk Overview    
      • 17.4 Local Service Desk     1:00
      • 17.5 Centralised Service Desk     1:00
      • 17.6 Virtual Service Desk     1:00
      • 17.7 Follow The Sun Service Desk     1:00
      • 17.8 Specialised Service Desk     1:00
      • 17.9 Service Desk Staffing    
      • 17.10 Service Desk Skills Required     1:00
      • 17.11 Service Desk Metrics     2:00
      • 17.12 Technical Management Overview    
      • 17.13 Application Management Overview    
      • 17.14 Application Management vs. Application Development     1:00
      • 17.15 IT Operations Management Overview    
      • 17.16 Summary     1:00
      18 - Quiz
      • 18.1 Quiz    
      • 18.2 Thank You    
      19 - Introduction to Continual Service Improvement
      • 19.1 Introduction to Continual Service Improvement     1:00
      • 19.2 Continual Service Improvement    
      • 19.3 Objectives    
      • 19.4 CSI Overview    
      • 19.5 Summary     1:00
      20 - Key Principles and Models
      • 20.1 Key Principles and Models    
      • 20.2 Objectives    
      • 20.3 CSI and Organisational Change     1:00
      • 20.4 CSI Register    
      • 20.5 Service Measurement     1:00
      • 20.6 CSI Monitor and Measure     1:00
      • 20.7 Types of Metrics     2:00
      • 20.8 CSI Measurement and Metrics    
      • 20.9 CSF and KPI Examples    
      • 20.10 CSI PDCA Deming Cycle    
      • 20.11 Seven-Step Improvement Process Overview     1:00
      • 20.12 Seven-Step Improvement Process Scope     1:00
      • 20.13 Seven-Step DIKW Model     2:00
      • 20.14 CSI Model    
      • 20.15 Summary     1:00
      21 - Quiz
      • 21.1 Quiz    
      • 21.2 Thank You    
      22 - Assessment
      • 22.1 Assessment    
      Course Summary
      • Course Summary     5:00
      Tips and Tricks
      • Introduction     3:00
      • Service Management As Practice     4:00
      • Service Strategy     4:00
      • Service Design     4:00
      • Service Transition     4:00
      • Service Operation     4:00
      • Continual Service Improvement     2:00
      • Service Desk     1:00
      • Tricky Questions     1:00
      • Time Management     2:00
      • Other Roles     2:00

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  • What is Prometric and what is its role?
    • Thomson Prometric is a worldwide provider of computer based examinations. The ITIL® Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.
  • What other types of ITIL® Certifications are available on Simplilearn?
    • The other ITIL® certifications available on Simplilearn are: ITIL® Intermediate Training, and ITIL® Expert Training.
  • What are the learning elements included in this course?
    • Simplilearn’s ITIL® Foundation course includes: 1 introductory lesson and 6 units; each unit comprises 2-3 lessons. 7 end-chapter quizzes 7 real-world examples from the IT service industry 11 Tips and tricks videos to crack the ITIL® Foundation exam 4 ITIL® Foundation simulation exams
  • Who will be the trainer for the classroom training?
    • Highly qualified and certified instructors with 20+ years of experience deliver classroom training.
  • How do I enroll for the classroom training?
    • You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
      1. Visa debit/credit card
      2. American express and Diners club card
      3. Master Card, or
      4. Through PayPal
  • Where will be the training held?
    • Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Email us at If you are looking for an instant support, you can chat with us too.
  • Do you provide transportation and refreshments along with the training?
    • We do not provide transportation or refreshments along with the training.
  • What will I get along with this training?
    • You will have access to the online e-learning and practice tests along with the training.
  • Can I change the city, place, and date after enrolling for any classroom training?
    • Yes, you can change the city, place and date for any classroom training. However, a rescheduling fee is charged. For more information, please go through our Rescheduling Policy.
  • Can I cancel my enrollment? Do I get a refund?
    • Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.
  • Do you provide money back guarantee for the training programs?
    • Yes, we do provide money back guarantee for some of our training programs. You can contact for more information.
  • Do you provide any course completion certificate?
    • Yes, we offer course completion certificate after you successfully complete the training program.
  • Do you provide any group discounts for classroom training programs?
    • Yes, we have group discount packages for classroom training programs. Contact to know more about the group discounts.
  • Do you provide PDUs after completing the training? How many hours of PDU certificate do I get after attending the training?
    • Yes, we offer PDU certificate to candidates after successfully completing the training. You can earn 45 hours of PDU certificate after attending the training.
  • What is ITIL®?
    • The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world.

