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Key Features

  • 12 Hrs of High Quality e-Learning content
  • 30 PDUs offered
  • 10 Chapter-end Quizzes
  • 2 ITIL Intermediate SS Sample Test Papers
  • Highest Passrate
  • Downloadable e-book Included
  • Courseware Approved by APMG, CSME
  • Course Completion Certificate
  • ITIL® Intermediate SS Exam Fee Included
  • 12 Hrs of High Quality e-Learning content
  • 30 PDUs offered
  • 10 Chapter-end Quizzes
  • 2 ITIL Intermediate SS Sample Test Papers
  • Highest Passrate
  • Downloadable e-book Included
  • Courseware Approved by APMG, CSME
  • Course Completion Certificate
  • ITIL® Intermediate SS Exam Fee Included
  • 16 Hrs of Instructor Led Training
  • 12 Hrs of High Quality e-Learning content
  • Free 90 Days e-Learning access
  • 45 PDUs offered
  • 10 Chapter-end Quizzes
  • 2 ITIL Intermediate SS Simulation Exams
  • Highest Passrate
  • ITIL® Expert Trainer
  • Downloadable E-book Included
  • Tips and Techniques to Clear ITIL SS certification
  • Courseware Approved by APMG, CSME
  • Course Completion Certificate
  • ITIL® Intermediate SS Exam Fee Included
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About Course

