GENERAL FAQs

• What are the courses offered by Simplilearn?

Simplilearn currently offers various preparation courses for PMP, ITIL and MS Project certification.

• When does one choose an online training program?

The online training program is for those who are self motivated, time constrained, but capable of completing the preparation without trainer assistance.

• When does one choose a classroom training program?

If you have time on your hands to attend full day classroom trainings, enjoy the rigor of a set pace set by the trainer and you are keen to finish the task promptly.

• How many days can I have access to the online material for study?

We have online courses which can be purchased for 1 month, 2 months or 3 months, as per your requirement.

• Can I buy full length tests alone

Yes, you can buy a package for full length tests alone, without the associated course material.

• Can I try a sample test before registering for the program?

We have a free test which you can try prior to registering for a particular program.

• How long does it usually take to complete the online training program?

A minimum of 35 hours is required for the certificate to be eligible to write the exam with PMI. The course is offered for 1, 2 or 3 months, as per your choice, within in the selected period, you would be required to complete the required number of hours (35) for the PMP exam.

• Do I get a copy of the certificate by post or by email?

We provide a soft copy of the certificate alone, which is mailed to your email address provided.

However, if you attended our classroom training program, we issue you the hardcopy of the certificate as well.

• Will PMI approve Simplilearn certification of PDUs to sit for the exam?

We are a PMI REP. Our REP id is: 3147. So our certificate is recognized by PMI. When you buy the course and start accessing, we keep a track of time spent by you on our portal. As soon as you spent 35 hrs, we issue you the 35 PDU certificate. You will also have to appear in an online PMP Test. Please note that, you just need to take up the test. There are no minimum marks that you need to score to get the 35 PDU certificate. Only appearing in the PMP Test is important. At the end of the training you will get the 35 PDUs certificate.

• Whom do I contact in case of any query regarding any of the courses?

We are always contactable at support@simplilearn.com and by telephone at +1 617 399 5607.

• Can I interact with others who are preparing for the exam?

Yes, you can interact with others who are also preparing for the exam through the forum link.

• How can I purchase a course for my study?

You may purchase a suitable course, both online and offline, as per your requirement from the eStore.

• Where can I find a list of upcoming workshops?

Please visit the events tab to see a list of upcoming workshops in PMP, ITIL and MS Project.

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PMP ® FAQs

• What is PMI?

PMI is the world’s leading not-for-profit association for the project management profession. PMI is recognized for the advocacy programs. With more than 265,000 members in over 170 countries, PMI is the leading membership association for the project management profession.

For 25 years, PMI’s global standards have helped establish the Institute as the premier authority in project management. For more information on PMI please visit www.pmi.org.

• What are PMI Certifications?

PMI offers a comprehensive certification program for project practitioners of all education and skill levels. Currently consisting of five credentials, the program demonstrates both your commitment to the profession and your expertise through certifying education, experience and competency.

Rigorously developed by project managers and globally accredited against International Standards Organization (ISO) standards, PMI certifications ensure that you and your projects excel.

According to a 2007 PricewaterhouseCoopers survey, 80% of high-performing projects use a credentialed project manager. Make sure you’re one of them by earning a PMI certification.

• Is the PMI standards industry specific?

PMI standards are not industry specific. They are practicable across industry.

• Why Choose a PMI Certification, than any other project management certifications? What makes PMI’s special?

PMI credentials:

Are flexible. PMI certifications are not based on one specific methodology, so they’re flexible and adaptable. You can easily transfer them between industries, market segments and geographic locations.

Keep you up-to-date. PMI continually conducts in-depth studies to ensure that our credentials actually reflect the current skills, knowledge and best practices you need to succeed.

Encourage professional growth. You never have to worry about a PMI certification becoming obsolete. Our certification maintenance program requires you to earn a professional development unit (PDUs), which encourages you to continually develop your skills and stay current as the profession changes.

Help you get ahead. PMI certification offers financial benefits — the Project Management Professional (PMP) ® credential increases your salary by up to 10%, according to the PMI Salary Survey — Sixth Edition, 2009—and helps you stand out and better market yourself to prospective employers.

Are renowned throughout the world. Part of that marketability comes from the prestige of PMI certifications. PMI has provided project management certifications for over 25 years, and our PMP ® credential was the first one designed specifically for project managers.

• What certification exams does PMI offer?

