Batch of 8 All Batches
  • Batch 1 (Weekend Batch)

    Sep 03 - Sep 04 (2 Days)
    • Sep
    • Sat 03
    • Sun 04

    Time (IST)09:00 - 18:00

  • Batch 2

    Sep 09 - Sep 17 (4 Days)
    • Sep
    • Fri 09
    • Sat 10
    • Fri 16
    • Sat 17

    Time (IST)16:30 - 20:30

  • Batch 3 (Weekend Batch)

    Sep 17 - Sep 18 (2 Days)
    • Sep
    • Sat 17
    • Sun 18

    Time (IST)09:00 - 18:00

  • Batch 4

    Sep 19 - Sep 23 (5 Days)
    • Sep
    • Mon 19
    • Tue 20
    • Wed 21
    • Thu 22
    • Fri 23

    Time (IST)20:00 - 23:00

  • Batch 5 (Weekend Batch)

    Oct 01 - Oct 02 (2 Days)
    • Oct
    • Sat 01
    • Sun 02

    Time (IST)09:00 - 17:00

  • Batch 6

    Oct 07 - Oct 15 (4 Days)
    • Oct
    • Fri 07
    • Sat 08
    • Fri 14
    • Sat 15

    Time (IST)16:30 - 20:30

  • Batch 7 (Weekend Batch)

    Oct 15 - Oct 16 (2 Days)
    • Oct
    • Sat 15
    • Sun 16

    Time (IST)09:00 - 18:00

  • Batch 8

    Oct 24 - Oct 28 (5 Days)
    • Oct
    • Mon 24
    • Tue 25
    • Wed 26
    • Thu 27
    • Fri 28

    Time (IST)20:00 - 23:00

  • To view info on all the batches scheduled for the course in next 90 days,
    please Download Full Schedule

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Key Features

MONEY BACK GUARANTEE

How this works :

At Simplilearn, we greatly value the trust of our patrons. Our courses were designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!

For Self Placed Learning :

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content.

For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • 16 hours of Instructor-led Training
  • 24 hours of High Quality E-Learning content
  • 5 Industry Case studies & 7 Real world examples
  • 50 End-of-Chapter Quizzes, 4 Simulation Exams
  • 45 hours PDU Certificate
  • Exam Fee included,98.6%pass rate

Course Description

  • What is this course about?

    ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

  • What are the Course Objectives?

    By the end of this training you will:
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
    • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
    • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

  • Who should do this course?

    ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
    • IT Managers/Support teams
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management team/Development team
    • Process Owners/Practitioners

Course Preview

    • Getting started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to service management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check 00:00
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management 00:00
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management 00:00
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers 00:00
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check 00:00
      • 25 Summary 00:40
    • 1.2 - Service management lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle 00:00
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz 00:00
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview 00:00
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK 00:00
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK 00:00
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages 00:00
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview 00:00
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview 00:00
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview 00:00
      • 12 Financial Management-Activities 00:00
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK 00:00
      • 15 Business Relationship Management-Overview 00:00
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz 00:00
      • 2 Thank You 00:16
    • 3.1 - Introduction to service design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview 00:00
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key concepts in service design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design 00:00
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service design processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview 00:00
      • 4 Service Catalogue Management Two View Structure 00:00
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager 00:00
      • 8 Service Level Management-Overview 00:00
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview 00:00
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview 00:00
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management 00:00
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview 00:00
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview 00:00
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview 00:00
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview 00:00
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz 00:00
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:15
      • 1 Introduction to Service Transition 00:31
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview 00:00
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support 00:00
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview 00:00
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow 00:00
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview 00:00
      • 18 Knowledge Check 00:00
      • 19 Configuration Baseline and Database 00:00
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview 00:00
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases 00:00
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview 00:00
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz 00:00
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview 00:00
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview 00:00
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check 00:00
      • 9 Incident Management-Overview 00:00
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow 00:00
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview 00:00
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview 00:00
      • 18 Service Request 00:43
      • 19 Access Management-Overview 00:00
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview 00:00
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing 00:00
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview 00:00
      • 13 Application Management-Overview 00:00
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview 00:00
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz 00:00
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview 00:00
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register 00:00
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle 00:00
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model 00:00
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz 00:00
      • 2 Thank You 00:11
    • 07 - Assessment 00:00
      • Assessment 00:00
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
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    Exam & Certification

    • How do you become an ITIL Foundation certified professional?

      You will be certified in ITIL® Foundation from AXELOS by following these processes:
       
      Step 1: Appear for ITIL® Foundation exam after completing the training.
      Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
      Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

    • What are the prerequisites for ITIL Foundation certification?

      There is no defined eligibility criterion for ITIL® Foundation exam.

    Reviews

    The course gives a very detailed overview of ITIL processes.

    The training was very detail oriented.. I am very thankful to Simplilearn team.

