Course Description

  • What is the course all about?

    This course helps an individual to identify components of standard personal computers and describe personal computer operating systems. The participants will be able to configure and install computer components and maintain and troubleshoot hardware and software. This course will also provide a guidance in installing and configuring operating systems as well as identify network technologies and hardware. A CompTIA A+ certified individual will be able to manage laptops and portable computing devices and install and manage printers and other peripheral devices. The learner will be able to describe personal computer security concepts and list and implement mobile device configurations. The course consists of 9 sections. 1 to 4 sections covers 220 – 901 exam objectives and 5 to 9 sections covers 220 – 902 exam objectives.

Course Preview

    • Course Overview

      06:28
      • 1 Introduction to CompTIA A+ Certification Exam
        06:28
    • Lesson 1.1 - BIOS and UEFI

      12:40
      • 1 Welcome Screen
        00:09
      • 2 What's in it for me
        00:24
      • 3 BIOS and UEFI
        00:19
      • 4 What is BIOS?
        01:11
      • 5 Firmware Upgrades Flash BIOS
        00:40
      • 6 BIOS Interface
        00:45
      • 7 BIOS Component Information
      • 8 BIOS Component Configuration
      • 9 BIOS Drive Encryption
        01:38
      • 10 BIOS Security - LoJack
        01:10
      • 11 POST
        00:44
      • 12 Beep Codes
      • 13 Monitoring
        00:49
      • 14 Intrusion Detection
        00:39
      • 15 Accessing the BIOS
        00:30
      • 16 Knowledge Check
      • 17 BIOS Updates
        00:48
      • 18 BIOS Related Symptoms
        00:42
      • 19 CMOS
        01:22
      • 20 BIOS Vs. CMOS
        00:50
    • Lesson 1.2 - Motherboards

      07:48
      • 1 Motherboards
        00:09
      • 2 Motherboard Form Factors
        00:29
      • 3 ATX Motherboard
      • 4 Motherboard Comparison
        00:24
      • 5 Expansion Slots PCI
        00:35
      • 6 Types of PCI Expansion Slots
      • 7 Slot Comparison
        00:41
      • 8 Motherboard Architecture
        01:43
      • 9 Power Connectors
        00:30
      • 10 Power Connector Types
      • 11 P1 Power Output
        00:36
      • 12 PC Airflow
        00:42
      • 13 Fan Connectors
        00:19
      • 14 Front Panel Connectors
        00:50
      • 15 BUS Speed
        00:50
      • 16 Knowledge Check
    • Lesson 1.3 - RAM

      00:10
      • 1 Memory
        00:10
      • 2 Types of Memory Modules
      • 3 RAM Compatibility and Speed
      • 4 Knowledge Check
    • Lesson 1.4 - PC Expansion Cards

      00:10
      • 1 PC Expansion Cards
        00:10
      • 2 Types of Expansion Cards
      • 3 Knowledge Check
    • Lesson 1.5 - Storage Devices

      08:45
      • 1 Storage Devices
        00:10
      • 2 Types of Storage Devices
        00:26
      • 3 Optical Drives
        01:51
      • 4 Solid State Flash Drives
        01:25
      • 5 Hybrid Drives
        00:34
      • 6 RAID
        00:44
      • 7 Types of RAID Technologies
        02:45
      • 8 Tape Drives
        00:50
      • 9 Knowledge Check
    • Lesson 1.6 - CPU Technologies

      03:38
      • 1 CPUs
        00:10
      • 2 Socket Types INTEL and AMD
        03:28
      • 3 CPU Characteristics
      • 4 Cooling
      • 5 Knowledge Check
    • Lesson 1.7 - Interfaces

      05:21
      • 1 PC Connection Interfaces
        00:10
      • 2 USB Connections
        01:26
      • 3 FireWire
        00:53
      • 4 SATA Cable
        00:51
      • 5 Other Connector Types
      • 6 Wireless Connections
        01:10
      • 7 Digital Rights Management
        00:51
    • Lesson 1.8 - Computer Power

