Country

Watch Introduction Video

Classroom Training in Montreal Change city

Select a convenient batch & Register

Online Classroom

Online classroom

An Instructor led Online Classroom is a live Online classroom where you can interact with your trainer and peers. It is as simple as attending a web meeting.

Watch a Sample Session

Jul 06 - Jul 10
Batch Schedule Dates

Jul

  • Mon
    06
  • Tue
    07
  • Wed
    08
  • Thu
    09
  • Fri
    10
 
Time
09:30 - 12:45
 
Location
Online Classroom
 
Price
$ 999
 
Jul 10 - Jul 18
Batch Schedule Dates

Jul

  • Fri
    10
  • Sat
    11
  • Fri
    17
  • Sat
    18
 
Time
22:30 - 02:30
 
Location
Online Classroom
 
Price
$ 999
 
Jul 25 - Aug 02
{Weekend Batch}
Batch Schedule Dates

Jul

  • Sat
    25
  • Sun
    26

Aug

  • Sat
    01
  • Sun
    02
 
Time
09:00 - 13:00
 
Location
Online Classroom
 
Price
$ 999
 
Jul 25 - Aug 02
{Weekend Batch}
Batch Schedule Dates

Jul

  • Sat
    25
  • Sun
    26

Aug

  • Sat
    01
  • Sun
    02
 
Time
04:00 - 08:00
 
Location
Online Classroom
 
Price
$ 999
 
Aug 03 - Aug 07
Batch Schedule Dates

Aug

  • Mon
    03
  • Tue
    04
  • Wed
    05
  • Thu
    06
  • Fri
    07
 
Time
09:30 - 12:45
 
Location
Online Classroom
 
Price
$ 999
 
Aug 07 - Aug 15
Batch Schedule Dates

Aug

  • Fri
    07
  • Sat
    08
  • Fri
    14
  • Sat
    15
 
Time
22:30 - 02:30
 
Location
Online Classroom
 
Price
$ 999
 
Aug 15 - Aug 23
{Weekend Batch}
Batch Schedule Dates

Aug

  • Sat
    15
  • Sun
    16
  • Sat
    22
  • Sun
    23
 
Time
09:00 - 13:00
 
Location
Online Classroom
 
Price
$ 999
 
Aug 22 - Aug 30
{Weekend Batch}
Batch Schedule Dates

Aug

  • Sat
    22
  • Sun
    23
  • Sat
    29
  • Sun
    30
 
Time
04:00 - 08:00
 
Location
Online Classroom
 
Price
$ 999
 
Sep 04 - Sep 12
Batch Schedule Dates

Sep

  • Fri
    04
  • Sat
    05
  • Fri
    11
  • Sat
    12
 
Time
22:30 - 02:30
 
Location
Online Classroom
 
Price
$ 999
 
Sep 12 - Sep 20
{Weekend Batch}
Batch Schedule Dates

Sep

  • Sat
    12
  • Sun
    13
  • Sat
    19
  • Sun
    20
 
Time
09:00 - 13:00
 
Location
Online Classroom
 
Price
$ 999
 
Sep 19 - Sep 27
{Weekend Batch}
Batch Schedule Dates

Sep

  • Sat
    19
  • Sun
    20
  • Sat
    26
  • Sun
    27
 
Time
04:00 - 08:00
 
Location
Online Classroom
 
Price
$ 999
 
Sep 21 - Sep 25
Batch Schedule Dates

Sep

  • Mon
    21
  • Tue
    22
  • Wed
    23
  • Thu
    24
  • Fri
    25
 
Time
09:30 - 12:45
 
Location
Online Classroom
 
Price
$ 999
 

View more batches View less batches

View more batches View less batches

View more batches View less batches

Can't find convenient schedule? Let us know

 
Online Classroom Season Pass

- Be sure shot ITIL® Certified

- Access 12+ ITIL Foundation Online classroomss over 90 Days

10,999

999

Online self learning

3 DAYS MONEY BACK GUARANTEE

How this works:

For refund, write to support@simplilearn.com within 3 days of purchase

The mode of reimbursement will be same as the mode of payment used during enrollment fees. For example: If a participant has paid through credit cards, we will reimburse through credit card

Note: Money back guarantee is void if the participant has accessed more than 50% of the course content.


