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Apr 25 - Apr 26
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Apr

  • Sat
    25
  • Sun
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09:00 - 17:00
 
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Price
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May 02 - May 03
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May

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    02
  • Sun
    03
 
Time
08:00 - 16:00
 
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Montreal
 
Price
$ 1199
 
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May 28 - May 29
Batch Schedule Dates

May

  • Thu
    28
  • Fri
    29
 
Time
09:00 - 17:00
 
Location
Online Classroom
 
Price
$ 599
 
Early Bird
May 28 - May 29
Batch Schedule Dates

May

  • Thu
    28
  • Fri
    29
 
Time
08:00 - 16:00
 
Location
Montreal
 
Price
$ 1199
 
Early Bird
May 30 - May 31
{Weekend Batch}
Batch Schedule Dates

May

  • Sat
    30
  • Sun
    31
 
Time
09:00 - 17:00
 
Location
Online Classroom
 
Price
$ 599
 
Early Bird
May 30 - May 31
{Weekend Batch}
Batch Schedule Dates

May

  • Sat
    30
  • Sun
    31
 
Time
08:00 - 16:00
 
Location
Montreal
 
Price
$ 1199
 

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Key Features

  • 2 Days Classroom Training
  • 24 hrs of High Quality e-Learning Content
  • Free 90 Days e-Learning access
  • 4 ITIL Foundation Simulation Exams
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 45 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable e-Books
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL Expert trainer
  • ITIL Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
  • Free MS Excel 2013,11hr online course
  • 24 hrs of High Quality e-Learning Content
  • 4 ITIL Foundation Simulation Exam
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 30 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable ebook
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL Expert trainer
  • ITIL® Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
  • Free MS Excel 2013,11hr online course
  • 24 hrs of High Quality e-Learning Content
  • 4 ITIL Foundation Simulation Exam
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 30 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable ebook
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL® Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
  • Free MS Excel 2013,11hr online course