      ITIL® is the best practice framework drawn from the public and private sectors internationally. It describes how IT resources should be planned, organized, delivered and supported to deliver business value. ITIL® is owned and maintained by the UK Office of Government Commerce (OGC).
  • What is an ITIL® qualification?
    • ITIL® stands for: Information Technology Infrastructure Library.

      The ITIL® Certificates are designed as – IT Service Management – qualifications. These focus at professionals who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.

      This certification is best suited and practicable across all IT and ITES individuals.
  • What is APMG and why is it important?
    • APMG-UK specializes in the accreditation and certification of organizations, processes and people, within a range of industries and management disciplines, APMG-UK is the UK arm of APMG-International. APMG is The Official Accreditor of the ITIL® portfolio.
  • Why should I choose Simplilearn for ITIL® and not others?
      1. We are one of the APMG accredited training providers; APMG is the official accreditor for ITIL®.
      2. We are pioneer in the field of blended model of training. Our trainers are Consultants who also deliver training. So, they bring in their real life examples, challenges and case studies to enhance learning experience of the participants.
      3. Our study methodology is experienced by aspirants across 108 countries. Our presentation is just a guideline for our ITIL® training workshop. The training is driven by the participants’ expertise in their own field, the problems they face and how best to solve these problems, with the ITIL®® framework in mind.
      4. We provide self-paced study material with anytime, anywhere access (i.e., e-learning content). The content is available 24 / 7 through our user friendly learning management system (LMS)
      5. We don’t “sell” training. We offer training programs which suit individual unique training needs. We work with our customers to select the right group (the experience and the background).
      6. We strive to ensure that our participants understand the concepts. We mix IT and non-IT examples to ensure that the concepts are understood by both IT and non-IT executives in our ITIL® training workshops.
      7. Our objective is to enable “learning through thought process”. We do not strive to push for certification. But certification is a definite by product by itself.
      8. Most economical training courses offered in the industry.
  • What does having ITIL® certifications mean?
    • The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL® publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.
  • Why do I need an ITIL® Qualification?
    • The majority of people that consider ITIL® as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile; you need to have an extra qualification like ITIL® (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL® has become a prerequisite.

      The majority of companies that implement ITIL® also encourage their employees to take the exams. If your staffs have accredited ITIL® qualifications, then you can present your company as using ITIL®. This works particularly well where you tender for or supply to any large IT organizations or outsourcing companies.
  • What is the difference between V3 and 2011?
    • Amongst the key changes, ITIL® 2011 is a wholesale shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive. The core disciplines of ITIL® V3 used to focus on “what” Service Support and Service Delivery should be done. Ten processes tightly defined ITIL® V3 around some of the main operational elements of running IT services. The Ten Original ITIL® V3 Processes:
      1. Finance Management
      2. Availability Management
      3. Capacity Management
      4. IT Service Continuity Management
      5. Service Level Management
      6. Change Management
      7. Service Asset & Configuration Management
      8. Release & Deployment Management
      9. Incident Management
      10. Problem Management
      ITIL® 2011 Processes expanded the original ten processes into 27 processes organized into five core areas Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Processes.

      The intent is to explain “how” more than just the “what” based approach of V3. ITIL® 2011 processes have expanded to cover the complete service management lifecycle and are closely aligned with ISO 20000.