Start Anytime! Anywhere in the world
Access days:
30 Days 180 Days
$349

$419

 

Key Features

  • 24 hrs of High Quality e-Learning Content
  • 4 ITIL Foundation Simulation Exam
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 30 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable e-books
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL Expert trainer
  • ITIL® Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
  • 24 hrs of High Quality e-Learning Content
  • 4 ITIL Foundation Simulation Exam
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 30 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable e-books
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL Expert trainer
  • ITIL® Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
  • 2 Days Classroom or 16 hours of Instructor led Training
  • 24 hrs of High Quality e-Learning Content
  • Free 90 Days e-Learning access
  • 4 ITIL Foundation Simulation Exams
  • 160 Online Sample Questions
  • ITIL Foundation Exam Preparation Guide
  • 50 Chapter End Quizzes
  • Real life Industry examples
  • 45 PDUs offered
  • 5 Downloadable case studies(Pdf)
  • 5 Downloadable Process Charts(Pdf)
  • 8 Downloadable e-Books
  • Quick Guide Glossary
  • 11 videos of Trainer assisted tips & tricks
  • Video guidance from ITIL Expert Trainer
  • Reinforcement Video
  • Project Life Cycle Graphics
  • ITIL Expert trainer
  • ITIL Foundation exam fee included
  • High Pass Rate
  • APMG,CSME,TUV,SUD approved Courseware
  • Course Completion Certificate
Specials Offer(s) Available

Flat 30% Off on All Online courses + details Flat 30% Off on All Online courses
Use Coupon: OSL30 valid till 10th Jul
Use Coupon:OSL30

