ITIL Operational Support and Analysis (OSA) Certification Training Courses Bangalore, Chennai, Mumbai, Pune | ITIL Intermediate OSA Training Module | ITIL OSA Exam Questions

ITIL Intermediate Operational Support and Analysis

The Operational Support and Analysis module is one of the ITIL Service Capability modules and the objectives of this module is to enable the ITIL practitioners to apply OSA practice in resolution and support of the service management lifecycle and especially in the following ITIL Processes, roles and function areas:

Event management
Incident management
Request fulfilment
Problem management
Access management
Service desk
Technical management
IT operations management
Application management

Lifecycle modules which would enhance your knowledge gained from this module are:

Target Audience

Who should attend this course?
Following is the list of professionals who can opt for this course. This is just a representative list. Anyone who is practising ITIL or interested in gaining in-depth knowledge on ITIL modules can attend this course.

Configuration Manager
Availability Manager
System Software
Applications Support
IT Operations Manager
Network Control and Operation
Database Administrator
Problem Manager
Network Support

Simplilearn Advantage

ITIL Intermediate Operational Support and Analysis Training

APMG accredited ATO for ITIL Foundation and Intermediate Modules
EXIN accredited AEC
Trained 12,000+ professionals across 115 countries
Training programs to suit individual’s unique learning needs
E-learning content and offline reference materials

Benefits of Operational Support and Analysis

Successful implementation of OSA best practices will help in reducing downtime and costs
Improving customer satisfaction
Get expertise in planning, implementing and optimizing the OSA processes
Achieving operational excellence
Learning the techniques for evaluating challenges, Critical Success Factors (CSFs) and Risks

Salient features of our training course

3-day intense classroom session with expert trainers and mandatory remaining hours should be cover from e-learning
3-months online access to our renowned e-learning content
2 simulation tests for extensive practise
24*7 support through Live chat, email, and phone
Access to local study groups for knowledge sharing
45 PMI® PDUs certificate for PMP® certified participants

Eligibility

For attending the workshop there is no mandatory eligibility criteria. But yes, to attend the OSA certification exam, you should have undergone training through ATOs like Simplilearn and also an ITIL Foundation certified.

Day-wise Course Agenda

About ITIL Intermediate Courses in India

Location	Dates	Timing	Price	Registration
Bangalore	May. 04 – 06, 2012	09:30 AM – 06:30 PM	INR 35599 + 12.36 % Tax
Chennai	May. 04 – 06, 2012	09:00 AM – 06:00 PM	INR 35599 + 12.36 % Tax
Delhi	May. 26 – 28, 2012	09:00 AM – 06:00 PM	INR 35599 + 12.36 % Tax
Hyderabad	May. 11 – 13, 2012	09:00 AM – 06:00 PM	INR 35599 + 12.36 % Tax
Kolkata	May. 11 – 13, 2012	09:00 AM – 06:00 PM	INR 35599 + 12.36 % Tax
Mumbai	May. 11 – 13, 2012	09:30 AM – 06:30 PM	INR 35599 + 12.36 % Tax
Pune	May. 11 – 13, 2012	09:30 AM – 06:30 PM	INR 35599 + 12.36 % Tax

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