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  • 10hrs of high quality e-learning content
  • 4 simulation exams
  • Knowledge checks and chapter end quizzes
  • Downloadable e-book
  • Course Completion Certificate

Course description

  • What is the course all about?

    This course helps an individual to identify components of standard personal computers and describe personal computer operating systems. The participants will be able to configure and install computer components and maintain and troubleshoot hardware and software. This course will also provide a guidance in installing and configuring operating systems as well as identify network technologies and hardware. A CompTIA A+ certified individual will be able to manage laptops and portable computing devices and install and manage printers and other peripheral devices. The learner will be able to describe personal computer security concepts and list and implement mobile device configurations. The course consists of 9 sections. 1 to 4 sections covers 220 – 901 exam objectives and 5 to 9 sections covers 220 – 902 exam objectives.

Course preview

    • Course Overview 06:28
      • 1 Introduction to CompTIA A+ Certification Exam06:28
    • Lesson 1.1 - BIOS and UEFI 12:40
      • 1 Welcome Screen00:09
      • 2 What's in it for me00:24
      • 3 BIOS and UEFI00:19
      • 4 What is BIOS?01:11
      • 5 Firmware Upgrades Flash BIOS00:40
      • 6 BIOS Interface00:45
      • 7 BIOS Component Information
      • 8 BIOS Component Configuration
      • 9 BIOS Drive Encryption01:38
      • 10 BIOS Security - LoJack01:10
      • 11 POST00:44
      • 12 Beep Codes
      • 13 Monitoring00:49
      • 14 Intrusion Detection00:39
      • 15 Accessing the BIOS00:30
      • 16 Knowledge Check
      • 17 BIOS Updates00:48
      • 18 BIOS Related Symptoms00:42
      • 19 CMOS01:22
      • 20 BIOS Vs. CMOS00:50
    • Lesson 1.2 - Motherboards 07:48
      • 1 Motherboards00:09
      • 2 Motherboard Form Factors00:29
      • 3 ATX Motherboard
      • 4 Motherboard Comparison00:24
      • 5 Expansion Slots PCI00:35
      • 6 Types of PCI Expansion Slots
      • 7 Slot Comparison00:41
      • 8 Motherboard Architecture01:43
      • 9 Power Connectors00:30
      • 10 Power Connector Types
      • 11 P1 Power Output00:36
      • 12 PC Airflow00:42
      • 13 Fan Connectors00:19
      • 14 Front Panel Connectors00:50
      • 15 BUS Speed00:50
      • 16 Knowledge Check
    • Lesson 1.3 - RAM 00:10
      • 1 Memory00:10
      • 2 Types of Memory Modules
      • 3 RAM Compatibility and Speed
      • 4 Knowledge Check
    • Lesson 1.4 - PC Expansion Cards 00:10
      • 1 PC Expansion Cards00:10
      • 2 Types of Expansion Cards
      • 3 Knowledge Check
    • Lesson 1.5 - Storage Devices 08:45
      • 1 Storage Devices00:10
      • 2 Types of Storage Devices00:26
      • 3 Optical Drives01:51
      • 4 Solid State Flash Drives01:25
      • 5 Hybrid Drives00:34
      • 6 RAID00:44
      • 7 Types of RAID Technologies02:45
      • 8 Tape Drives00:50
      • 9 Knowledge Check
    • Lesson 1.6 - CPU Technologies 03:38
      • 1 CPUs00:10
      • 2 Socket Types INTEL and AMD03:28
      • 3 CPU Characteristics
      • 4 Cooling
      • 5 Knowledge Check
    • Lesson 1.7 - Interfaces 05:21
      • 1 PC Connection Interfaces 00:10
      • 2 USB Connections01:26
      • 3 FireWire00:53
      • 4 SATA Cable00:51
      • 5 Other Connector Types
      • 6 Wireless Connections01:10
      • 7 Digital Rights Management00:51
    • Lesson 1.8 - Computer Power 03:45
      • 1 Power Supply00:10
      • 2 Connector Types01:26