PMI offers now five different exams related to the discipline of Project Management. These are -

• PgMP: Program Management Professional
• PMP: Project Management Professional
• CAPM: Certified Associate in Project Manager
• PMI-SP: PMI Scheduling Professional
• PMI-RMP: PMI Risk Management Professional

Among these PMP certification is most popular. Our site focuses on PMP certification. PMI provides a handbook for each of these exams.

• Why simplilearn and why not others? Is simplilearn is a certified partner in spreading PMP and other certifications?

As the name suggests we, simpli impart the PMP education in the best and easiest way. Take a look the following details as to why you need to choose simplilearn and not others.

Certified Training Program – We are certified PMI education provider. Our REP ID is 3147.

Consistent Training Delivery - Simplilearn’s e-learning courseware, Live Online classes, physical classroom training are all in sync. This provides ample opportunity to the learners to revise the concept and get their doubts clarified at every step.

Our blended learning approach, which is a mix of classroom and online training, has revolutionized the PMP training landscape.

Well experienced Instructors – Simplilearn instructors have more than 20 years of hands on experience in Program & Project management. They mentor professionals across industries with best practices by relating them to real life scenario and present complex subject in a simple way.

PMI reviewed course materials – We offer training and course materials which is in sync with PMBOK4 – the latest edition.

Proven track record - Simplilearn has successfully completed 2 years of excellence in the field of Project Management Training. As on date simplilearn, has trained 8000+ professionals in the field of PMP certification in over 108 countries.

We provide trainings in 100% online manner as well as in blended approach, which is mix of online and classroom training to suit your specific training needs.

• What are course contents of simplilearn? Does it cover the entire syllabus prescribed for PMP examination?

The answer is yes, we cover the entire syllabus as prescribed by the PMI, USA. Please find our course content below:

• Lesson 1: Introduction to PMP Certification Course
• Lesson 2: Project Management Framework
• Lesson 3: Project Management Processes Group
• Lesson 4: Integration Management
• Lesson 5: Scope Management
• Lesson 6: Time Management
• Lesson 7: Cost Management
• Lesson 8: Quality Management
• Lesson 9: Human Resource Management
• Lesson 10: Communication Management
• Lesson 11: Risk Management
• Lesson 12: Procurement Management
• Lesson 13: Professional and Social Responsibility

• Can Simplilearn deliver a course at my company’s site?

If your company has a group of ten or more employees to train, we can schedule a private course at your company’s site. For more information contact our support team via email support@simplilearn.com or call our global support number.

• Where and how can I access the e-learning contents? Is there any limitations?

Once you are registered with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website.

An automated course purchase confirmation mail from our side will guide you through the process.

• How will I get my 35PDU’s? Is there any extra cost associated to this apart from the course fee?

Once you complete the specified numbers of hours of e-learning on our website, we will issue the 35 PDU certificate and there is no extra cost associated for the PDU’s.

• How to track number of hours spent on e-learning?

You can find this when you login to our LMS. There is a section by name “View Login / Logout” report.

• Will PMI approve your PDU’s to appear for exam?

We are a PMI REP. Our REP (Registered Education Provider of PMI) id is 3147.

Log onto www.pmi.org, the official website and under Professional development TAB click on Find REP link and search by name SIMPLILEARN.

So the certificate that we issue can be used as 35 contact hours of formal education required to appear for PMP Exam and yes all our course completion certificates are approved by PMI USA.

Please note, you can claim PDU, once you become PMP. Unless you are a PMP, you cannot claim PDU. For appearing in PMP exam, you do not require 35 PDU, but 35 Contact Hours.

• Am I going to get the course completion certificate online or by post to my home country? Will there be any additional charge for getting the certificate by post?

Course completion certificate or 35PDU’s will be issued by simplilearn as a PDF file sent to you automatically once you clock your requested number of hours on our website and attempt the full length test provided to you along with the course as a package.

Sorry, we do not send the hard copy of the certificate to our online course users. We provide hard copies only to our classroom training participants.

• What is the schedule for virtual classes if I opt for standard package?

We will inform about the schedule and the topic that would be covered one week before the actual class commences through email. The link to join the virtual class with password would be sent to each candidate on the day the class is going to be conducted.

• Can I buy practice test from Simplilearn?

Absolutely you can buy our practice test, to judge your preparedness for PMP exam and to study more if required or as you feel.

• How should I make the payment and what are the modes of payment available? Do I get a receipt or confirmation for the same?

Payments can be made though any of the following options and receipt of the same will be issued to the candidate automatically via email.