      03:45
      • 1 Power Supply
        00:10
      • 2 Connector Types
        01:26
      • 3 Power Supply Specifications
        02:09
    • Lesson 1.9 - Computer Configurations

      00:10
      • 1 Custom PC Configuration
        00:10
      • 2 Components for Configure
    • Lesson 1.10 - Display Devices

      05:54
      • 1 Display Devices
        00:04
      • 2 LCD Technologies
        00:40
      • 3 Types Of Display Devices
      • 4 Types of Backlights
        00:45
      • 5 Refresh Rates
        00:21
      • 6 Resolution
        00:51
      • 7 Display Devices Terms
        00:59
      • 8 Privacy Antiglare Filters Multiple Displays
        01:00
      • 9 Aspect Ratios
        01:14
    • Lesson 1.11 - Connector Types

      00:11
      • 1 Connector Types
        00:11
      • 2 Types of Display Connectors
      • 3 Audio Ports
      • 4 Adapters and Converter
      • 5 Knowledge Check
    • Lesson 1.12 - Computer Peripherals

      00:10
      • 1 Computer Peripherals
        00:10
      • 2 Input Devices
      • 3 Other Input Devices
      • 4 Input and Output Devices
      • 5 Knowledge Check
    • Lesson 1.13 - SOHO Multifunction Devices

      03:25
      • 1 SOHO Multi - function Devices
        00:16
      • 2 Settings of a Printer
        00:59
      • 3 Device Sharing
        01:00
      • 4 Integrated Print Server and Cloud Based Printing
        00:39
      • 5 Public or Shared Devices
        00:31
      • 6 Printer Data Privacy
      • 7 Knowledge Check
    • Lesson 1.14 - Printers

      06:47
      • 1 Printers
        00:15
      • 2 Types of Printers
        00:08
      • 3 Laser Printers
        00:25
      • 4 Laser Printer Imaging Process
        01:37
      • 5 Components of Laser Printers
        00:51
      • 6 Inkjet Printers
        00:58
      • 7 Thermal Printers
        00:53
      • 8 Impact Printers
        00:56
      • 9 Virtual Printers
        00:44
    • Lesson 1.15 - Printer Maintenance

      03:29
      • 1 Printer Maintenance Intro
        00:07
      • 2 Printer Maintenance for Different Types of Printers
      • 3 Quiz
      • 4 Key Takeaways
        03:17
      • 5 Conclusion
        00:05
    • Lesson 2.1 - Cables and Connectors

      05:56
      • 1 Welcome Screen
        00:10
      • 2 What's in it for me
        00:29
      • 3 Types of Cables and Connectors
        00:14
      • 4 Fiber Cables and Connectors
        01:41
      • 5 Ethernet Cables
        00:48
      • 6 Types of Ethernet Cables
        00:34
      • 7 Cable Standards
        01:03
      • 8 Coaxial Cables
        00:57
      • 9 Knowledge Check
    • Lesson 2.2 - Cable Characteristics

      02:51
      • 1 Characteristics of Cables and Connectors
        00:07
      • 2 Multi-mode and Single mode Cabling
      • 3 Ethernet Cable Standards
        01:35
      • 4 Types of Twisted Pair Cables
        01:09
      • 5 Knowledge Check
    • Lesson 2.3 - TCP/IP

      08:45
      • 1 TCP/IP
        00:11
      • 2 IP Address
        01:07
      • 3 IP V4 and V6
        02:19
      • 4 IP Addressing
        01:26
      • 5 IP Addressing - Other Classes
        01:21
      • 6 MAC Address
        00:25
      • 7 Characteristics of TCP/IP
      • 8 DNS, IPv4 and IPv6 Screens
        00:25
      • 9 Subnet Mask
        00:26
      • 10 Subnet Mask Vs. CIDR
        01:05
      • 11 Knowledge Check
    • Lesson 2.4 - Ports and Protocols

