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  • 10hrs of high quality e-learning content
  • 4 simulation exams
  • Knowledge checks and chapter end quizzes
  • Downloadable e-book
  • Course Completion Certificate

Course description

  • What is the course all about?

    This course helps an individual to identify components of standard personal computers and describe personal computer operating systems. The participants will be able to configure and install computer components and maintain and troubleshoot hardware and software. This course will also provide a guidance in installing and configuring operating systems as well as identify network technologies and hardware. A CompTIA A+ certified individual will be able to manage laptops and portable computing devices and install and manage printers and other peripheral devices. The learner will be able to describe personal computer security concepts and list and implement mobile device configurations. The course consists of 9 sections. 1 to 4 sections covers 220 – 901 exam objectives and 5 to 9 sections covers 220 – 902 exam objectives.

Course preview

    • Course Overview 06:28
      • 1 Introduction to CompTIA A+ Certification Exam 06:28
    • Lesson 1.1 - BIOS and UEFI 12:40
      • 1 Welcome Screen 00:09
      • 2 What's in it for me 00:24
      • 3 BIOS and UEFI 00:19
      • 4 What is BIOS? 01:11
      • 5 Firmware Upgrades Flash BIOS 00:40
      • 6 BIOS Interface 00:45
      • 7 BIOS Component Information
      • 8 BIOS Component Configuration
      • 9 BIOS Drive Encryption 01:38
      • 10 BIOS Security - LoJack 01:10
      • 11 POST 00:44
      • 12 Beep Codes
      • 13 Monitoring 00:49
      • 14 Intrusion Detection 00:39
      • 15 Accessing the BIOS 00:30
      • 16 Knowledge Check
      • 17 BIOS Updates 00:48
      • 18 BIOS Related Symptoms 00:42
      • 19 CMOS 01:22
      • 20 BIOS Vs. CMOS 00:50
    • Lesson 1.2 - Motherboards 07:48
      • 1 Motherboards 00:09
      • 2 Motherboard Form Factors 00:29
      • 3 ATX Motherboard
      • 4 Motherboard Comparison 00:24
      • 5 Expansion Slots PCI 00:35
      • 6 Types of PCI Expansion Slots
      • 7 Slot Comparison 00:41
      • 8 Motherboard Architecture 01:43
      • 9 Power Connectors 00:30
      • 10 Power Connector Types
      • 11 P1 Power Output 00:36
      • 12 PC Airflow 00:42
      • 13 Fan Connectors 00:19
      • 14 Front Panel Connectors 00:50
      • 15 BUS Speed 00:50
      • 16 Knowledge Check
    • Lesson 1.3 - RAM 00:10
      • 1 Memory 00:10
      • 2 Types of Memory Modules
      • 3 RAM Compatibility and Speed
      • 4 Knowledge Check
    • Lesson 1.4 - PC Expansion Cards 00:10
      • 1 PC Expansion Cards 00:10
      • 2 Types of Expansion Cards
      • 3 Knowledge Check
    • Lesson 1.5 - Storage Devices 08:45
      • 1 Storage Devices 00:10
      • 2 Types of Storage Devices 00:26
      • 3 Optical Drives 01:51
      • 4 Solid State Flash Drives 01:25
      • 5 Hybrid Drives 00:34
      • 6 RAID 00:44
      • 7 Types of RAID Technologies 02:45
      • 8 Tape Drives 00:50
      • 9 Knowledge Check
    • Lesson 1.6 - CPU Technologies 03:38
      • 1 CPUs 00:10
      • 2 Socket Types INTEL and AMD 03:28
      • 3 CPU Characteristics
      • 4 Cooling
      • 5 Knowledge Check
    • Lesson 1.7 - Interfaces 05:21
      • 1 PC Connection Interfaces 00:10
      • 2 USB Connections 01:26
      • 3 FireWire 00:53
      • 4 SATA Cable 00:51
      • 5 Other Connector Types
      • 6 Wireless Connections 01:10
      • 7 Digital Rights Management 00:51
    • Lesson 1.8 - Computer Power 03:45
      • 1 Power Supply 00:10
      • 2 Connector Types 01:26
      • 3 Power Supply Specifications 02:09