• Visa debit/credit card
• American express and dinner’s club card
• MasterCard, and
• Through PayPal

• Does the course fee include the PMP examination fee also?

NO, the course fee is only for earning 35PDU’s required to appear for PMP examination organized by PMI. One needs to apply online for PMP exam on www.pmi.org.

• How can I keep my PMP certification active?

You can keep your PMP certification active by earning 60 PDU’s within 1 CCR cycle (i.e. within 3 years of becoming PMP certified) by doing additional certifications that we offer like ITIL V3, or Microsoft Project Training.

• What are the resources we get for in depth study for PMP examination?

Along with the course content, you can refer Simplilearn Blog and forum for latest update about the examination. This includes experiences and queries posted by previous participants.

• What system requirements do I need to have to attend virtual classrooms?

• How do I report the PDUs I earn with simplilearn to PMI?

To report your Professional Development Units (PDUs), you will need to submit a PMP® Professional Development Activities Reporting Form directly to PMI®. For more details about this process visit www.PMI.org.

• What is the new format of the exam?

With effect from July 1st 2009, the PMP exam is based on PMBOK IVth edition. The PMBOK IVth edition was launched on Dec 31st, 2008. Exam results are divided in six areas. There are no minimum marks in separate areas.

• Can I view my exam results at the PMI site?

You can view your PMP credential status at https://www.pmi.org/certapp/default.aspx

You can also view certification status of other individuals at https://www.pmi.org/CertApp/Registry.aspx

• Can I find out what grade I received on my exam?

Yes, your score will be given to you automatically at the end of the exam at the prometric center.

• How do I find my PMI ID number?

You receive your PMI ID number, also known as your Member ID, when you apply for the credential exam or when you first become a PMI member. You use this number to report PDUs.

• How do I find my certification (PMP, CAPM, etc.) number?

Your certification number is shown on the certificate as the PMP, CAPM, PgMP, PMI-SP or PMI-RMP number.

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ITIL ® FAQs

• What is ITIL?

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world.

ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be planned, organized, delivered and supported to deliver business value, ITIL is owned and maintained by the UK Office of Government Commerce (OGC).

• What is an ITIL qualification?

ITIL stands for: Information Technology Infrastructure Library.

The ITIL Certificates are designed as – IT Service Management – qualifications. They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.

This certification is best suited and practicable across all IT and ITES individuals.

• What is APMG? Why is it important?

APMG-UK specializes in the accreditation and certification of organizations, processes and people, within a range of industries and management disciplines, APMG-UK is the UK arm of APMG-International. APMG is The Official Accreditor of the ITIL portfolio.

ITIL certification accredited by APMG, mean you have the genuine certificate by the official accreditor, please visit the home page of ITIL http://www.itil-officialsite.com/home/home.asp for more info.

• Why should I choose Simplilearn for ITIL and not others?

• We are one of the few APMG accredited training provider, APMG is the official accreditor for ITIL.
• We are pioneer in the field of blended model of training. Our trainers are Consultants who also deliver training. So, they bring in their real life examples, challenges and case studies to enhance learning of the participants.
• Our study methodology is proven by aspirants across 108 countries who have undergone our training. Our presentation is just a guideline for our ITIL training workshop. The training is driven by the participants expertise in their own field, the problems they face and how best to solve these problems, with the ITIL® framework in mind.
• We provide self paced study material with anytime, anywhere access (i.e., e-learning content). The content is available 24 / 7 through our user friendly learning management system.
• We don’t “sell” training. We offer training programs which suit individual unique training needs. We work with our customers to select the right group (the experience and the background).
• We strive to ensure that our participants understand the concepts. We mix IT and non-IT examples to ensure that the concepts are understood by both IT and non-IT executives in our ITIL training workshops.
• Our objective is to enable “learning through thought process”. We do not strive to push for certification. But certification is a definite by product by itself.
• Most economical training courses offered in the industry.

• What does having ITIL certifications mean?

The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

• Why do I need an ITIL Qualification?

The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.

The majority of companies that implement ITIL also encourage their employees to take the exams. If your staffs have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organizations or outsourcing companies.

• What is the difference between V2 and V3?

Amongst the key changes you’ll see in ITIL V3 is a wholesale shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive.

The core disciplines of ITIL V2 used to focus on “what” Service Support and Service Delivery should be done. Ten processes tightly defined ITIL V2 around some of the main operational elements of running IT services.