About Course

Course Preview

    • Getting started with ITIL® Foundation 9:6
      • Getting started with ITIL® Foundation 9:6
    • 01 - Introduction to service management 22:13
      • 1.1 Introduction to Service Management Lifecycle 1:29
      • 1.2 Principles of IT Service Management 1:14
      • 1.3 Objectives 1:25
      • 1.4 IT Service Management Best Practices 2:11
      • 1.5 Public and Proprietary Practices 2:12
      • 1.6 Knowledge Check 0:0
      • 1.7 Service Introduction 2:22
      • 1.8 Service Management 3:57
      • 1.9 Service Management Practice 2:24
      • 1.10 Challenges in Service Management 1:54
      • 1.11 Benefits of IT Service Management 1:29
      • 1.12 Stakeholders in Service Management 0:0
      • 1.13 Internal and External Customers 1:58
      • 1.14 Internal and External Services 2:20
      • 1.15 Process 2:46
      • 1.16 Process Characteristics 1:33
      • 1.17 Functions Related to Service Management 3:15
      • 1.18 How Processes and Functions Operate 1:44
      • 1.19 Roles in Service Management 0:0
      • 1.20 RACI Model 2:6
      • 1.21 RACI Model (contd.) 1:28
      • 1.22 Types of Service Providers 0:0
      • 1.23 Supplier and Contracts 1:46
      • 1.24 Knowledge Check 0:0
      • 1.25 Summary 1:40
    • 02 - Service management lifecycle 4:43
      • 2.1 The Service Lifecycle 1:13
      • 2.2 Objectives 1:21
      • 2.3 Components of Service Management Lifecycle 0:0
      • 2.4 Interactions in the Service Lifecycle 2:9
      • 2.5 Relationship between Governance and ITSM 2:13
      • 2.6 Summary 1:47
    • 03 - Quiz 1:15
      • 3.1 Quiz 0:0
      • 3.2 Thank You 1:15
    • 04 - Introduction to Service Strategy 5:50
      • 4.1 Service Strategy 1:29
      • 4.2 Introduction to Service Strategy 1:21
      • 4.3 Objectives 1:23
      • 4.4 Service Strategy Overview 0:0
      • 4.5 Service Strategy Processes 1:45
      • 4.6 Types of Services 3:1
      • 4.7 Service Strategy Customers and Users 1:20
      • 4.8 Knowledge Check 0:0
      • 4.9 Summary 1:31
    • 05 - Service Strategy Concepts 17:7
      • 5.1 Service Strategy Concepts 1:18
      • 5.2 Objectives 1:17
      • 5.3 Service Utility and Warranty 2:38
      • 5.4 Service Utility and Warranty (contd.) 2:28
      • 5.5 Service Assets 2:3
      • 5.6 Knowledge Check 0:0
      • 5.7 Value Creation 1:35
      • 5.8 Value Creation (contd.) 1:19
      • 5.9 Factors that Influence Customer Perception of Value 1:19
      • 5.10 Customer Perception of Value 1:40
      • 5.11 Business Outcomes 2:22
      • 5.12 Business Outcomes (contd.) 2:33
      • 5.13 Service Packages 0:0
      • 5.14 Service Packages (contd.) 1:41
      • 5.15 Business Case and Its Uses 1:52
      • 5.16 Business Case Structure 1:29
      • 5.17 Risk 2:11
      • 5.18 Service Management Technology and Automation 1:44
      • 5.19 Automation Benefits 1:46
      • 5.20 Service Management Tools 2:15
      • 5.21 Summary 1:37
    • 06 - Service Strategy Processes 13:15
      • 6.1 Service Strategy Processes 1:21
      • 6.2 Objectives 1:28
      • 6.3 Demand Management Overview 0:0
      • 6.4 Managing Demand for Services 2:22
      • 6.5 PBA and UP 1:35
      • 6.6 PBA and UP (contd.) 2:36
      • 6.7 Service Portfolio Management Introduction 1:52
      • 6.8 Service Portfolio Management Overview 0:0
      • 6.9 Service Portfolio Components 3:14
      • 6.10 Service Portfolio Management Process 2:55
      • 6.11 Financial Management Overview 0:0
      • 6.12 Financial Management Activities 0:0
      • 6.13 Financial Management Benefits 1:45
      • 6.14 Knowledge Check 0:0
      • 6.15 Business Relationship Management Overview 0:0
      • 6.16 BRM External and Internal Service Providers 1:52
      • 6.17 Business Relationship Manager Responsibilities 1:35
      • 6.18 Summary 1:40
    • 07 - Quiz 1:16
      • 7.1 Quiz 0:0
      • 7.2 Thank You 1:16
    • 08 - Introduction to service design 4:11
      • 8.1 Service Design 1:30
      • 8.2 Introduction to Service Design 1:13
      • 8.3 Objectives 1:20
      • 8.4 Service Design Overview 0:0
      • 8.5 Roles in Service Design 1:51
      • 8.6 Roles in Service Design (contd.) 1:31
      • 8.7 Summary 1:46
    • 09 - Key concepts in service design 5:18
