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ITIL V3 Foundation Course
Lesson 1: Introduction
Lesson 2: Evolution of ITIL
Lesson 3: Service Management as a Practice
Lesson 2: Evolution of ITIL
Lesson 3: Service Management as a Practice
- Concept of Good Practice & ITIL
- Concept of a Service
- Concept of Service Value
- Concept of Service Management
- Value Creation through Services
- Technologies Private Limited
- Functions and Processes
- The Process Model & Characteristics
- Role Definitions & RACI Model
- Service Management Technology & Automation
Lesson 4: The Service Lifecycle
- Define & understand the follo
- The Service Lifecycle
- The ITIL Library
- The Role of IT Governance
Lesson 5 : The Lifecycle Phase: Service Strategy
- Functions and Processes in Service Strategy
- Financial Management
- Service Portfolio Management (SPM)
- Demand Management
Lesson 6: The Lifecycle Phase: Service Design
- Functions and Processes in Service Design
- Service Catalogue Management
- Service Level Management
- Capacity and Availability Managem
- IT Service Continuity Management
- Information Security Management
- Supplier Management
Lesson 7 : The Lifecycle Phase: Service Transition
- Functions and Processes in Service Transition
- Transition Planning and Support
- Change Management/li>
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing, Evaluation
- Knowledge Management(DIKW cycle)
Lesson 8: The Lifecycle Phase: Service Operation
- Functions and Processes in Service Operation
- Event and Incident Management
- Request Fulfillment
- Problem and Access Management
- Monitoring and Control
- IT Operations
- Service Desk
- Technology and Architecture
Lesson 9: The Lifecycle Phase: Continuous Service Improvement
- Functions and Processes in Service Operation