About Course

Course Preview

    • Getting started with ITIL® Foundation 9:6
      • Getting started with ITIL® Foundation 9:6
    • 01 - Introduction to service management 22:13
      • 1.1 Introduction to Service Management Lifecycle 1:29
      • 1.2 Principles of IT Service Management 1:14
      • 1.3 Objectives 1:25
      • 1.4 IT Service Management Best Practices 2:11
      • 1.5 Public and Proprietary Practices 2:12
      • 1.6 Knowledge Check 0:0
      • 1.7 Service Introduction 2:22
      • 1.8 Service Management 3:57
      • 1.9 Service Management Practice 2:24
      • 1.10 Challenges in Service Management 1:54
      • 1.11 Benefits of IT Service Management 1:29
      • 1.12 Stakeholders in Service Management 0:0
      • 1.13 Internal and External Customers 1:58
      • 1.14 Internal and External Services 2:20
      • 1.15 Process 2:46
      • 1.16 Process Characteristics 1:33
      • 1.17 Functions Related to Service Management 3:15
      • 1.18 How Processes and Functions Operate 1:44
      • 1.19 Roles in Service Management 0:0
      • 1.20 RACI Model 2:6
      • 1.21 RACI Model (contd.) 1:28
      • 1.22 Types of Service Providers 0:0
      • 1.23 Supplier and Contracts 1:46
      • 1.24 Knowledge Check 0:0
      • 1.25 Summary 1:40
    • 02 - Service management lifecycle 4:43
      • 2.1 The Service Lifecycle 1:13
      • 2.2 Objectives 1:21
      • 2.3 Components of Service Management Lifecycle 0:0
      • 2.4 Interactions in the Service Lifecycle 2:9
      • 2.5 Relationship between Governance and ITSM 2:13
      • 2.6 Summary 1:47
    • 03 - Quiz 1:15
      • 3.1 Quiz 0:0
      • 3.2 Thank You 1:15
    • 04 - Introduction to Service Strategy 5:50
      • 4.1 Service Strategy 1:29
      • 4.2 Introduction to Service Strategy 1:21
      • 4.3 Objectives 1:23
      • 4.4 Service Strategy Overview 0:0
      • 4.5 Service Strategy Processes 1:45
      • 4.6 Types of Services 3:1
      • 4.7 Service Strategy Customers and Users 1:20
      • 4.8 Knowledge Check 0:0
      • 4.9 Summary 1:31
    • 05 - Service Strategy Concepts 17:7
      • 5.1 Service Strategy Concepts 1:18
      • 5.2 Objectives 1:17
      • 5.3 Service Utility and Warranty 2:38
      • 5.4 Service Utility and Warranty (contd.) 2:28
      • 5.5 Service Assets 2:3
      • 5.6 Knowledge Check 0:0
      • 5.7 Value Creation 1:35
      • 5.8 Value Creation (contd.) 1:19
      • 5.9 Factors that Influence Customer Perception of Value 1:19
      • 5.10 Customer Perception of Value 1:40
      • 5.11 Business Outcomes 2:22
      • 5.12 Business Outcomes (contd.) 2:33
      • 5.13 Service Packages 0:0
      • 5.14 Service Packages (contd.) 1:41
      • 5.15 Business Case and Its Uses 1:52
      • 5.16 Business Case Structure 1:29
      • 5.17 Risk 2:11
      • 5.18 Service Management Technology and Automation 1:44
      • 5.19 Automation Benefits 1:46
      • 5.20 Service Management Tools 2:15
      • 5.21 Summary 1:37
    • 06 - Service Strategy Processes 13:15
      • 6.1 Service Strategy Processes 1:21
      • 6.2 Objectives 1:28
      • 6.3 Demand Management Overview 0:0
      • 6.4 Managing Demand for Services 2:22
      • 6.5 PBA and UP 1:35
      • 6.6 PBA and UP (contd.) 2:36
      • 6.7 Service Portfolio Management Introduction 1:52
      • 6.8 Service Portfolio Management Overview 0:0
      • 6.9 Service Portfolio Components 3:14
      • 6.10 Service Portfolio Management Process 2:55
      • 6.11 Financial Management Overview 0:0
      • 6.12 Financial Management Activities 0:0
      • 6.13 Financial Management Benefits 1:45
      • 6.14 Knowledge Check 0:0
      • 6.15 Business Relationship Management Overview 0:0
      • 6.16 BRM External and Internal Service Providers 1:52
      • 6.17 Business Relationship Manager Responsibilities 1:35
      • 6.18 Summary 1:40
    • 07 - Quiz 1:16
      • 7.1 Quiz 0:0
      • 7.2 Thank You 1:16
    • 08 - Introduction to service design 4:11
      • 8.1 Service Design 1:30
      • 8.2 Introduction to Service Design 1:13
      • 8.3 Objectives 1:20
      • 8.4 Service Design Overview 0:0
      • 8.5 Roles in Service Design 1:51
      • 8.6 Roles in Service Design (contd.) 1:31
      • 8.7 Summary 1:46
    • 09 - Key concepts in service design 5:18
      • 9.1 Key Concepts in Service Design 1:17
      • 9.2 Objectives 1:20
      • 9.3 4 P’s of Service Design 0:0
      • 9.4 Major Aspects of Service Design 3:3
      • 9.5 Service Design Package 1:57
      • 9.6 Summary 1:41
    • 10 - Service design processes 36:56
      • 10.1 Service Design Processes 1:12
      • 10.2 Objectives 1:19
      • 10.3 Service Catalogue Management Overview 0:0
      • 10.4 Service Catalogue Management Two View Structure 0:0
      • 10.5 Service Catalogue Management Three View Structure 2:1
      • 10.6 Service Catalogue Management Three View Structure (contd.) 1:35
      • 10.7 Role of Service Catalogue Manager 0:0
      • 10.8 Service Level Management Overview 0:0
      • 10.9 Service Level Management Process Activities 2:29
      • 10.10 Service Level Management Key Terms 1:38
      • 10.11 Relationship between Service Catalogues and Agreements 2:58
      • 10.12 Service Level Management Designing SLA Structures 1:31
      • 10.13 Service Level Management Designing SLA Structures (contd.) 4:39
      • 10.14 Content Of An SLA 2:2
      • 10.15 Service Level Management Service Review 1:34
      • 10.16 Service Improvement Program 1:38
      • 10.17 Interfaces To Service Level Management 1:40
      • 10.18 Service Level Management Vs. Business Relationship Management 2:9
      • 10.19 Supplier Management Overview 0:0
      • 10.20 Supplier And Contract Management Information System 2:50
      • 10.21 Supplier Management And Service Level Management 1:0
      • 10.22 Supplier Categorisation 2:54
      • 10.23 Role Of Supplier Manager 1:56
      • 10.24 Capacity Management Overview 0:0
      • 10.25 Capacity Management Process Activities 3:53
      • 10.26 Sub Processes in Capacity Management 0:0