      • 9.1 Key Concepts in Service Design 1:17
      • 9.2 Objectives 1:20
      • 9.3 4 P’s of Service Design 0:0
      • 9.4 Major Aspects of Service Design 3:3
      • 9.5 Service Design Package 1:57
      • 9.6 Summary 1:41
    • 10 - Service design processes 36:56
      • 10.1 Service Design Processes 1:12
      • 10.2 Objectives 1:19
      • 10.3 Service Catalogue Management Overview 0:0
      • 10.4 Service Catalogue Management Two View Structure 0:0
      • 10.5 Service Catalogue Management Three View Structure 2:1
      • 10.6 Service Catalogue Management Three View Structure (contd.) 1:35
      • 10.7 Role of Service Catalogue Manager 0:0
      • 10.8 Service Level Management Overview 0:0
      • 10.9 Service Level Management Process Activities 2:29
      • 10.10 Service Level Management Key Terms 1:38
      • 10.11 Relationship between Service Catalogues and Agreements 2:58
      • 10.12 Service Level Management Designing SLA Structures 1:31
      • 10.13 Service Level Management Designing SLA Structures (contd.) 4:39
      • 10.14 Content Of An SLA 2:2
      • 10.15 Service Level Management Service Review 1:34
      • 10.16 Service Improvement Program 1:38
      • 10.17 Interfaces To Service Level Management 1:40
      • 10.18 Service Level Management Vs. Business Relationship Management 2:9
      • 10.19 Supplier Management Overview 0:0
      • 10.20 Supplier And Contract Management Information System 2:50
      • 10.21 Supplier Management And Service Level Management 1:0
      • 10.22 Supplier Categorisation 2:54
      • 10.23 Role Of Supplier Manager 1:56
      • 10.24 Capacity Management Overview 0:0
      • 10.25 Capacity Management Process Activities 3:53
      • 10.26 Sub Processes in Capacity Management 0:0
      • 10.27 Capacity Management Capacity Plan 1:38
      • 10.28 Availability Management Overview 0:0
      • 10.29 Availability Management Key Terms 2:36
      • 10.30 Availability Management Expanded Incident Lifecycle 2:47
      • 10.31 Concepts Related To Expanded Incident Lifecycle 2:37
      • 10.32 IT Service Continuity Management Overview 0:0
      • 10.33 IT Service Continuity Management Key Terms 1:39
      • 10.34 IT Service Continuity Management lifecycle Activities 2:48
      • 10.35 Information Security Management Overview 0:0
      • 10.36 Information Security Framework 1:40
      • 10.37 IT Security Policy 2:22
      • 10.38 Information Security Management System 2:48
      • 10.39 Design Coordination Overview 0:0
      • 10.40 Design Coordination And Governance 1:25
      • 10.41 Summary 1:38
    • 11 - Quiz 1:16
      • 11.1 Quiz 0:0
      • 11.2 Thank You 1:16
    • 12 - Introduction to Service Transition 5:16
      • 12.1 Introduction to Service Transition 1:31
      • 12.2 Service Transition 1:10
      • 12.3 Objectives 1:26
      • 12.4 Service Transition Overview 0:0
      • 12.5 Configuration Item 1:48
      • 12.6 Configuration Management System 2:44
      • 12.7 Summary 1:37
    • 13 - Service Transition Processes 29:27
      • 13.1 Service Transition Processes 1:13
      • 13.2 Objectives 1:38
      • 13.3 Introduction to Service Transition Processes 1:0
      • 13.4 Transition Planning and Support 0:0
      • 13.5 Introduction to Change Management 2:22
      • 13.6 Change Management Overview 0:0
      • 13.7 Change Model 1:57
      • 13.8 Types of Change 1:0
      • 13.9 Key Terminologies 2:13
      • 13.10 Change Proposal 1:48
      • 13.11 Change Management Process Change Flow 0:0
      • 13.12 Change Advisory Board 1:58
      • 13.13 Change Manager Responsibilities 1:48
      • 13.14 7 R’s of Change Management 1:58
      • 13.15 Change Metrics 2:33
      • 13.16 Key Challenges in Change Management 2:16
      • 13.17 Service Asset and Configuration Management 0:0
      • 13.18 Knowledge Check 0:0
      • 13.19 Configuration Baseline and Database 0:0
      • 13.20 Definitive Media Library 1:43
      • 13.21 CMDB and DML 1:57
      • 13.22 Secure Library and Secure Stores 1:39
      • 13.23 SACM Logical Model 2:17
      • 13.24 Relationship between CMDB, CMS and SKMS 2:39
      • 13.25 Knowledge Check 0:0
      • 13.26 Introduction to Release and Deployment Management 3:1
