Batch of 11 All Batches
  • Batch 1

    Feb 12 - Feb 20 (4 Days)
    • Feb
    • Fri 12
    • Sat 13
    • Fri 19
    • Sat 20

    Time (SAST)13:00 - 17:00

  • Batch 2 (Weekend Batch)

    Feb 13 - Feb 14 (2 Days)
    • Feb
    • Sat 13
    • Sun 14

    Time (SAST)05:30 - 14:30

  • Batch 3 (Weekend Batch)

    Feb 13 - Feb 21 (4 Days)
    • Feb
    • Sat 13
    • Sun 14
    • Sat 20
    • Sun 21

    Time (SAST)16:00 - 20:00

  • Batch 4

    Feb 15 - Feb 19 (5 Days)
    • Feb
    • Mon 15
    • Tue 16
    • Wed 17
    • Thu 18
    • Fri 19

    Time (SAST)16:30 - 19:30

  • Batch 5 (Weekend Batch)

    Feb 27 - Feb 28 (2 Days)
    • Feb
    • Sat 27
    • Sun 28

    Time (SAST)05:30 - 14:30

  • Batch 6 (Weekend Batch)

    Mar 05 - Mar 13 (4 Days)
    • Mar
    • Sat 05
    • Sun 06
    • Sat 12
    • Sun 13

    Time (SAST)11:00 - 15:00

  • Batch 7

    Mar 11 - Mar 19 (4 Days)
    • Mar
    • Fri 11
    • Sat 12
    • Fri 18
    • Sat 19

    Time (SAST)13:00 - 17:00

  • Batch 8 (Weekend Batch)

    Mar 12 - Mar 13 (2 Days)
    • Mar
    • Sat 12
    • Sun 13

    Time (SAST)05:30 - 14:30

  • Batch 9 (Weekend Batch)

    Mar 12 - Mar 20 (4 Days)
    • Mar
    • Sat 12
    • Sun 13
    • Sat 19
    • Sun 20

    Time (SAST)16:00 - 20:00

  • Batch 10

    Mar 14 - Mar 18 (5 Days)
    • Mar
    • Mon 14
    • Tue 15
    • Wed 16
    • Thu 17
    • Fri 18

    Time (SAST)16:30 - 19:30

  • Batch 11 (Weekend Batch)

    Mar 26 - Mar 27 (2 Days)
    • Mar
    • Sat 26
    • Sun 27

    Time (SAST)05:30 - 14:30

  • To view info on all the batches scheduled for the course in next 90 days,
    please Download Full Schedule

Can't find convenient schedule? Let us know

Key Features

MONEY BACK GUARANTEE

How this works :

For all refunds, please raise a refund request through the Help and Support section of our website. The mode of reimbursement will be same as the mode of payment used for the enrolment fees.

For Self Placed Learning :

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 50% content.

For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 50% content of an e-learning course or has attended Online Classrooms for more than 1 day.

  • 16 hours of Instructor-led Training
  • 24 hours of High Quality E-Learning content
  • 5 Industry Case studies & 7 Real world examples
  • 50 End-of-Chapter Quizzes, 4 Simulation Exams
  • 45 hours PDU Certificate
  • Exam Fee included,98.6%pass rate

About Course

  • What is this course about?

    ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

  • What are the Course Objectives?

    By the end of this training you will:
    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
    • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
    • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

  • Who should do this course?

    ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
    • IT Managers/Support teams
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management team/Development team
    • Process Owners/Practitioners