    • Lesson 1.9 - Computer Configurations 00:10
      • 1 Custom PC Configuration 00:10
      • 2 Components for Configure
    • Lesson 1.10 - Display Devices 05:54
      • 1 Display Devices 00:04
      • 2 LCD Technologies 00:40
      • 3 Types Of Display Devices
      • 4 Types of Backlights 00:45
      • 5 Refresh Rates 00:21
      • 6 Resolution 00:51
      • 7 Display Devices Terms 00:59
      • 8 Privacy Antiglare Filters Multiple Displays 01:00
      • 9 Aspect Ratios 01:14
    • Lesson 1.11 - Connector Types 00:11
      • 1 Connector Types 00:11
      • 2 Types of Display Connectors
      • 3 Audio Ports
      • 4 Adapters and Converter
      • 5 Knowledge Check
    • Lesson 1.12 - Computer Peripherals 00:10
      • 1 Computer Peripherals 00:10
      • 2 Input Devices
      • 3 Other Input Devices
      • 4 Input and Output Devices
      • 5 Knowledge Check
    • Lesson 1.13 - SOHO Multifunction Devices 03:25
      • 1 SOHO Multi - function Devices 00:16
      • 2 Settings of a Printer 00:59
      • 3 Device Sharing 01:00
      • 4 Integrated Print Server and Cloud Based Printing 00:39
      • 5 Public or Shared Devices 00:31
      • 6 Printer Data Privacy
      • 7 Knowledge Check
    • Lesson 1.14 - Printers 06:47
      • 1 Printers 00:15
      • 2 Types of Printers 00:08
      • 3 Laser Printers 00:25
      • 4 Laser Printer Imaging Process 01:37
      • 5 Components of Laser Printers 00:51
      • 6 Inkjet Printers 00:58
      • 7 Thermal Printers 00:53
      • 8 Impact Printers 00:56
      • 9 Virtual Printers 00:44
    • Lesson 1.15 - Printer Maintenance 03:29
      • 1 Printer Maintenance Intro 00:07
      • 2 Printer Maintenance for Different Types of Printers
      • 3 Quiz
      • 4 Key Takeaways 03:17
      • 5 Conclusion 00:05
    • Lesson 2.1 - Cables and Connectors 05:56
      • 1 Welcome Screen 00:10
      • 2 What's in it for me 00:29
      • 3 Types of Cables and Connectors 00:14
      • 4 Fiber Cables and Connectors 01:41
      • 5 Ethernet Cables 00:48
      • 6 Types of Ethernet Cables 00:34
      • 7 Cable Standards 01:03
      • 8 Coaxial Cables 00:57
      • 9 Knowledge Check
    • Lesson 2.2 - Cable Characteristics 02:51
      • 1 Characteristics of Cables and Connectors 00:07
      • 2 Multi-mode and Single mode Cabling
      • 3 Ethernet Cable Standards 01:35
      • 4 Types of Twisted Pair Cables 01:09
      • 5 Knowledge Check
    • Lesson 2.3 - TCP/IP 08:45
      • 1 TCP/IP 00:11
      • 2 IP Address 01:07
      • 3 IP V4 and V6 02:19
      • 4 IP Addressing 01:26
      • 5 IP Addressing - Other Classes 01:21
      • 6 MAC Address 00:25
      • 7 Characteristics of TCP/IP
      • 8 DNS, IPv4 and IPv6 Screens 00:25
      • 9 Subnet Mask 00:26
      • 10 Subnet Mask Vs. CIDR 01:05
      • 11 Knowledge Check
    • Lesson 2.4 - Ports and Protocols 01:46
      • 1 TCP/IP Ports and Protocols 00:10
      • 2 TCP Ports 00:22
      • 3 Ports 20 - 53
      • 4 Ports 67 - 123
      • 5 Ports 137 - 3389 01:14
      • 6 Protocols
      • 7 Other Protocols
      • 8 More Important Protocols
      • 9 Knowledge Check
    • Lesson 2.5 - Wireless Networking 00:33
      • 1 Wireless Networking Standards 00:10
      • 2 Overview of Wireless Standards 00:15
      • 3 Wireless Standards
      • 4 Wireless Encryption 00:08
      • 5 Wireless Encryption Protocols
      • 6 Knowledge Check
    • Lesson 2.6 - Configuring a SOHO Router 02:05
      • 1 Configuring a SOHO Router 00:10
      • 2 Installing and Configuring SOHO 00:51
      • 3 Networking Terms
      • 4 Other Networking Terms 01:04
      • 5 Knowledge Check
    • Lesson 2.7 - Internet Connections 02:09
      • 1 Internet Connections 00:10