The Ten Original ITIL V2 Processes:

• Finance Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Service Level Management
• Change Management
• Service Asset & Configuration Management
• Release & Deployment Management
• Incident Management
• Problem Management

ITIL V3 Processes expanded the original ten processes into 27 processes organized into five core areas Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Processes.

The intent is to explain “how” more than just the “what” based approach of V2.

• Service Strategy

• Service Portfolio Management
• Demand Management
• Finance Management (V2)

• Service Design

• Availability Management (V2)

• Capacity Management (V2)
• IT Service continuity Management (V2)
• Service level Management (V2)
• Information Security management
• Supplier Management
• Service Catalog Management

• Service Transition

• Change Management (V2)

• Service Asset & Configuration Management (V2)
• Knowledge Management
• Release & Development Management (V2)
• Service Validation & Testing

• Service Operations

• Service Desk Management

• Technical Management
• IT Operations Management
• Applications Management – Processes
• Event Management
• Incident Management (V2)
• Problem Management (V2)
• Request Fulfillment
• Access Management

• Continual Service Improvement Processes

• CSI Service Level Management

• Service Measurement & Reporting
• CSI Improvement Process

ITIL V3 processes have expanded to cover the complete service management lifecycle and are closely aligned with ISO 20000.

ITIL V2 outlined what should be done to improve processes; ITIL V3 explains clearly how you should go about implementing the same.

Another key ITIL V3 addition is demonstrating return on investment to the business. This was one of the most frequent requests from the industry consultations, carried out as part of the version three projects.

• How do I get recognized in ITIL?

To get recognized in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognized exam centre. There are different levels of ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.

• What Does ITIL V3 Consists of?

ITIL V3 consists of a library of five books:

• Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
• Service Design – Guidance to shape the way in which your service strategy will become a reality.
• Service Transition – Guidance on the implementation of these services. Moving from the previous state to the new state.
• Service Operation – Guidance on the day to day management and measurement of your services.
• Continual Service Improvement – Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.

• Why should I get certified to ITIL V3?

Because ITIL V3 provides:

• increased user and customer satisfaction with IT services
• improved service availability, directly leading to increased business profits and revenue
• financial savings from reduced rework, lost time, improved resource management and usage
• improved time to market for new products and services
• Improved decision making and optimized risk

• I am already ITIL V2 qualified how do I upgrade to V3?

Individuals with existing ITIL V2 qualifications can use those qualifications as credits towards the Expert or may find that the credits or qualifications they hold will make them eligible for the current V3 Bridging routes.

Candidates who hold earlier ITIL qualifications can update their knowledge and certification via a series of “bridging” courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.

• Are V2 exams still available?

ITIL V2 exams will be completely phased out by June 2011. Exams will cease according to the following schedule:

• Will the Practitioners and Managers qualification remain the same?

The answer is NO, the ITIL qualification structure has completely changed and ITIL managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL Diploma certificate.

The courses and examinations for ITIL managers and practitioners to bridge to ITIL V3 are still under discussion by the examination board and are expected to be released over the coming few months.

• What are the ITIL courses offered by Simplilearn?

Simplilearn offer ITIL courses in following formats :

• Blended model of training (Balanced Mix of classroom based and online training)
• Online ITIL V3 Foundation standard course
• We also offer ITIL practice test at phenomenal low cost for more info please visit our website www.simplilearn.com

• Can Simplilearn deliver an in house or onsite ITIL training programs?

Yes, we would happy to arrange an inhouse or onsite ITIL training program as requested by the corporates, at discounted price. For corporate enquiry or in house training requirements please write to support@simplilearn.com with subject line as “ITIL Corporate” or call our global support number.

• Is it ok if I use the ITIL Manuals only to study?

For Basic level foundation you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required or of the standard. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.

For the intermediate or diploma levels it is compulsory to attend an accredited training course.

• Will I have to update my Foundation certification with the release of ITIL V3?

Yes, If you hold an ITIL foundation certificate from any of the previous versions of ITIL you need to attend a one day course with an examination in order to update it to an ITIL V3 qualification. This will be essential for anyone wishing to go onto the higher levels of ITIL.

• How long do I have to wait for the results of my multiple choices CBT examinations?

For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

• How long are the ITIL V3 qualifications valid for?

ITIL V3 qualifications are not valid for a defined period and will not expire.

• How can I specify how my name should be printed on the certificate?

At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

• How much does it cost to sit the ITIL examinations?