      01:46
      • 1 TCP/IP Ports and Protocols
        00:10
      • 2 TCP Ports
        00:22
      • 3 Ports 20 - 53
      • 4 Ports 67 - 123
      • 5 Ports 137 - 3389
        01:14
      • 6 Protocols
      • 7 Other Protocols
      • 8 More Important Protocols
      • 9 Knowledge Check
    • Lesson 2.5 - Wireless Networking

      00:33
      • 1 Wireless Networking Standards
        00:10
      • 2 Overview of Wireless Standards
        00:15
      • 3 Wireless Standards
      • 4 Wireless Encryption
        00:08
      • 5 Wireless Encryption Protocols
      • 6 Knowledge Check
    • Lesson 2.6 - Configuring a SOHO Router

      02:05
      • 1 Configuring a SOHO Router
        00:10
      • 2 Installing and Configuring SOHO
        00:51
      • 3 Networking Terms
      • 4 Other Networking Terms
        01:04
      • 5 Knowledge Check
    • Lesson 2.7 - Internet Connections

      02:09
      • 1 Internet Connections
        00:10
      • 2 Types of Internet Connections
      • 3 Additional Types of Internet Connections
        01:09
      • 4 Types of Networks
        00:50
      • 5 Knowledge Check
    • Lesson 2.8 - Network Devices

      01:29
      • 1 Network Devices
        00:09
      • 2 Common Network Devices
      • 3 Other Network Devices
      • 4 Networking and Internet Devices
        01:20
      • 5 Knowledge Check
    • Lesson 2.9 - Networking Tools

      02:46
      • 1 Networking Tools
        00:06
      • 2 Types of Networking Tools
      • 3 Other Networking Tools
        00:58
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways
        01:37
      • 7 Conclusion
        00:05
    • Lesson 3.1 - Laptop Hardware

      07:44
      • 1 Welcome Screen
        00:11
      • 2 What's in it for me
        00:32
      • 3 Laptop Hardware
        00:23
      • 4 Express Cards
        00:38
      • 5 So-DIMM
        00:36
      • 6 Flash Memory
        00:14
      • 7 Thunderbolt and Mini Display
        00:38
      • 8 Laptop Convertors
      • 9 Knowledge Check
      • 10 Hardware Device Replacement
      • 11 Mini PCI Express
        00:27
      • 12 Screen
        00:20
      • 13 DC Jack
        00:43
      • 14 Battery
        00:34
      • 15 Touch Pads/ Frames
        00:39
      • 16 Speakers/ Smartcard Reader /Memory
        00:44
      • 17 System Board
        00:31
      • 18 CPU
        00:34
      • 19 Knowledge Check
    • Lesson 3.2 - Laptop Display

      00:45
      • 1 Laptop Display
        00:06
      • 2 Types of Laptop Displays
      • 3 Wi-Fi Antenna Connector/ Placement
        00:39
      • 4 Inverter/ Webcam /Digitizer/ Microphone
      • 5 Knowledge Check
    • Lesson 3.3 - Laptop Features

      03:13
      • 1 Laptop Features
        00:07
      • 2 Special Function Keys
        01:26
      • 3 External Features
        00:52
      • 4 External Screens
        00:48
      • 5 Knowledge Check
    • Lesson 3.4 - Mobile Devices

      00:08
      • 1 Mobile Devices
        00:08
      • 2 Other Mobile Devices
      • 3 Wearable Technology Devices
      • 4 Other Useful Devices
      • 5 Knowledge Check
    • Lesson 3.5 - Mobile Device Accessories

      01:05
      • 1 Mobile Device Accessories
        00:08
      • 2 Connection Types
      • 3 Mobile Accessories
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways
        00:49
      • 7 Conclusion
        00:08
    • Lesson 4.1 - Troubleshooting Computer Hardware

      02:16
      • 1 Welcome Screen
        00:09
      • 2 Whats in it for me
        00:25
      • 3 Troubleshooting Computer Hardware
        00:13
      • 4 PC Problems
      • 5 Other PC Problems
      • 6 Troubeshooting Tools
        01:29
      • 7 Knowledge Check
    • Lesson 4.2 - Troubleshooting Storage Devices