      • 13.27 Release and Deployment Management Overview 0:0
      • 13.28 Release Policy 2:43
      • 13.29 Types of Releases 1:54
      • 13.30 Release and Deployment Approaches 3:27
      • 13.31 RDM Phases 0:0
      • 13.32 Introduction to Knowledge Management 1:51
      • 13.33 Knowledge Management Overview 0:0
      • 13.34 Data Information Knowledge Wisdom 2:44
      • 13.35 Summary 1:48
    • 14 - Quiz 1:15
      • 14.1 Quiz 0:0
      • 14.2 Thank You 1:15
    • 15 - Introduction to Service Operations 10:13
      • 15.1 Service Operations 1:31
      • 15.2 Introduction to Service Operations 1:10
      • 15.3 Objectives 1:23
      • 15.4 Service Operations Overview 0:0
      • 15.5 Role of Communication 1:34
      • 15.6 Types of Communication 1:54
      • 15.7 Events 2:4
      • 15.8 Alerts and Incidents 2:8
      • 15.9 Problems and Workarounds 2:48
      • 15.10 Known Error and Known Error Database 2:24
      • 15.11 Priority 1:41
      • 15.12 Summary 1:36
    • 16 - Service Operations Processes 19:52
      • 16.1 Service Operations Processes 1:13
      • 16.2 Objectives 1:20
      • 16.3 Event Management Overview 0:0
      • 16.4 Event Management Process Activities 3:30
      • 16.5 Event Logging and Filtering 2:16
      • 16.6 Manage Exceptional Events 2:48
      • 16.7 Manage Informational and Warning Events 2:52
      • 16.8 Knowledge Check 0:0
      • 16.9 Incident Management Overview 0:0
      • 16.10 Incident Management Basic Concepts 2:26
      • 16.11 Incident Management Process Flow 0:0
      • 16.12 Process Interfaces 2:50
      • 16.13 Problem Management Overview 0:0
      • 16.14 Types of Problem Management Processes 2:25
      • 16.15 Knowledge Check 0:0
      • 16.16 Reactive Problem Management Process Flow 3:41
      • 16.17 Problem Management-Interface with Other Processes 2:56
      • 16.18 Request Fulfillment Overview 0:0
      • 16.19 Service Request 1:48
      • 16.20 Access Management Overview 0:0
      • 16.21 Summary 1:47
    • 17 - Functions 11:18
      • 17.1 Functions 1:12
      • 17.2 Objectives 1:29
      • 17.3 Service Desk Overview 0:0
      • 17.4 Local Service Desk 2:14
      • 17.5 Centralised Service Desk 1:48
      • 17.6 Virtual Service Desk 2:5
      • 17.7 Follow The Sun Service Desk 1:55
      • 17.8 Specialised Service Desk 2:24
      • 17.9 Service Desk Staffing 0:0
      • 17.10 Service Desk Skills Required 1:41
      • 17.11 Service Desk Metrics 2:31
      • 17.12 Technical Management Overview 0:0
      • 17.13 Application Management Overview 0:0
      • 17.14 Application Management vs. Application Development 2:16
      • 17.15 IT Operations Management Overview 0:0
      • 17.16 Summary 1:43
    • 18 - Quiz 1:17
      • 18.1 Quiz 0:0
      • 18.2 Thank You 1:17
    • 19 - Introduction to Continual Service Improvement 2:53
      • 19.1 Introduction to Continual Service Improvement 1:49
      • 19.2 Continual Service Improvement 1:12
      • 19.3 Objectives 1:20
      • 19.4 CSI Overview 0:0
      • 19.5 Summary 1:32
    • 20 - Key Principles and Models 10:27
      • 20.1 Key Principles and Models 1:12
      • 20.2 Objectives 1:23
      • 20.3 CSI and Organisational Change 1:44
      • 20.4 CSI Register 0:0
      • 20.5 Service Measurement 1:38
      • 20.6 CSI Monitor and Measure 1:52
      • 20.7 Types of Metrics 2:56
      • 20.8 CSI Measurement and Metrics 1:27
      • 20.9 CSF and KPI Examples 1:16
      • 20.10 CSI PDCA Deming Cycle 0:0
      • 20.11 Seven-Step Improvement Process Overview 1:55
      • 20.12 Seven-Step Improvement Process Scope 1:47
      • 20.13 Seven-Step DIKW Model 2:31
      • 20.14 CSI Model 0:0
      • 20.15 Summary 1:46
    • 21 - Quiz 1:13
      • 21.1 Quiz 0:0
      • 21.2 Thank You 1:13
    • 22 - Assessment 0:0
      • 22.1 Assessment 0:0
    • Final Words 6:16
      • Final Words 6:16
    • Tips and Tricks 31:28
      • Introduction 4:7
      • Service Management As Practice 5:8
      • Service Strategy 4:44
      • Service Design 5:7
      • Service Transition 4:48
      • Service Operation 4:52
      • Continual Service Improvement 2:53
      • Service Desk 2:1
      • Tricky Questions 2:27
      • Time Management 2:45
      • Other Roles 2:36
    • {{childObj.title}}
      • {{lesson.title}}

