The Continual Service Improvement module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Objective of CSI

• To obtain knowledge on ITIL concepts and terminology and enable delegates to understand the processes, functions and activities involved in CSI.
• To give a detailed management/business level understanding of the ITIL® CSI phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
• To explain the roles and justify the need of CSI in the Service Lifecycle.
• To align and realign IT services to changing business needs.

Benefits of CSI:

• To review business services and infrastructure services on a regular basis.
• To identify more economical ways of providing a service where possible.
• Improved quality of business services
• Increased staff productivity
• Gives a clear view of the management operations and services
• Better relation between IT service providers and customers

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