ITIL® Intermediate Level
ITIL Intermediate level has a modular structure with each module focus on different aspects of ITIL. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs or their organizational needs. The Intermediate modules focuses more on detail oriented study than the Foundation level, and is an industry-recognised qualification.
If you aspire to handle a management/team lead role which requires a broad management focus on ITIL practice areas and work/co-ordinate across teams or manage multiple capability areas then SERVICE LIFECYCLE modules will be of interest to you.
If you aspire to specialize in process-level knowledge in one or more processes which focuses more on day to day execution then SERVICE CAPABILITY modules will be of interest to you.
Some individuals may wish to concentrate on one stream of modules; however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed technical perspective. The ITIL Managing across the Lifecycle (MALC) Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving ITIL Expert Level.
ITIL® QUALIFICATION SCHEME
To become an ITIL Expert, one must gain 22 credit points. In the diagram above, you can see how many credit points each module will fetch you.
- ITIL Foundation – 2 Points
- ITIL Intermediate Lifecycle Modules – 3 Points Each
- ITIL Intermediate Capability Modules – 4 Points Each
- Managing Across the Lifecycle (MALC) – 5 Points
Some key requirements all candidates must meet, which are:
- All candidates must hold the ITIL Foundation certificate or a Bridge qualification equivalent.
- A total of 17 credits minimum must be achieved from ITIL Intermediate Level before the Managing Across the Lifecycle (MALC) module can be taken.
- The Managing Across the Lifecycle (MALC) module must be taken and passed once 17 credits have been earned to achieve a total of 22 credits minimum required for ITIL expert.
- Candidates should achieve a balanced knowledge base across the full ITIL service lifecycle.
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