Course Preview

    • Learning Unit 00 - Introductory Lesson 52:14
      • 0.1 ITIL® 2011 LIFECYCLE Module 2:20
      • 0.2 Agenda 2:10
      • 0.3 Objective 1:24
      • 0.4 ITIL® 2011 Introduction 2:1
      • 0.5 ITIL® 2011 Intermediate 1:51
      • 0.6 ITIL - Qualification Criteria 3:2
      • 0.7 Definition of Service Lifecycle 1:51
      • 0.8 Definition of Service Capability 1:48
      • 0.9 Difference between Lifecycle and Capability Modules 1:37
      • 0.10 Managing Across the Lifecycle 1:50
      • 0.11 Accreditation Institute 1:44
      • 0.12 SS Course Description 1:48
      • 0.13 Course Objective 2:4
      • 0.14 Target Candidate 1:42
      • 0.15 Target Candidate - Cont 2:42
      • 0.16 Exam Pre-requisites 2:16
      • 0.17 ITIL® 2011 SS Exam Format 2:11
      • 0.18 EXAM TIPS 1:22
      • 0.19 Course Outline 3:58
      • 0.20 Quiz 1:56
      • 0.21 Foundation Basics 1:19
      • 0.22 What is ITIL ? 2:23
      • 0.23 Benefits of ITIL 1:51
      • 0.24 The ITIL 2011 Lifecycle 3:9
      • 0.25 Service and Service Management ? 2:30
      • 0.26 Service Strategy - Purpose 3:12
      • 0.27 Service Strategy - Key Processes 1:45
      • 0.28 Service Strategy - Basics 2:33
      • 0.29 Service Strategy - Basics 1:54
      • 0.30 Service Strategy - Basics 2:4
      • 0.31 Service Strategy - Basics 1:43
      • 0.32 Service Design - Purpose and Objectives 3:26
      • 0.33 Service Design - Basics 1:54
      • 0.34 Service Design - Key Processes 1:37
      • 0.35 Service Design - Basics 2:4
      • 0.36 Service Transition Purpose 2:20
      • 0.37 Service Transition - Key Principles 1:55
      • 0.38 Service Transition - Key Processes 2:9
      • 0.39 Service Transition - Key Roles and Responsibilities 2:5
      • 0.40 Service Operations - Purpose 1:50
      • 0.41 Service Operations - Key Functions and Processes 1:0
      • 0.42 Service Operations - Value to Business 1:48
      • 0.43 Continual Service Improvements - Purpose 1:0
      • 0.44 Continual Service Improvements - Basics 2:55
      • 0.45 Key Links, Inputs and Outputs of the Service Lifecycle Stages 2:11
      • 0.46 Quiz 0:0
    • Learning Unit 01 - Introduction to Service Strategy 7:24
      • 1.1 Learning Unit 01 - Introduction to Service Strategy 1:29
      • 1.2 Overview 2:46
      • 1.3 Overview 3:47
      • 1.4 Why Service Strategy at the Core ? 2:22
      • 1.5 Quiz 0:0
    • Learning Unit 02 - Service Management as a Practice 42:3
      • 2.1 Learning Unit 02 - Service Management as a Practice 1:32
      • 2.2 Learning Unit Objectives 1:38
      • 2.3 Services 3:34
      • 2.4 Service Management, IT Service Management and Service Providers 2:31
      • 2.5 Service Providers Types and Stakeholder in Service Management 6:39
      • 2.6 Concept of Utility and Warranty (Value Creation) 2:53
      • 2.7 Key Concepts - 1 3:52
      • 2.8 Key Concepts - 2 3:22
      • 2.9 Key Concepts - 3 3:13
      • 2.10 Process Characteristics 2:24
      • 2.11 Process Model 3:36
      • 2.12 What is a Service Portfolio ? 4:27
      • 2.13 The Service Portfolio and its contents 1:32
      • 2.14 Basic Concepts Knowledge Management and SKMS 2:57
      • 2.15 Governance and Management Systems 2:42
      • 2.16 The Deming Cycle - PDCA 2:31
      • 2.17 Specialization and Coordination across the lifecycle 2:53
      • 2.18 Integration Across Service lifecycle 2:50
      • 2.19 Integration Across Lifecycle - FAQ's 2:26
      • 2.20 Process Integration - Characteristics 2:46
      • 2.21 Summary 1:45
      • 2.22 Quiz 0:0
    • Learning Unit 03 - Service Strategy Principles 123:49
      • 3.1 Learning Unit 03 - Service Strategy Principles 1:29
      • 3.2 Learning Unit Objectives 1:39
      • 3.3 Fundamental Aspects of Strategy 5:50
      • 3.4 The Four P's of Strategy 3:54
      • 3.5 Four P's of Strategy - Cont 3:46
      • 3.6 Four P's of Strategy - Cont 3:31
      • 3.7 Strategic Plans results in patterns 1:54
      • 3.8 Customer and Services 4:29
      • 3.9 Types of IT Services (Internal and External Services) 2:37
      • 3.10 Core, Enabling, or Enhancing Services 2:28
      • 3.11 Value - Characteristics 4:11
      • 3.12 Customer's Perception of Value 4:5
      • 3.13 Value Added and Value realized 4:7
      • 3.14 "Value Added" to "Value realized 1:28
      • 3.15 Effects of Utility and Warranty on Service 5:42
      • 3.16 Combined effects of Utility and Warranty 3:52
      • 3.17 Value of a Service in terms of return on asset for customer 2:18
      • 3.18 Utility and Warranty - Communicating Utility 3:16
      • 3.19 Utility and Warranty - Communicating Warranty and Combined effects 5:32