      • 3 Power Supply Specifications02:09
    • Lesson 1.9 - Computer Configurations 00:10
      • 1 Custom PC Configuration00:10
      • 2 Components for Configure
    • Lesson 1.10 - Display Devices 05:54
      • 1 Display Devices00:04
      • 2 LCD Technologies00:40
      • 3 Types Of Display Devices
      • 4 Types of Backlights00:45
      • 5 Refresh Rates00:21
      • 6 Resolution00:51
      • 7 Display Devices Terms00:59
      • 8 Privacy Antiglare Filters Multiple Displays01:00
      • 9 Aspect Ratios01:14
    • Lesson 1.11 - Connector Types 00:11
      • 1 Connector Types00:11
      • 2 Types of Display Connectors
      • 3 Audio Ports
      • 4 Adapters and Converter
      • 5 Knowledge Check
    • Lesson 1.12 - Computer Peripherals 00:10
      • 1 Computer Peripherals00:10
      • 2 Input Devices
      • 3 Other Input Devices
      • 4 Input and Output Devices
      • 5 Knowledge Check
    • Lesson 1.13 - SOHO Multifunction Devices 03:25
      • 1 SOHO Multi - function Devices00:16
      • 2 Settings of a Printer00:59
      • 3 Device Sharing01:00
      • 4 Integrated Print Server and Cloud Based Printing00:39
      • 5 Public or Shared Devices00:31
      • 6 Printer Data Privacy
      • 7 Knowledge Check
    • Lesson 1.14 - Printers 06:47
      • 1 Printers00:15
      • 2 Types of Printers00:08
      • 3 Laser Printers00:25
      • 4 Laser Printer Imaging Process01:37
      • 5 Components of Laser Printers00:51
      • 6 Inkjet Printers00:58
      • 7 Thermal Printers00:53
      • 8 Impact Printers00:56
      • 9 Virtual Printers00:44
    • Lesson 1.15 - Printer Maintenance 03:29
      • 1 Printer Maintenance Intro00:07
      • 2 Printer Maintenance for Different Types of Printers
      • 3 Quiz
      • 4 Key Takeaways03:17
      • 5 Conclusion00:05
    • Lesson 2.1 - Cables and Connectors 05:56
      • 1 Welcome Screen00:10
      • 2 What's in it for me00:29
      • 3 Types of Cables and Connectors00:14
      • 4 Fiber Cables and Connectors01:41
      • 5 Ethernet Cables00:48
      • 6 Types of Ethernet Cables00:34
      • 7 Cable Standards01:03
      • 8 Coaxial Cables00:57
      • 9 Knowledge Check
    • Lesson 2.2 - Cable Characteristics 02:51
      • 1 Characteristics of Cables and Connectors00:07
      • 2 Multi-mode and Single mode Cabling
      • 3 Ethernet Cable Standards01:35
      • 4 Types of Twisted Pair Cables01:09
      • 5 Knowledge Check
    • Lesson 2.3 - TCP/IP 08:45
      • 1 TCP/IP00:11
      • 2 IP Address01:07
      • 3 IP V4 and V602:19
      • 4 IP Addressing01:26
      • 5 IP Addressing - Other Classes01:21
      • 6 MAC Address00:25
      • 7 Characteristics of TCP/IP
      • 8 DNS, IPv4 and IPv6 Screens00:25
      • 9 Subnet Mask00:26
      • 10 Subnet Mask Vs. CIDR01:05
      • 11 Knowledge Check
    • Lesson 2.4 - Ports and Protocols 01:46
      • 1 TCP/IP Ports and Protocols00:10
      • 2 TCP Ports00:22
      • 3 Ports 20 - 53
      • 4 Ports 67 - 123
      • 5 Ports 137 - 338901:14
      • 6 Protocols
      • 7 Other Protocols
      • 8 More Important Protocols
      • 9 Knowledge Check
    • Lesson 2.5 - Wireless Networking 00:33
      • 1 Wireless Networking Standards00:10
      • 2 Overview of Wireless Standards00:15
      • 3 Wireless Standards
      • 4 Wireless Encryption00:08
      • 5 Wireless Encryption Protocols
      • 6 Knowledge Check
    • Lesson 2.6 - Configuring a SOHO Router 02:05
      • 1 Configuring a SOHO Router00:10
      • 2 Installing and Configuring SOHO00:51
      • 3 Networking Terms
      • 4 Other Networking Terms01:04
      • 5 Knowledge Check
    • Lesson 2.7 - Internet Connections 02:09
      • 1 Internet Connections00:10
