ITIL® 4 Foundation Certification Training Course

ITIL Certification Course FAQs

• You offer an exam money back guarantee for ITIL training. How does it work?

  Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
   
  To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
   

  Attempt	Time Frame	Result	Money back
  First	Within 45 days of course completion	Did Not Pass	Refund full course price (including exam fees)

  Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
   

  Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

  The guarantee becomes void if:

  • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
  • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
  • Participants do not complete the e-learning content. The full online study is required to learn the course materials
  • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
  • Participants fail to book their exam within 6 months from the date of enrollment 
  • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
  • Participants do not submit the required documents to Simplilearn
  • Participants failed to request a refund within 15 days of receiving their results 

• What is ITIL used for?

  Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

• Who are the trainers for live classroom training for ITIL V4 certification?

  All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

• Who needs ITIL Certification?

  ITIL certification is ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

• Is the ITIL V4 certification exam fee included in the ITIL course fee?

  Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.

• What are the job roles available after getting an ITIL certification?

  ITIL certification paves your way to a number of lucrative career options like a service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, IT architect, and so on. Our ITIL training makes you eligible for all these job roles. 

• Are ITIL certifications worth it?

  Professionals seeking job roles in the mid-level to senior-level management positions should pursue ITIL certification. This is because the ITIL framework offers a business of the functioning of an organization’s IT department. ITIL certifications do add a great deal of value as it improves your earning potential and it is a testament of your skillset. It is recommended to opt for our ITIL training which helps you to achieve ITIL certification and enhances your career prospects.

• What skills should an ITIL Expert know?

  ITIL experts should have an in-depth knowledge of ITIL processes and know how its principles are implemented in the real world. Some of the key skills required to be successful ITIL experts are ITIL key concepts, central principles, process models, service level management, business relationship management, customer experience improvements, technology-enabled business capabilities. Simplilearn’s ITIL certification will help you gain all the essential skills and makes you job-ready. 

• What is an ITIL Certification?

  The ITIL certification scheme, administered by the certifying body AXELOS, offers a modular approach to the ITIL framework and incorporates a series of qualifications focused on various aspects of ITIL best practices to degrees of depth and detail. ITIL Foundation is the first level in the scheme.

• Is IT Service a good career option?

  Currently, IT service management is counted as one of the most lucrative career options in the world. All industries see ups and downs in employment opportunities due to market conditions. However, IT service has shown outstanding stability in terms of job growth and average compensation for employees. IT service career paths are filled with a variety of roles and opportunities which are continuing to increase year on year, particularly for professionals with ITIL certifications. 

• How to get started with ITIL 4 Certification training?

  If you are interested in getting certified in ITIL you can get started with this ITIL course to learn everything about ITIL 4 and get certified.

• Is the ITIL course difficult to learn?

  Simplilearn’s ITIL 4 Foundation Certification Training Course offers a state-of-the-art curriculum drafted by industry experts who have rich training experience. Experts are familiar with all the learning needs of students and curate their teaching methods to explain all the concepts in an interactive manner. So, this ITIL course is straightforward to follow, even for beginners. 

• Can we renew the ITIL Certificate?

  ITIL certifications are valid for a lifetime and there is no need to renew them. However, if a new version of ITIL is released, then it is recommended to transition into the new scheme.

• Does my ITIL 4 Foundation certificate expire?

  The ITIL 4 Foundation certificate does not expire.

• How does the online classroom training work?

  Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

• ITIL certification levels, salary, and career benefits in-store

  The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL certification is an entry-level qualification in the field of IT service management.

  Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.

  Why Get ITIL Certified?

  The ITIL certification is applicable in any organization for training since it is not based on any special technique—offering a wide variety of job opportunities in IT companies. IT professionals will learn to create and implement a variety of best practices of quality management along with IT service management, which in turn will result in better growth of the business. 

  The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers.

  The ITIL framework helps provide a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results.

  Moreover, the ITIL certification is the best among several other certification courses preferred by professionals of IT service management because it provides basic knowledge about the concepts, core principles, and best practices used in IT service management.

  ITIL Certification Levels

  The ITIL framework presently offers four levels of the ITIL certification.

  Level 1

  The first level of the ITIL certification is ITIL Foundation certification, which focuses on building standard terminology and methodology. Learners will obtain knowledge to support and deliver ITIL services. At this level, candidates understand the basics of ITIL and the ways to implement it in a workplace. Along with a practical approach to IT service management, this certification course also focuses on the approach and standards of quality management.

  Level 2

  The second level of the ITIL certification is the Practitioner level. This level helps improve candidates’ ability to adopt and adapt ITIL within their organizations. ITIL Practitioners learn how to foster a culture of continuous service improvement, as well as how to improve productivity, efficiency, and collaboration between ITSM and the organization as a whole.