      • 2 Types of Internet Connections
      • 3 Additional Types of Internet Connections 01:09
      • 4 Types of Networks 00:50
      • 5 Knowledge Check
    • Lesson 2.8 - Network Devices 01:29
      • 1 Network Devices 00:09
      • 2 Common Network Devices
      • 3 Other Network Devices
      • 4 Networking and Internet Devices 01:20
      • 5 Knowledge Check
    • Lesson 2.9 - Networking Tools 02:46
      • 1 Networking Tools 00:06
      • 2 Types of Networking Tools
      • 3 Other Networking Tools 00:58
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways 01:37
      • 7 Conclusion 00:05
    • Lesson 3.1 - Laptop Hardware 07:44
      • 1 Welcome Screen 00:11
      • 2 What's in it for me 00:32
      • 3 Laptop Hardware 00:23
      • 4 Express Cards 00:38
      • 5 So-DIMM 00:36
      • 6 Flash Memory 00:14
      • 7 Thunderbolt and Mini Display 00:38
      • 8 Laptop Convertors
      • 9 Knowledge Check
      • 10 Hardware Device Replacement
      • 11 Mini PCI Express 00:27
      • 12 Screen 00:20
      • 13 DC Jack 00:43
      • 14 Battery 00:34
      • 15 Touch Pads/ Frames 00:39
      • 16 Speakers/ Smartcard Reader /Memory 00:44
      • 17 System Board 00:31
      • 18 CPU 00:34
      • 19 Knowledge Check
    • Lesson 3.2 - Laptop Display 00:45
      • 1 Laptop Display 00:06
      • 2 Types of Laptop Displays
      • 3 Wi-Fi Antenna Connector/ Placement 00:39
      • 4 Inverter/ Webcam /Digitizer/ Microphone
      • 5 Knowledge Check
    • Lesson 3.3 - Laptop Features 03:13
      • 1 Laptop Features 00:07
      • 2 Special Function Keys 01:26
      • 3 External Features 00:52
      • 4 External Screens 00:48
      • 5 Knowledge Check
    • Lesson 3.4 - Mobile Devices 00:08
      • 1 Mobile Devices 00:08
      • 2 Other Mobile Devices
      • 3 Wearable Technology Devices
      • 4 Other Useful Devices
      • 5 Knowledge Check
    • Lesson 3.5 - Mobile Device Accessories 01:05
      • 1 Mobile Device Accessories 00:08
      • 2 Connection Types
      • 3 Mobile Accessories
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways 00:49
      • 7 Conclusion 00:08
    • Lesson 4.1 - Troubleshooting Computer Hardware 02:16
      • 1 Welcome Screen 00:09
      • 2 Whats in it for me 00:25
      • 3 Troubleshooting Computer Hardware 00:13
      • 4 PC Problems
      • 5 Other PC Problems
      • 6 Troubeshooting Tools 01:29
      • 7 Knowledge Check
    • Lesson 4.2 - Troubleshooting Storage Devices 03:22
      • 1 Troubleshooting Storage Devices 00:10
      • 2 Hard Drive read write failure 00:43
      • 3 Common Hard Drive Problems
      • 4 More common Hard Drive problems 00:43
      • 5 Other common Hard Drive problems 00:53
      • 6 Troubleshooting Tools
      • 7 More Troubleshooting Tools 00:53
      • 8 Knowledge Check
    • Lesson 4.3 - Troubleshooting Display Issues 00:59
      • 1 Troubleshooting Display Issues 00:10
      • 2 Video and Display Symptoms
      • 3 More Video and Display Symptoms 00:49
      • 4 Other Video and Display Symptoms
      • 5 Knowledge Check
    • Lesson 4.4 - Troubleshooting Networks 01:59
      • 1 Troubleshooting Networks 00:11
      • 2 Networking Problems 01:10
      • 3 Other Networking Problems
      • 4 More Networking Problems
      • 5 Networking Tools
      • 6 More Networking Tools 00:38
      • 7 Other Networking Tools
      • 8 Knowledge Check
    • Lesson 4.5 - Troubleshooting Mobile Devices 04:09
      • 1 Troubleshooting Mobile Devices 00:12
      • 2 Mobile Display Issues 00:31
      • 3 Other Mobile Display Issues
      • 4 More Mobile Display Issues 00:59
      • 5 Problems with the Laptop 01:28
      • 6 Rules for Disassembling and Re-assembling 00:59
