Course description

  • What are the course objectives?

    The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ITIL® Intermediate SD certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

    Simplilearn’s training program for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

  • Why is the certification in demand?

    Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:

    • Increase productivity
    • Optimize costs
    • Improve the customer experience
    • Find a common language for service management
    • Gain a competitive edge
    • Build customer trust in the organization


    ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

    Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect to take on job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, and Service Portfolio Manager.

  • What skills will you learn?

    At the end of Simplilearn’s ITIL® Intermediate SD training, you will be able to:
    • Understand the purpose, principles, and processes in service design
    • Identify technology-related activities and considerations in service design
    • Identify how to organize, implement, and improve service design
    • Identify challenges, critical success factors, and risks

  • What are the career benefits of this course?

    An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers.

    The ITIL® Service Design qualification demonstrates the IT professional’s ability to frame consistent service design practices to improve the alignment of IT with the overall business and user needs. According to recent surveys by payscale.com, the average annual salary of the certified professionals in this field ranges from $80,000 to $90,000.

  • Who should take this course?

    The following categories of professionals should consider obtaining the ITIL Service Design qualification:

    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers

    This qualification is also well suited for profiles such as:

    • ITSM (IT Service Management) trainers
    • IT professionals working in a service design environment
    • ITIL Foundation certified individuals wanting to advance to higher levels in ITIL
    • Individuals requiring an in-depth knowledge of the ITIL Service Design stage of the ITIL Service Lifecycle

    The SD module is one of the prerequisites for the ITIL Expert and Master’s Levels in IT Service Management.

Course preview

    • Learning Unit 00 - Introductory lesson

      20:46
      • 0.1 ITIL® 2011 LIFECYCLE MODULE SERVICE DESIGN
        01:13
      • 0.2 Agenda
        01:13
      • 0.3 Objective
        00:25
      • 0.4 ITIL® 2011 Introduction
        00:56
      • 0.5 ITIL® 2011 Intermediate
        00:50
      • 0.6 ITIL® Qualification Criteria
        02:03
      • 0.7 Definition of Service Lifecycle
        00:49
      • 0.8 Definition of Service Capability
        00:45
      • 0.9 Lifecycle and Capability Modules
        00:36
      • 0.10 Managing Across the Lifecycle
        00:46
      • 0.11 Accreditation Institute
        00:43
      • 0.12 SD Course Description
        00:41
      • 0.13 Course Objective
        00:32
      • 0.14 Target Candidate
        00:38
      • 0.15 Target Candidate contd..
        01:31
      • 0.16 Exam Pre-requisites
        01:10
      • 0.17 ITIL® 2011 Service Transition Exam Format
        01:07
      • 0.18 Exam Tips
        00:20
      • 0.19 Course Outline
        03:42
      • 0.20 Quiz
        00:46
    • Learning Unit 01 - Introduction to Service Design

      39:34
      • 1.1 Introduction to Service Design
        01:12
      • 1.2 ITIL The Library Constituents
        02:07
      • 1.3 Learning Unit 1: Syllabus
        00:53
      • 1.4 Service Management
        02:12
      • 1.5 The Value Proposition
        02:22
      • 1.6 Utility and Warranty
        02:06
      • 1.7 Utility and Warranty
        00:31
      • 1.8 Function, Roles and Process
        03:35
      • 1.9 Service Design Purpose and Objectives
        01:29
      • 1.10 Service Design Purpose and Objectives
        01:14
      • 1.11 Value of Service Design to the Business
        04:25
      • 1.12 Four P's of Service Design
        01:57
      • 1.13 Service Design Package(SDP)
        01:31
      • 1.14 SDP contents:
        02:02
      • 1.15 SDP Requirements:
        01:28
      • 1.16 SDP Service Design:
        01:12
      • 1.17 SDP Service Design:
        01:18
      • 1.18 SDP Organizational Readiness Assessment
        01:01
      • 1.19 SDP Lifecycle Plan
        01:43
      • 1.20 SDP Lifecycle Plan
        02:13
      • 1.21 SDP Lifecycle Plan
        00:58
      • 1.22 SDP Lifecycle Plan
        00:44
      • 1.23 Service Acceptance Criteria(example)
        00:40
      • 1.24 Summary
        00:41
      • 1.25 Quiz
    • Learning Unit 02 - Service Design Principles