      • 3.20 Customer Assets, Service Assets and Strategic Assets 4:16
      • 3.21 Service Management Optimizes the performance of service asset 2:25
      • 3.22 How Service Management Enables Business Outcomes 1:26
      • 3.23 How Service Provider Enables a Business Unit's Outcomes 3:15
      • 3.24 Customer Assets, Service Assets and Strategic Assets - Cont 2:15
      • 3.25 Service Providers - Types I, II and III - Internal(I), Shared(II) and External Service Providers(III) 3:35
      • 3.26 Service Provider - Type II provider 3:15
      • 3.27 Service Provider - Type III Providers 3:12
      • 3.28 How to define Service - Steps 8:32
      • 3.29 How to define Service - Steps - Cont 3:52
      • 3.30 Strategies for Customer Satisfaction - Kano Model 2:16
      • 3.31 The Kano Model and Service Attributes 6:31
      • 3.32 Service Economic dynamics (External Service Providers) 2:1
      • 3.33 Service Economic dynamics (Internal Service Providers) 2:36
      • 3.34 Return on Investment 3:57
      • 3.35 ROI - Different Considerations 3:1
      • 3.36 Return on Investment - Business Case 2:24
      • 3.37 Pre - Programmed ROI(Techniques for quantitatively analyzing an investment in service management) 4:36
      • 3.38 Return on Investment - Pre - Programmed ROI - NPV decisions 2:58
      • 3.39 Service Economics Return on Investment - Pre - Programmed ROI - NPV decisions 2:32
      • 3.40 Post - Programmed ROI (Techniques for retro actively analyzing an investment in Service mgnt) 5:5
      • 3.41 Post Programmed ROI Forecast Analysis 2:25
      • 3.42 Service Economics : Business Impact Analysis (BIA) 3:12
      • 3.43 Sourcing Strategy : Sourcing Structures 2:43
      • 3.44 Sourcing Strategy : Multi - Vendor Sourcing 2:0
      • 3.45 Sourcing Strategy : Service - Provider Interfaces (SPI) 3:23
      • 3.46 Sourcing Strategy : Sourcing Governance 3:22
      • 3.47 Service Structures in the Value Network 2:47
      • 3.48 Service Structures in the Value Network - Using Value Network 2:54
      • 3.49 Inputs from other Lifecycle's 2:0
      • 3.50 Outputs to other Lifecycle's 2:22
      • 3.51 Recommended Approaches 1:25
      • 3.52 Critical Success Factors 2:3
      • 3.53 Summary 1:52
      • 3.54 Exercises 1:10
      • 3.55 Exercise 1 : Identify fields from "1-6" and Elaborate the Importance of SKMS 1:21
      • 3.56 Exercise 2 : Identify Value Characteristics 1:42
      • 3.57 Quiz 0:0
    • Learning Unit 04 - Service Strategy Processes 281:35
      • 4.1 Learning Unit 04 - Service Strategy Processes 2:3
      • 4.2 Learning Unit 4.1 - Strategy Management For IT Services 1:8
      • 4.3 Learning Unit Objectives 1:56
      • 4.4 Purpose and Objectives 2:43
      • 4.5 Scope and Value 4:57
      • 4.6 The Scope of Strategy Management Process 1:21
      • 4.7 Strategic Analysis of Customer Portfolio 2:50
      • 4.8 Process Flow for Strategy Management 2:40
      • 4.9 Process Flow for Strategy Management 1:30
      • 4.10 Strategic Assessment 2:40
      • 4.11 Steps for Strategic Assessment 4:0
      • 4.12 Strategy Generation - Evaluation and Selection 8:23
      • 4.13 Strategy Execution 3:21
      • 4.14 Activities - Strategy Execution 7:6
      • 4.15 Measurement and Evaluation 4:11
      • 4.16 Strategy Management for Internal IT Service Providers 3:10
      • 4.17 Strategy Management for Internal IT Service Providers - Cont 3:9
      • 4.18 Information Management - Overview of the main sources 2:48
      • 4.19 Inputs and Outputs 2:44
      • 4.20 Triggers and Interfaces 4:11
      • 4.21 Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) 4:52
      • 4.22 Challenges 2:13
      • 4.23 Risks 3:18
      • 4.24 Summary 1:43
      • 4.25 Learning Unit 4.2 - Service Portfolio Management 1:8
      • 4.26 Learning Unit Objectives 2:4
      • 4.27 Service Portfolio Management 3:1
      • 4.28 Service Portfolio Management 2:57
      • 4.29 Key Concepts 2:51
      • 4.30 Key Concepts - Cont 3:12
      • 4.31 Key Concepts - Cont 2:20
      • 4.32 Service Portfolio and Service Catalogue 1:58
      • 4.33 Service Portfolio and Service Catalogue 3:56
      • 4.34 Key Concepts - Cont 2:39
      • 4.35 Key Concepts - Cont 4:22
      • 4.36 Process Activities - 4 Main Phases 4:23
      • 4.37 Process Activities - 4 Main Phases 2:23
      • 4.38 Process Activities - Process Initiation 3:58
      • 4.39 Process Activities - Define 4:22
      • 4.40 Process Activities - Analyse 2:41
      • 4.41 Prioritizing Service Investments 3:20
      • 4.42 Value - To - Cost 2:37
      • 4.43 Process Activities - Approve 5:22
      • 4.44 Process Activities - Service Charter 2:23
      • 4.45 Process Activities - Service Charter 3:25