  Level 3

  The third level of the ITIL certification is the ITIL Intermediate certification. There are two categories of certification: Service Lifecycle and Service Capability.

  • Service Lifecycle involves a high level focus of management across several processes of ITIL.
  • Service Capability provides specialized and process-level knowledge in one or more ITIL processes.

  Level 4

  The fourth level of the ITIL certification is ITIL Expert certification, which is delivered in modular form. Candidates must have passed the previous levels, proving they have the detailed skills and knowledge to clearly understand the entire system of ITIL. Candidates are allowed to choose from a variety of ITIL processes on the basis of their personal requirements. In order to receive the credential, candidates must possess complete and balanced knowledge of the lifecycle of ITIL service to obtain this certification.

  Level 5

  The fifth level of the ITIL certification is the ITIL Master Level certification, which strengthens and widens the practical application of ITIL knowledge in a variety of settings. The ITIL professionals directly involved in planning, management, and operation of IT service management functions obtain this certification to demonstrate their knowledge. An ITIL Master can describe and justify how they have chosen and used ITIL knowledge, principles, techniques, and methods along with supporting management techniques to achieve the expected business outcome.

  Eligibility for the ITIL certification

  Though anyone working in the IT service industry can take the ITIL Foundation certification course, it is ideal for service delivery professionals, operation managers, production support engineers, and quality analysts. It is the best-suited certification for the IT professionals who want to progress in the IT service sector.

  Career benefits of the ITIL certification

  Once you are a certified ITIL Foundation professional you will be able to contribute to the overall service improvement program of an organization. You will find a number of job opportunities in IT infrastructure management and IT service design after attaining the ITIL certification. 

  Combining an ITIL certification with other certifications can significantly increase one’s salary range. For example, someone with a Cisco certification who earns about $83,000 a year can jump to more than $96,000 with an ITIL salary.

  Getting ITIL certified can help boost your career in IT. Ensure you are in top shape for the ITIL 2011 exam with Simplilearn’s ITIL 2011 Foundation certification training. Simplilearn also offers a variety of other ITIL training courses, including ITIL Expert programs.

• Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

  All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a ITIL training session or for future reference.

• What is the average starting salary for an ITIL® certified professional?

  Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.

• What tools do I need to attend the ITIL training sessions?

  The tools you’ll need to attend ITIL training are:

  • Windows: Windows XP SP3 or higher
  • Mac: OSX 10.6 or higher
  • Internet speed: Preferably 512 Kbps or higher
  • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

• What are the ITIL certification training levels?

  The ITIL Certification Scheme comprises of the following levels:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

  One of the main characteristics of the new ITIL 4 certification scheme is that it now
  follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
  Strategic Leader (ITIL SL). These two streams are intended to provide learners with
  greater clarity about how and where they can improve their skills and set them apart
  from peers.

  
  To become an ITIL® Managing Professional (ITIL MP) learners must complete the
  following modules:

   

  • ITIL 4 Foundation
  • ITIL Specialist: Create, Deliver & Support
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High-Velocity IT
  • ITIL Strategist: Direct, Plan & Improve*

  
  To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
  modules:

  • ITIL 4 Foundation
  • ITIL Strategist: Direct, Plan & Improve*
  • ITIL Leader: Digital & IT Strategy

  *Universal module for both ITIL® designation streams

  In order to be eligible to become an ITIL Master, learners must have both the ITIL
  Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
  Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam. 
   

• What are the main differences between ITIL® V3 V/s ITIL® 4?

  ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

• When will ITIL® v3 be discontinued?

  The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional. 

• I have an ITIL® V3 Expert certification. How do I update my certification to the current version?

  If you have achieved six credits or more since your V3 Foundation certification, then it is in your best interest to continue collecting V3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. 
  You will need to reach seventeen credits to be eligible to take the ITIL Managing Professional transition module. 
   

• What is Global Teaching Assistance for ITIL certification training?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
   

• What is covered under the 24/7 Support Promise for ITIL certification training?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
   

• Can I cancel my enrollment for ITIL training? Will I get a refund?

  Yes, you can cancel your enrollment ITL training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

• What is ITIL® and Why is it Important?

  ITIL®, or the Information Technology Infrastructure Library, is a gold standard framework in the IT service management industry. The ITIL framework enables organizations to streamline IT services and deliver high-quality solutions while cutting overhead costs and maximizing ROI.

  The ITIL framework enables professionals to:

  • Deliver value across business units

  • Manage business risks

  • Develop better relationships with clients and customers

  • Deliver efficient services

  • Establish cost-effective processes

  • Support business changes

• What are the roles and responsibilities of ITIL professionals?