      • 7 Knowledge Check
    • Lesson 4.6 - Troubleshooting Printers 06:46
      • 1 Troubleshooting Printers 00:10
      • 2 Common Printer Problems 02:03
      • 3 More Common Printer Problems 01:39
      • 4 Other Common Printer Problems 01:15
      • 5 Printer Tools
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways 01:33
      • 9 Conclusion 00:06
    • Lesson 5.1 - Microsoft Operating Systems 23:23
      • 1 Welcome Screen 00:15
      • 2 What's In It for me 00:43
      • 3 Microsoft Operating Systems 00:29
      • 4 Windows Vista 01:21
      • 5 Editions of Windows Vista
      • 6 Vista Requirements 01:16
      • 7 Windows 7
      • 8 Windows 7 Requirements 00:50
      • 9 Windows 7 Editions 00:52
      • 10 Knowledge Check
      • 11 Windows 8/ 8.1
      • 12 Windows 8 Processor Requirements 00:29
      • 13 Windows 8 /8.1/ 10 Requirements 00:20
      • 14 32 - Bit Vs. 64 - Bit 01:16
      • 15 Aero 00:29
      • 16 Aero Features 01:00
      • 17 Gadgets 00:27
      • 18 User Access Control 01:06
      • 19 BitLocker 00:45
      • 20 Shadow Copy 00:47
      • 21 Knowledge Check
      • 22 System Restore 01:00
      • 23 Ready Boost 00:27
      • 24 Vista Sidebar 00:29
      • 25 Windows Compatibility Mode 00:55
      • 26 XP Mode 00:47
      • 27 Windows Easy Transfer 01:13
      • 28 Administrative Tools 00:44
      • 29 Windows Defender 00:29
      • 30 Windows Firewall 00:38
      • 31 Action Center 00:33
      • 32 Knowledge Check
      • 33 Event Viewer 00:47
      • 34 File Structure and Paths 00:21
      • 35 Category View vs. Classic View 00:17
      • 36 Windows Upgrade Advisor 00:52
      • 37 Windows Anytime Upgrade 00:42
      • 38 Windows Upgrade Paths 00:44
      • 39 Windows 8 10 Features
      • 40 Knowledge Check
    • Lesson 5.2 - Installing Windows 05:45
      • 1 Installing Windows 00:11
      • 2 Boot Methods 01:10
      • 3 Type of Installations
      • 4 Partitioning 00:55
      • 5 GPT Partitioning Style 00:40
      • 6 Knowledge Check
      • 7 File System Types Formatting
      • 8 Other File Formats 00:35
      • 9 History of OS 00:28
      • 10 Loading Alternate Third Party Drivers 00:40
      • 11 Workgroup vs Domain Setup
      • 12 Driver Installation Software and Windows Update 00:36
      • 13 Factory Recovery Partition 00:30
      • 14 Knowledge Check
    • Lesson 5.3 - The Windows Command Line 02:07
      • 1 Windows Command Line 00:07
      • 2 Operating System Commands
      • 3 More Operating System Commands 01:27
      • 4 Additional Operating System Commands 00:33
      • 5 Networking Command Lines
      • 6 Knowledge Check
    • Lesson 5.4 - Windows Operating System Features 03:17
      • 1 Windows Operating System Features 00:06
      • 2 Administrative Tools
      • 3 Task Manager 00:49
      • 4 Knowledge Check
      • 5 Disk Management
      • 6 Transfer File Settings 00:39
      • 7 System Utilities 01:43
      • 8 Knowledge Check
    • Lesson 5.5 - The Windows Control Panel 04:18
      • 1 Windows Control Panel 00:07
      • 2 Internet Options 01:33
      • 3 Display Settings 01:09
      • 4 Knowledge Check
      • 5 Folder Options
      • 6 System Options 00:44
      • 7 Power Options
      • 8 Other Features 00:45
      • 9 Knowledge Check
    • Lesson 5.6 - Windows Networking 03:08
      • 1 Windows Networking 00:07
      • 2 Home Group File Print Sharing 00:28
      • 3 Work Group vs Domain Setup 00:52
      • 4 Network Sharing and Mapping Devices 00:25
      • 5 Types of Networking Connections
      • 6 Knowledge Check
      • 7 Establishing Network Connections
      • 8 Firewall Settings 00:42
      • 9 Configuring an Alternative IP Address in Windows 00:34