      • 2 Types of Internet Connections
      • 3 Additional Types of Internet Connections01:09
      • 4 Types of Networks00:50
      • 5 Knowledge Check
    • Lesson 2.8 - Network Devices 01:29
      • 1 Network Devices00:09
      • 2 Common Network Devices
      • 3 Other Network Devices
      • 4 Networking and Internet Devices01:20
      • 5 Knowledge Check
    • Lesson 2.9 - Networking Tools 02:46
      • 1 Networking Tools00:06
      • 2 Types of Networking Tools
      • 3 Other Networking Tools00:58
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways01:37
      • 7 Conclusion00:05
    • Lesson 3.1 - Laptop Hardware 07:44
      • 1 Welcome Screen00:11
      • 2 What's in it for me00:32
      • 3 Laptop Hardware00:23
      • 4 Express Cards00:38
      • 5 So-DIMM00:36
      • 6 Flash Memory00:14
      • 7 Thunderbolt and Mini Display00:38
      • 8 Laptop Convertors
      • 9 Knowledge Check
      • 10 Hardware Device Replacement
      • 11 Mini PCI Express00:27
      • 12 Screen00:20
      • 13 DC Jack00:43
      • 14 Battery00:34
      • 15 Touch Pads/ Frames00:39
      • 16 Speakers/ Smartcard Reader /Memory00:44
      • 17 System Board00:31
      • 18 CPU00:34
      • 19 Knowledge Check
    • Lesson 3.2 - Laptop Display 00:45
      • 1 Laptop Display00:06
      • 2 Types of Laptop Displays
      • 3 Wi-Fi Antenna Connector/ Placement00:39
      • 4 Inverter/ Webcam /Digitizer/ Microphone
      • 5 Knowledge Check
    • Lesson 3.3 - Laptop Features 03:13
      • 1 Laptop Features00:07
      • 2 Special Function Keys01:26
      • 3 External Features00:52
      • 4 External Screens00:48
      • 5 Knowledge Check
    • Lesson 3.4 - Mobile Devices 00:08
      • 1 Mobile Devices00:08
      • 2 Other Mobile Devices
      • 3 Wearable Technology Devices
      • 4 Other Useful Devices
      • 5 Knowledge Check
    • Lesson 3.5 - Mobile Device Accessories 01:05
      • 1 Mobile Device Accessories00:08
      • 2 Connection Types
      • 3 Mobile Accessories
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways00:49
      • 7 Conclusion00:08
    • Lesson 4.1 - Troubleshooting Computer Hardware 02:16
      • 1 Welcome Screen00:09
      • 2 Whats in it for me00:25
      • 3 Troubleshooting Computer Hardware00:13
      • 4 PC Problems
      • 5 Other PC Problems
      • 6 Troubeshooting Tools01:29
      • 7 Knowledge Check
    • Lesson 4.2 - Troubleshooting Storage Devices 03:22
      • 1 Troubleshooting Storage Devices00:10
      • 2 Hard Drive read write failure00:43
      • 3 Common Hard Drive Problems
      • 4 More common Hard Drive problems00:43
      • 5 Other common Hard Drive problems00:53
      • 6 Troubleshooting Tools
      • 7 More Troubleshooting Tools00:53
      • 8 Knowledge Check
    • Lesson 4.3 - Troubleshooting Display Issues 00:59
      • 1 Troubleshooting Display Issues00:10
      • 2 Video and Display Symptoms
      • 3 More Video and Display Symptoms00:49
      • 4 Other Video and Display Symptoms
      • 5 Knowledge Check
    • Lesson 4.4 - Troubleshooting Networks 01:59
      • 1 Troubleshooting Networks00:11
      • 2 Networking Problems01:10
      • 3 Other Networking Problems
      • 4 More Networking Problems
      • 5 Networking Tools
      • 6 More Networking Tools00:38
      • 7 Other Networking Tools
      • 8 Knowledge Check
    • Lesson 4.5 - Troubleshooting Mobile Devices 04:09
      • 1 Troubleshooting Mobile Devices00:12
      • 2 Mobile Display Issues00:31
      • 3 Other Mobile Display Issues
      • 4 More Mobile Display Issues00:59
      • 5 Problems with the Laptop01:28
      • 6 Rules for Disassembling and Re-assembling00:59
