ITIL® Foundation Certification Training in Johannesburg, South Africa

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  • Over 100,000+ professionals trained across 150+ countries
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  • We follow a Global Learning Framework which has proven to deliver results and has been perfected by our experience in training a million learners.
  • 2000+ certified and experienced trainers conduct trainings for various courses across the globe.
  • Free access to high quality industry-relevant webinars, articles and blogs
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  • Exam pass rate of over 98.6%
  • Accredited, Approved and Recognized as a training organization, partner, education provider and examination center by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and more



  • What is Prometric and what is its role?
    • Thomson Prometric is a worldwide provider of computer based examinations. The ITIL® Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.
  • Who will be the trainer for the classroom training?
    • Highly qualified and certified instructors with 20+ years of experience deliver classroom training.
  • How do I enroll for the classroom training?
    • You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
      1. Visa debit/credit card
      2. American express and Diners club card
      3. Master Card, or
      4. Through PayPal
  • Where will be the training held?
    • Venue is finalized few weeks before the training and you will be informed via email. You can get in touch with our 24/7 support team for more details. Email us at If you are looking for an instant support, you can chat with us too.
  • Do you provide transportation and refreshments along with the training?
    • We do not provide transportation or refreshments along with the training.
  • What will I get along with this training?
    • You will have access to the online e-learning and practice tests along with the training.
  • Can I change the city, place, and date after enrolling for any classroom training?
    • Yes, you can change the city, place and date for any classroom training. However, a rescheduling fee is charged. For more information, please go through our Rescheduling Policy.
  • Can I cancel my enrollment? Do I get a refund?
    • Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.
  • Do you provide money back guarantee for the training programs?
    • Yes, we do provide money back guarantee for some of our training programs. You can contact for more information.
  • Do you provide any course completion certificate?
    • Yes, we offer course completion certificate after you successfully complete the training program.
  • Do you provide any group discounts for classroom training programs?
    • Yes, we have group discount packages for classroom training programs. Contact to know more about the group discounts.
  • Do you provide PDUs after completing the training? How many hours of PDU certificate do I get after attending the training?
    • Yes, we offer PDU certificate to candidates after successfully completing the training. You can earn 45 hours of PDU certificate after attending the training.
  • What is ITIL®?
    • The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world.

      ITIL® is the best practice framework drawn from the public and private sectors internationally. It describes how IT resources should be planned, organized, delivered and supported to deliver business value. ITIL® is owned and maintained by the UK Office of Government Commerce (OGC).
  • What is an ITIL® qualification?
    • ITIL® stands for: Information Technology Infrastructure Library.

      The ITIL® Certificates are designed as – IT Service Management – qualifications. These focus at professionals who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.

      This certification is best suited and practicable across all IT and ITES individuals.
  • What is APMG and why is it important?
    • APMG-UK specializes in the accreditation and certification of organizations, processes and people, within a range of industries and management disciplines, APMG-UK is the UK arm of APMG-International. APMG is The Official Accreditor of the ITIL® portfolio.
  • Why should I choose Simplilearn for ITIL® and not others?
      1. We are one of the APMG accredited training providers; APMG is the official accreditor for ITIL®.
      2. We are pioneer in the field of blended model of training. Our trainers are Consultants who also deliver training. So, they bring in their real life examples, challenges and case studies to enhance learning experience of the participants.
      3. Our study methodology is experienced by aspirants across 108 countries. Our presentation is just a guideline for our ITIL® training workshop. The training is driven by the participants’ expertise in their own field, the problems they face and how best to solve these problems, with the ITIL®® framework in mind.
      4. We provide self-paced study material with anytime, anywhere access (i.e., e-learning content). The content is available 24 / 7 through our user friendly learning management system (LMS)
      5. We don’t “sell” training. We offer training programs which suit individual unique training needs. We work with our customers to select the right group (the experience and the background).
      6. We strive to ensure that our participants understand the concepts. We mix IT and non-IT examples to ensure that the concepts are understood by both IT and non-IT executives in our ITIL® training workshops.
      7. Our objective is to enable “learning through thought process”. We do not strive to push for certification. But certification is a definite by product by itself.
      8. Most economical training courses offered in the industry.
  • What does having ITIL® certifications mean?
    • The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL® publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.
  • Why do I need an ITIL® Qualification?
    • The majority of people that consider ITIL® as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile; you need to have an extra qualification like ITIL® (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL® has become a prerequisite.

      The majority of companies that implement ITIL® also encourage their employees to take the exams. If your staffs have accredited ITIL® qualifications, then you can present your company as using ITIL®. This works particularly well where you tender for or supply to any large IT organizations or outsourcing companies.
  • What is the difference between V3 and 2011?
    • Amongst the key changes, ITIL® 2011 is a wholesale shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive. The core disciplines of ITIL® V3 used to focus on “what” Service Support and Service Delivery should be done. Ten processes tightly defined ITIL® V3 around some of the main operational elements of running IT services. The Ten Original ITIL® V3 Processes:
      1. Finance Management
      2. Availability Management
      3. Capacity Management
      4. IT Service Continuity Management
      5. Service Level Management
      6. Change Management
      7. Service Asset & Configuration Management
      8. Release & Deployment Management
      9. Incident Management
      10. Problem Management
      ITIL® 2011 Processes expanded the original ten processes into 27 processes organized into five core areas Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Processes.

      The intent is to explain “how” more than just the “what” based approach of V3. ITIL® 2011 processes have expanded to cover the complete service management lifecycle and are closely aligned with ISO 20000.

