Quality Management, a relatively recent phenomenon ensures that an organization, product or service is consistent with quality. It is based on both prospective and retrospective reviews. However, the scope of Quality management is not just limited to product or service quality but also deals with the means to achieve and maintain quality standards. Thus, Quality Management may be defined as an act of performing all the activities and tasks which are needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement.
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Continuous and consistent quality improvement is a must pre-requisite for all the Quality Management Systems. Quality improvement is a recurring process and should be repeated at regular intervals. It is an ongoing process, not a one-time effort and lasts with the life of an enterprise. Different examples across industries have proved that any negligence on product quality and process improvements end up in serious catastrophic results for the company and its products.
The following representation shows the process of continual improvement in a Quality Management System.
Following are the globally accepted and recognized methods for Quality Improvement:
Broadly, the process of Quality Management involves three important phases viz. Quality Planning, Quality Assurance, Quality Control, and Documentation. Let us discuss these phases in detail:
An effective Quality Management Improvement plan is the need of the hour for any organization. Successful implementation of a Quality Management Improvement Plan always results in achieving a balance of quality, efficiency, and profitability in any organization. All the activities, methods and phases involved in a Quality Management Improvement Plan are cyclic and recurring in nature. An organization is expected to understand its own delivery systems and key processes in order to embark on the path of an effective Quality Management Improvement.
For all those aspirants who have always been interested in Quality Management or professionals who want to take up a course in honing up their Quality Management skills, can find an array of courses offered by Simplilearn – the world leader in professional Quality Management certification courses.
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Certified Lean Six Sigma Green Belt | 13 Dec -18 Jan 2020, Weekdays batch | Your City | View Details |
Eshna writes on PMP, PRINCE2, ITIL, ITSM, & Ethical Hacking. She has done her Masters in Journalism and Mass Communication and is a Gold Medalist in the same. A voracious reader, she has penned several articles in leading national newspapers like TOI, HT, and The Telegraph. She loves travelling and photography.
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