Course Preview

    • 1.1 - Introduction to service management 22:13
      • 1 Introduction to Service Management Lifecycle 1:28
      • 2 Principles of IT Service Management 1:14
      • 3 Objectives 1:25
      • 4 IT Service Management-Best Practices 2:10
      • 5 Public and Proprietary Practices 2:18
      • 6 Knowledge Check 0:0
      • 7 Service Introduction 2:21
      • 8 Service Management 3:57
      • 9 Service Management Practice 2:24
      • 10 Challenges in Service Management 1:54
      • 11 Benefits of IT Service Management 1:29
      • 12 Stakeholders in Service Management 0:0
      • 13 Internal and External Customers 1:58
      • 14 Internal and External Services 2:19
      • 15 Process 2:45
      • 16 Process Characteristics 1:33
      • 17 Functions Related to Service Management 3:13
      • 18 How Processes and Functions Operate 1:46
      • 19 Roles in Service Management 0:0
      • 20 RACI Model 2:5
      • 21 RACI Model (contd.) 1:28
      • 22 Types of Service Providers 0:0
      • 23 Supplier and Contracts 1:46
      • 24 Knowledge Check 0:0
      • 25 Summary 1:40
    • 1.2 - Service management lifecycle 4:42
      • 1 The Service Lifecycle 1:13
      • 2 Objectives 1:21
      • 3 Components of Service Management Lifecycle 0:0
      • 4 Interactions in the Service Lifecycle 2:8
      • 5 Relationship between Governance and ITSM 2:13
      • 6 Summary 1:47
    • 1.3 - Quiz 1:15
      • 1 Quiz 0:0
      • 2 Thank You 1:15
    • 2.1 - Introduction to Service Strategy 5:47
      • 1 Introduction to Service Strategy 1:28
      • 2 Service Strategy 1:21
      • 3 Objectives 1:23
      • 4 Service Strategy-Overview 0:0
      • 5 Service Strategy Processes 1:45
      • 6 Types of Services 2:59
      • 7 Service Strategy-Customers and Users 1:20
      • 8 KNOWLEDGE CHECK 0:0
      • 9 Summary 1:31
    • 2.2 - Service Strategy Concepts 17:26
      • 1 Service Strategy Concepts 1:18
      • 2 Objectives 1:15
      • 3 Service Utility and Warranty 2:37
      • 4 Service Utility and Warranty (contd.) 2:27
      • 5 Service Assets 2:3
      • 6 KNOWLEDGE CHECK 0:0
      • 7 Value Creation 1:34
      • 8 Value Creation (contd.) 1:43
      • 9 Factors that Influence Customer Perception of Value 1:19
      • 10 Customer Perception of Value 1:40
      • 11 Business Outcomes 2:22
      • 12 Business Outcomes (contd.) 2:33
      • 13 Service Packages 0:0
      • 14 Service Packages (contd.) 1:41
      • 15 Business Case and Its Uses 1:52
      • 16 Business Case Structure 1:29
      • 17 Risk 2:11
      • 18 Service Management Technology and Automation 1:44
      • 19 Automation Benefits 1:46
      • 20 Service Management Tools 2:15
      • 21 Summary 1:37
    • 2.3 - Service Strategy Processes 13:14
      • 1 Service Strategy Processes 1:21
      • 2 Objectives 1:28
      • 3 Demand Management-Overview 0:0
      • 4 Managing Demand for Services 2:22
      • 5 PBA and UP 1:35
      • 6 PBA and UP (contd.) 2:36
      • 7 Service Portfolio Management-Introduction 1:52
      • 8 Service Portfolio Management-Overview 0:0
      • 9 Service Portfolio-Components 3:12
      • 10 Service Portfolio Management-Process 2:55
      • 11 Financial Management-Overview 0:0
      • 12 Financial Management-Activities 0:0
      • 13 Financial Management-Benefits 1:46
      • 14 KNOWLEDGE CHECK 0:0
      • 15 Business Relationship Management-Overview 0:0
      • 16 BRM External and Internal Service Providers 1:52
      • 17 Business Relationship Manager Responsibilities 1:35
      • 18 Summary 1:40
    • 2.4 - Quiz 1:16
      • 1 Quiz 0:0
      • 2 Thank You 1:16
    • 3.1 - Introduction to service design 4:9
      • 1 Service Design 1:29
      • 2 Introduction to Service Design 1:13
      • 3 Objectives 1:19
      • 4 Service Design-Overview 0:0
      • 5 Roles in Service Design 1:51
      • 6 Roles in Service Design (contd.) 1:31
      • 7 Summary 1:46
    • 3.2 - Key concepts in service design 5:18
      • 1 Key Concepts in Service Design 1:17