  Roles and responsibilities of ITIL professionals include:

  • Responsibility for the entire IT lifecycle 

  • Define strategies, policies, and standards

  • Ensure the best quality of services offered

  • Monitor key performance indicators

  • Guarantee continued improvement in services

• Who is the ITIL Certification provider?

  Since 2013, AXELOS owns and manages the ITIL certification.

• Can I take the ITIL certification exam without training?

  Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

• What is the designation of ITIL Certified individuals?

  Here are some of the job titles of ITIL certified individuals:

  • Software engineer

  • ITIL problem manager

  • Network administrator

  • ITIL incident management lead

  • IT project coordinator

• What is the right time for doing the ITIL certification exam?

  There’s nothing as a right time for taking the ITIL certification exam. You can take it whenever you want. However, it is recommended that you ensure that you are well prepared before taking the exam.

• Where can I get ITIL Certification Exam questions for practice?

  Simplilearn provides a free ITIL practice test that contains questions in line with the ITIL certification exam and helps you prepare for the certification exam.

• What is the time duration for ITIL Certification Exam?

  The ITIL certification exam is 60 mins long.

• Does an ITIL Certification training really create a competitive advantage?

  Yes, an certification in ITIL certification training does give you a competitive edge over your competitors.

• How long is the ITIL Certificate valid for?

  The ITIL certificate doesn’t expire and remains valid for a lifetime.

• What is the process to get an ITIL Certificate?

  An individual needs to attend the online classroom training for ITIL Foundation that spans for two and a half days and then pass the associated exam. There is also an option to do independent study and take the training in distance learning mode. AXELOS’ Accredited Training Organizations offer such training.

• Why is an ITIL Certificate necessary?

  The ITIL Foundation certification is necessary as it introduces professionals to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how to improve their work with ITIL 4 guidance.

• How do I download the ITIL Certificate?

  You can download the ITIL certificate from your PeopleCert account after you pass the test.

• Is ITIL training required to get an ITIL Certificate?

  You can take ITIL Foundation training either in a classroom or through online learning. The latter is offered by AXELOS’ Accredited Training Organizations. After the training, you need to pass the ITIL Foundation exam to earn the certificate. On the other hand, you can also study privately and then book the exam without a training course via PeopleCert.

• What is the ITIL course duration to prepare for the ITIL Certificate Exam?

  The classroom (physical or virtual) training for the ITIL Foundation certificate exam lasts for two and a half days (minimum of 12 contact hours).

• What are the different languages in which we can take the ITIL Certificate Exam?

  The ITIL 4 Foundation exams are available in these languages: English, Brazilian Portugese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.

• What should I do if I fail my ITIL Certificate Exam?

  You can retake the ITIL Foundation exam by paying the exam fee in case you fail on your first attempt. There is no limit on the number of retakes. However, with our ITIL training, you will be able to ace it comfortably.

• When will I receive my ITIL Certificate Exam results?

  Individuals who appear for web-based exams get their score report immediately after completing the ITIL Foundation exam. Those who take a paper-based exam get their result within three days upon receipt of the exam papers.

• How do beginners learn IT Service Management?

  ITSM is critical to all organizations and in huge demand, forcing companies to pay higher salaries to even entry-level professionals. However, professional needs to showcase their understanding in ITSM and gain good real-world exposure. Simplilearn’s ITIL training imparts all the essential  ITIL4 framework core concepts and skills to beginners. 

• What does ITIL Expert do?

  The primary responsibility of an ITIL professional is to oversee the entire IT lifecycle, including the five practice areas. They know how the different life cycle stages are linked to one another. ITIL professionals define strategies, policies, standards and ensure the best quality of services are offered. They use the ITIL framework effectively to support business objectives and focus on change management of an organization. You may opt for ITIL certifications to hold all these responsibilities as you grow in an organization. 

• What industries use IT Service Management most?

  Apart from information technology, ITSM is used in a number of industrial sectors like energy, government agencies, insurance, banking, healthcare, and entertainment. Our ITIL course will help you enter any industry to start a promising career. 

• Which companies hire ITIL Experts?

  ITIL experts find career opportunities in many renowned firms and can work in almost all companies.  Some of the prominent companies are Google, Walt Disney, Equinor, Muller Dairy, and Spotify. It is not an exhaustible list but only a glimpse of the opportunities available.  ITIL certifications tend to enhance your prospectus for selection in prominent firms.

• What book do you suggest reading for IT Service Management?

  Our ITIL training is enough to prepare you for the ITIL Foundation certification and give you an in-depth understanding of the framework. For further reference, you can also refer to these books:

  • IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
  • ITIL V3 Foundation Complete Certification Kit
  • ITIL For Beginners: The Complete Beginner's Guide To ITIL