      • 10.27 Capacity Management Capacity Plan 1:38
      • 10.28 Availability Management Overview 0:0
      • 10.29 Availability Management Key Terms 2:36
      • 10.30 Availability Management Expanded Incident Lifecycle 2:47
      • 10.31 Concepts Related To Expanded Incident Lifecycle 2:37
      • 10.32 IT Service Continuity Management Overview 0:0
      • 10.33 IT Service Continuity Management Key Terms 1:39
      • 10.34 IT Service Continuity Management lifecycle Activities 2:48
      • 10.35 Information Security Management Overview 0:0
      • 10.36 Information Security Framework 1:40
      • 10.37 IT Security Policy 2:22
      • 10.38 Information Security Management System 2:48
      • 10.39 Design Coordination Overview 0:0
      • 10.40 Design Coordination And Governance 1:25
      • 10.41 Summary 1:38
    • 11 - Quiz 1:16
      • 11.1 Quiz 0:0
      • 11.2 Thank You 1:16
    • 12 - Introduction to Service Transition 5:16
      • 12.1 Introduction to Service Transition 1:31
      • 12.2 Service Transition 1:10
      • 12.3 Objectives 1:26
      • 12.4 Service Transition Overview 0:0
      • 12.5 Configuration Item 1:48
      • 12.6 Configuration Management System 2:44
      • 12.7 Summary 1:37
    • 13 - Service Transition Processes 29:27
      • 13.1 Service Transition Processes 1:13
      • 13.2 Objectives 1:38
      • 13.3 Introduction to Service Transition Processes 1:0
      • 13.4 Transition Planning and Support 0:0
      • 13.5 Introduction to Change Management 2:22
      • 13.6 Change Management Overview 0:0
      • 13.7 Change Model 1:57
      • 13.8 Types of Change 1:0
      • 13.9 Key Terminologies 2:13
      • 13.10 Change Proposal 1:48
      • 13.11 Change Management Process Change Flow 0:0
      • 13.12 Change Advisory Board 1:58
      • 13.13 Change Manager Responsibilities 1:48
      • 13.14 7 R’s of Change Management 1:58
      • 13.15 Change Metrics 2:33
      • 13.16 Key Challenges in Change Management 2:16
      • 13.17 Service Asset and Configuration Management 0:0
      • 13.18 Knowledge Check 0:0
      • 13.19 Configuration Baseline and Database 0:0
      • 13.20 Definitive Media Library 1:43
      • 13.21 CMDB and DML 1:57
      • 13.22 Secure Library and Secure Stores 1:39
      • 13.23 SACM Logical Model 2:17
      • 13.24 Relationship between CMDB, CMS and SKMS 2:39
      • 13.25 Knowledge Check 0:0
      • 13.26 Introduction to Release and Deployment Management 3:1
      • 13.27 Release and Deployment Management Overview 0:0
      • 13.28 Release Policy 2:43
      • 13.29 Types of Releases 1:54
      • 13.30 Release and Deployment Approaches 3:27
      • 13.31 RDM Phases 0:0
      • 13.32 Introduction to Knowledge Management 1:51
      • 13.33 Knowledge Management Overview 0:0
      • 13.34 Data Information Knowledge Wisdom 2:44
      • 13.35 Summary 1:48
    • 14 - Quiz 1:15
      • 14.1 Quiz 0:0
      • 14.2 Thank You 1:15
    • 15 - Introduction to Service Operations 10:13
      • 15.1 Service Operations 1:31
      • 15.2 Introduction to Service Operations 1:10
      • 15.3 Objectives 1:23
      • 15.4 Service Operations Overview 0:0
      • 15.5 Role of Communication 1:34
      • 15.6 Types of Communication 1:54
      • 15.7 Events 2:4
      • 15.8 Alerts and Incidents 2:8
      • 15.9 Problems and Workarounds 2:48
      • 15.10 Known Error and Known Error Database 2:24
      • 15.11 Priority 1:41
      • 15.12 Summary 1:36
    • 16 - Service Operations Processes 19:52
      • 16.1 Service Operations Processes 1:13
      • 16.2 Objectives 1:20
      • 16.3 Event Management Overview 0:0
      • 16.4 Event Management Process Activities 3:30
      • 16.5 Event Logging and Filtering 2:16
      • 16.6 Manage Exceptional Events 2:48
      • 16.7 Manage Informational and Warning Events 2:52
      • 16.8 Knowledge Check 0:0
      • 16.9 Incident Management Overview 0:0
      • 16.10 Incident Management Basic Concepts 2:26
      • 16.11 Incident Management Process Flow 0:0
      • 16.12 Process Interfaces 2:50
      • 16.13 Problem Management Overview 0:0
      • 16.14 Types of Problem Management Processes 2:25
      • 16.15 Knowledge Check 0:0
      • 16.16 Reactive Problem Management Process Flow 3:41
      • 16.17 Problem Management-Interface with Other Processes 2:56
      • 16.18 Request Fulfillment Overview 0:0
      • 16.19 Service Request 1:48
      • 16.20 Access Management Overview 0:0
      • 16.21 Summary 1:47
    • 17 - Functions 11:18
      • 17.1 Functions 1:12
      • 17.2 Objectives 1:29
      • 17.3 Service Desk Overview 0:0
      • 17.4 Local Service Desk 2:14
      • 17.5 Centralised Service Desk 1:48
      • 17.6 Virtual Service Desk 2:5
      • 17.7 Follow The Sun Service Desk 1:55
      • 17.8 Specialised Service Desk 2:24
      • 17.9 Service Desk Staffing 0:0
      • 17.10 Service Desk Skills Required 1:41
      • 17.11 Service Desk Metrics 2:31
      • 17.12 Technical Management Overview 0:0
      • 17.13 Application Management Overview 0:0
      • 17.14 Application Management vs. Application Development 2:16
      • 17.15 IT Operations Management Overview 0:0
      • 17.16 Summary 1:43
    • 18 - Quiz 1:17
      • 18.1 Quiz 0:0
      • 18.2 Thank You 1:17
    • 19 - Introduction to Continual Service Improvement 2:53
      • 19.1 Introduction to Continual Service Improvement 1:49
      • 19.2 Continual Service Improvement 1:12
      • 19.3 Objectives 1:20
      • 19.4 CSI Overview 0:0
      • 19.5 Summary 1:32
    • 20 - Key Principles and Models 10:27
      • 20.1 Key Principles and Models 1:12
      • 20.2 Objectives 1:23
      • 20.3 CSI and Organisational Change 1:44
      • 20.4 CSI Register 0:0
      • 20.5 Service Measurement 1:38
      • 20.6 CSI Monitor and Measure 1:52
      • 20.7 Types of Metrics 2:56
      • 20.8 CSI Measurement and Metrics 1:27
      • 20.9 CSF and KPI Examples 1:16
      • 20.10 CSI PDCA Deming Cycle 0:0
      • 20.11 Seven-Step Improvement Process Overview 1:55
      • 20.12 Seven-Step Improvement Process Scope 1:47
      • 20.13 Seven-Step DIKW Model 2:31