      • 2 Lesson Objectives 1:20
      • 3 4 Ps of Service Design 0:0
      • 4 Major Aspects of Service Design 3:3
      • 5 Service Design Package 1:57
      • 6 Summary 1:41
    • 3.3 - Service design processes 36:55
      • 1 Service Design Processes 1:12
      • 2 Objectives 1:19
      • 3 Service Catalogue Management-Overview 0:0
      • 4 Service Catalogue Management Two View Structure 0:0
      • 5 Service Catalogue Management Three View Structure 1:0
      • 6 Service Catalogue Management Three View Structure (contd.) 1:35
      • 7 Role of Service Catalogue Manager 0:0
      • 8 Service Level Management-Overview 0:0
      • 9 Service Level Management-Process Activities 2:28
      • 10 Service Level Management-Key Terms 1:42
      • 11 Relationship between Service Catalogues and Agreements 2:57
      • 12 Service Level Management Designing SLA Structures 1:31
      • 13 Service Level Management Designing SLA Structures (contd.) 4:39
      • 14 Content of an SLA 2:1
      • 15 Service Level Management-service Review 1:34
      • 16 Service Improvement Program 1:38
      • 17 Interfaces To Service Level Management 1:40
      • 18 Service Level Management Vs. Business Relationship Management 2:8
      • 19 Supplier Management-Overview 0:0
      • 20 Supplier And Contract Management Information System 2:50
      • 21 Supplier Management And Service Level Management 1:0
      • 22 Supplier Categorisation 2:52
      • 23 Role Of Supplier Manager 1:56
      • 24 Capacity Management-Overview 0:0
      • 25 Capacity Management-Process Activities 3:53
      • 26 Sub Processes in Capacity Management 0:0
      • 27 Capacity Management-Capacity Plan 1:38
      • 28 Availability Management-Overview 0:0
      • 29 Availability Management-Key Terms 2:41
      • 30 Availability Management-Expanded Incident Lifecycle 2:45
      • 31 Concepts Related To Expanded Incident Lifecycle 2:35
      • 32 IT Service Continuity Management-Overview 0:0
      • 33 IT Service Continuity Management-Key Terms 1:42
      • 34 IT Service Continuity Management-lifecycle Activities 2:48
      • 35 Information Security Management-Overview 0:0
      • 36 Information Security Framework 1:39
      • 37 IT Security Policy 2:22
      • 38 Information Security Management System 2:48
      • 39 Design Coordination-Overview 0:0
      • 40 Design Coordination And Governance 1:25
      • 41 Summary 1:37
    • 3.4 - Quiz 1:16
      • 1 Quiz 0:0
      • 2 Thank You 1:16
    • 4.1 - Introduction to Service Transition 5:15
      • 1 Introduction to Service Transition 1:31
      • 2 Service Transition 1:10
      • 3 Objectives 1:26
      • 4 Service Transition-Overview 0:0
      • 5 Configuration Item 1:48
      • 6 Configuration Management System 2:44
      • 7 Summary 1:36
    • 4.2 - Service Transition Processes 29:15
      • 1 Service Transition Processes 1:13
      • 2 Objectives 1:38
      • 3 Introduction to Service Transition Processes 1:0
      • 4 Transition, Planning and Support 0:0
      • 5 Introduction to Change Management 2:21
      • 6 Change Management-Overview 0:0
      • 7 Change Model 1:57
      • 8 Types of Change 1:0
      • 9 Key Terminologies 2:11
      • 10 Change Proposal 1:49
      • 11 Change Management Process-Change Flow 0:0
      • 12 Change Advisory Board 1:58
      • 13 Change Manager-Responsibilities 1:48
      • 14 7 Rs of Change Management 1:58
      • 15 Change Metrics 2:33
      • 16 Key Challenges in Change Management 2:16
      • 17 Service Asset and Configuration Management-Overview 0:0
      • 18 Knowledge Check 0:0
      • 19 Configuration Baseline and Database 0:0
      • 20 Definitive Media Library 1:43
      • 21 CMDB and DML 1:55
      • 22 Secure Library and Secure Stores 1:38
      • 23 SACM-Logical Model 2:16
      • 24 Relationship between CMDB, CMS and SKMS 2:39
      • 25 Introduction to Release and Deployment Management 3:1
      • 26 Release and Deployment Management-Overview 0:0
      • 27 Release Policy 2:42