      • 10 Network Card Properties
      • 11 Knowledge Check
    • Lesson 5.7 - Windows Preventive Maintenance 01:52
      • 1 Perform Preventive Maintenance Procedures 00:07
      • 2 Best Practices
      • 3 Tools
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways 01:39
      • 7 Conclusion 00:06
    • Lesson 6.1 - Mac OS and Linux 07:53
      • 1 Welcome 00:13
      • 2 What's in It for me 00:36
      • 3 Mac and Linux OS 00:18
      • 4 Introduction to Mac OSX 00:10
      • 5 Saving and Backing Up Files 01:12
      • 6 Basic Disk Management 00:52
      • 7 Features of MAC OS
      • 8 Some Other Features of MAC OS
      • 9 Introduction to Linux OS 00:16
      • 9 Introduction to Linux OS X 00:16
      • 10 Features of Linux OS
      • 11 Knowledge Check
      • 12 Tools - Mac OS
      • 13 More Tools - Mac OS
      • 14 Linux Tools
      • 15 More Linux Tools
      • 16 Linux Commands 01:14
      • 17 More Linux Commands 00:55
      • 18 Other Basic Linux Commands 01:05
      • 19 Additional Linux Commands 00:46
      • 20 Knowledge Check
    • Lesson 6.2 - Virtualization 02:50
      • 1 Client-side Virtualization 00:15
      • 2 Purpose of Virtual Machines 00:37
      • 3 Saving and Backing Up Files 00:57
      • 4 Virtualization vs. Emulation 00:29
      • 5 Networking and Security Requirements 00:32
      • 6 Knowledge Check
    • Lesson 6.3 - Cloud Computing 02:10
      • 1 Basic Cloud Concepts 00:10
      • 2 Cloud Concepts - SaaS 00:29
      • 3 Cloud Concepts - PaaS 00:27
      • 4 Cloud Concepts - IaaS 00:27
      • 5 Public, Private, Hybrid, and Community 00:37
      • 6 Features of Cloud Concepts
      • 7 Knowledge Check
    • Lesson 6.4 - Network Services 01:26
      • 1 Services Provided by Networked Hosts 00:14
      • 2 Server Roles
      • 3 Internet Appliance - IDS and IPS 00:31
      • 4 Internet Appliance - UTM 00:22
      • 5 Legacy/Embedded Systems 00:19
      • 6 Knowledge Check
    • Lesson 6.5 - Mobile Operating Systems 04:08
      • 1 Features of Mobile Operating Systems 00:10
      • 2 iOS vs. Android vs. Windows
      • 3 Phone Features - Display 00:37
      • 4 GPS and Geotracking Features 00:34
      • 5 Some More Phone Features 00:56
      • 6 SDK/APK 00:39
      • 7 Emergency Notifications 00:36
      • 8 Mobile Payment Services 00:36
      • 9 Knowledge Check
    • Lesson 6.6 - Mobile Connectivity 05:03
      • 1 Mobile Device Network Connectivity and Email 00:10
      • 2 Wireless /Cellular Data Network 00:40
      • 3 Bluetooth Setup 00:36
      • 4 Integrated Commercial Provider 00:32
      • 5 Phone Updates 00:58
      • 6 Virtual Private Network 00:29
      • 7 Corporate and ISP Email Configuration 00:57
      • 8 Exchange Email 00:41
      • 9 Knowledge Check
    • Lesson 6.7 - Mobile Synchronization 04:07
      • 1 Mobile Device Synchronization 00:11
      • 2 Types of Data 00:21
      • 3 Synchronization Methods Cloud 00:35
      • 4 Synchronization Methods Desktop 00:37
      • 5 Requirements to Synchronize Desktop 00:44
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways 01:34
      • 9 Conclusion 00:05
    • Lesson 7.1 - Security Threats 11:57
      • 1 Welcome screen 00:10
      • 2 What's In It For Me 00:40
      • 3 Common Security Threats and Vulnerabilities 00:10
      • 4 Malware 00:24
      • 5 Spyware 00:30
      • 6 Key Loggers 00:15
      • 7 Virus 00:35
      • 8 Worms 00:41
      • 9 Trojan Horse 00:35
      • 10 Rootkits 00:29
      • 11 Ransomeware 00:43
      • 12 Phishing Attack 00:56
      • 13 Spoofing 00:28
      • 14 Social Engineering 00:36
      • 15 Shoulder Surfing 00:47
      • 16 Zero Day Attack 00:37
      • 17 DDOS, Botnet, and Zombie 00:50