      • 20.14 CSI Model 0:0
      • 20.15 Summary 1:46
    • 21 - Quiz 1:13
      • 21.1 Quiz 0:0
      • 21.2 Thank You 1:13
    • 22 - Assessment 0:0
      • 22.1 Assessment 0:0
    • Final Words 6:16
      • Final Words 6:16
    • Tips and Tricks 31:28
      • Introduction 4:7
      • Service Management As Practice 5:8
      • Service Strategy 4:44
      • Service Design 5:7
      • Service Transition 4:48
      • Service Operation 4:52
      • Continual Service Improvement 2:53
      • Service Desk 2:1
      • Tricky Questions 2:27
      • Time Management 2:45
      • Other Roles 2:36
    • Lesson 00 - Overview of MOS Foundation 8:30
      • 0.1 Welcome 1:7
      • 0.2 Overview of MOS Foundation 1:0
      • 0.3 Table of Content 1:52
      • 0.4 Course Objective 1:30
      • 0.5 Course Overview 1:57
      • 0.6 Value of Excel for Professionals 1:41
      • 0.7 Value of Excel for Organizations 1:40
      • 0.8 Lessons Covered 1:15
      • 0.9 Exam Pattern 1:30
      • 0.10 MOS Excel 2013 Level 1 Certification 2:31
      • 0.11 Sources of Information 1:18
      • 0.12 Thank you 1:9
    • Lesson 01 - Introduction to Excel 2013 11:18
      • 1.1 Introduction to Excel 2013 1:22
      • 1.2 Objectives 1:29
      • 1.3 Excel 2013 Application User Interface 2:5
      • 1.4 Excel 2013 Application User Interface contd 1:31
      • 1.5 Excel 2013 Application Window 1:27
      • 1.6 Excel 2013 Application Window Elements 2:41
      • 1.7 Ribbon Options 1:49
      • 1.8 Business Scenario 0:0
      • 1.9 Demo Summary 1:20
      • 1.10 Quick Access Toolbar 1:30
      • 1.11 Customize Quick Access Toolbar 1:22
      • 1.12 Business Scenario 0:0
      • 1.13 Demo summary 1:23
      • 1.14 Backstage View in Excel 2013 1:26
      • 1.15 New Features in Excel 2013 2:46
      • 1.16 Quiz 0:0
      • 1.17 Summary 2:3
      • 1.18 Thank You 1:4
    • Lesson 02 - Create and Manage Workbooks and Worksheets 42:1
      • 2.1 Create and Manage Workbooks and Worksheets 1:22
      • 2.2 Objectives 1:26
      • 2.3 Excel 2013 Workbooks 2:11
      • 2.4 Create a Blank Workbook 1:31
      • 2.5 Create a Workbook from a Template 1:38
      • 2.6 Open an Existing Workbook 1:25
      • 2.7 Business Scenario 0:0
      • 2.8 Demo Summary 1:19
      • 2.9 Native and Non native Files 3:15
      • 2.10 Connect Import External Files 3:6
      • 2.11 Connect Import External Files contd 2:8
      • 2.12 Business Scenario 0:0
      • 2.13 Demo summary 1:33
      • 2.14 Worksheet Operations 2:28
      • 2.15 Change Worksheet Tab Color 1:32
      • 2.16 Hide or Unhide Worksheets 1:28
      • 2.17 Business Scenario 0:0
      • 2.18 Demo summary 1:14
      • 2.19 Search and Replace Data 1:28
      • 2.20 Go To and Name Box 1:38
      • 2.21 Business Scenario 0:0
      • 2.22 Demo summary 1:23
      • 2.23 Insert Hyperlinks 1:58
      • 2.24 Business Scenario 0:0
      • 2.25 Demo summary 1:19
      • 2.26 Modifying Workbook Themes 1:49
      • 2.27 Modify Page Setup 2:19
      • 2.28 Insert and Delete Columns and Rows 1:0
      • 2.29 Modify Row Height and Column Width 1:44
      • 2.30 Hide or Unhide Columns and Rows 1:24
      • 2.31 Business Scenario 0:0
      • 2.32 Demo summary 1:44
      • 2.33 Insert Headers and Footers 1:38
      • 2.34 Insert Headers and Footers contd 1:33
      • 2.35 Business Scenario 0:0
      • 2.36 Demo summary 1:21
      • 2.37 Data Validation 2:49
      • 2.38 Data Validation contd 2:4
      • 2.39 Business Scenario 0:0
      • 2.40 Demo summary 1:25
      • 2.41 Enable Developer Tab 1:37
      • 2.42 Macro Security Options 2:36
      • 2.43 Record Macros 2:38
      • 2.44 Business Scenario 0:0
      • 2.45 Demo summary 1:33
      • 2.46 Backward Compatibility 2:32
      • 2.47 Workbook Views 2:5
      • 2.48 Use Zoom for Workbooks 1:43
      • 2.49 Freeze Panes 2:4
      • 2.50 Split Window 1:22
      • 2.51 Business Scenario 0:0
      • 2.52 Demo summary 1:19
      • 2.53 Show Formulas 1:23
      • 2.54 Business Scenario 0:0
      • 2.55 Demo summary 1:12
      • 2.56 Add Values to Workbook Properties 1:33
      • 2.57 Business Scenario 0:0
      • 2.58 Demo summary 1:14
      • 2.59 Save Workbooks in Alternate File Formats 2:24
      • 2.60 Set Print Area and Print Workbooks 1:46
      • 2.61 Business Scenario 1:24
      • 2.62 Demo summary 1:23
      • 2.63 Save Workbooks to Remote Locations 1:50
      • 2.64 Quiz 0:0
      • 2.65 Summary 2:5
      • 2.66 Thank You 1:6
    • Lesson 03 - Create Cells and Ranges 26:54
      • 3.1 Create Cells and Ranges 1:25
      • 3.2 Objectives 1:27
      • 3.3 Cells and Ranges 2:2
      • 3.4 Create Data using FillSeries 2:16
      • 3.5 Business Scenario 0:0
      • 3.6 Demo Summary 1:16
      • 3.7 Create Data using AutoFill 1:54
      • 3.8 Business Scenario 0:0
      • 3.9 Demo Summary 1:15
      • 3.10 Customize AutoFill Options 1:44
      • 3.11 Business Scenario 0:0
      • 3.12 Demo Summary 1:19
      • 3.13 Paste Options 1:43
      • 3.14 Paste Special 3:9
      • 3.15 Format Cell Structure 2:30
      • 3.16 Business Scenario 0:0
      • 3.17 Demo Summary 1:11
      • 3.18 Merge and Center 2:17
      • 3.19 Business Scenario 0:0
      • 3.20 Demo Summary 1:11
      • 3.21 Format Cell Content 2:14
      • 3.22 Business Scenario 0:0
      • 3.23 Demo Summary 1:15
      • 3.24 Cell Styles 1:0
      • 3.25 Business Scenario 0:0
      • 3.26 Demo Summary 1:13
      • 3.27 Number Formats 2:54
      • 3.28 Format Painter 1:28
      • 3.29 Business Scenario 0:0
      • 3.30 Demo Summary 1:12
      • 3.31 Data Model with Advanced Conditional Format 2:41
      • 3.32 Data Model with Advanced Conditional Format contd 1:30
      • 3.33 Sparklines 2:11
      • 3.34 Business Scenario 0:0
      • 3.35 Demo Summary 1:12
      • 3.36 Create Named Ranges 2:8
      • 3.37 Business Scenario 0:0
      • 3.38 Demo Summary 1:14
      • 3.39 Data Group and Ungroup 2:17
      • 3.40 Subtotals 2:11
      • 3.41 Quiz 0:0
      • 3.42 Summary 2:27
      • 3.43 Thank You 1:8
