OverviewTraining OptionsCourse CurriculumReviewsFAQs

World’s #1 Online Bootcamp

Course Overview

Key Features

  • 6 Hrs of HQ E-Learning Content
  • 84 High Quality Lectures
  • Training for Exam 70-685
  • Topics on Software Failure Resolution & Security Issues
  • Downloadable Work Files
  • Course Completion Certificate

Training Options

Self-Paced Learning

$ 149

  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • 24x7 learner assistance and support

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Course Curriculum

Course Content

  • Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)

    Preview

    • Module 01 - Welcome

      14:59Preview
      • 1.1 Introduction
        01:09
      • 1.2 Course Overview
        03:26
      • 1.3 Microsoft Certification
        03:39
      • 1.4 About Windows 7
        03:10
      • 1.5 Course Prep Recommendations
        03:35

    • Module 02 - Course Prep Recommendations

      15:07Preview
      • 2.1 Getting Windows 7
        04:49
      • 2.2 Installing Windows 7
        02:56
      • 2.3 Understanding System Images
        05:08
      • 2.4 Displaying Administrative Tools
        02:14

    • Module 03 - Desktop Application Issues

      30:33Preview
      • 3.1 Application Issues Overview
        04:17
      • 3.2 Installation Permissions
        04:05
      • 3.3 Licensing Restrictions
        05:37
      • 3.4 Understanding Digital Signing
        05:51
      • 3.5 Checking and Repairing Installations
        05:19
      • 3.6 Problem Steps Recorder
        05:24

    • Module 04 - Software Failure Resolution

      29:38
      • 4.1 Checking the Logs
        04:51
      • 4.2 Using Safe Mode
        06:12
      • 4.3 Previous Windows Versions
        04:28
      • 4.4 Recently Added Programs
        05:29
      • 4.5 Managing Application Compatibility
        04:35
      • 4.6 Program Compatibility Wizard
        04:03

    • Module 05 - Solving Networking Issues

      01:08:36Preview
      • 5.1 Enterprise Logon Issues
        04:50
      • 5.2 Logon Context
        04:21
      • 5.3 Logon Hours
        03:59
      • 5.4 Using Cached Credentials
        04:59
      • 5.5 Network Connectivity Basics
        05:16
      • 5.6 TCP/IP Basics
        06:05
      • 5.7 IP Address Basics
        05:44
      • 5.8 Ping
        04:41
      • 5.9 Using Ping
        06:07
      • 5.10 Hardware and Cabling Issues
        06:24
      • 5.11 Proxy Servers
        04:54
      • 5.12 Proxy Server Settings
        06:12
      • 5.13 Default Gateway Issues
        05:04

    • Module 06 - Enterprise Name Resolution

      29:25Preview
      • 6.1 Name Resolution Overview
        05:29
      • 6.2 DNS Basics
        03:39
      • 6.3 DNS Assignment
        03:16
      • 6.4 The DNS Cache
        03:52
      • 6.5 Using NSLOOKUP
        03:58
      • 6.6 DHCP Basics
        05:14
      • 6.7 DHCP Scopes
        03:57

    • Module 07 - Resolving Performance Issues

      01:02:18Preview
      • 7.1 System and Application Logs
        06:22
      • 7.2 Analyzing Started Services
        05:17
      • 7.3 Power Management
        05:36
      • 7.4 Hard Disk Management
        04:45
      • 7.5 Locating Bad Sectors
        04:30
      • 7.6 Defragmenting Disks
        06:04
      • 7.7 Diagnosing Memory Issues pt. 1
        04:23
      • 7.8 Diagnosing Memory Issues pt. 2
        03:04
      • 7.9 Working with Virtual Memory
        05:58
      • 7.10 Updating the BIOS
        05:31
      • 7.11 Performance Monitor
        06:04
      • 7.12 Using Task Manager
        04:44

    • Module 08 - Supporting Mobile Users

      41:53Preview
      • 8.1 Wireless Connectivity
        03:09
      • 8.2 Wireless Configurations
        03:45
      • 8.3 Wireless Profiles
        03:32
      • 8.4 Encryption Challenges
        06:46
      • 8.5 Remote Access Challenges
        04:09
      • 8.6 VPN Connection Issues
        05:27
      • 8.7 IPv6 Overview
        05:01
      • 8.8 IPv6 Address Types
        06:15
      • 8.9 DirectAccess
        03:49

    • Module 09 - Security Issues

      57:36Preview
      • 9.1 Internet Explorer
        03:42
      • 9.2 Internet Explorer Security
        06:10
      • 9.3 Adding Trusted Sites
        04:32
      • 9.4 Protected Mode
        06:19
      • 9.5 Browser Add-Ons
        05:35
      • 9.6 Add-On Crash Protection
        03:48
      • 9.7 Restoring Original Settings
        04:32
      • 9.8 Windows Defender
        04:53
      • 9.9 Windows Defender Tour
        04:45
      • 9.10 UAC and Malicious Software
        03:44
      • 9.11 EFS Basics
        04:21
      • 9.12 Managing Encryption Certificates
        05:15

    • Module 10 - Software Update Issues

      22:26
      • 10.1 Updating Windows
        05:59
      • 10.2 Software Update Levels
        05:06
      • 10.3 Client Updates
        06:10
      • 10.4 Update Incompatibility
        05:11

    • Module 11 - Network Printer Issues

      15:14Preview
      • 11.1 Network Printer Issues Overview
        03:37
      • 11.2 Printer Issues
        04:34
      • 11.3 Network Issues
        02:52
      • 11.4 Server Issues
        04:11

    • Module 12 - Active Directory Refresher

      10:43
      • 12.1 Active Directory Basics
        05:27
      • 12.2 Group Policy Basics
        05:16

    • Module 13 - Taking the Exam

      17:04
      • 13.1 Preparing for the Exam
        05:46
      • 13.2 How to Take the Exam
        06:51
      • 13.3 If You Fail the Exam
        04:27

    • Module 14 - Conclusion

      05:16
      • 14.1 Course Wrap Up
        05:16

    • Module 15 - Credits

      03:28Preview
      • 15.1 About the Author
        03:28

Contact Us

1-844-532-7688

( Toll Free )

Reviews

  • Alanna Ballard

    Alanna Ballard

    This online training came in handy for me as I was looking for a substantial training which can upgrade my knowledge with Microsoft’s operating systems like Windows XP and Windows Vista. Thanks Simplilearn!

  • Brinley Trujillo

    Brinley Trujillo

    The content is very easy to understand and well described in a very simple way. Kudos to Simplilearn for putting it so nicely!

  • Monica Brock

    Monica Brock

    I am totally satisfied with the online training imparted by Simplilearn. The course imparts valuable knowledge to resolve problems in the server and windows network.

prevNext

Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

FAQs

  • How do I enroll for the Online training?

    You can enroll for this Online training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.


    1. Visa debit/credit card
    2. American express and Diners club card
    3. Master Card, or
    4. Through PayPal

  • What will I get along with this training?

    You will have access to the online e-learning with the training.

  • Can I cancel my enrollment? Do I get a refund?

    Yes, you can cancel your enrollment. We provide you complete refund after deducting the administration fee. To know more please go through our Refund Policy.

  • Do you provide any course completion certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

  • I am not able to access the online course. Whom should I contact for a solution?

    Please raise a request via our Help and Support portal to have your issue resolved.

  • Do you provide money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Do you provide any course completion certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • I want to know more about the training program. Whom do I contact?

    Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.