      03:22
      • 1 Troubleshooting Storage Devices
        00:10
      • 2 Hard Drive read write failure
        00:43
      • 3 Common Hard Drive Problems
      • 4 More common Hard Drive problems
        00:43
      • 5 Other common Hard Drive problems
        00:53
      • 6 Troubleshooting Tools
      • 7 More Troubleshooting Tools
        00:53
      • 8 Knowledge Check
    • Lesson 4.3 - Troubleshooting Display Issues

      00:59
      • 1 Troubleshooting Display Issues
        00:10
      • 2 Video and Display Symptoms
      • 3 More Video and Display Symptoms
        00:49
      • 4 Other Video and Display Symptoms
      • 5 Knowledge Check
    • Lesson 4.4 - Troubleshooting Networks

      01:59
      • 1 Troubleshooting Networks
        00:11
      • 2 Networking Problems
        01:10
      • 3 Other Networking Problems
      • 4 More Networking Problems
      • 5 Networking Tools
      • 6 More Networking Tools
        00:38
      • 7 Other Networking Tools
      • 8 Knowledge Check
    • Lesson 4.5 - Troubleshooting Mobile Devices

      04:09
      • 1 Troubleshooting Mobile Devices
        00:12
      • 2 Mobile Display Issues
        00:31
      • 3 Other Mobile Display Issues
      • 4 More Mobile Display Issues
        00:59
      • 5 Problems with the Laptop
        01:28
      • 6 Rules for Disassembling and Re-assembling
        00:59
      • 7 Knowledge Check
    • Lesson 4.6 - Troubleshooting Printers

      06:27
      • 1 Troubleshooting Printers
        00:10
      • 2 Common Printer Problems
        02:03
      • 3 More Common Printer Problems
        01:20
      • 4 Other Common Printer Problems
        01:15
      • 5 Printer Tools
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways
        01:33
      • 9 Conclusion
        00:06
    • Lesson 5.1 - Microsoft Operating Systems

      23:23
      • 1 Welcome Screen
        00:15
      • 2 What's In It for me
        00:43
      • 3 Microsoft Operating Systems
        00:29
      • 4 Windows Vista
        01:21
      • 5 Editions of Windows Vista
      • 6 Vista Requirements
        01:16
      • 7 Windows 7
      • 8 Windows 7 Requirements
        00:50
      • 9 Windows 7 Editions
        00:52
      • 10 Knowledge Check
      • 11 Windows 8/ 8.1
      • 12 Windows 8 Processor Requirements
        00:29
      • 13 Windows 8 /8.1/ 10 Requirements
        00:20
      • 14 32 - Bit Vs. 64 - Bit
        01:16
      • 15 Aero
        00:29
      • 16 Aero Features
        01:00
      • 17 Gadgets
        00:27
      • 18 User Access Control
        01:06
      • 19 BitLocker
        00:45
      • 20 Shadow Copy
        00:47
      • 21 Knowledge Check
      • 22 System Restore
        01:00
      • 23 Ready Boost
        00:27
      • 24 Vista Sidebar
        00:29
      • 25 Windows Compatibility Mode
        00:55
      • 26 XP Mode
        00:47
      • 27 Windows Easy Transfer
        01:13
      • 28 Administrative Tools
        00:44
      • 29 Windows Defender
        00:29
      • 30 Windows Firewall
        00:38
      • 31 Action Center
        00:33
      • 32 Knowledge Check
      • 33 Event Viewer
        00:47
      • 34 File Structure and Paths
        00:21
      • 35 Category View vs. Classic View
        00:17
      • 36 Windows Upgrade Advisor
        00:52
      • 37 Windows Anytime Upgrade
        00:42
      • 38 Windows Upgrade Paths
        00:44
      • 39 Windows 8 10 Features
      • 40 Knowledge Check
    • Lesson 5.2 - Installing Windows