    • Lesson 04 - Create Tables 14:38
      • 4.1 Create Tables 1:22
      • 4.2 Objectives 1:22
      • 4.3 Tables in Excel 2013 1:58
      • 4.4 Create and Format a Table 1:34
      • 4.5 Business Scenario 0:0
      • 4.6 Demo Summary 1:19
      • 4.7 Define Table Names 1:32
      • 4.8 Business Scenario 0:0
      • 4.9 Demo Summary 1:17
      • 4.10 Insert Table Rows and Columns 1:46
      • 4.11 Business Scenario 0:0
      • 4.12 Demo Summary 1:17
      • 4.13 Delete Table Rows and Columns 1:48
      • 4.14 Business Scenario 0:0
      • 4.15 Demo Summary 1:22
      • 4.16 Move Table Rows and Columns 1:19
      • 4.17 Business Scenario 0:0
      • 4.18 Demo Summary 1:29
      • 4.19 Convert to Range 1:22
      • 4.20 Business Scenario 0:0
      • 4.21 Demo Summary 1:21
      • 4.22 Remove Duplicates 1:15
      • 4.23 Business Scenario 0:0
      • 4.24 Demo Summary 1:19
      • 4.25 Design Table Styles 1:37
      • 4.26 Business Scenario 0:0
      • 4.27 Demo Summary 1:16
      • 4.28 Table Style Options 2:4
      • 4.29 Filter Tables 1:41
      • 4.30 Business Scenario 0:0
      • 4.31 Demo Summary 1:23
      • 4.32 Sort Table Data 2:20
      • 4.33 Business Scenario 0:0
      • 4.34 Demo Summary 1:22
      • 4.35 Quiz 0:0
      • 4.36 Summary 2:8
      • 4.37 Thank You 1:5
    • Lesson 05 - Apply Formulas and Functions 29:29
      • 5.1 Apply Formulas and Functions 1:22
      • 5.2 Objectives 1:27
      • 5.3 Formulas and Functions 2:4
      • 5.4 Cell References and Ranges in Formulas 2:53
      • 5.5 Cell References and Ranges in Formulas contd 1:30
      • 5.6 Business Scenario 0:0
      • 5.7 Demo Summary 1:27
      • 5.8 Formula Calculations Order 2:47
      • 5.9 SUM Function 2:4
      • 5.10 Business Scenario 0:0
      • 5.11 Demo Summary 1:17
      • 5.12 COUNT Function 1:51
      • 5.13 COUNTA Function 1:46
      • 5.14 Business Scenario 0:0
      • 5.15 Demo Summary 1:17
      • 5.16 AVERAGE Function 1:44
      • 5.17 MIN Function 1:42
      • 5.18 MAX Function 1:39
      • 5.19 Business Scenario 0:0
      • 5.20 Demo Summary 1:21
      • 5.21 Conditional Logic in Functions 1:51
      • 5.22 SUMIF Function 2:5
      • 5.23 SUMIFS Function 2:35
      • 5.24 Business Scenario 0:0
      • 5.25 Demo Summary 1:22
      • 5.26 COUNTIF Function 1:54
      • 5.27 COUNTIFS Function 2:20
      • 5.28 Business Scenario 0:0
      • 5.29 Demo Summary 1:21
      • 5.30 AVERAGEIF Function 2:6
      • 5.31 AVERAGEIFS Function 2:37
      • 5.32 Business Scenario 0:0
      • 5.33 Demo Summary 1:21
      • 5.34 LOWER PROPER UPPER and CONCATENATE Functions 2:31
      • 5.35 TRIM Function 1:25
      • 5.36 Business Scenario 0:0
      • 5.37 Demo Summary 1:21
      • 5.38 LEFT Function 2:2
      • 5.39 RIGHT Function 2:1
      • 5.40 mid Function 1:53
      • 5.41 Business Scenario 0:0
      • 5.42 Demo Summary 1:23
      • 5.43 Quiz 0:0
      • 5.44 Summary 2:5
      • 5.45 Thank You 1:5
    • Lesson 06 - Create Charts and Objects 14:58
      • 6.1 Create Charts and Objects 1:22
      • 6.2 Objectives 1:22
      • 6.3 Introduction to Charts 3:14
      • 6.4 Create Charts 1:35
      • 6.5 Create Charts contd 1:28
      • 6.6 Create Charts contd 1:33
      • 6.7 Business Scenario 0:0
      • 6.8 Demo Summary 1:19
      • 6.9 Format Charts 1:51
      • 6.10 Format Charts contd 1:39
      • 6.11 Business Scenario 0:0
      • 6.12 Demo Summary 1:16
      • 6.13 Move and Resize Charts 1:32
      • 6.14 Business Scenario 0:0
      • 6.15 Demo Summary 1:16
      • 6.16 Recommended Charts 1:40
      • 6.17 Business Scenario 0:0
      • 6.18 Demo Summary 1:17
      • 6.19 Recommended Charts 1:38
      • 6.20 Insert Picture Objects 1:34
      • 6.21 Business Scenario 0:0
      • 6.22 Demo Summary 1:16
      • 6.23 Insert Other File Formats as Objects 1:52
      • 6.24 Business Scenario 0:0
      • 6.25 Demo Summary 1:18
      • 6.26 Add Textboxes 1:26
      • 6.27 Business Scenario 0:0
      • 6.28 Demo Summary 1:16
      • 6.29 Add SmartArt 1:26
      • 6.30 Business Scenario 0:0
      • 6.31 Demo Summary 1:25
      • 6.32 Quiz 0:0
      • 6.33 Summary 2:17
      • 6.34 Thank You 1:6
    • Lesson 00 - Overview Of MOS Intermediate Course 8:18
      • 0.1 Welcome 1:8
      • 0.2 Overview Of MOS Intermediate Course 1:44
      • 0.3 Table Of Content 1:53
      • 0.4 Course Objectives 1:27
      • 0.5 Course Overview 1:55
      • 0.6 Value Of Excel For Professionals 1:38
      • 0.7 Value Of Excel For Organizations 1:50
      • 0.8 Lessons Covered 1:15
      • 0.9 Exam Pattern 1:29
      • 0.10 Microsoft Excel 2013 Mos Intermediate Certification 2:29
      • 0.11 Sources Of Information 1:19
      • 0.12 Thank You 1:11
    • Lesson 01 - Manage And Share Workbooks In Ms Excel 2013 12:16
      • 1.1 Manage And Share Workbooks In Ms Excel 2013 1:22
      • 1.2 Objectives 1:21
      • 1.3 Share Workbooks 1:59
      • 1.4 Shareworkbooks (Contd.) 1:42
      • 1.5 Business Scenario 0:0
      • 1.6 Demo Summary 1:11
      • 1.7 Track Changes 3:6
      • 1.8 Highlight Changes And Comments 2:13
      • 1.9 Business Scenario 0:0
      • 1.10 Demo Summary 1:23
      • 1.11 Accept And Reject Changes 2:1
      • 1.12 Business Scenario 0:0
      • 1.13 Demo Summary 1:16
      • 1.14 Formula Errors 2:21
      • 1.15 Error Tracing 1:55
      • 1.16 Business Scenario 0:0
      • 1.17 Demo Summary 1:16
      • 1.18 Quiz 0:0
      • 1.19 Summary 1:59
      • 1.20 Thank You 1:11
    • Lesson 02 - Apply Custom Formats and Layouts 20:45
      • 2.1 Apply Custom formats and layouts 1:28
      • 2.2 Objectives 1:28
      • 2.3 Create Custom Conditional formats 1:56
      • 2.4 Conditional Formatting Rule Types 2:32
      • 2.5 Business Scenario 0:0
      • 2.6 Demo Summary 1:14
      • 2.7 Formatting cells Using Formulas 1:35
      • 2.8 Formatting Celis Using Formulas (contd.) 1:31
      • 2.9 Business Scenario 0:0
      • 2.10 Demo Summary 1:20
      • 2.11 Manage Conditional Format Rules 2:13
      • 2.12 Manage conditional format Rules (contd.) 1:48
