ITIL 2011 Intermediate Certification Training | ITIL 2011 Intermediate Service Operation Training | ITIL 2011 Intermediate Certification: Classroom Training Workshop

ITIL^® Intermediate Service Operation Module

The ITIL^® Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL^® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL^® Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL^® Service Operation publication.

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL^® Foundation Certificate in IT Service Management (the 2011 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission

Target Candidate

The course syllabus covers the management-level concepts and core information of the activities and techniques within Service Operation, but not the specific details of each of the Service Operation processes.

The main target group for the ITIL^® Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:

Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Managers
Supervisory staff
Team leaders
Service designers
IT architects
IT planners
IT consultants
IT audit managers
IT security managers
ITSM trainers involved in the on-going management, coordination and integration of operation activities within the Service Lifecycle Individuals who require a detailed understanding of the ITIL^® Service Operation phase of the ITIL^® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
IT professionals working within or about to enter a Service Operation environment and requiringan understanding of the concepts, processes, functions and activities involved Individuals seeking the ITIL^® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
Individuals seeking progress towards the ITIL^® Master in IT Service Management for which the ITIL^® Expert is a prerequisite