      ITIL® V3 outlined what should be done to improve processes; ITIL® 2011 explains clearly how you should go about implementing the same. Another key ITIL® 2011 addition is demonstrating return on investment to the business. This was one of the most frequent requests from the industry consultations, carried out as part of the version three projects.
  • How do I get recognized in ITIL®?
    • To get recognized in ITIL®, you need to achieve certification by taking an ITIL® examination through a recognized exam center. There are different levels of ITIL® certification based on varied career level.
  • What does ITIL® 2011 consists of?
    • ITIL® 2011 consists of a library of five books:
      1. Service Strategy: Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers
      2. Service Design: Guidance to shape the way in which your service strategy will become a reality
      3. Service Transition: Guidance on the implementation of these services. Moving from the previous state to the new state
      4. Service Operation: Guidance on the day to day management and measurement of your services
      5. Continual Service Improvement: Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients
      In addition, ITIL® is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
  • Why should I get certified to ITIL® 2011?
    • ITIL® 2011 provides:
      1. Increased user and customer satisfaction with IT services
      2. Improved service availability, directly leading to increased business profits and revenue
      3. Financial savings from reduced rework, lost time, improved resource management and usage
      4. Improved time to market for new products and services
      5. Improved decision making and optimized risk
  • I am already ITIL® V3 qualified how do I upgrade to 2011?
    • Individuals with existing ITIL® V3 qualifications can use those qualifications as credits towards the Expert. They may find the credits or qualifications to attain to make them eligible for the current 2011 Bridging routes.

      Candidates who hold earlier ITIL® qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.
  • Will the Practitioners and Managers qualification remain the same?
    • No, the ITIL® qualification structure has completely changed and ITIL® managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL® Diploma certificate.

      The courses and examinations for ITIL® managers and practitioners to bridge to ITIL® 2011 are still under discussion and are expected to be released over the coming few months by the examination board.
  • Which means of training are used by Simplilearn for ITIL® courses?
      1. A blended model of training (Balanced Mix of classroom and online training) is used for better understanding
      2. ITIL® V3 Foundation standard course is online
      3. We also offer ITIL® practice tests for extensive self-study
  • Can Simplilearn deliver in house or onsite ITIL® training programs?
    • Yes, we would be happy to arrange in-house or onsite ITIL® training program as requested by the corporates at discounted price. For corporate inquiry or in house training requirements please write to with subject line as “ITIL® Corporate” or call our global support number.
  • Can I use only ITIL® Manuals to study?
    • For Basic level foundation you can, as the ITIL® manuals contain mostly everything you need. However it is not recommended as interpretations of ITIL® may vary and can be different to that required or of the standard. Learning by an accredited course will save time and will give you a better understanding of the concepts.

      For the intermediate or diploma levels it is compulsory to attend an accredited training course.
  • Will I have to update my Foundation certification with the release of ITIL® 2011?
    • Yes, if you hold an ITIL® foundation certificate from any of the previous versions of ITIL® you need to attend a one-day course with an examination in order to update it to an ITIL® 2011 qualification. This will be essential for anyone wishing to go for the higher levels of ITIL®.
  • How long do I have to wait for the results of my multiple choices CBT examinations?
    • For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
  • For how long are the ITIL® 2011 qualifications valid for?
    • ITIL® 2011 qualifications are not valid for a defined period and will not expire.
  • How can I specify how my name should be printed on the certificate?
    • The form provided at the start of the examination session has a space is where you can specify exactly how your name should be printed on the certificate.
  • How much does it cost to sit for ITIL® examinations?
    • If you are sitting for the examinations through an accredited training organization, the cost of the exams are generally included in the course fee. APMG-International uses a global pricing structure, so for those sitting for the exams at a public exam center, the cost is dependent on where the exams are being conducted.

      To find out the cost in your region, please contact the APMG-International Service Desk on or you can write to us at with the subject line “ITIL® Examination”.
  • What happens if I do not clear my exam?
    • In the event of the failure of an examination; you can take part in another examination session, which is subject to a re-sit fee. This does not necessarily have to be at the same examination center.

      There is no limit to the number of times you can retake the examination.

      Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential re-sit costs when choosing the most appropriate training route.


There is no defined eligibility criterion for ITIL foundation exam. Professionals who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL foundation certification.

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Simplilearn is conducting 2 days ITIL® Foundation certification training in Bangalore, delivered by certified and highly experienced trainers. We are one of the best ITIL® Foundation Training institutes in Bangalore. This ITIL® Foundation course includes interactive ITIL® Foundation classes, and more. ...

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