      05:45
      • 1 Installing Windows
        00:11
      • 2 Boot Methods
        01:10
      • 3 Type of Installations
      • 4 Partitioning
        00:55
      • 5 GPT Partitioning Style
        00:40
      • 6 Knowledge Check
      • 7 File System Types Formatting
      • 8 Other File Formats
        00:35
      • 9 History of OS
        00:28
      • 10 Loading Alternate Third Party Drivers
        00:40
      • 11 Workgroup vs Domain Setup
      • 12 Driver Installation Software and Windows Update
        00:36
      • 13 Factory Recovery Partition
        00:30
      • 14 Knowledge Check
    • Lesson 5.3 - The Windows Command Line

      02:07
      • 1 Windows Command Line
        00:07
      • 2 Operating System Commands
      • 3 More Operating System Commands
        01:27
      • 4 Additional Operating System Commands
        00:33
      • 5 Networking Command Lines
      • 6 Knowledge Check
    • Lesson 5.4 - Windows Operating System Features

      03:17
      • 1 Windows Operating System Features
        00:06
      • 2 Administrative Tools
      • 3 Task Manager
        00:49
      • 4 Knowledge Check
      • 5 Disk Management
      • 6 Transfer File Settings
        00:39
      • 7 System Utilities
        01:43
      • 8 Knowledge Check
    • Lesson 5.5 - The Windows Control Panel

      04:18
      • 1 Windows Control Panel
        00:07
      • 2 Internet Options
        01:33
      • 3 Display Settings
        01:09
      • 4 Knowledge Check
      • 5 Folder Options
      • 6 System Options
        00:44
      • 7 Power Options
      • 8 Other Features
        00:45
      • 9 Knowledge Check
    • Lesson 5.6 - Windows Networking

      03:08
      • 1 Windows Networking
        00:07
      • 2 Home Group File Print Sharing
        00:28
      • 3 Work Group vs Domain Setup
        00:52
      • 4 Network Sharing and Mapping Devices
        00:25
      • 5 Types of Networking Connections
      • 6 Knowledge Check
      • 7 Establishing Network Connections
      • 8 Firewall Settings
        00:42
      • 9 Configuring an Alternative IP Address in Windows
        00:34
      • 10 Network Card Properties
      • 11 Knowledge Check
    • Lesson 5.7 - Windows Preventive Maintenance

      01:52
      • 1 Perform Preventive Maintenance Procedures
        00:07
      • 2 Best Practices
      • 3 Tools
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways
        01:39
      • 7 Conclusion
        00:06
    • Lesson 6.1 - Mac OS and Linux

      07:53
      • 1 Welcome
        00:13
      • 2 What's in It for me
        00:36
      • 3 Mac and Linux OS
        00:18
      • 4 Introduction to Mac OSX
        00:10
      • 5 Saving and Backing Up Files
        01:12
      • 6 Basic Disk Management
        00:52
      • 7 Features of MAC OS
      • 8 Some Other Features of MAC OS
      • 9 Introduction to Linux OS
        00:16
      • 9 Introduction to Linux OS X
        00:16
      • 10 Features of Linux OS
      • 11 Knowledge Check
      • 12 Tools - Mac OS
      • 13 More Tools - Mac OS
      • 14 Linux Tools
      • 15 More Linux Tools
      • 16 Linux Commands
        01:14
      • 17 More Linux Commands
        00:55
      • 18 Other Basic Linux Commands
        01:05
      • 19 Additional Linux Commands
        00:46
      • 20 Knowledge Check
    • Lesson 6.2 - Virtualization

      02:50
      • 1 Client-side Virtualization
        00:15
      • 2 Purpose of Virtual Machines
        00:37
      • 3 Saving and Backing Up Files
        00:57
      • 4 Virtualization vs. Emulation
        00:29
      • 5 Networking and Security Requirements
        00:32
      • 6 Knowledge Check
    • Lesson 6.3 - Cloud Computing

