1.200 Change Management 7 R of Change Management2:33
1.201 Change Management Change Metrics3:15
1.202 Change Management Key Challenges2:47
1.203 Change Management Interfaces3:3
1.204 Purpose Objectives and Scope3:9
1.205 Service Asset and Configuration Management Basic Concepts2:27
1.206 Basic Concepts(Contd.)2:32
1.207 Basic Concepts(Contd.)3:13
1.208 Basic Concepts(Contd.)2:23
1.209 Basic Concepts CMDB and DML2:28
1.210 Service Asset and Configuration Management Basic Concepts Logical Model2:0
1.211 Basic Concepts Relationship Between CMDB CMS and SKMS3:55
1.212 SACM Relationship2:15
1.213 Configuration Management Best Practices and Practical Application1:56
1.214 Release and Deployment Management Purpose Objectives2:55
1.215 Release and Deployment Management Purpose Objectives(contd)1:33
1.216 Release and Deployment Management Scope1:42
1.217 Release and Deployment Management Basic Concepts Release Policy3:45
1.218 Release and Deployment Management Release Unit and Release Package2:57
1.219 Release and Deployment Management Release Types2:2
1.220 Release and Deployment Approaches4:27
1.221 Four phases of Release and Deployment Mgmt3:1
1.222 Release and Deployment Management Relationship1:46
1.223 Release and Deployment Management Best Practices2:28
1.224 Cntrol Process Relationsships1:46
1.225 Role of process new service Deployment2:36
1.226 Case Study1:4
1.234 IT Service Management1:7
1.235 IT Service Management1:11
1.236 Some Constraints1:10
1.237 Some Constraints1:9
1.239 Sample Exam1:5
1.241 Thank You1:4
What is this course about?
The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.
Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.
Why is the certification most sought-after?
ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to:
Improve quality of service
Increase customer satisfaction
Decrease operating costs
Improve profit margins
Improve product cycle time
What learning benefits do you get from Simplilearn’s training?
After completing this course, you will be able to:
Describe business relationship management
Discuss supplier management and their relationship with other processes
Explain resolution processes such as Incident & service request management
Define control processes
What are the career benefits of this course?
The demand for certified professionals in ITSM is growing enormously in the global market. Certified professionals can expect different roles such as Development engineer, Consultant, Product Developer, Service Assurance Manager, Project Manager, Application Support Manager, and so on.
The value of ITSM has increased sharply in recent years and an ITSM certification is fast becoming an entry requirement for a majority of IT-based roles. According to the recent surveys by payscale.com, the median salary of the certified professionals in this field is $91,028 per year.
Who should do this course?
The target group of the ITSM Certificate includes, but is not restricted to:
IT Service operational staff
Senior consultants and
Why choose Simplilearn for your training?
Simplilearn’s training in ITSM provides the following benefits:
9.5 hours of high quality e-Learning content
5 PDUs offered
ITSM exam fee included
2 ITSM simulation test papers
Downloadable e-Book included
Course completion dertificate
Additionally, Simplilearn’s training is the best because:
We are an accredited, approved and recognized training partner by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and more.
We have a network of over 2000 certified and experienced trainers.
40% of our participants receiving our training are from fortune 500 companies.
Our exam passing rate is 98.6% and we guarantee passing the exam in your first attempt.
Our training packages have attractive discounts and money back guarantee.
Select training type and enroll
Online Self Learning
Starting from @ $572
That was just a sneak-peak into the lesson.
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Exam & Certification
How do I get certified in ITSM?
There are no prerequisites to appear for the foundation level of this exam. However, basic knowledge of objectives and contents of ISO/IEC 20000 and experience with managing IT systems or auditing an organization for IT service management is desirable.
Candidates can get certified by appearing for the examination. To appear for the Foundation Bridge Examination in IT Service Management, the candidate must hold an ITIL® Foundation (V2 or V3) certification.
You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
Visa debit/credit card
American express and Diners club card
Master Card, or
What will I get along with this training?
You will have access to the online e-learning and practice tests along with the training.
Can I cancel my enrollment? Do I get a refund?
Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.
Do you provide money back guarantee for the training programs?
Yes, we do provide money back guarantee for some of our training programs. You can contact email@example.com for more information.
Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Contact firstname.lastname@example.org for more information.
Where and how can I access the e-learning content? Are there any limitations?
Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.
I am not able to access the online course. Whom should I contact for a solution?
Please send an email to email@example.com. You can also chat with us to get an instant solution.
What is ITSM?
IT service management (ITSM) is a discipline for managing information technology (IT) systems centered on the customer’s perspective of IT’s contribution to the business.
What is the format of ITSM – ISO 20000 exam?
ITSM – ISO 20000 exam is an invigilated closed-book exam of 1 Hour that includes 40 multiple-choice questions / 20 multiple-choice questions for Bridge exam. This exam is for ITIL® foundation certified professionals.
Is Simplilearn accredited for ITSM training?
Yes, Simplilearn is an EXIN accredited AEC.
What is the duration of the exam?
The duration of the exam is 60 minutes.
What is the exam structure?
The ITSM exam consists of 40 multiple choice questions. A candidate has to get 26 marks out of an available 40 to pass (that is, 65%).
Is there any exam pass-rate guarantee provided by Simplilearn?
Simplilearn assures learners 100% guarantee of passing the exam and also offers money back guarantee provided certain conditions are met.
How does Simplilearn assure that the material and the training delivered are effective?
Simplilearn follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.
Will I get a course completion certificate?
On completing the ITSM Training from Simplilearn, you will get a course-completion certificate. The main certification can be obtained by appearing for the exam.
Is exam fee included in the course fee?
Yes, exam fee is included in the course fee.
What are the different languages available to take up this exam?
The exam is already available in English, Dutch, French, Portuguese, Japanese, Chinese, German, Italian, Latin-American Spanish and European Spanish.
Good training based on quality practice sessions.
The delivery of ITSM topics was excellent with lots of IT industry-specific examples provided by the trainer. The subject matter expertise was good.
ITSM course content was very well structured. The trainer ensured the content was effectively understood by the entire group. The ITSM workshop met my expectations both in terms of course content and training delivered by the instructor.
Arlington is a city in Tarrant County in Texas, USA. Arlington presents a cultural diversity as it has immigrants from Europe, Asia, Africa and Latin America. It is mixed economy of finance, banking, manufacturing and health care sectors. There are few Public and Private sector companies that are higher employer firms. Professionals experience good scope of career growth in diverse industries based in Arlington. Project managers and finance professionals are two of the most demanded jobs in Arlington, TX. Professional Certification Courses like PMP, CSM, CISSP and ITIL are the most widely recognized credentials in the city in United States.
Note: This is an indicative location only. The actual venue will be communicated one week before the training begins.
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