Course Advisor

  • Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Learning path

Course 1
ITIL® V3 Foundation Certification Training

ITIL® V3 Foundation

ITIL® V3 Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can del iver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. ITIL certified professionals earn 40% more than their non-certified peers. ...Know More Less

Accredited By APMG v1

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Course 2
ITIL® Intermediate SS Certification Training

ITIL® Intermediate SS

The ITIL® Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development, and implementation of I T service management. You’ll learn to identify challenges, risks, and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification. ...Know More Less

Accredited By APMG v1

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Course 3
ITIL® Intermediate SD Certification Training

ITIL® Intermediate SD

The ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the archi tectures, processes, policies, and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt. ...Know More Less

Accredited By APMG v1

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Course 4
ITIL® Intermediate CSI Certification Training

ITIL® Intermediate CSI

The ITIL® Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques, and best practice elem ents of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities. ...Know More Less

Accredited By APMG v1

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Course 5
ITIL® Intermediate OSA Certification Training

ITIL® Intermediate OSA

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the ser vice management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam. ...Know More Less

Accredited By APMG v1

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Course 6
ITIL® Intermediate PPO Certification Training

ITIL® Intermediate PPO

This ITIL® Intermediate Planning, Protection, and Optimization (PPO) Certification Training will give you the skills necessary to ensure that new services and servi ce management systems, tools and technology architecture are designed to meet user needs and can be sustained once introduced. Our ITIL Intermediate PPO training prepares you to pass the ITIL PPO certification exam on your first attempt, either on its own or as a part of the ITIL Capability Stream for IT Service Management. ...Know More Less

Accredited By APMG v1

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Course 7
ITIL® Managing across the Lifecycle (MALC) Certification Training

ITIL® Managing Across The Lifecycle (MALC)

As the final module within the ITIL Service Lifecycle training, the ITIL® Managing Across the Lifecycle (MALC) course will establish your ability to integrate servi ce management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world. ...Know More Less

Accredited By APMG v1

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Master's Program Certificate
Electives
  • ITIL<sup>®</sup> Intermediate STITIL® Intermediate ST
  • ITIL<sup>®</sup> Intermediate SOITIL® Intermediate SO
  • ITIL<sup>®</sup> Intermediate RCVITIL® Intermediate RCV
  • ITIL<sup>®</sup> Intermediate SOAITIL® Intermediate SOA
  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.