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Online self learning


How this works:

For refund, write to within 3 days of purchase

The mode of reimbursement will be same as the mode of payment used during enrollment fees. For example: If a participant has paid through credit cards, we will reimburse through credit card

Note: Money back guarantee is void if the participant has accessed more than 50% of the course content.

Start Anytime! Anywhere in the world
Access days:
30 Days 180 Days



Key Features

  • 9.5 Hrs of High Quality e-Learning content
  • 5 PDUs offered
  • Free 90 Days e-Learning access
  • More than 200 topics covered
  • 2 ITSM Simulation Exams
  • Downloadable E-book Included
  • Course Completion Certificate
  • ITSM Exam Fee Included
  • 9.5 Hrs of High Quality e-Learning content
  • 5 PDUs offered
  • Free 90 Days e-Learning access
  • More than 200 topics covered
  • 2 ITSM Simulation Exams
  • Downloadable E-book Included
  • Course Completion Certificate
  • ITSM Exam Fee Included

About Course

Course Preview

  • What is this course about?

    IT Service Management Certification is one of the most popular professional certifications for IT professionals. Simplilearn offers online ITSM certification training followed by ITSM exam.

  • Why is the certification most sought-after?

    Improves organization’s quality performance Stimulates and cultivates the culture of continual service improvement Increases customer satisfaction Ensures measurable results Provides practical and role based learning

  • Why Simplilearn?

    Simplilearn’s training is the best and adds value to the time & money invested. We stand out, because participants-

    • Get trained at a competitive price compared to other training providers
    • Obtain course completion certification
    • Get access to course specific learning videos
    • 3-day Money back guarantee
    In addition, Simplilearn’s training is the best because:
    • We are an accredited, approved and recognized training partner by globally renowned names like Project Management Institute of USA, APMG, CFA Institute, GARP, ASTQB, IIBA and more
    • We have a network of over 2000 certified and experienced trainers
    • 40% of our participants receiving our training are from fortune 500 companies
    • Our exam pass rate is 98.6% and we guarantee passing the exam in  your first attempt
    • Our training packages have attractive discounts and money back guarantee

Exam & Certification

  • What are the prerequisites for the certification?

    There are no specific prerequisites defined for ITSM certification. Anyone who have experience in managing IT systems, auditing an organization for IT service management and are looking forward for a better experience in managing information technology systems can opt for ITSM certification.


  • How do I enroll for the online training?

    You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests along with the training.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes, we do provide money back guarantee for some of our training programs. You can contact for more information.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Contact for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please send an email to You can also chat with us to get an instant solution.

  • What is ITSM?

    IT service management (ITSM) is a discipline for managing information technology (IT) systems centered on the customer’s perspective of IT’s contribution to the business.

  • What is the format of ITSM – ISO 20000 exam?

    ITSM – ISO 20000 exam is an invigilated closed-book exam of 1 Hour that includes 40 multiple-choice questions / 20 multiple-choice questions for Bridge exam. This exam is for ITIL® foundation certified professionals.

  • Is Simplilearn accredited for ITSM training?

    Yes, Simplilearn is an EXIN accredited AEC.


Good training based on quality practice sessions.

The delivery of ITSM topics was excellent with lots of IT industry-specific examples provided by the trainer. The subject matter expertise was good.

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The ITSM workshop was well structured and informative. The training instructor explained all processes and procedures with examples. Overall the course was very good.

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ITSM course content was very well structured. The trainer ensured the content was effectively understood by the entire group. The ITSM workshop met my expectations both in terms of course content and training delivered by the instructor.

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About Arlington

Arlington is a city in Tarrant County in Texas, USA. Arlington presents a cultural diversity as it has immigrants from Europe, Asia, Africa and Latin America. It is mixed economy of finance, banking, manufacturing and health care sectors. There are few Public and Private sector companies that are higher employer firms. Professionals experience good scope of career growth in diverse industries based in Arlington. Project managers and finance professionals are two of the most demanded jobs in Arlington, TX. Professional Certification Courses like PMP, CSM, CISSP and ITIL are the most widely recognized credentials in the city in United States.

Note: This is an indicative location only. The actual venue will be communicated after the registration.

Knowledge Bank

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