      ITIL® V3 outlined what should be done to improve processes; ITIL® 2011 explains clearly how you should go about implementing the same. Another key ITIL® 2011 addition is demonstrating return on investment to the business. This was one of the most frequent requests from the industry consultations, carried out as part of the version three projects.
  • How do I get recognized in ITIL®?
    • To get recognized in ITIL®, you need to achieve certification by taking an ITIL® examination through a recognized exam center. There are different levels of ITIL® certification based on varied career level.
  • What does ITIL® 2011 consists of?
    • ITIL® 2011 consists of a library of five books:
      1. Service Strategy: Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers
      2. Service Design: Guidance to shape the way in which your service strategy will become a reality
      3. Service Transition: Guidance on the implementation of these services. Moving from the previous state to the new state
      4. Service Operation: Guidance on the day to day management and measurement of your services
      5. Continual Service Improvement: Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients
      In addition, ITIL® is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
  • Why should I get certified to ITIL® 2011?
    • ITIL® 2011 provides:
      1. Increased user and customer satisfaction with IT services
      2. Improved service availability, directly leading to increased business profits and revenue
      3. Financial savings from reduced rework, lost time, improved resource management and usage
      4. Improved time to market for new products and services
      5. Improved decision making and optimized risk
  • I am already ITIL® V3 qualified how do I upgrade to 2011?
    • Individuals with existing ITIL® V3 qualifications can use those qualifications as credits towards the Expert. They may find the credits or qualifications to attain to make them eligible for the current 2011 Bridging routes.

      Candidates who hold earlier ITIL® qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.
  • Will the Practitioners and Managers qualification remain the same?
    • No, the ITIL® qualification structure has completely changed and ITIL® managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL® Diploma certificate.

      The courses and examinations for ITIL® managers and practitioners to bridge to ITIL® 2011 are still under discussion and are expected to be released over the coming few months by the examination board.
  • Which means of training are used by Simplilearn for ITIL® courses?
      1. A blended model of training (Balanced Mix of classroom and online training) is used for better understanding
      2. ITIL® V3 Foundation standard course is online
      3. We also offer ITIL® practice tests for extensive self-study
  • Can Simplilearn deliver in house or onsite ITIL® training programs?
    • Yes, we would be happy to arrange in-house or onsite ITIL® training program as requested by the corporates at discounted price. For corporate inquiry or in house training requirements please write to with subject line as “ITIL® Corporate” or call our global support number.
  • Can I use only ITIL® Manuals to study?
    • For Basic level foundation you can, as the ITIL® manuals contain mostly everything you need. However it is not recommended as interpretations of ITIL® may vary and can be different to that required or of the standard. Learning by an accredited course will save time and will give you a better understanding of the concepts.

      For the intermediate or diploma levels it is compulsory to attend an accredited training course.
  • Will I have to update my Foundation certification with the release of ITIL® 2011?
    • Yes, if you hold an ITIL® foundation certificate from any of the previous versions of ITIL® you need to attend a one-day course with an examination in order to update it to an ITIL® 2011 qualification. This will be essential for anyone wishing to go for the higher levels of ITIL®.
  • How long do I have to wait for the results of my multiple choices CBT examinations?
    • For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
  • For how long are the ITIL® 2011 qualifications valid for?
    • ITIL® 2011 qualifications are not valid for a defined period and will not expire.
  • How can I specify how my name should be printed on the certificate?
    • The form provided at the start of the examination session has a space is where you can specify exactly how your name should be printed on the certificate.
  • How much does it cost to sit for ITIL® examinations?
    • If you are sitting for the examinations through an accredited training organization, the cost of the exams are generally included in the course fee. APMG-International uses a global pricing structure, so for those sitting for the exams at a public exam center, the cost is dependent on where the exams are being conducted.

      To find out the cost in your region, please contact the APMG-International Service Desk on or you can write to us at with the subject line “ITIL® Examination”.
  • What happens if I do not clear my exam?
    • In the event of the failure of an examination; you can take part in another examination session, which is subject to a re-sit fee. This does not necessarily have to be at the same examination center.

      There is no limit to the number of times you can retake the examination.

      Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential re-sit costs when choosing the most appropriate training route.


There is no defined eligibility criterion for ITIL foundation exam. Professionals who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL foundation certification.

New to ?

ITIL® 2011 Foundation Certification is an entry-level qualification that demonstrates a professional's general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle. Simplilearn offers ITIL® training through a blended model that includes ITIL® Foundation online and ITIL® ... Foundation certification classroom training along with APMG accredited courseware.

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About ITIL® Foundation Certification Training

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Midrand Conference Center
661 Pendulum road, ,
Halfway House, Ext 12, Johannesburg, South Africa 2010

Note: Indicative only. We will intimate the final confirmed venue by email 2 days prior to the date of training.

About Johannesburg

Johannesburg is the largest city in South Africa. The city is one of the richest provinces in the nation and holds the largest economy as a metropolitan area. Johannesburg is a primary financial center of the world. The city also ranks high as a center of commerce across the globe. Manufacturing, communications and media and retail industries are the strongest pillars of Johannesburg. Other popular industries of Johannesburg are banking, IT, real estate, transport, broadcast, print media and health care. The city houses many popular companies of telecommunications and technology. All these industries offer ample scope of career growth for professionals coming from diverse backgrounds. PMP, PRINCE2, CSM and MSP certifications are few of the most demanded credentials in Johannesburg, South Africa.

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