      • 7 Knowledge Check
    • Lesson 4.6 - Troubleshooting Printers 06:46
      • 1 Troubleshooting Printers00:10
      • 2 Common Printer Problems02:03
      • 3 More Common Printer Problems01:39
      • 4 Other Common Printer Problems01:15
      • 5 Printer Tools
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways01:33
      • 9 Conclusion00:06
    • Lesson 5.1 - Microsoft Operating Systems 23:23
      • 1 Welcome Screen00:15
      • 2 What's In It for me00:43
      • 3 Microsoft Operating Systems00:29
      • 4 Windows Vista01:21
      • 5 Editions of Windows Vista
      • 6 Vista Requirements01:16
      • 7 Windows 7
      • 8 Windows 7 Requirements00:50
      • 9 Windows 7 Editions00:52
      • 10 Knowledge Check
      • 11 Windows 8/ 8.1
      • 12 Windows 8 Processor Requirements00:29
      • 13 Windows 8 /8.1/ 10 Requirements00:20
      • 14 32 - Bit Vs. 64 - Bit01:16
      • 15 Aero00:29
      • 16 Aero Features01:00
      • 17 Gadgets00:27
      • 18 User Access Control01:06
      • 19 BitLocker00:45
      • 20 Shadow Copy00:47
      • 21 Knowledge Check
      • 22 System Restore01:00
      • 23 Ready Boost00:27
      • 24 Vista Sidebar00:29
      • 25 Windows Compatibility Mode00:55
      • 26 XP Mode00:47
      • 27 Windows Easy Transfer01:13
      • 28 Administrative Tools00:44
      • 29 Windows Defender00:29
      • 30 Windows Firewall00:38
      • 31 Action Center00:33
      • 32 Knowledge Check
      • 33 Event Viewer00:47
      • 34 File Structure and Paths00:21
      • 35 Category View vs. Classic View00:17
      • 36 Windows Upgrade Advisor00:52
      • 37 Windows Anytime Upgrade00:42
      • 38 Windows Upgrade Paths00:44
      • 39 Windows 8 10 Features
      • 40 Knowledge Check
    • Lesson 5.2 - Installing Windows 05:45
      • 1 Installing Windows00:11
      • 2 Boot Methods01:10
      • 3 Type of Installations
      • 4 Partitioning00:55
      • 5 GPT Partitioning Style00:40
      • 6 Knowledge Check
      • 7 File System Types Formatting
      • 8 Other File Formats00:35
      • 9 History of OS00:28
      • 10 Loading Alternate Third Party Drivers00:40
      • 11 Workgroup vs Domain Setup
      • 12 Driver Installation Software and Windows Update00:36
      • 13 Factory Recovery Partition00:30
      • 14 Knowledge Check
    • Lesson 5.3 - The Windows Command Line 02:07
      • 1 Windows Command Line00:07
      • 2 Operating System Commands
      • 3 More Operating System Commands01:27
      • 4 Additional Operating System Commands00:33
      • 5 Networking Command Lines
      • 6 Knowledge Check
    • Lesson 5.4 - Windows Operating System Features 03:17
      • 1 Windows Operating System Features00:06
      • 2 Administrative Tools
      • 3 Task Manager00:49
      • 4 Knowledge Check
      • 5 Disk Management
      • 6 Transfer File Settings00:39
      • 7 System Utilities01:43
      • 8 Knowledge Check
    • Lesson 5.5 - The Windows Control Panel 04:18
      • 1 Windows Control Panel00:07
      • 2 Internet Options01:33
      • 3 Display Settings01:09
      • 4 Knowledge Check
      • 5 Folder Options
      • 6 System Options00:44
      • 7 Power Options
      • 8 Other Features00:45
      • 9 Knowledge Check
    • Lesson 5.6 - Windows Networking 03:08
      • 1 Windows Networking00:07
      • 2 Home Group File Print Sharing00:28
      • 3 Work Group vs Domain Setup00:52
      • 4 Network Sharing and Mapping Devices00:25
      • 5 Types of Networking Connections
      • 6 Knowledge Check
      • 7 Establishing Network Connections
      • 8 Firewall Settings00:42
      • 9 Configuring an Alternative IP Address in Windows00:34