      02:10
      • 1 Basic Cloud Concepts
        00:10
      • 2 Cloud Concepts - SaaS
        00:29
      • 3 Cloud Concepts - PaaS
        00:27
      • 4 Cloud Concepts - IaaS
        00:27
      • 5 Public, Private, Hybrid, and Community
        00:37
      • 6 Features of Cloud Concepts
      • 7 Knowledge Check
    • Lesson 6.4 - Network Services

      01:26
      • 1 Services Provided by Networked Hosts
        00:14
      • 2 Server Roles
      • 3 Internet Appliance - IDS and IPS
        00:31
      • 4 Internet Appliance - UTM
        00:22
      • 5 Legacy/Embedded Systems
        00:19
      • 6 Knowledge Check
    • Lesson 6.5 - Mobile Operating Systems

      04:08
      • 1 Features of Mobile Operating Systems
        00:10
      • 2 iOS vs. Android vs. Windows
      • 3 Phone Features - Display
        00:37
      • 4 GPS and Geotracking Features
        00:34
      • 5 Some More Phone Features
        00:56
      • 6 SDK/APK
        00:39
      • 7 Emergency Notifications
        00:36
      • 8 Mobile Payment Services
        00:36
      • 9 Knowledge Check
    • Lesson 6.6 - Mobile Connectivity

      05:03
      • 1 Mobile Device Network Connectivity and Email
        00:10
      • 2 Wireless /Cellular Data Network
        00:40
      • 3 Bluetooth Setup
        00:36
      • 4 Integrated Commercial Provider
        00:32
      • 5 Phone Updates
        00:58
      • 6 Virtual Private Network
        00:29
      • 7 Corporate and ISP Email Configuration
        00:57
      • 8 Exchange Email
        00:41
      • 9 Knowledge Check
    • Lesson 6.7 - Mobile Synchronization

      04:07
      • 1 Mobile Device Synchronization
        00:11
      • 2 Types of Data
        00:21
      • 3 Synchronization Methods Cloud
        00:35
      • 4 Synchronization Methods Desktop
        00:37
      • 5 Requirements to Synchronize Desktop
        00:44
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways
        01:34
      • 9 Conclusion
        00:05
    • Lesson 7.1 - Security Threats

      11:57
      • 1 Welcome screen
        00:10
      • 2 What's In It For Me
        00:40
      • 3 Common Security Threats and Vulnerabilities
        00:10
      • 4 Malware
        00:24
      • 5 Spyware
        00:30
      • 6 Key Loggers
        00:15
      • 7 Virus
        00:35
      • 8 Worms
        00:41
      • 9 Trojan Horse
        00:35
      • 10 Rootkits
        00:29
      • 11 Ransomeware
        00:43
      • 12 Phishing Attack
        00:56
      • 13 Spoofing
        00:28
      • 14 Social Engineering
        00:36
      • 15 Shoulder Surfing
        00:47
      • 16 Zero Day Attack
        00:37
      • 17 DDOS, Botnet, and Zombie
        00:50
      • 18 Dictionary Attack
        00:33
      • 19 Brute Force Attack
        00:26
      • 20 Non-Compliant Systems
        00:50
      • 21 Tailgating
      • 22 Man in the Middle Attack
        00:42
      • 23 Knowledge Check
    • Lesson 7.2 - Security Prevention Methods

      07:12
      • 1 Common Security Prevention Methods
        00:10
      • 2 Physical Security
        00:19
      • 3 Locked Doors
        00:55
      • 4 Man Traps
        00:16
      • 5 Document Security
        00:34
      • 6 More Physical Security Measures
        00:58
      • 7 Digital Security
        01:02
      • 8 More Digital Security Measures
      • 9 More on Digital Security
        01:00
      • 10 Digital Security Measures FewMore
        01:13
      • 11 How to Protect Your Network
        00:45
      • 12 Knowledge Check
    • Lesson 7.3 - Windows Security