      • 4.46 Process Activities, Methods and Techniques 3:38
      • 4.47 Triggers 2:0
      • 4.48 Inputs, Outputs and Interfaces 5:21
      • 4.49 Information Management 2:13
      • 4.50 Critical Success Factors and KPI's 4:8
      • 4.51 Challenges 2:26
      • 4.52 Risks 2:3
      • 4.53 Summary 1:36
      • 4.54 Learning Unit 4.3 - Financial Management for IT Services 1:16
      • 4.55 Learning Unit Objectives 1:57
      • 4.56 Financial Management for IT Services 2:23
      • 4.57 Financial Management for IT Services 3:15
      • 4.58 Financial Management for IT Services - Value to Business 2:55
      • 4.59 Enterprise Financial Management Policies 5:21
      • 4.60 Compliance 2:37
      • 4.61 Major Inputs, Outputs and Activities of Financial Management for IT Services 2:11
      • 4.62 Major Inputs 3:47
      • 4.63 Major Outputs 4:33
      • 4.64 Process Activities, Methods and Techniques - Accounting 2:49
      • 4.65 Accounting : Cost Models 3:22
      • 4.66 Cost Models - Cost by IT Organization Model 3:6
      • 4.67 Cost By Service 1:44
      • 4.68 Cost Models - Cost by Service 3:9
      • 4.69 Cost By Customer, Cost By location 2:13
      • 4.70 Cost by Customer and Cost by location 3:32
      • 4.71 Hybrid Cost Models 2:23
      • 4.72 Cost Model - Hybrid Cost Model 2:3
      • 4.73 Accounting : Cost Centre's and Cost Units 1:6
      • 4.74 Accounting : Cost Types and Cost Elements 3:48
      • 4.75 Accounting : Cost Classification 3:59
      • 4.76 Accounting - Activities - Chart Of Accounts, Analysis, Reporting and Action Plans 4:19
      • 4.77 Process Activities, Methods and Techniques - Budgeting 3:34
      • 4.78 Budgeting - Activities 4:8
      • 4.79 Process Activities, Methods and Techniques - Charging 3:11
      • 4.80 Charging - Activities 8:27
      • 4.81 Inputs, Outputs, Triggers 4:21
      • 4.82 Interfaces 4:17
      • 4.83 Information Management 2:9
      • 4.84 Critical Success Factors and Key Performance Indicators 3:49
      • 4.85 Challenges 2:40
      • 4.86 Risks 2:13
      • 4.87 Summary 1:28
      • 4.88 Learning Unit 4.4 - Demand Management 1:15
      • 4.89 Learning Unit Objectives 1:43
      • 4.90 Purpose and Objectives 3:39
      • 4.91 Scope 1:25
      • 4.92 Value to Business 2:8
      • 4.93 Demand Management Activities 2:43
      • 4.94 Difference between Demand Management and Capacity Management 2:45
      • 4.95 Supply and Demand - Correlation 2:47
      • 4.96 Demand Management through the Lifecycle 3:9
      • 4.97 Sources of Demand Forecasting 1:58
      • 4.98 Patterns of Business Activity 3:25
      • 4.99 User Profiles, Activity Based Demand Management 2:54
      • 4.100 Activity Based Demand Management - Examples 2:10
      • 4.101 Process Activities, Methods and Techniques 3:15
      • 4.102 Inputs and Outputs 2:38
      • 4.103 Interfaces 3:52
      • 4.104 Interfaces - Cont 3:4
      • 4.105 Triggers 1:59
      • 4.106 CSF and KPI's 3:53
      • 4.107 Challenges and Risks 2:13
      • 4.108 Summary 1:40
      • 4.109 Learning Unit 4.5 - Business Relationship Management 1:17
      • 4.110 Learning Unit Objectives 1:55
      • 4.111 Purpose - Two Fold 3:7
      • 4.112 Objectives 2:37
      • 4.113 Scope 3:23
      • 4.114 Value to Business 3:25
      • 4.115 Relationship with other Service Management Processes 2:48
      • 4.116 Business Relationship Management Vs Business Relationship Manager 3:8
      • 4.117 Customer Portfolio 4:14
      • 4.118 Conflicts - Customers and Users ??? 3:10
      • 4.119 Service Requirements 4:19
      • 4.120 Business relationship management activities 2:8
      • 4.121 Nature of the Business Relationship Management Process 4:2
      • 4.122 BRM Process through the life cycle 4:12
      • 4.123 Interfaces - Life cycle 10:32
      • 4.124 Triggers 1:43
      • 4.125 Inputs 1:48
      • 4.126 Outputs 1:26
      • 4.127 Interfaces - Other Processes 5:56
      • 4.128 Information Management 2:29
      • 4.129 CSF and KPI's 3:41
      • 4.130 Challenges 2:29
      • 4.131 Risks 2:31
      • 4.132 Summary 1:36
      • 4.133 Exercises 1:6
      • 4.134 Exercise 1 : Demand Management Activities 1:57
      • 4.135 Exercise 2 : Challenges - Strategy Mangement for IT Services 2:12
      • 4.136 Quiz 0:0
    • Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies 54:53
      • 5.1 Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies 2:4
      • 5.2 Learning Unit Objectives 1:51
      • 5.3 Service Strategy - Governance 4:11
      • 5.4 Difference between Governance and Management 2:13
      • 5.5 Governance Framework and IT Governance 2:34