      • 18 Dictionary Attack 00:33
      • 19 Brute Force Attack 00:26
      • 20 Non-Compliant Systems 00:50
      • 21 Tailgating
      • 22 Man in the Middle Attack 00:42
      • 23 Knowledge Check
    • Lesson 7.2 - Security Prevention Methods 07:12
      • 1 Common Security Prevention Methods 00:10
      • 2 Physical Security 00:19
      • 3 Locked Doors 00:55
      • 4 Man Traps 00:16
      • 5 Document Security 00:34
      • 6 More Physical Security Measures 00:58
      • 7 Digital Security 01:02
      • 8 More Digital Security Measures
      • 9 More on Digital Security 01:00
      • 10 Digital Security Measures FewMore 01:13
      • 11 How to Protect Your Network 00:45
      • 12 Knowledge Check
    • Lesson 7.3 - Windows Security 06:26
      • 1 Basic Windows OS Security Settings 00:12
      • 2 Users and Groups 00:51
      • 3 NTFS 00:50
      • 4 NTFS Permissions 00:40
      • 5 Share 00:33
      • 6 Shared Files and Folders 00:27
      • 7 System Files and Folders 00:26
      • 8 User Authentication 00:40
      • 9 Administrator Rights 00:22
      • 10 BitLocker 00:26
      • 11 Encrypted File System 00:59
      • 12 Knowledge Check
    • Lesson 7.4 - Security Best Practices 04:04
      • 1 Security Best Practices 00:11
      • 2 Password Best Practices 00:57
      • 3 More Password Best Practices 00:52
      • 4 Account Management 01:02
      • 5 Data Encryption 00:35
      • 6 Patch Update Management 00:27
      • 7 Knowledge Check
    • Lesson 7.5 - Securing Mobile Devices 05:40
      • 1 Securing Mobile Devices 00:11
      • 2 Screen Locks 00:47
      • 3 Locator Application Remote Wipes 00:48
      • 4 Remote Backup Applications 00:20
      • 5 Antivirus Antimalware 00:59
      • 6 Patching OS Updates 00:53
      • 7 Trusted vs Untrusted sources 00:51
      • 8 Policies and Procedures 00:51
      • 9 Knowledge Check
    • Lesson 7.6 - Data Destruction and Disposal 02:33
      • 1 Data Destruction and Disposal 00:10
      • 2 Physical Data Destruction 00:49
      • 3 All About Destruction 00:45
      • 4 Recycling or Repurposing Best Practices 00:49
      • 5 Knowledge Check
    • Lesson 7.7 - Securing a SOHO Network 06:36
      • 1 Securing a SOHO Network 00:12
      • 2 SSID and Wireless Encryption 00:50
      • 3 Placement of Antenna 00:24
      • 4 Radio Power Levels 00:29
      • 5 Wi-fi-Protected Setup 00:39
      • 6 MAC Filtering and Spoofing 00:29
      • 7 Assign Static IP 00:23
      • 8 Firewalls 00:24
      • 9 Disable Ports 00:37
      • 10 Content Filtering 00:36
      • 11 Physical Security 00:30
      • 12 Knowledge Check
      • 13 Quiz
      • 14 Key Takeaways 00:58
      • 15 Conclusion 00:05
    • Lesson 8.1 - Troubleshooting Operating Systems 06:12
      • 1 Software Troubleshooting 00:12
      • 2 What's in it for me 00:33
      • 3 Troubleshooting Operating System 00:15
      • 4 Common Symptoms of OS - Frozen Screen
      • 5 Common Symptoms of OS - Failure to Boot 00:50
      • 6 Common Symptoms of OS - Improper Shutdown 00:41
      • 7 Common Symptoms of OS - Missing GUI
      • 8 Common Symptoms of OS - Missing NTLDR 00:28
      • 9 Common Symptoms of OS - Missing GRUB 00:32
      • 10 Common Symptoms of OS - Device Fails to Start 00:24
      • 11 Common Symptoms of OS-Solution 00:19
      • 12 Common Symptoms of OS - Missing DLL
      • 13 Common Symptoms of OS - Compatibility Error 00:45
      • 14 Knowledge Check
      • 15 Common Symptoms of OS - Slow System
      • 16 Common Symptoms of OS - Kernel Panic 00:41
      • 17 Common Symptoms of OS - Monitor Misalignment 00:32
      • 18 OS Tools for Troubleshooting
      • 19 Other OS Tools for Troubleshooting
      • 20 Knowledge Check