If you are sitting in the examinations through an accredited training organization, the costs of the exams are generally included in the course fee. APMG-International use a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exams are being sat. To find out the cost in your region, please contact the APMG-International Service Desk on servicedesk@apmg-international.com or you can write to us at support@simplilearn.com with subject line “ITIL Examination”.

• What are the pass marks for the ITIL examinations?

Pass marks for the ITIL examinations are as follows :

• Foundation : You will need to score 26/40 (65%) to pass the foundation exam.
• Foundation Bridge : You will need to score 13/20 (65%) to pass the foundation bridge exam
• Intermediates (inc. MALC): You will need to score 28/40 (75% to pass an intermediate exam.
• Managers Bridge : You will need to score 16/20 (80%) to pass the managers bridge exam.

• What happens if I fail an exam?

In the unfortunate case you failed an examination; you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.

There is no limit to the number of times you can retake the examination.

Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

• What is Prometric and what is its role?

Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.

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MS PROJECT FAQs

• What is Microsoft Office Project Professional 2007-2010 training program?

Microsoft Office Project Professional 2007-2010 Training Course will teach you how to stay informed, keep project teams aligned, and control project work, schedules and finances.

Integration with familiar Microsoft Office system programs, powerful reporting options, well guided planning wizards and templates help you become more productive.

• Who would need to do MS project training course?

Business managers, project managers, team planners and team members who want to track and manage project tasks, costs and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project 2007-2010; end users seeking competence in Microsoft Office Project 2007-2010.

Additionally PMP certified professionals can do this training program to earn 45 PDU which they can claim or use to keep their PMP certification active.

• Here the Top Reasons why to Go for Simplilearn Microsoft Project 2007-2010 training course?

• Our MS project course is in sequence for both MS project 2007/2010. Our comprehensive training includes 15 modules on MS project 2010 as well as on MS project 2007.
• Our Audio-video course content is developed by Microsoft.
• The course access is provided for a period of 1 year. This enables participants to refer back the course content while they use Ms Project on their live projects to clarify any doubts instantaneously.
• The course content is available 24 / 7 through a user-friendly Learning Management System.
• Simplilearn provides unmatched pre and post program support.
• This is one of the most economic training courses on Microsoft project.

• What’s new on MS project 2010?

The new features of MSP 2010 can be mainly highlighted as

Fluent UI - The Project 2010 user interface is redesigned and now uses the Microsoft Office Fluent user interface (UI).

Backstage view - The Microsoft Office Backstage is part of the Fluent UI and a companion feature to the ribbon.

Team Planner - Project 2010 Professional contains the Team Planner, a resource scheduling view that lets users see at a glance what their team members are working on and move tasks from one person to another.

Synchronization with SharePoint lists - In Project 2010 Professional, users can export project files to a list in Microsoft SharePoint Server 2010 or Microsoft SharePoint Foundation 2010.

Manual scheduling - Project 2010 changes how projects are scheduled. Factors such as task dependencies and the project calendar no longer automatically adjust task dates when a task is manually scheduled.

Placeholder tasks - Placeholder tasks let users create a plan by using task names only. Users can enter any combination of start date, finish date, and duration and fill in the rest later.

Inactive tasks - Users can make tasks inactive and still keep them in their projects. The main value of this feature is that custom field information, resource assignments, and all other data stays in the task.

Top-down summary - Creating subtasks and then rolling them up into summary tasks is no longer restricted. In Project 2010, users can create summary tasks first, and the summary tasks can have dates that do not exactly match the roll-up dates of the subtasks.

Compare projects - The compare projects feature in Project 2010 now includes Gantt bars to help users see more clearly how one version of a project differs from another version.

Timeline - Project 2010 now includes a timeline view. For new files, the timeline view is automatically displayed above most other views. This shows a concise overview of the entire schedule.

Enhanced copy and paste - These features lets users copy and paste content between Microsoft Office programs and Project 2010, and keep formatting, outline levels, and column headers.

Excel-like features

Features similar to those in Microsoft Excel are available in Project 2010. This includes the following:

Simplified adding of new columns. A user can click the Add New Column heading at the right end of a sheet view, and then type or select the name of a new or existing column. An existing column can also be quickly renamed by clicking its title and typing a different column name.

Enhanced filter UI makes it easier for users to find tasks and resources.

32-bit color support and text wrapping enable users to create views that are similar to Excel reports.

Find commonly used commands quickly – The most commonly used commands can now be found easily. By right-clicking any item in a view, such as bar, table cell, or chart, a mini-toolbar with a quick list of commonly used commands is displayed.