      • 5.6 How is Corporate governance of IT defined, fulfilled and enforced ? 2:8
      • 5.7 How does service strategy relate to governance ? 2:49
      • 5.8 Setting the strategy, policies and plans 2:43
      • 5.9 Direct - Activities 1:56
      • 5.10 Monitor - Areas 1:56
      • 5.11 Establishing and Maintaining a Service Management System 3:27
      • 5.12 IT Service Strategy and the Business 2:18
      • 5.13 Using Strategy to achieve balance 2:47
      • 5.14 IT Service Strategy and the Business - Integrated Patterns 2:52
      • 5.15 IT Service Strategy and Application Development 3:3
      • 5.16 Creating a strategy for Implementing SM Processes - Types of Service Mangement Implementations 5:19
      • 5.17 Strategies for Organization's 3:49
      • 5.18 Implementation Strategy - Defining a Vision and Mission for the SM Implementation 3:5
      • 5.19 Defining the Vision and Mission - Steps 5:28
      • 5.20 Service Management Assessment 3:50
      • 5.21 Service Management Assessment - Variables 4:52
      • 5.22 Objective for Implementing Service Management 4:38
      • 5.23 Preparing a business case 3:31
      • 5.24 The Project Charter - Contents 2:44
      • 5.25 Go or No Go - Decision - Factors 2:3
      • 5.26 Summary 1:42
      • 5.27 Quiz 0:0
    • Learning Unit 06 - Organizing for Service Strategy 42:12
      • 6.1 Learning Unit 06 - Organizing for Service Strategy 1:45
      • 6.2 Learning Unit Objectives 1:40
      • 6.3 Organizational Development 2:30
      • 6.4 5 Stages of Organizational Development 4:32
      • 6.5 5 Stages of Organizational Development - Cont 2:16
      • 6.6 Deciding on a Structure 4:22
      • 6.7 Organizational Departmentalization 2:26
      • 6.8 Organizing for Service Strategy - Organizational Design 1:39
      • 6.9 Organizational Design Steps 1:57
      • 6.10 Organizing for Service Strategy - Organizational Culture 3:31
      • 6.11 Organizing for Service - Strategy Functions 2:14
      • 6.12 Roles - Generic Service Owner Roles 3:49
      • 6.13 Roles - Generic Process Owner Role 2:35
      • 6.14 Roles - Generic Process Manager Role 2:29
      • 6.15 Roles - Generic Process Practitioner Role 2:16
      • 6.16 Roles - Strategy Management for IT Service Roles 2:37
      • 6.17 Roles - Strategy Management for IT Service Roles 2:50
      • 6.18 Roles - Service Portfolio Management Roles 2:31
      • 6.19 Roles - Business Relationship Management Roles 2:0
      • 6.20 Roles - Business Relationship Management Roles 1:28
      • 6.21 Roles - Financial Management for IT services roles 3:22
      • 6.22 Roles - Demand Management Roles 2:25
      • 6.23 Competence and Training 2:37
      • 6.24 Attributes Required 2:10
      • 6.25 Responsibility Model - RACI 2:30
      • 6.26 Summary 1:41
      • 6.27 Quiz 0:0
    • Learning Unit 07 - Technology Considerations 19:30
      • 7.1 Learning Unit 07 - Technology Considerations 1:29
      • 7.2 Learning Unit Objectives 1:30
      • 7.3 Service Automation 3:15
      • 7.4 Service Automation - Cont 4:6
      • 7.5 Instrumentation Techniques 1:48
      • 7.6 Characteristics Of Good Service Interfaces 2:0
      • 7.7 Types Of Technology Encounters - Froehle and Roth, 2004 3:45
      • 7.8 Service Interfaces 4:6
      • 7.9 Tools For Service Strategy 3:58
      • 7.10 Summary 1:33
      • 7.11 Quiz 0:0
    • Learning Unit 08 - Implementing Service Strategy 22:23
      • 8.1 Learning Unit 08 - Implementing Service Strategy 1:27
      • 8.2 Learning Unit Objectives 1:31
      • 8.3 Implementing Service Strategy - Implementation through the lifecycle 2:59
      • 8.4 Service Strategy Implementation activities following a lifecycle approach 5:25
      • 8.5 Designing Service Strategy 2:21
      • 8.6 Transitioning Service Strategy 2:42
      • 8.7 Operating and Continual Improvement of Service Strategy - Activities 2:55
      • 8.8 Impact of Service Strategy on other Stages 4:43
      • 8.9 Key importance with Other Lifecycle Phases 5:50
      • 8.10 Summary 1:30
      • 8.11 Quiz 0:0
    • Learning Unit 09 - Challenges, Critical Success Factors and Risks 7:9
      • 9.1 Learning Unit 09 - Challenges, Critical Success Factors and Risks 1:24
      • 9.2 Learning Unit Objectives 1:14
      • 9.3 Challenges and Risks 5:6
      • 9.4 Critical Success Factors 2:13
      • 9.5 Summary 1:12
      • 9.6 Quiz 0:0
    • Learning Unit 10 - Summary and Directed Studies 1:50
      • 10.1 Learning Unit 10 - Summary and Directed Studies 1:30
      • 10.2 Directed Studies and glossary 1:2
      • 10.3 Checkpoints 1:3
      • 10.4 THANK YOU 1:15
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  • What is this course about?