      • 28 Types of Releases 1:53
      • 29 Release and Deployment Approaches 3:27
      • 30 RDM Phases 0:0
      • 31 Introduction to Knowledge Management 1:51
      • 32 Knowledge Management-Overview 0:0
      • 33 Data-Information-Knowledge-Wisdom 2:41
      • 34 Summary 1:47
    • 4.3 - Quiz 1:15
      • 1 Quiz 0:0
      • 2 Thank You 1:15
    • 5.1 - Introduction to Service Operations 9:12
      • 1 Service Operation 1:31
      • 2 Introduction to Service Operations 1:10
      • 3 Objectives 1:23
      • 4 Service Operations-Overview 0:0
      • 5 Role of Communication 1:34
      • 6 Types of Communication 1:52
      • 7 Events 2:4
      • 8 Alerts and Incidents 2:10
      • 9 Problems and Workarounds 2:8
      • 10 Known Error and Known Error Database 2:3
      • 11 Priority 1:41
      • 12 Summary 1:36
    • 5.2 - Service Operations Processes 19:44
      • 1 Service Operations Processes 1:13
      • 2 Objectives 1:20
      • 3 Event Management-Overview 0:0
      • 4 Event Management-Process Activities 3:28
      • 5 Event Logging and Filtering 2:16
      • 6 Manage Exceptional Events 2:47
      • 7 Manage Informational and Warning Events 2:52
      • 8 Knowledge Check 0:0
      • 9 Incident Management-Overview 0:0
      • 10 Incident Management-Basic Concepts 2:25
      • 11 Incident Management-Process Flow 0:0
      • 12 Process Interfaces 2:50
      • 13 Problem Management-Overview 0:0
      • 14 Types of Problem Management Processes 2:25
      • 15 Reactive Problem Management-Process Flow 3:41
      • 16 Problem Management-Interface with Other Processes 2:57
      • 17 Request Fulfillment-Overview 0:0
      • 18 Service Request 1:43
      • 19 Access Management-Overview 0:0
      • 20 Summary 1:47
    • 5.3 - Functions 10:50
      • 1 Functions 1:12
      • 2 Objectives 1:29
      • 3 Service Desk-Overview 0:0
      • 4 Local Service Desk 2:14
      • 5 Centralised Service Desk 1:48
      • 6 Virtual Service Desk 2:2
      • 7 Follow The Sun Service Desk 1:55
      • 8 Specialised Service Desk 2:1
      • 9 Service Desk Staffing 0:0
      • 10 Service Desk-Skills Required 1:41
      • 11 Service Desk Metrics 2:29
      • 12 Technical Management-Overview 0:0
      • 13 Application Management-Overview 0:0
      • 14 Application Management vs. Application Development 2:16
      • 15 IT Operations Management-Overview 0:0
      • 16 Summary 1:43
    • 5.4 - Quiz 1:17
      • 1 Quiz 0:0
      • 2 Thank You 1:17
    • 6.1 - Introduction to Continual Service Improvement 2:53
      • 1 Introduction to Continual Service Improvement 1:49
      • 2 Continual Service Improvement 1:12
      • 3 Objectives 1:20
      • 4 CSI-Overview 0:0
      • 5 Summary 1:32
    • 6.2 - Key Principles and Models 10:24
      • 1 Key Principles and Models 1:12
      • 2 Objectives 1:22
      • 3 CSI and Organisational Change 1:44
      • 4 CSI Register 0:0
      • 5 Service Measurement 1:38
      • 6 CSI Monitor and Measure 1:52
      • 7 Types of Metrics 2:56
      • 8 CSI-Measurement and Metrics 1:27
      • 9 CSF and KPI-Examples 1:16
      • 10 CSI: PDCA-Deming Cycle 0:0
      • 11 Seven-Step Improvement Process-Overview 1:53
      • 12 Seven-Step Improvement Process-Scope 1:47
      • 13 Seven-Step DIKW Model 2:31
      • 14 CSI Model 0:0
      • 15 Summary 1:46
    • 6.3 - Quiz 1:11
      • 1 Quiz 0:0
      • 2 Thank You 1:11
    • 07 - Assessment 0:0
      • Assessment 0:0
    • Final Words 6:16
      • Final Words 6:16
    • Tips and Tricks 31:28
      • Introduction 4:7
      • Service Management As Practice 5:8
      • Service Strategy 4:44
      • Service Design 5:7
      • Service Transition 4:48
      • Service Operation 4:52
      • Continual Service Improvement 2:53
      • Service Desk 2:1
      • Tricky Questions 2:27
      • Time Management 2:45
      • Other Roles 2:36
    • Getting started with ITIL Foundation 9:6
      • Getting started with ITIL Foundation 9:6
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Exam & Certification