      • 2.13 Business Scenario 0:0
      • 2.14 Demo Summary 1:21
      • 2.15 Create Advance Filters by Search 1:39
      • 2.16 Business Scenario 0:0
      • 2.17 Demo Summary 1:19
      • 2.18 Create Advance Filters Using Values 1:18
      • 2.19 Business Scenario 0:0
      • 2.20 Demo Summary 1:24
      • 2.21 Create Advance Filters by Colors 1:23
      • 2.22 Business Scenario 0:0
      • 2.23 Demo Summary 1:17
      • 2.24 Modify Worksheets with Accessibility Tools 2:8
      • 2.25 Modify Worksheets with Accessibility Tools (Contd.) 2:9
      • 2.26 Business Scenario 0:0
      • 2.27 Demo Summary 1:9
      • 2.28 Display Data in Multiple international Formats 1:0
      • 2.29 Business Scenario 0:0
      • 2.30 Demo Summary 1:19
      • 2.31 Proofing in other languages 1:50
      • 2.32 Proofing in Other languages (Contd.) 1:38
      • 2.33 Business Scenario 0:0
      • 2.34 Demo Summary 1:19
      • 2.35 Use international symbols 1:50
      • 2.36 Use international Symbols (contd.) 1:28
      • 2.37 Business Scenario 0:0
      • 2.38 Demo Summary 1:17
      • 2.39 Manage body and heading fonts 1:48
      • 2.40 Manage body and Heading fonts (contd.) 1:24
      • 2.41 Business Scenario 0:0
      • 2.42 Demo Summary 1:20
      • 2.43 Quiz 0:0
      • 2.44 Summary 2:9
      • 2.45 Thank You 1:11
    • Lesson 03 - Create Advanced Formulas in Excel 2013 27:13
      • 3.1 Create Advanced Formulas in Excel 2013 1:22
      • 3.2 Objectives 1:20
      • 3.3 LOOKUP Functions 1:48
      • 3.4 VLOOKUP Function 1:56
      • 3.5 Syntax Arguments in VLOOKUP Function 3:28
      • 3.6 Business Scenario 0:0
      • 3.7 Demo Summary 1:10
      • 3.8 HLOOKUP Function 1:46
      • 3.9 Syntax Arguments in HLOOKUP Function 3:11
      • 3.10 Business Scenario 0:0
      • 3.11 Demo Summary 1:10
      • 3.12 LOOKUP Function 2:3
      • 3.13 Syntax Arguments in LOOKUP Function 3:6
      • 3.14 Business Scenario 0:0
      • 3.15 Demo Summary 1:11
      • 3.16 TRANSPOSE Function 1:58
      • 3.17 Business Scenario 0:0
      • 3.18 Demo Summary 1:10
      • 3.19 TODAY and NOW Functions 1:41
      • 3.20 Business Scenario 0:0
      • 3.21 Demo Summary 1:11
      • 3.22 DAY MONTH and YEAR Functions 1:0
      • 3.23 Business Scenario 0:0
      • 3.24 Demo Summary 1:12
      • 3.25 HOUR MINUTE and SECOND Functions 2:18
      • 3.26 Business Scenario 0:0
      • 3.27 Demo Summary 1:10
      • 3.28 DATEVALUE and TIMEVALUE Functions 1:50
      • 3.29 Business Scenario 0:0
      • 3.30 Demo Summary 1:13
      • 3.31 CONCATENATE Function 1:56
      • 3.32 WEEKDAY and WEEKNUM Functions 1:46
      • 3.33 Syntax Arguments in WEEKDAY and WEEKNUM Function 2:9
      • 3.34 Business Scenario 0:0
      • 3.35 Demo Summary 1:14
      • 3.36 WORKDAY and WORKDAY INTL Functions 3:11
      • 3.37 Business Scenario 0:0
      • 3.38 Demo Summary 1:16
      • 3.39 NETWORKDAYS and NETWORKDAYS INTL Functions 2:51
      • 3.40 Business Scenario 0:0
      • 3.41 Demo Summary 1:27
      • 3.42 Quiz 0:0
      • 3.43 Summary 2:3
      • 3.44 Thank you 1:6
    • Lesson 04 - Create Advanced Charts in Excel 2013 15:37
      • 4.1 Create Advanced Charts in Excel 2013 1:26
      • 4.2 Objectives 1:23
      • 4.3 Trendlines 2:24
      • 4.4 Linear Trendline 1:39
      • 4.5 Logarithmic Trendline 1:54
      • 4.6 Polynomial Trendline 2:7
      • 4.7 Power Trendline 1:50
      • 4.8 Exponential Trendline 1:45
      • 4.9 Moving Average Trendline 2:2
      • 4.10 Business Scenario 0:0
      • 4.11 Demo Summary 1:21
      • 4.12 Chart Elements 2:22
      • 4.13 Filters in Charts 1:26
      • 4.14 Dual Axis Charts 2:11
      • 4.15 Business Scenario 0:0
      • 4.16 Demo Summary 1:27
      • 4.17 Create Custom Chart Templates 2:16
      • 4.18 Business Scenario 0:0
      • 4.19 Demo Summary 1:51
      • 4.20 Quiz 0:0
      • 4.21 Summary 2:7
      • 4.22 Thank You 1:6
    • Lesson 05 - Create and Manage PivotTables 24:15
      • 5.1 Create and Manage PivotTables 1:21
      • 5.2 Objectives 1:22
      • 5.3 PivotTables 1:0
      • 5.4 Create PivotTables 1:55
      • 5.5 Create PivotTables contd 2:36
      • 5.6 Create PivotTables contd 3:5
      • 5.7 Create PivotTables contd 1:28
      • 5.8 Business Scenario 0:0
      • 5.9 Demo Summary 1:13
      • 5.10 Recommended PivotTables Button 1:38
      • 5.11 Business Scenario 0:0
      • 5.12 Demo Summary 1:12
      • 5.13 Format Pivot tables 0:0
      • 5.14 Business Scenario 0:0
      • 5.15 Demo Summary 1:14
      • 5.16 Modify Field Headers 1:52
      • 5.17 Business Scenario 0:0
      • 5.18 Demo Summary 1:14
      • 5.19 Change the View of Data 1:45
      • 5.20 Group Records 1:36
      • 5.21 Business Scenario 0:0
      • 5.22 Demo Summary 1:12
      • 5.23 Calculated Field and Calculated Item 1:45
      • 5.24 Calculated Field and Calculated Item contd 1:43
      • 5.25 Business Scenario 0:0
      • 5.26 Demo Summary 1:19
      • 5.27 Slicers 2:6
      • 5.28 Slicers contd 1:30
      • 5.29 Business Scenario 0:0
      • 5.30 Demo Summary 1:12
      • 5.31 View Chart Animations 1:36
      • 5.32 Business Scenario 0:0
      • 5.33 Demo Summary 1:15
      • 5.34 Install PowerPivot Add in 1:25
      • 5.35 Business Scenario 0:0
      • 5.36 Demo Summary 1:15
      • 5.37 PowerPivot 1:45
      • 5.38 PowerPivot contd 1:33
      • 5.39 Business Scenario 0:0
      • 5.40 Demo Summary 1:9
      • 5.41 PowerPivot Relationships 1:53
      • 5.42 Create Relationship between Tables 1:17
      • 5.43 Create Relationship between Tables contd 2:10
      • 5.44 Business Scenario 0:0
      • 5.45 Demo Summary 1:15
      • 5.46 Edit and Delete Relationship 1:15
      • 5.47 Business Scenario 0:0
      • 5.48 Demo Summary 1:16
      • 5.49 Create PowerPivot Hierarchy 1:34
      • 5.50 Business Scenario 0:0
      • 5.51 Demo Summary 1:13
      • 5.52 Modify PowerPivot Hierarchy 1:54
      • 5.53 Business Scenario 0:0
      • 5.54 Demo Summary 1:11
      • 5.55 Quiz 0:0
      • 5.56 Summary 1:57
      • 5.57 Thank You 1:4
  • What is this course about?