    The training was very informative and the trainer was very skillful and shared much more than what's there in the PPTs.

    Good, informative training. Course is well designed to understand the ITIL processes. Excellent quality course material. Trainer explained the concepts clearly and made learning very effective and interesting. Enough time was taken to explain the topics. Relevant practical examples were provided which was very useful to understand the topics. We had good interaction in the class. Reading material was also provided to prepare for the exams. Good value for money. Thanks.

    Read more Read less

    The content is good. It will help me grow in my career.

    Session was nicely paced with real world examples of ITIL implementation and that helped me understand the concepts really well. Trainer has more than 20 years of experience and is able to present the same concept with multiple examples making the session really interactive.

    Read more Read less

    This was a refresher course for the long-standing ITIL v3 Certification done a few years back.

    The course is very interactive & learning happens though real world examples.

    Nicely organised. I liked the course content and the way the training was facilitated.

    You guys are the best in content and delivery.

    Simplified training materials, and skilled trainer was able to teach the concepts clearly. More real time examples can be provided for better understanding.

    Read more Read less

    It's a great learning experience, and will continue to be a repeat customer at Simplilearn. The course material is well structured, and glad the instructor is walking through the entire material. This enhances my confidence that I'm guided well, and have opted the right source of learning. Thank you very much.

    Read more Read less

    Interactive and plenty of real world examples to simplify the concepts. High quality info-graphics were used for demonstration.

    The contents are very useful for both my current position and my future plans. I chose the right course and thanks to Simplilearn for the assistance and guidance.

    Read more Read less

    Good and a quick way to learn through ITIL

    FAQs

    • Who delivers the training?

      All Our Trainers are ITIL certified and highly qualified with over 15 years of experience in training and are working in the domain.

    • Is exam fee included in the course fee?

      Yes. The exam fee is included in the course fee.

    • What certification do I get post the training?

      After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.

    • How many questions are there in the ITIL® Foundation certification exam?

      The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes.

    • What is LVC? Is it a classroom training?

      LVC or Live Virtual Classroom training for ITIL is a live training conducted via online live streaming of a class. LVC is run by  ITIL certified trainer with over 15 years of work experience in the domain and training. The class attended by the global audience can enrich your learning experience.

    • Are these trainings LIVE or do I attend a pre-recorded video?

      All these trainings are live interactive sessions wherein you can raise concerns and discussions at any point during the class. Additionally, we also provide recordings of the sessions attended by you for your future references.

    • What infrastructure do I need to attend this session?

      The system requirements are quite basic:
      OS: Windows any version above XP SP3 & Mac any version above OS X 10.6
      Internet Speed: Preferably above 512 KBPS
      Headset: Any decent headset and microphone which can be used to talk and hear clearly.

    • What all will I get as part of the training?

      You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.

    • How does Simplilearn assure me that the training and course material delivered are effective?

      Our ITIL Foundation course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.

    • Can I cancel my enrollment? Do I get a refund?

      Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.

    • I want to know more about the training program. Whom do I contact?

      Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.

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    About Bangalore

    Bangalore, the capital of Karnataka is popularly known as the ‘Silicon Valley of India’ with India’s major IT firms located in Electronic City, ITPL Whitefield, Embassy Golf Links Tech Park, Manyata Tech Park and Bagmane Tech Park. The city experience flourishing economy with information technology, computer software, bio-technology, Nano-technology, research, aviation, business process outsourcing, knowledge process outsourcing, manufacturing, electronics, and telecommunication being its active industries. Bangalore has also witnessed the growth of many startup companies over the years. Project managers, IT security professionals, IT service professionals have ample scope of career growth in the city. PMP, PRINCE2, Six Sigma, Cisco and Microsoft certifications are the most demanded credentials in the city.

    Note: This is an indicative location only. The actual venue will be communicated one week before the training begins.
    • Disclaimer
    • PMI, PMBOK, PMP, PgMP, CAPM, PMI-RMP, and PMI-ACP are registered marks of the Project Management Institute, Inc
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE®
    • Professional Scrum Master is a registered trademark of Scrum.org
    • The APMG-International Finance for Non-Financial Managers and Swirl Device logo is a trade mark of The APM Group Limited.
    • The Open Group®, TOGAF® are trademarks of The Open Group.
    • IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.
    • CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.
    • COBIT® is a trademark of ISACA® registered in the United States and other countries.
    • CISA® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.
    • CISSP® is a registered mark of The International Information Systems Security Certification Consortium ((ISC)2).
    • CISCO®, CCNA®, and CCNP® are trademarks of Cisco and registered trademarks in the United States and certain other countries.
    • Simplilearn and its affiliates, predecessors, successors and assigns are in no way associated, sponsored or promoted by SAP SE and neither do they provide any SAP based online or real-time courses or trainings
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