ITIL Foundation Training: Day-Wise Course Agenda

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» Learn What is Service & Service Management ?

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ITIL^® Day-Wise Course Agenda

ITIL ® V3 Foundation training covers the key concepts, structure, terminology and processes of ITIL. The candidates will get awareness about the key elements of the ITIL V3 Service Lifecycle.

Upon successful completion of the workshop, the participants can expect to gain understanding of the following areas:

Service Management as a practice:

Concept of Good Practice
Concept of a Service
Concept of Service Management
Functions, Roles and Processes
Process model
Characteristics of processes

The Service Lifecycle:

Service Strategy : Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers
Service Design : Guidance to shape the way in which your service strategy will become a reality
Service Transition : Guidance on the implementation of these services. Moving from the previous state to the new state
Service Operation : Guidance on the day to day management and measurement of your services
Continual Service Improvement : Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients

2 Credit points: on clearing the ITIL ® V3 Foundation Exam. Clearing the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL ® qualifications scheme – the ITIL ® V3 Intermediate Level.

For details on the day-wise course content :

Day 1

Day – 1

Simplilearn ITIL ® Preparation course content is structured as under:

Lesson 1: Introduction

Lesson 2: Evolution of ITIL

Lesson 3: Service Management as a Practice

Concept of Good Practice & ITIL
Concept of a Service
Concept of Service Value
Concept of Service Management
Value Creation through Services
Technologies Private Limited
Functions and Processes
The Process Model & Characteristics
Role Definitions & RACI Model
Service Management Technology & Automation

Lesson 4: The Service Lifecycle

Define & understand the follo

The Service Lifecycle
The ITIL Library
The Role of IT Governance

Lesson 5 : The Lifecycle Phase: Service Strategy

Functions and Processes in Service Strategy
Financial Management
Service Portfolio Management (SPM)
Demand Management

Day 2

Day – 2

Lesson 6: The Lifecycle Phase: Service Design

Functions and Processes in Service Design
Service Catalogue Management
Service Level Management
Capacity and Availability Managem
IT Service Continuity Management
Information Security Management
Supplier Management

Lesson 7 : The Lifecycle Phase: Service Transition

Functions and Processes in Service Transition
Transition Planning and Support
Change Management/li>
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing, Evaluation
Knowledge Management(DIKW cycle)

Lesson 8: The Lifecycle Phase: Service Operation

Functions and Processes in Service Operation
Event and Incident Management
Request Fulfillment
Problem and Access Management
Monitoring and Control
IT Operations
Service Desk
Technology and Architecture

Lesson 9: The Lifecycle Phase: Continuous Service Improvement

Functions and Processes in Service Operation

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