      06:26
      • 1 Basic Windows OS Security Settings
        00:12
      • 2 Users and Groups
        00:51
      • 3 NTFS
        00:50
      • 4 NTFS Permissions
        00:40
      • 5 Share
        00:33
      • 6 Shared Files and Folders
        00:27
      • 7 System Files and Folders
        00:26
      • 8 User Authentication
        00:40
      • 9 Administrator Rights
        00:22
      • 10 BitLocker
        00:26
      • 11 Encrypted File System
        00:59
      • 12 Knowledge Check
    • Lesson 7.4 - Security Best Practices

      04:04
      • 1 Security Best Practices
        00:11
      • 2 Password Best Practices
        00:57
      • 3 More Password Best Practices
        00:52
      • 4 Account Management
        01:02
      • 5 Data Encryption
        00:35
      • 6 Patch Update Management
        00:27
      • 7 Knowledge Check
    • Lesson 7.5 - Securing Mobile Devices

      05:40
      • 1 Securing Mobile Devices
        00:11
      • 2 Screen Locks
        00:47
      • 3 Locator Application Remote Wipes
        00:48
      • 4 Remote Backup Applications
        00:20
      • 5 Antivirus Antimalware
        00:59
      • 6 Patching OS Updates
        00:53
      • 7 Trusted vs Untrusted sources
        00:51
      • 8 Policies and Procedures
        00:51
      • 9 Knowledge Check
    • Lesson 7.6 - Data Destruction and Disposal

      02:33
      • 1 Data Destruction and Disposal
        00:10
      • 2 Physical Data Destruction
        00:49
      • 3 All About Destruction
        00:45
      • 4 Recycling or Repurposing Best Practices
        00:49
      • 5 Knowledge Check
    • Lesson 7.7 - Securing a SOHO Network

      06:36
      • 1 Securing a SOHO Network
        00:12
      • 2 SSID and Wireless Encryption
        00:50
      • 3 Placement of Antenna
        00:24
      • 4 Radio Power Levels
        00:29
      • 5 Wi-fi-Protected Setup
        00:39
      • 6 MAC Filtering and Spoofing
        00:29
      • 7 Assign Static IP
        00:23
      • 8 Firewalls
        00:24
      • 9 Disable Ports
        00:37
      • 10 Content Filtering
        00:36
      • 11 Physical Security
        00:30
      • 12 Knowledge Check
      • 13 Quiz
      • 14 Key Takeaways
        00:58
      • 15 Conclusion
        00:05
    • Lesson 8.1 - Troubleshooting Operating Systems

      06:12
      • 1 Software Troubleshooting
        00:12
      • 2 What's in it for me
        00:33
      • 3 Troubleshooting Operating System
        00:15
      • 4 Common Symptoms of OS - Frozen Screen
      • 5 Common Symptoms of OS - Failure to Boot
        00:50
      • 6 Common Symptoms of OS - Improper Shutdown
        00:41
      • 7 Common Symptoms of OS - Missing GUI
      • 8 Common Symptoms of OS - Missing NTLDR
        00:28
      • 9 Common Symptoms of OS - Missing GRUB
        00:32
      • 10 Common Symptoms of OS - Device Fails to Start
        00:24
      • 11 Common Symptoms of OS-Solution
        00:19
      • 12 Common Symptoms of OS - Missing DLL
      • 13 Common Symptoms of OS - Compatibility Error
        00:45
      • 14 Knowledge Check
      • 15 Common Symptoms of OS - Slow System
      • 16 Common Symptoms of OS - Kernel Panic
        00:41
      • 17 Common Symptoms of OS - Monitor Misalignment
        00:32
      • 18 OS Tools for Troubleshooting
      • 19 Other OS Tools for Troubleshooting
      • 20 Knowledge Check
    • Lesson 8.2 - Troubleshooting Security Issues

      04:16
      • 1 Troubleshooting Common PC Security Issues
        00:11
      • 2 Pop-ups
        00:21
      • 3 Browser Re-direction
        00:41
      • 4 Invalid Certificates and Slow Performances
      • 5 Operating System Lock-up
        00:46
      • 6 Application Crash
        00:26
      • 7 Hacked E-mails
        00:40
      • 8 Rogue Antivirus
        00:44
      • 9 Spam
        00:27
      • 10 PC Tools for Troubleshooting
      • 11 Best Practice Procedure for Malware Removal
      • 12 Knowledge Check
    • Lesson 8.3 - Troubleshooting Mobile Device Applications