    View More

    View Less

  • What is this course about?

    The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT service management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management. The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices in IT Service Management and also in using IT as a tool for a business change and growth.

    Simplilearn’s training in ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management sector. The ITIL® Foundation certification course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.

  • Why is the certification most sought-after?

    Anyone looking for higher level certifications in IT Service Management will have to pass the ITIL® Foundation certification first. Since the training is not based on a specific technology, it is applicable in any IT organization. The ITIL® Foundation training offered by Simplilearn will help professionals to understand and implement various best practices in IT Service Management and standards in Quality Management, for the growth of a business. This certification is one among the most sought-after certifications for the reasons given below:
    • An ITIL® Foundation certified professional can find suitable job opportunities in any IT organization.
    • According to the salary survey conducted by Global Knowledge and Penton, ITIL® Foundation certification is listed among the 15 top-paying certifications in 2014.
    • Deploying IT Service Management best practices and Quality Management standards help organizations to provide effective IT services, reduce costs, improve customer satisfaction, increase productivity, and more

  • What learning benefits do you get from Simplilearn’s training?

    At the end of Simplilearn’s ITIL® Foundation training, participants will be able to:
    • Explain the best practices of IT Service Management
    • Describe the Service Lifecycle
    • Identify key principles and models of ITIL® 2011
    • Define generic concepts in ITIL® 2011
    • Explain the purpose, objective and scope of service strategy, service design, service transition, service operations and Continual Service Improvement
    • Discuss the processes, roles and functions in ITIL® 2011

  • What are the career benefits in-store for you?

    Knowledge of ITIL® Foundation enables participants to understand the basic IT Service Management principles and practices. Given below are the major career benefits of this certification:
    • Open career avenues in IT service design and IT infrastructure management
    • According to Indeed.com, the average salary of an ITIL® certified professional is $95,000.
    • ITIL® Foundation certified professionals are highly coveted by organizations for service strategy measures and Continual Service Improvement
    • Companies like Dell, NIIT, Fujitsu, TCS, Wipro, Tech Mahindra, CSC, Accenture, Genpact, Citibank, HCL, IBM, Deutsche Bank, Reliance, Ericsson, Fidelity Investment Services, GE Capital, Goldman Sachs, HSBC, JP Morgan, KPMG, and Mercedes-Benz prefer IT Service Delivery and Support staff with ITIL® certification.

  • Who should do this course?

    Simplilearn’s ITIL® Foundation training is most suitable for those professionals, who want to move ahead in the IT Service Management sector such as:
    • IT professionals
    • Operations managers
    • Service delivery professionals
    • Quality analysts
    • Production support engineers

  • Why Simplilearn?

    1. Simplilearn is the World’s Largest Certification Training Provider, with over 400,000+ professionals trained globally
    2. Trusted by the Fortune 500 companies as their learning provider for career growth and training
    3. 2000+ certified and experienced trainers conduct trainings for various courses across the globe
    4. All our Courses are designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate in first attempt
    5. Accredited, Approved and Recognized as a training organization, partner, education provider and examination center by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and others

Exam & Certification

  • How do I become Certified in ITIL Foundation ?

    Aspirants can get certified in ITIL® Foundation from AXELOS by following the below processes:
    Step 1: Appear for ITIL® Foundation exam after completing the training.
    Step 2: Score 65% marks in 60 minutes [i.e. 26 answers out of 40 questions]
    Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam
    Note: Candidates appearing for the examination in a language other than their native language have a maximum of 75 minutes for the exam.

  • What are the projects covered to get certified and their benefits?

    To enhance understanding of the concepts, the course provides 5 downloadable case studies titled Benefits of Portfolio Service Management (for the IT services industry); SLA, OLA and UC Integration (for the telecommunications industry); Customer Satisfaction via Change Management (for the IT service industry); The Power of Event, Incident and Problem Management working together (for the IT industry) and The Impact of Continual Service Improvement (for the Internet industry) respectively.