    The Service Strategy (SS) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of designing, developing, and implementing service provider strategy that aligns to the organizational strategy.

    Simplilearn’s training programme for the ITIL® Intermediate SS Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

    The SS module focuses on the importance of the service strategy within the IT service lifecycle enables candidates to identify the risks and success factors of IT services. Expand your market reach by gaining extensive knowledge from the Simplilearn’s ITIL® Intermediate SS Training.

  • Why is the certification most sought-after?

    Currently in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

    ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles.

    The ITIL® Intermediate Service Strategy qualification is one of the most in-demand intermediate level qualifications and is recognized globally. This module is worth three credits among the 17 credits required to qualify for the Managing Across the Lifecycle module.

  • What learning benefits do you get from Simplilearn’s training?

    At the end of Simplilearn’s training in ITIL® Intermediate SS training, you will be able to:
    • Understand the purpose, principles and processes in service strategy
    • Explain governance in terms of service strategy
    • Identify how to organize for service strategy
    • Define the technological considerations in service strategy
    • Explain the implementation of service strategy
    • Identify challenges, critical success factors and risks

  • What are the career benefits of this course?

    An ITIL® certifications helps IT professionals add weight to their profile, and earn typically 40% more compared to their non-certified peers.

    The SS module of the ITIL® Intermediate Level enables candidates to:
    • Understand the importance of adopting service strategy techniques and principles
    • Identify how to ensure that IT teams are aligned to the overall business strategy
    • Understand how better communication can lead to smooth and swift development of new or updated products or services
    The ITIL® Service Strategy qualification demonstrates the IT professional’s understanding of the interaction between their work roles in general and the IT aspect of their roles. It also demonstrates the professional’s ability to apply ITIL® best practice framework to improve their efficiency.

    The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles. According to recent surveys by payscale.com, the average salary of a certified professional in this field ranges from $75,000 to $90,000.

  • Who should do this course?

    The ITIL® Intermediate Service Strategy qualification is best suited for professionals working in IT management, IT Finance Management, and Supplier Relationship Management. Some of the roles who can take up this qualification include:
    • Chief information officers (CIOs)
    • Chief technology officers (CTOs)
    • Service designers
    • IT architects
    • IT planners
    • IT consultants
    • IT audit managers
    • IT security managers
    It can also be taken by:
    • ITSM® (IT Service Management) trainers,
    • IT professionals associated with strategic planning, execution and control within a service setting,
    • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
    • Individuals requiring an in-depth knowledge of the ITIL® service strategy as part of the ITIL® Service Lifecycle.
    The SS module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

  • Why choose Simplilearn for your training?

    1. Simplilearn is the World’s Largest Certification Training Provider, with over 400,000+ professionals trained globally
    2. Trusted by the Fortune 500 companies as their learning provider for career growth and training
    3. 2000+ certified and experienced trainers conduct trainings for various courses across the globe
    4. All our Courses are designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate in first attempt
    5. Accredited, Approved and Recognized as a training organization, partner, education provider and examination center by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and others

Exam & Certification

  • How do I get certified in ITIL® Intermediate SS qualification?

    The Service Strategy qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Strategy qualification, the following requirements have to be met:
    • A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
    • ITIL Foundation Certificate in IT Service Management.
    Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Strategy publication to prepare for the exam. The SS module can be followed up by the ITIL® Intermediate Service Offerings and Agreements (SOA) module for a better and detailed understanding of the processes.

FAQs

  • Who will be the trainer for the classroom training?

    Highly qualified and certified instructors with 20+ years of experience deliver classroom training.

  • How do I enroll for the classroom training?

    You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • Where will be the training offered?

    Venue is finalized few weeks before the training and informed to you through email. You can get in touch with our 24/7 support team for more details. Email us at support@simplilearn.com. If you are looking for an instant support, you can chat with us too.

  • Do you provide transportation and refreshments along with the training?

    We do not provide transportation or refreshments along with the training.

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I change the city, place, and date after enrolling for any classroom training?

    Yes, you can change the city, place and date for any classroom training. However, a rescheduling fee is charged. For more information, please go through our Rescheduling Policy.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training program?

    We do provide money back guarantee for few training programs. Contact support@simplilearn.com for more information.

  • Do you provide any group discounts for classroom training programs?

    Yes, we have group discount packages for classroom training. Contact support@simplilearn.com to know more about group discounts.

  • What is Prometric and what is its role?

    Thomson Prometric is a worldwide provider of computer based examinations. The ITIL® Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.

  • Do you provide PDUs after completing the training? How many hours of PDU certificate do I get after attending the training?

    Yes, we offer PDU certificate to candidates after successfully completing the training. You can earn 45 hours of PDU certificate after attending the training.

  • What is ITIL®?

    The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world.

    ITIL® is the best practice framework drawn from the public and private sectors internationally. It describes how IT resources should be planned, organized, delivered and supported to deliver business value. ITIL® is owned and maintained by the UK Office of Government Commerce (OGC).

  • What is an ITIL® qualification?

    ITIL® stands for: Information Technology Infrastructure Library.

    The ITIL® Certificates are designed as – IT Service Management – qualifications. These focus at professionals who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.

    This certification is best suited and practicable across all IT and ITES individuals.

  • What is APMG and why is it important?

    APMG-UK specializes in the accreditation and certification of organizations, processes and people, within a range of industries and management disciplines, APMG-UK is the UK arm of APMG-International. APMG is The Official Accreditor of the ITIL® portfolio.

  • Why should I choose Simplilearn for ITIL® and not others?