The view slider – In Project 2010, users can quickly zoom in and out of the time phased section of a view by using a slider in the status bar. Move the view slider to the right to zoom in a schedule and move the slider to the left to zoom out. The view slider works in the Gantt chart, network diagram, calendar, and all graph views.

Backwards compatibility – Project 2010 is compatible with previous versions of Microsoft Project.

• Do you provide access to MS project 2007 or 2010 software?

NO, we won’t provide the software. We only provide the MS project training course, either you need to have a trail version of the MS project professional or buy a genuine one from official provider Microsoft. You can get trail version of MS project 2010 here MSP2010.

• My MS project is working very slowly?

We advise you to install a free software or plug-in called “Silver light” provided by Microsoft which will resolve the problem.

• How to access my MS project course?

Please follow the below steps :

• Go to http://microsoft.simplilearn.com/
• Enter your course code: XXXX XXXXX XXXX (Please enter without in between space)
• Click on submit code. You will get an email with user id and password to access the course.
• Please enter the User id and password on http://microsoft.simplilearn.com/ and start accessing the course.

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SIX SIGMA FAQs

• What is Six Sigma?

Six Sigma is a highly disciplined approach that enables the organizations to focus on creating and delivering nearly-perfect products and services. The underlying idea being that if you can measure how many “defects” you have in a process and you can systematically figure out a way to eliminate them then you get as close to “zero defects” as possible.

• Is Six Sigma all about statistics?

No, it’s all about the customer and what it takes to satisfy their needs. Statistical tools are a fundamental part of Six Sigma and it helps bring about objective knowledge of problems lying in business processes and solutions that solves the problem. Six Sigma’s aim is to “fix business problems through the aid of statistics”.

• What is DMAIC (Define, Measure, Analyze, Improve and Control)?

The Define, Measure, Analyze, Improve and Control (DMAIC) methodology has five steps:

• Define the customer requirements, clarify the problem and set goals.
• Measure the current processes and collect relevant data for future comparison.
• Analyze to verify root causes and determine the relationship while considering all factors.
• Improve to generate and apply solutions. Modify existing processes or develop better processes.
• Control by monitoring to assure continued high-quality performance

• Who should enroll for our Six Sigma Green Belt Certification?

Six Sigma can be applied to many aspects of business, and therefore can benefit almost all companies who want to make their business processes efficient. By enrolling in Six Sigma Green Belt training , you will be able to help in improving your organization’s bottom line drastically, and at the same time this certification will help you to grow up in you professional career.

• Is Six Sigma and Project Management Methodology are same?

No. Project Management Methodology is all about managing projects. Six Sigma focuses on process improvement. All Six Sigma projects must be built on a solid Project Management Methodology and Six Sigma is not a replacement. Six Sigma uses statistical tools within the framework of the Project Management Methodology to help execute projects more efficiently and with a more customer-driven approach.

• What are the responsibilities of Six Sigma Green Belt Certified?

Six Sigma Green Belt certified employees deliver value to its customers in multitude ways. Green Belts dedicate approximately 20 – 25% of their time assisting Black Belt projects, applying Six Sigma tools and working collaboratively with their teams’ routine deliverables or completing Six Sigma projects on time. Additionally, Green Belts use their skills to propose projects which are in pipeline.

• What Six Sigma teaching programs does Simplilearn Offer?

Simplilearn provides two different options of Six Sigma Green belt training

• Blended Model of 3 days classroom training and 3 months of online access to e-learning course content
• 100% online training

• What do I receive upon certification?

On successful completion of the Six Sigma Green Belt course, participants will be receiving Course Completion Certificate. For participants requiring PDUs, Certificate with 45 PDUs will be delivered.

• How to register for the course?

Go to www.simplilearn.com and select the mode of the training that you want to register:

1. Online

2. Classroom

Select the course and the location which will take to the Registration Page. On registration, you will be able to make the payment. Once your payment is successful, you will be registered for the course.

• Where and how can I access the e-learning contents? Is there any limitations?

Once you are registered with us for the course by paying the course fee, you can have 24/7 access to the e-learning content on our website.

An automated course purchase confirmation mail from our side will guide you through the process.

• Does the course fee include the ASQ Certification examination fee also?

No, the course fee is only for the training which will prepare you to take the certification exam conducted by ASQ. One needs to apply to ASQ for certification exam and it can be applied online on http://www.asq.org/

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