      00:12
      • 1 Troubleshooting Common Mobile OS and Application Issues
        00:12
      • 2 Common Symptoms - Mobile Devices
      • 3 Some Other Common Symptoms - Mobile Devices
      • 4 Knowledge Check
    • Lesson 8.4 - Troubleshooting Mobile Device Security

      05:00
      • 1 Troubleshooting Common Mobile OS and Application Security Issues
        00:13
      • 2 Signal Drop/ Weak Signal
        00:34
      • 3 Power Drain
        00:25
      • 4 Slow Data Speed
        00:17
      • 5 Unintended Bluetooth Pairing
        00:24
      • 6 Leaked Personal Files/ Data
        00:40
      • 7 Unauthorized Location Tracking
        00:33
      • 8 Unauthorized Camera /Microphone Tracking
        00:24
      • 9 Knowledge Check
      • 10 Quiz
      • 11 Key Takeaways
        01:25
      • 12 Conclusion
        00:05
    • Lesson 9.1 - Computer Safety Procedures

      04:31
      • 1 Welcome Screen
        00:11
      • 2 What's In it for me
        00:27
      • 3 Computer Safety Procedures
        00:10
      • 4 Electrostatic Discharge
        00:43
      • 5 Control Electrostatic Discharge
        00:49
      • 6 Proper Component Handling and Storage
      • 7 Personal Safety
        00:56
      • 8 Safety Considrations
      • 9 More Safety Considerations
      • 10 Toxic Waste Handling
        00:49
      • 11 Local Government Regulations
        00:26
      • 12 Knowledge Check
    • Lesson 9.2 - Environmental Controls

      05:09
      • 1 Environment Controls
        00:10
      • 2 Material Safety Data Sheet
        00:53
      • 3 Contents of MSDS
        00:27
      • 4 Important Environmental Considerations
      • 5 PowerSurges Burnouts Blackouts
        00:34
      • 6 UPS
        00:39
      • 7 Types of UPS
        00:37
      • 8 Surge Suppressor
        00:58
      • 9 Protection from Airborne Particles
      • 10 Dust and Debris
        00:51
      • 11 Knowledge Check
    • Lesson 9.3 - Dealing with Prohibited Activity

      03:55
      • 1 Dealing with Prohibited Activity
        00:10
      • 2 Incident Response First Response
      • 3 Use of Documentation
        00:53
      • 4 Licensing
        00:53
      • 5 Personal and Enterprise License
        00:39
      • 6 Personal Identifier Information
        00:40
      • 7 Security Best Practices
        00:40
      • 8 Knowledge Check
    • Lesson 9.4 - Communication and Professionalism

      03:19
      • 1 Communication and Professionalism
        00:10
      • 2 Communication Techniques
        00:56
      • 3 Communication Best practices
      • 4 Avoiding Distractions
        00:34
      • 5 Dealing with Difficult Customers or Situations
        00:49
      • 6 Undersestimating Customer Problems
        00:24
      • 7 Dealing with Confidential Information
        00:26
      • 8 Knowledge Check
    • Lesson 9.5 - Troubleshooting Theory

      04:17
      • 1 Troubleshooting Theory
        00:10
      • 2 Troubleshooting Theory Steps
        00:38
      • 3 More Communication Best Practices
      • 4 Identifying the Problem
        00:37
      • 5 Establish a Theory of Probable Cause
        00:32
      • 6 Test The Theory to Determine the Cause
        00:21
      • 7 Establish a Plan of Action
        00:40
      • 8 Verify Full System Functionality
        00:19
      • 9 Find Documents Actions and Outcomes
        00:09
      • 10 Knowledge Check
      • 11 Quiz
      • 12 Key Takeaways
        00:44
      • 13 Conclusion
        00:07
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    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.