  • How do you become an ITIL Foundation certified professional?

    You will be certified in ITIL® Foundation from AXELOS by following these processes:
     
    Step 1: Appear for ITIL® Foundation exam after completing the training.
    Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
    Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

  • What are the prerequisites for ITIL Foundation certification?

    There is no defined eligibility criterion for ITIL® Foundation exam.

Reviews

I’m using Simplilearn's materials and can testify that they are of very good quality and I can’t keep this just for me; I’m sure my colleagues will enjoy as well.

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I can say you simply learn here as learning is made simple. Good experienced trainers, lots of options to learn from - online, virtual classroom etc. Learning never stops when you are associated with Simplilearn. So many courses to choose from across project management, quality, technology, business etc. Got my PMP credentials too through Simplilearn and journey continues. Am happy I chose Simplilearn. Happy Learning.

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I was very happy from start to finish. The course was easy to follow, the online resource excellent and your support staff are superb!

Very good course, direct to the point. Going through the material twice and solve the sample exams were more than enough to pass the ITIL Foundation exam from the first time with very good mark. Thank you Simplilearn.

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It was very informative and was a wonderful opportunity to know the process of ITIL. After attending the course, I now understand the importance of the ITIL process.

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ITIL Training module is very well organized & It helped me to understand various fundamentals of services management. It will add more value to my present role and it will provide different directions in my career path.

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The training was really good & interesting with all real life examples. The entire ITIL concept was clearly explained in this course. The session leaves a long-standing impression about the ITIL Concept.

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Good crash course, Maybe Little more time to reflect on material, but good material overall. Thanks

I had no proper knowledge of ITIL prior to the course. Based on the fact this was a foundation course, I would say the material and pace was adequately gauged, for my skill level, there is a lot of material to digest but the instructor did a good job on highlighting key concept and main points.

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Course seemed very fast paced with specific terminology. I would have liked to see ( I will put together myself later) diagram of putting it all together. Actual material seemed very solid and list helped to identify gaps in correct practices within our organization.

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Good material, real world examples given by the trainer was helpful.

The trainer was an interesting presenter with lots of experience in the industry; he was adept at drawing on his experience and education to explain various topics.

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Great course, great material. We were very lucky to have such a knowledgeable instructor. I would suggest a adding couple of breaks. I am looking forward to implementing ITIL at my company.

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The course was great and the trainer was very good. The curriculum was simple and easy to understand.

The course contents are in depth and explained in a fairly simple language, it was easy to understand. I liked the online content which is accessible way before the training days. It helped me to prepare for the exam from my own place.

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FAQs

  • Who delivers the training?

    All Our Trainers are ITIL certified and highly qualified with over 15 years of experience in training and are working in the domain.

  • Is exam fee included in the course fee?

    Yes. The exam fee is included in the course fee.

  • What certification do I get post the training?

    After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.

  • How many questions are there in the ITIL® Foundation certification exam?

    The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes.

  • What is LVC? Is it a classroom training?

    LVC or Live Virtual Classroom training for ITIL is a live training conducted via online live streaming of a class. LVC is run by  ITIL certified trainer with over 15 years of work experience in the domain and training. The class attended by the global audience can enrich your learning experience.

  • Are these trainings LIVE or do I attend a pre-recorded video?

    All these trainings are live interactive sessions wherein you can raise concerns and discussions at any point during the class. Additionally, we also provide recordings of the sessions attended by you for your future references.

  • What infrastructure do I need to attend this session?

    The system requirements are quite basic:
    OS: Windows any version above XP SP3 & Mac any version above OS X 10.6
    Internet Speed: Preferably above 512 KBPS
    Headset: Any decent headset and microphone which can be used to talk and hear clearly.

  • What all will I get as part of the training?

    You get access to our e-learning content along with the practice simulation tests, these are complemented by our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook with cross references to the e-learning for reinforcement of your learning.

  • How does Simplilearn assure me that the training and course material delivered are effective?

    Our ITIL Foundation course is developed to deliver a first attempt pass rate of 100%. With a hands-on learning approach, the training not only gives you the confidence to clear the exam but also helps you retain the knowledge beyond the examination.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you a refund after deducting the administration fee. To know more, please go through our Refund Policy.

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About Johannesburg

Johannesburg is the largest city in South Africa. The city is one of the richest provinces in the nation and holds the largest economy as a metropolitan area. Johannesburg is a primary financial center of the world. The city also ranks high as a center of commerce across the globe. Manufacturing, communications and media and retail industries are the strongest pillars of Johannesburg. Other popular industries of Johannesburg are banking, IT, real estate, transport, broadcast, print media and health care. The city houses many popular companies of telecommunications and technology. All these industries offer ample scope of career growth for professionals coming from diverse backgrounds. PMP, PRINCE2, CSM and MSP certifications are few of the most demanded credentials in Johannesburg, South Africa.

Note: This is an indicative location only. The actual venue will be communicated one week before the training begins.

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