    1. We are one of the APMG accredited training providers; APMG is the official accreditor for ITIL®.
    2. We are pioneer in the field of blended model of training. Our trainers are Consultants who also deliver training. So, they bring in their real life examples, challenges and case studies to enhance learning experience of the participants.
    3. Our study methodology is experienced by aspirants across 108 countries. Our presentation is just a guideline for our ITIL® training workshop. The training is driven by the participants’ expertise in their own field, the problems they face and how best to solve these problems, with the ITIL®® framework in mind.
    4. We provide self-paced study material with anytime, anywhere access (i.e., e-learning content). The content is available 24 / 7 through our user friendly learning management system (LMS)
    5. We don’t “sell” training. We offer training programs which suit individual unique training needs. We work with our customers to select the right group (the experience and the background).
    6. We strive to ensure that our participants understand the concepts. We mix IT and non-IT examples to ensure that the concepts are understood by both IT and non-IT executives in our ITIL® training workshops.
    7. Our objective is to enable “learning through thought process”. We do not strive to push for certification. But certification is a definite by product by itself.
    8. Most economical training courses offered in the industry.

  • What does having ITIL® certifications mean?

    The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL® publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

  • What is the difference between V3 and 2011?

    Amongst the key changes, ITIL® 2011 is a wholesale shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive. The core disciplines of ITIL® V3 used to focus on “what” Service Support and Service Delivery should be done. Ten processes tightly defined ITIL® V3 around some of the main operational elements of running IT services. The Ten Original ITIL® V3 Processes:

    1. Finance Management
    2. Availability Management
    3. Capacity Management
    4. IT Service Continuity Management
    5. Service Level Management
    6. Change Management
    7. Service Asset & Configuration Management
    8. Release & Deployment Management
    9. Incident Management
    10. Problem Management
    ITIL® 2011 Processes expanded the original ten processes into 27 processes organized into five core areas Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Processes.

    The intent is to explain “how” more than just the “what” based approach of V3. ITIL® 2011 processes have expanded to cover the complete service management lifecycle and are closely aligned with ISO 20000.

    ITIL® V3 outlined what should be done to improve processes; ITIL® 2011 explains clearly how you should go about implementing the same. Another key ITIL® 2011 addition is demonstrating return on investment to the business. This was one of the most frequent requests from the industry consultations, carried out as part of the version three projects.

  • How do I get recognized in ITIL®?

    To get recognized in ITIL® you need to achieve certification by taking an ITIL® examination through a recognized exam center. There are different levels of ITIL® certification based on varied career level.

  • What does ITIL® 2011 consists of?

    ITIL® 2011 consists of a library of five books:

    1. Service Strategy: Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers
    2. Service Design: Guidance to shape the way in which your service strategy will become a reality
    3. Service Transition: Guidance on the implementation of these services. Moving from the previous state to the new state
    4. Service Operation: Guidance on the day to day management and measurement of your services
    5. Continual Service Improvement: Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients
    In addition, ITIL® is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.

  • Why should I get certified to ITIL® 2011?

    ITIL® 2011 provides:

    1. Increased user and customer satisfaction with IT services
    2. Improved service availability, directly leading to increased business profits and revenue
    3. Financial savings from reduced rework, lost time, improved resource management and usage
    4. Improved time to market for new products and services
    5. Improved decision making and optimized risk

  • I am already ITIL® V3 qualified how do I upgrade to 2011?

    Individuals with existing ITIL® V3 qualifications can use those qualifications as credits towards the Expert. They may find the credits or qualifications to attain to make them eligible for the current 2011 Bridging routes.

    Candidates who hold earlier ITIL® qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.

  • Will the Practitioners and Managers qualification remain the same?

    No, the ITIL® qualification structure has completely changed and ITIL® managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL® Diploma certificate.

    The courses and examinations for ITIL® managers and practitioners to bridge to ITIL® 2011 are still under discussion and are expected to be released over the coming few months by the examination board.

  • Which means of training is offered by Simplilearn for ITIL® courses?

    1. A blended model of training (Balanced Mix of classroom and online training) is used for better understanding
    2. ITIL® V3 Foundation standard course is online
    3. We also offer ITIL® practice tests for extensive self-study

  • Can Simplilearn deliver in house or onsite ITIL® training programs?

    Yes, we would be happy to arrange in-house or onsite ITIL® training program as requested by the corporates at discounted price. For corporate inquiry or in house training requirements please write to support@simplilearn.com with subject line as “ITIL® Corporate” or call our global support number.

  • Can I use only ITIL® Manuals to study?

    For Basic level foundation you can, as the ITIL® manuals contain mostly everything you need. However it is not recommended as interpretations of ITIL® may vary and can be different to that required or of the standard. Learning by an accredited course will save time and will give you a better understanding of the concepts.

    For the intermediate or diploma levels it is compulsory to attend an accredited training course.

  • Will I have to update my Foundation certification with the release of ITIL® 2011?

    Yes, if you hold an ITIL® foundation certificate from any of the previous versions of ITIL® you need to attend a one-day course with an examination in order to update it to an ITIL® 2011 qualification. This will be essential for anyone wishing to go for the higher levels of ITIL®.

  • I am already ITIL® V3 qualified how do I upgrade to 2011?