      • 10 Network Card Properties
      • 11 Knowledge Check
    • Lesson 5.7 - Windows Preventive Maintenance 01:52
      • 1 Perform Preventive Maintenance Procedures00:07
      • 2 Best Practices
      • 3 Tools
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways01:39
      • 7 Conclusion00:06
    • Lesson 6.1 - Mac OS and Linux 07:53
      • 1 Welcome00:13
      • 2 What's in It for me00:36
      • 3 Mac and Linux OS00:18
      • 4 Introduction to Mac OSX00:10
      • 5 Saving and Backing Up Files01:12
      • 6 Basic Disk Management00:52
      • 7 Features of MAC OS
      • 8 Some Other Features of MAC OS
      • 9 Introduction to Linux OS00:16
      • 9 Introduction to Linux OS X00:16
      • 10 Features of Linux OS
      • 11 Knowledge Check
      • 12 Tools - Mac OS
      • 13 More Tools - Mac OS
      • 14 Linux Tools
      • 15 More Linux Tools
      • 16 Linux Commands01:14
      • 17 More Linux Commands00:55
      • 18 Other Basic Linux Commands01:05
      • 19 Additional Linux Commands00:46
      • 20 Knowledge Check
    • Lesson 6.2 - Virtualization 02:50
      • 1 Client-side Virtualization00:15
      • 2 Purpose of Virtual Machines00:37
      • 3 Saving and Backing Up Files00:57
      • 4 Virtualization vs. Emulation00:29
      • 5 Networking and Security Requirements00:32
      • 6 Knowledge Check
    • Lesson 6.3 - Cloud Computing 02:10
      • 1 Basic Cloud Concepts00:10
      • 2 Cloud Concepts - SaaS00:29
      • 3 Cloud Concepts - PaaS00:27
      • 4 Cloud Concepts - IaaS00:27
      • 5 Public, Private, Hybrid, and Community00:37
      • 6 Features of Cloud Concepts
      • 7 Knowledge Check
    • Lesson 6.4 - Network Services 01:26
      • 1 Services Provided by Networked Hosts00:14
      • 2 Server Roles
      • 3 Internet Appliance - IDS and IPS00:31
      • 4 Internet Appliance - UTM00:22
      • 5 Legacy/Embedded Systems00:19
      • 6 Knowledge Check
    • Lesson 6.5 - Mobile Operating Systems 04:08
      • 1 Features of Mobile Operating Systems00:10
      • 2 iOS vs. Android vs. Windows
      • 3 Phone Features - Display00:37
      • 4 GPS and Geotracking Features00:34
      • 5 Some More Phone Features00:56
      • 6 SDK/APK00:39
      • 7 Emergency Notifications00:36
      • 8 Mobile Payment Services00:36
      • 9 Knowledge Check
    • Lesson 6.6 - Mobile Connectivity 05:03
      • 1 Mobile Device Network Connectivity and Email00:10
      • 2 Wireless /Cellular Data Network00:40
      • 3 Bluetooth Setup00:36
      • 4 Integrated Commercial Provider00:32
      • 5 Phone Updates00:58
      • 6 Virtual Private Network00:29
      • 7 Corporate and ISP Email Configuration00:57
      • 8 Exchange Email00:41
      • 9 Knowledge Check
    • Lesson 6.7 - Mobile Synchronization 04:07
      • 1 Mobile Device Synchronization00:11
      • 2 Types of Data00:21
      • 3 Synchronization Methods Cloud00:35
      • 4 Synchronization Methods Desktop00:37
      • 5 Requirements to Synchronize Desktop00:44
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways01:34
      • 9 Conclusion00:05
    • Lesson 7.1 - Security Threats 11:57
      • 1 Welcome screen00:10
      • 2 What's In It For Me00:40
      • 3 Common Security Threats and Vulnerabilities00:10
      • 4 Malware00:24
      • 5 Spyware00:30
      • 6 Key Loggers00:15
      • 7 Virus00:35
      • 8 Worms00:41
      • 9 Trojan Horse00:35
      • 10 Rootkits00:29
      • 11 Ransomeware00:43
      • 12 Phishing Attack00:56
      • 13 Spoofing00:28
      • 14 Social Engineering00:36
      • 15 Shoulder Surfing00:47
      • 16 Zero Day Attack00:37
      • 17 DDOS, Botnet, and Zombie00:50