  • What are the prerequisites for the certification?

    There is no defined eligibility criterion for ITIL foundation exam. Professionals, who require a basic understanding of the ITIL framework and are willing to enhance the quality of IT service management within an organization, can opt for ITIL foundation certification.

FAQs

  • How do I enroll for the online training?

    You can enroll for the online training through our website. You can make online payment using any of the following options:
    • Visa debit/credit card
    • American Express and Diners Club cards
    • Master Card
    • PayPal
    Once the online payment is done, you will automatically receive payment receipt, via email.

  • What will I get along with this training?

    In this training, you will have access to online e-learning and practice tests.

  • Can I cancel my enrollment? Do I get a refund?

    Yes! You can cancel your enrollment. We will provide you complete refund after deducting the administration fee. To know more, please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes! We do provide money back guarantee for some of our training programs. Contact support@simplilearn.com for more information.

  • Can I extend the access period?

    Yes! You can extend the access period by paying an additional fee. Contact support@simplilearn.com for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please send an email to support@simplilearn.com. You can also chat with us to get an instant solution.

  • Do you provide any course completion certificate?

    Yes! We offer course completion certificate after you successfully complete the training program.

  • What other types of ITIL® Certifications are available on Simplilearn?

    Simplilearn, in addition to ITIL® Foundation, also provides the following certifications:
    • ITSM
    • ITIL® Intermediate Training
      • ITIL® Intermediate SO
      • ITIL® Intermediate ST
      • ITIL® Intermediate SS
      • ITIL® Intermediate CSI
      • ITIL® Intermediate OSA
      • ITIL® Intermediate SD
      • ITIL® Intermediate SOA
      • ITIL® Intermediate PPO
      • ITIL® Intermediate RCV
    • ITIL® Expert Training
      • Expert Capability Stream
      • Expert Lifecycle Stream
      • All-in-one ITIL® Expert Suite
    • ITIL® Managing across the Lifecycle (MALC)

  • What are the learning elements included in this course?

    Simplilearn’s ITIL® Foundation course includes the following learning elements:
    • 1 introductory lesson
    • 6 units, each with 2-3 lessons
    • 7 End-of-Chapter Quizzes
    • 7 real-world examples from the IT service industry
    • 11 Tips and tricks videos to crack the ITIL® Foundation exam
    • 4 ITIL® Foundation simulation exams

Reviews

SimpliLearn's online course on ITIL Foundation Level is very good and thorough. Now on to my new IT in ITIL.

Course was good; Bob was excellent with very strong facilitator’s skills engaging with practical examples. Covered the content.

Lots of good info to prepare us fully for exam. Instructor covered a lot of ground in full 2 days.

It was very fast paced but very well presented.

Although fast paced, the training was really good. Very well prepared instructor.

Drop us a Query
Name *
Email *
Your Query *
Looking for a training for
Myself My team/organization
I agree to be contacted over email
1800-232-5454(9am-7pm)
We are looking into your query.
Our consultants will get in touch with you soon.
 
Group Buy

corporatesales@simplilearn.com

About Montreal

Montreal also referred as the City of Mary is the largest city in the Canadian province of Quebec. The city was recently given the title of ‘Canada’s cultural capital’ by Moncole. Beholding 289 cities across multiple sectors of urban economy, Montreal also serves as the hub city. Montreal popular for its architectural glory, also beholds the second-largest economy in Canada. Montreal is a popular center of commerce, finance, industry, technology and culture in Canada. Flourishing industries in Montreal such as aerospace, electronic goods, software engineering, telecommunications, textile and many more offer ample scope for professionals to grow in the professional scenario. PMP, CSM, ITIL and Six Sigma are few of the most demanded credentials in Montreal, QC

Note: This is an indicative location only. The actual venue will be communicated one week before the training begins.

Knowledge Bank

Request for a custom quote

Please fill in the details and our inhouse support team will get back to you within 1 business day

Name*

Email*

Phone*

Course
Company
Looking for*
Online license
training
Onsite
training
Online Virtual
training
Please select one of the above
Your Query
I agree to be contacted over mail
Please accept to proceed
/index/hidden/ - Never remove this line