    Individuals with existing ITIL® V3 qualifications can use those qualifications as credits towards the Expert. They may find the credits or qualifications to attain to make them eligible for the current 2011 Bridging routes.

    Candidates who hold earlier ITIL® qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.

  • Will the Practitioners and Managers qualification remain the same?

    No, the ITIL® qualification structure has completely changed and ITIL® managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL® Diploma certificate.

    The courses and examinations for ITIL® managers and practitioners to bridge to ITIL® 2011 are still under discussion and are expected to be released over the coming few months by the examination board.

  • Which means of training is offered by Simplilearn for ITIL® courses?

    1. A blended model of training (Balanced Mix of classroom and online training) is used for better understanding
    2. ITIL® V3 Foundation standard course is online
    3. We also offer ITIL® practice tests for extensive self-study

  • Can Simplilearn deliver in house or onsite ITIL® training programs?

    Yes, we would be happy to arrange in-house or onsite ITIL® training program as requested by the corporates at discounted price. For corporate inquiry or in house training requirements please write to support@simplilearn.com with subject line as “ITIL® Corporate” or call our global support number.

  • Can I use only ITIL® Manuals to study?

    For Basic level foundation you can, as the ITIL® manuals contain mostly everything you need. However it is not recommended as interpretations of ITIL® may vary and can be different to that required or of the standard. Learning by an accredited course will save time and will give you a better understanding of the concepts.

    For the intermediate or diploma levels it is compulsory to attend an accredited training course.

  • Will I have to update my Foundation certification with the release of ITIL® 2011?

    Yes, if you hold an ITIL® foundation certificate from any of the previous versions of ITIL® you need to attend a one-day course with an examination in order to update it to an ITIL® 2011 qualification. This will be essential for anyone wishing to go for the higher levels of ITIL®.

  • How long do I have to wait for the results of my multiple choices CBT examinations?

    For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

  • For how long are the ITIL® 2011 qualifications valid for?

    ITIL® 2011 qualifications are not valid for a defined period and will not expire.

  • How can I specify how my name should be printed on the certificate?

    The form provided at the start of the examination session has a space is where you can specify exactly how your name should be printed on the certificate

  • How much does it cost to sit for ITIL® examinations?

    If you are sitting in the examinations through an accredited training organization, the cost of the exams are generally included in the course fee. APMG-International uses a global pricing structure, so for those sitting exams at a public exam center, the cost is dependent on where the exams are being conducted.

    To find out the cost in your region, please contact the APMG-International Service Desk on servicedesk@apmg-international.com or you can write to us at support@simplilearn.com with subject line “ITIL® Examination”.

  • What happens if I fail an exam?

    In the unfortunate case you failed an examination; you can take part in another examination session, which is subject to a re-sit fee. This does not necessarily have to be at the same examination center.

    There is no limit to the number of times you can retake the examination.

    Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential re-sit costs when choosing the most appropriate training route.

  • How do I enroll for the online training?

    You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training program?

    We do provide money back guarantee for few training programs. Contact support@simplilearn.com for more information.

  • Can I extend the access period?

    Yes, you can extend the access period by paying separately. Contact support@simplilearn.com for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not being able to access the online course. Whom should I contact for a solution?

    Please send an email to support@simplilearn.com. You can also chat with us to get an instant solution.

  • What is the duration of the exam?

    The duration of the exam is 90 minutes.

  • What is the exam structure?

    The ITIL® Intermediate SS exam consists of multiple choice questions with eight questions per paper and is closed book. A candidate has to get 28 marks out of an available 40 to pass (that is, 70%).
     
    The ITIL® Intermediate Exam can be taken online from any country or at a Local Test Centre such as Simplilearn. On registering for the exam, candidates will receive a confirmation email. After verification of their ITIL® credentials, candidates can schedule their exam online. For taking the exam online, a webcam is required.
     
    For the ITIL® credentials verifications, candidates are required to furnish a copy of their ITIL® Foundation certificate as well as the course completion certificate for the ITIL® Intermediate level training.

  • Are there any prerequisite certificates to be obtained before applying for the course?

    Candidates are required to furnish a copy of their ITIL® Foundation certificate during registration for the Intermediate level exam.

  • How does Simplilearn assure that the material and the training delivered are effective?

    Simplilearn follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.

  • Will I get a course completion certificate?

    On completing the ITIL® Intermediate SS Certification Training from Simplilearn, you will get a course-completion certificate. The main certification can be obtained by appearing for the exam.

  • Is exam fee included in the course fee?

    Yes, exam fee is included in the course fee.

Reviews

I am impressed with the professionalism shown by Simplilearn team from the beginning to end of the training.

Training was very good specially the trainer was excellent. He made us understand very well citing varied examples.

Very nice & informative. Thanks a lot.

Very thankful to the Staff & Faculty of Simplilearn for all their work behind the scenes in making this sessions so Celebrative & Informational. A special mention for Vipin & Soumik for their hard work

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