      • 18 Dictionary Attack00:33
      • 19 Brute Force Attack00:26
      • 20 Non-Compliant Systems00:50
      • 21 Tailgating
      • 22 Man in the Middle Attack00:42
      • 23 Knowledge Check
    • Lesson 7.2 - Security Prevention Methods 07:12
      • 1 Common Security Prevention Methods00:10
      • 2 Physical Security00:19
      • 3 Locked Doors00:55
      • 4 Man Traps00:16
      • 5 Document Security00:34
      • 6 More Physical Security Measures00:58
      • 7 Digital Security01:02
      • 8 More Digital Security Measures
      • 9 More on Digital Security01:00
      • 10 Digital Security Measures FewMore01:13
      • 11 How to Protect Your Network00:45
      • 12 Knowledge Check
    • Lesson 7.3 - Windows Security 06:26
      • 1 Basic Windows OS Security Settings00:12
      • 2 Users and Groups00:51
      • 3 NTFS00:50
      • 4 NTFS Permissions00:40
      • 5 Share00:33
      • 6 Shared Files and Folders00:27
      • 7 System Files and Folders00:26
      • 8 User Authentication00:40
      • 9 Administrator Rights00:22
      • 10 BitLocker00:26
      • 11 Encrypted File System00:59
      • 12 Knowledge Check
    • Lesson 7.4 - Security Best Practices 04:04
      • 1 Security Best Practices00:11
      • 2 Password Best Practices00:57
      • 3 More Password Best Practices00:52
      • 4 Account Management01:02
      • 5 Data Encryption00:35
      • 6 Patch Update Management00:27
      • 7 Knowledge Check
    • Lesson 7.5 - Securing Mobile Devices 05:40
      • 1 Securing Mobile Devices00:11
      • 2 Screen Locks00:47
      • 3 Locator Application Remote Wipes00:48
      • 4 Remote Backup Applications00:20
      • 5 Antivirus Antimalware00:59
      • 6 Patching OS Updates00:53
      • 7 Trusted vs Untrusted sources00:51
      • 8 Policies and Procedures00:51
      • 9 Knowledge Check
    • Lesson 7.6 - Data Destruction and Disposal 02:33
      • 1 Data Destruction and Disposal00:10
      • 2 Physical Data Destruction00:49
      • 3 All About Destruction00:45
      • 4 Recycling or Repurposing Best Practices00:49
      • 5 Knowledge Check
    • Lesson 7.7 - Securing a SOHO Network 06:36
      • 1 Securing a SOHO Network00:12
      • 2 SSID and Wireless Encryption00:50
      • 3 Placement of Antenna00:24
      • 4 Radio Power Levels00:29
      • 5 Wi-fi-Protected Setup00:39
      • 6 MAC Filtering and Spoofing00:29
      • 7 Assign Static IP00:23
      • 8 Firewalls00:24
      • 9 Disable Ports00:37
      • 10 Content Filtering00:36
      • 11 Physical Security00:30
      • 12 Knowledge Check
      • 13 Quiz
      • 14 Key Takeaways00:58
      • 15 Conclusion00:05
    • Lesson 8.1 - Troubleshooting Operating Systems 06:12
      • 1 Software Troubleshooting00:12
      • 2 What's in it for me00:33
      • 3 Troubleshooting Operating System00:15
      • 4 Common Symptoms of OS - Frozen Screen
      • 5 Common Symptoms of OS - Failure to Boot00:50
      • 6 Common Symptoms of OS - Improper Shutdown00:41
      • 7 Common Symptoms of OS - Missing GUI
      • 8 Common Symptoms of OS - Missing NTLDR00:28
      • 9 Common Symptoms of OS - Missing GRUB00:32
      • 10 Common Symptoms of OS - Device Fails to Start00:24
      • 11 Common Symptoms of OS-Solution00:19
      • 12 Common Symptoms of OS - Missing DLL
      • 13 Common Symptoms of OS - Compatibility Error00:45
      • 14 Knowledge Check
      • 15 Common Symptoms of OS - Slow System
      • 16 Common Symptoms of OS - Kernel Panic00:41
      • 17 Common Symptoms of OS - Monitor Misalignment00:32
      • 18 OS Tools for Troubleshooting
      • 19 Other OS Tools for Troubleshooting
      • 20 Knowledge Check