    • Lesson 8.2 - Troubleshooting Security Issues 04:16
      • 1 Troubleshooting Common PC Security Issues 00:11
      • 2 Pop-ups 00:21
      • 3 Browser Re-direction 00:41
      • 4 Invalid Certificates and Slow Performances
      • 5 Operating System Lock-up 00:46
      • 6 Application Crash 00:26
      • 7 Hacked E-mails 00:40
      • 8 Rogue Antivirus 00:44
      • 9 Spam 00:27
      • 10 PC Tools for Troubleshooting
      • 11 Best Practice Procedure for Malware Removal
      • 12 Knowledge Check
    • Lesson 8.3 - Troubleshooting Mobile Device Applications 00:12
      • 1 Troubleshooting Common Mobile OS and Application Issues 00:12
      • 2 Common Symptoms - Mobile Devices
      • 3 Some Other Common Symptoms - Mobile Devices
      • 4 Knowledge Check
    • Lesson 8.4 - Troubleshooting Mobile Device Security 05:00
      • 1 Troubleshooting Common Mobile OS and Application Security Issues 00:13
      • 2 Signal Drop/ Weak Signal 00:34
      • 3 Power Drain 00:25
      • 4 Slow Data Speed 00:17
      • 5 Unintended Bluetooth Pairing 00:24
      • 6 Leaked Personal Files/ Data 00:40
      • 7 Unauthorized Location Tracking 00:33
      • 8 Unauthorized Camera /Microphone Tracking 00:24
      • 9 Knowledge Check
      • 10 Quiz
      • 11 Key Takeaways 01:25
      • 12 Conclusion 00:05
    • Lesson 9.1 - Computer Safety Procedures 04:31
      • 1 Welcome Screen 00:11
      • 2 What's In it for me 00:27
      • 3 Computer Safety Procedures 00:10
      • 4 Electrostatic Discharge 00:43
      • 5 Control Electrostatic Discharge 00:49
      • 6 Proper Component Handling and Storage
      • 7 Personal Safety 00:56
      • 8 Safety Considrations
      • 9 More Safety Considerations
      • 10 Toxic Waste Handling 00:49
      • 11 Local Government Regulations 00:26
      • 12 Knowledge Check
    • Lesson 9.2 - Environmental Controls 05:09
      • 1 Environment Controls 00:10
      • 2 Material Safety Data Sheet 00:53
      • 3 Contents of MSDS 00:27
      • 4 Important Environmental Considerations
      • 5 PowerSurges Burnouts Blackouts 00:34
      • 6 UPS 00:39
      • 7 Types of UPS 00:37
      • 8 Surge Suppressor 00:58
      • 9 Protection from Airborne Particles
      • 10 Dust and Debris 00:51
      • 11 Knowledge Check
    • Lesson 9.3 - Dealing with Prohibited Activity 03:55
      • 1 Dealing with Prohibited Activity 00:10
      • 2 Incident Response First Response
      • 3 Use of Documentation 00:53
      • 4 Licensing 00:53
      • 5 Personal and Enterprise License 00:39
      • 6 Personal Identifier Information 00:40
      • 7 Security Best Practices 00:40
      • 8 Knowledge Check
    • Lesson 9.4 - Communication and Professionalism 03:19
      • 1 Communication and Professionalism 00:10
      • 2 Communication Techniques 00:56
      • 3 Communication Best practices
      • 4 Avoiding Distractions 00:34
      • 5 Dealing with Difficult Customers or Situations 00:49
      • 6 Undersestimating Customer Problems 00:24
      • 7 Dealing with Confidential Information 00:26
      • 8 Knowledge Check
    • Lesson 9.5 - Troubleshooting Theory 04:17
      • 1 Troubleshooting Theory 00:10
      • 2 Troubleshooting Theory Steps 00:38
      • 3 More Communication Best Practices
      • 4 Identifying the Problem 00:37
      • 5 Establish a Theory of Probable Cause 00:32
      • 6 Test The Theory to Determine the Cause 00:21
      • 7 Establish a Plan of Action 00:40
      • 8 Verify Full System Functionality 00:19
      • 9 Find Documents Actions and Outcomes 00:09
      • 10 Knowledge Check
      • 11 Quiz
      • 12 Key Takeaways 00:44
      • 13 Conclusion 00:07
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