    The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT service management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management.

    Simplilearn’s training in ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management sector.

    The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices in IT Service Management and also in using IT as a tool for a business change and growth.The ITIL® Foundation certification course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.

    Special Offer
    Now get 11 hrs of Microsoft® Excel 2013 Foundation & Intermediate online self learning FREE!

  • Why is the certification most sought-after?

    Anyone looking for higher level certifications in IT Service Management will have to pass the ITIL® Foundation certification first. Since the training is not based on a specific technology, it is applicable in any IT organization. So an ITIL® Foundation certified professional will find suitable job opportunities in any IT organization.

    The ITIL® Foundation training offered by Simplilearn will help professionals understand and implement various best practices in IT Service Management and Quality Management standards for the growth of a business. These best practices and standards help organizations in providing effective IT services, reducing costs, improving customer satisfaction, increasing productivity, and more.

    According to the salary survey conducted by Global Knowledge and Penton, ITIL® Foundation certification is listed among the 15 top-paying certifications in 2014.

  • What learning benefits do you get from Simplilearn’s training?

    At the end of Simplilearn’s ITIL® Foundation training, participants will be able to:

    • Explain the best practices of IT Service Management
    • Describe the Service Lifecycle
    • Identify key principles and models of ITIL® 2011
    • Define generic concepts in ITIL® 2011
    • Explain the purpose, objective and scope of service strategy, service design, service transition, service operations and Continual Service Improvement
    • Discuss the processes, roles and functions in ITIL® 2011

  • What are the career benefits in-store for you?