    • Lesson 8.2 - Troubleshooting Security Issues 04:16
      • 1 Troubleshooting Common PC Security Issues00:11
      • 2 Pop-ups00:21
      • 3 Browser Re-direction00:41
      • 4 Invalid Certificates and Slow Performances
      • 5 Operating System Lock-up00:46
      • 6 Application Crash00:26
      • 7 Hacked E-mails00:40
      • 8 Rogue Antivirus00:44
      • 9 Spam00:27
      • 10 PC Tools for Troubleshooting
      • 11 Best Practice Procedure for Malware Removal
      • 12 Knowledge Check
    • Lesson 8.3 - Troubleshooting Mobile Device Applications 00:12
      • 1 Troubleshooting Common Mobile OS and Application Issues00:12
      • 2 Common Symptoms - Mobile Devices
      • 3 Some Other Common Symptoms - Mobile Devices
      • 4 Knowledge Check
    • Lesson 8.4 - Troubleshooting Mobile Device Security 05:00
      • 1 Troubleshooting Common Mobile OS and Application Security Issues00:13
      • 2 Signal Drop/ Weak Signal00:34
      • 3 Power Drain00:25
      • 4 Slow Data Speed00:17
      • 5 Unintended Bluetooth Pairing00:24
      • 6 Leaked Personal Files/ Data00:40
      • 7 Unauthorized Location Tracking00:33
      • 8 Unauthorized Camera /Microphone Tracking00:24
      • 9 Knowledge Check
      • 10 Quiz
      • 11 Key Takeaways01:25
      • 12 Conclusion00:05
    • Lesson 9.1 - Computer Safety Procedures 04:31
      • 1 Welcome Screen00:11
      • 2 What's In it for me00:27
      • 3 Computer Safety Procedures00:10
      • 4 Electrostatic Discharge00:43
      • 5 Control Electrostatic Discharge00:49
      • 6 Proper Component Handling and Storage
      • 7 Personal Safety00:56
      • 8 Safety Considrations
      • 9 More Safety Considerations
      • 10 Toxic Waste Handling00:49
      • 11 Local Government Regulations00:26
      • 12 Knowledge Check
    • Lesson 9.2 - Environmental Controls 05:09
      • 1 Environment Controls00:10
      • 2 Material Safety Data Sheet00:53
      • 3 Contents of MSDS00:27
      • 4 Important Environmental Considerations
      • 5 PowerSurges Burnouts Blackouts00:34
      • 6 UPS00:39
      • 7 Types of UPS00:37
      • 8 Surge Suppressor00:58
      • 9 Protection from Airborne Particles
      • 10 Dust and Debris00:51
      • 11 Knowledge Check
    • Lesson 9.3 - Dealing with Prohibited Activity 03:55
      • 1 Dealing with Prohibited Activity00:10
      • 2 Incident Response First Response
      • 3 Use of Documentation00:53
      • 4 Licensing00:53
      • 5 Personal and Enterprise License00:39
      • 6 Personal Identifier Information00:40
      • 7 Security Best Practices00:40
      • 8 Knowledge Check
    • Lesson 9.4 - Communication and Professionalism 03:19
      • 1 Communication and Professionalism00:10
      • 2 Communication Techniques00:56
      • 3 Communication Best practices
      • 4 Avoiding Distractions00:34
      • 5 Dealing with Difficult Customers or Situations00:49
      • 6 Undersestimating Customer Problems00:24
      • 7 Dealing with Confidential Information00:26
      • 8 Knowledge Check
    • Lesson 9.5 - Troubleshooting Theory 04:17
      • 1 Troubleshooting Theory00:10
      • 2 Troubleshooting Theory Steps00:38
      • 3 More Communication Best Practices
      • 4 Identifying the Problem00:37
      • 5 Establish a Theory of Probable Cause00:32
      • 6 Test The Theory to Determine the Cause00:21
      • 7 Establish a Plan of Action00:40
      • 8 Verify Full System Functionality00:19
      • 9 Find Documents Actions and Outcomes00:09
      • 10 Knowledge Check
      • 11 Quiz
      • 12 Key Takeaways00:44
      • 13 Conclusion00:07
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