    Knowledge of ITIL® Foundation enables you to understand the basic IT Service Management principles and practices. As an ITIL® Foundation certified professional, you will be able to contribute to the overall service improvement program of an organization. You will find career opportunities in IT service design and IT infrastructure management.

    • According to Indeed.com, the average salary of an ITIL® certified professional is $95,000.
    • Companies like Dell, NIIT, Fujitsu, TCS, Wipro, Tech Mahindra, CSC, Accenture, Genpact, Citibank, HCL, IBM, Deutsche Bank, Reliance, Ericsson, Fidelity Investment Services, GE Capital, Goldman Sachs, HSBC, JP Morgan, KPMG, and Mercedes-Benz prefer IT Service Delivery and Support staff with ITIL® certification.

  • Who should do this course?

    Operations managers, service delivery professionals, quality analysts, and production support engineers will find the course ideal. However, the ITIL® Foundation certification course can be taken up by anyone working in the IT service industry, like IT professionals who want to move ahead in the IT Service Management sector.

  • What is the benefit of learning MS Excel Foundation & Intermediate 2013 along with ITIL Foundation?

    Microsoft® Excel 2013 Foundation certification enables the professionals’ to gain proficiency in handling basic formulas and tools, Intermediate certification enables the professionals’ to gain proficiency in handling advanced formulas and tools.It is ideal for those who are looking to improve their job prospects by adopting Excel 2013 advanced skills and knowledge

    Learning Benefits Of MS Excel

    • Learn conditional formatting
    • Build great charts
    • Help identify trends
    Key Highlights
    • 11hrs of online course with 40 PDUs
    • 49 demo's with example on application
      Simplilearn Other Training Providers
           
      Complimentry with ITIL Foundation
           
    MS Excel 2013 Foundation 20 PDUs Free No No
    MS Excel 2013 Intermediate Certification 20 PDUs Free No No
     
    Classroom Training  2 days/40 hrs 1 day/9 hrs 2 days/16 hrs
    Training Framework UAPA No No
    E-Learning Content access 24 hrs of HD video NA NA
    Case Studies 5 industry specific cases NA NA
    Quizzes 50 Chapter end quizzes NA NA
    Simulation Exams 4 Exams NA 2
    PDU offered 45 PDU NA 20
    ITIL Exam Application Assistance Yes Yes Yes

  • Why Simplilearn?

    Simplilearn is the World’s Largest Certification Training Provider, with over 200,000 professionals trained globally and adds value to the time & money invested. We stand out as we are :

    • Trusted by the Fortune 500 companies as their learning provider for career growth and training
    • 2000+ certified and experienced trainers conduct trainings for various courses across the globe
    • All our Courses are designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate in first attempt
    • Accredited, Approved and Recognized as a training organization, partner, education provider and examination center by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and others

Exam & Certification

  • How do I become Certified in ITIL Foundation ?

    You can get certified in ITIL® Foundation from AXELOS in the following way:

    • Appearing for the ITIL® Foundation exam and scoring 65% i.e. (26 out of 40) in 60 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes for the exam.
    • After passing the ITIL® Foundation exam, you will earn two ITIL® credits.

  • What are the projects covered to get certified and their benefits?

    To enhance understanding of the concepts, the course provides 5 downloadable case studies titled Benefits of Portfolio Service Management (for the IT services industry); SLA, OLA and UC Integration(for the telecommunications industry); Customer Satisfaction via Change Management (for the IT service industry); The Power of Event, Incident and Problem Management working together (for the IT industry) and The Impact of Continual Service Improvement (for the Internet industry) respectively.

  • What are the prerequisites for the certification?

    There is no defined eligibility criterion for ITIL foundation exam. Professionals who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization can opt for ITIL foundation certification.

FAQs

  • How do I enroll for the online training?

    You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes, we do provide money back guarantee for some of our training programs. Contact support@simplilearn.com for more information.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Contact support@simplilearn.com for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please send an email to support@simplilearn.com. You can also chat with us to get an instant solution.

  • Do you provide any course completion certificate?

    Yes, we offer course completion certificate after your successful completion of the training program.

  • What other types of ITIL® Certifications are available on Simplilearn?

    The other ITIL® certifications available on Simplilearn are: ITIL® Intermediate Training, and ITIL® Expert Training.

  • What are the learning elements included in this course?

    Simplilearn’s ITIL® Foundation course includes:

    • 1 introductory lesson and 6 units;
    • each unit comprises 2-3 lessons.
    • 7 end-chapter quizzes
    • 7 real-world examples from the IT service industry
    • 11 Tips and tricks videos to crack the ITIL® Foundation exam
    • 4 ITIL® Foundation simulation exams

Reviews

SimpliLearn's online course on ITIL Foundation Level is very good and thorough. Now on to my new IT in ITIL.

Course was good; Bob was excellent with very strong facilitator’s skills engaging with practical examples. Covered the content.

Lots of good info to prepare us fully for exam. Instructor covered a lot of ground in full 2 days.

It was very fast paced but very well presented.

Although fast paced, the training was really good. Very well prepared instructor.

Good Instructor. Some examples provided. Relevant to Work & Good value.

Very good teacher, use of visual aids, charts and stories helped retain and understand info.

Great training, fast paced. Very useful.

Very informative and useful training on ITIL Foundation.

Well structured training delivered in an interesting manner.

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Montreal also referred as the City of Mary is the largest city in the Canadian province of Quebec. The city was recently given the title of ‘Canada’s cultural capital’ by Moncole. Beholding 289 cities across multiple sectors of urban economy, Montreal also serves as the hub city. Montreal popular for its architectural glory, also beholds the second-largest economy in Canada. Montreal is a popular center of commerce, finance, industry, technology and culture in Canada. Flourishing industries in Montreal such as aerospace, electronic goods, software engineering, telecommunications, textile and many more offer ample scope for professionals to grow in the professional scenario. PMP, CSM, ITIL and Six Sigma are few of the most demanded credentials in Montreal, QC

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