      1:19:56
      • 2.1 Service Design Principles
        00:52
      • 2.2 Learning Unit 2: Syllabus
        01:04
      • 2.3 Introduction to Service Design Principles
        02:13
      • 2.4 Service Composition
        03:11
      • 2.5 Service Design Goals
        01:58
      • 2.6 Balanced Design
        01:36
      • 2.7 Identifying Service Requirements
        01:05
      • 2.8 Identifying Service Requirements
        00:35
      • 2.9 Identifying Technology Domain Requirements
        01:53
      • 2.10 Identifying and Documenting Business Requirements and Drivers
        00:51
      • 2.11 Identifying and Documenting Business Requirements and Drivers(contd..)
        01:53
      • 2.12 Design Activities
        02:00
      • 2.13 Service Design Inputs
        01:24
      • 2.14 Service Design Inputs
        00:34
      • 2.15 Service Design Inputs
        00:32
      • 2.16 Service Design Outputs
        00:46
      • 2.17 Service Design Outputs
        00:46
      • 2.18 Five Major Service Design Aspects
        01:36
      • 2.19 Designing Service Solutions:
        02:07
      • 2.20 Designing Service Solutions:
        00:47
      • 2.21 Aligning New Service to Business Requirement
        01:41
      • 2.22 Designing Management Information Systems and Tools
        01:58
      • 2.23 Designing Technology Architecture and Management Architecture
        02:02
      • 2.24 Designing Technology Architecture and Management Architecture
        01:30
      • 2.25 Enterprise Architecture
        00:49
      • 2.26 Enterprise Architecture
        01:59
      • 2.27 Enterprise Architecture Frameworks
        00:58
      • 2.28 Designing Processes
        03:06
      • 2.29 SDA5: Designing measurement methods and metrics
        01:56
      • 2.30 Four types of Service Design Metrics
        01:19
      • 2.31 Metrics Tree
        02:39
      • 2.32 Subsequent Design Activities
        02:37
      • 2.33 Design constraints driven by strategy
        02:42
      • 2.34 External Influence on Solutions Design
        04:14
      • 2.35 Service Oriented Architecture
        01:20
      • 2.36 Service Oriented Architecture
        01:11
      • 2.37 Business Service Management
        01:59
      • 2.38 Service Design Models
        02:07
      • 2.39 Sourcing Options
        00:44
      • 2.40 Insourcing Option
        01:37
      • 2.41 Outsourcing Option
        01:57
      • 2.42 Co-sourcing or Multi-sourcing Option
        01:23
      • 2.43 Partnership Option
        01:48
      • 2.44 Business Process Outsourcing Option
        01:47
      • 2.45 Application Service Provision Option
        02:15
      • 2.46 Knowledge Process Outsourcing Option
        01:59
      • 2.47 Cloud Services
        02:03
      • 2.48 Summary
        00:33
      • 2.49 Quiz
    • Learning Unit 03 - Service Design Processes

      5:35:03
      • 3.1 Service Design Processes
        01:09
      • 3.2 Learning Unit 3: Syllabus
        00:37
      • 3.3 Service - Design High level View:
        02:09
      • 3.4 Five aspects of Service Design
        01:30
      • 3.5 Design Coordination
        03:20
      • 3.6 Value to Business
        01:27
      • 3.7 Policies
        01:17
      • 3.8 Principles
        01:49
      • 3.9 Process activities
        01:15
      • 3.10 Design Coordination Activities
        07:49
      • 3.11 Role : Design Coordination Process Manager
        01:13
      • 3.12 Role : Design Coordination Process Manager
        00:44
      • 3.13 Triggers, inputs and outputs
        01:52
      • 3.14 Triggers, inputs and outputs
        00:31
      • 3.15 Interfaces
        04:49
      • 3.16 CSFs and KPIs
        01:50
      • 3.17 Challenges
        01:29
      • 3.18 Risks
        01:33
      • 3.19 Service Catalogue Management(SCM):
        01:55
      • 3.20 Service Catalog Management(SCM):
        01:15
      • 3.21 Value to Business:
        01:56
      • 3.22 Policies:
        01:19
      • 3.23 SCM : Service Portfolio-Pipeline, Catalogue and Retired
        01:42
      • 3.24 Definition - Service Catalogue:
        01:37
      • 3.25 Defining Service:
        02:37
      • 3.26 Different types of Services:
        01:43
      • 3.27 Service Catalogue uses:
        03:14
      • 3.28 Service Catalogue structure:
        01:41
      • 3.29 SCM : Business and Technical
        01:08
      • 3.30 SCM : Business and Technical
        00:44
      • 3.31 SCM : Business and Technical
        01:00
      • 3.32 Service Catalogue with three views:
        01:27
      • 3.33 SCM : Process activities
        02:55
      • 3.34 Service Catalogue Management Process Manager:
        01:09
      • 3.35 Triggers, Inputs and Outputs:
        01:16
      • 3.36 Triggers, Inputs and Outputs:
        00:53
      • 3.37 Interfaces:
        02:26
      • 3.38 SCM CSFs and KPIs :
        02:09
      • 3.39 SCM Challenges and Risks:
        01:26
      • 3.40 SCM Challenges and Risks:
        01:04
      • 3.41 Service Level Management:
        02:21
      • 3.42 Service Level Management:
        01:54
      • 3.43 Value to Business:
        02:09
      • 3.44 Service Level Agreement(SLA):
        01:41
      • 3.45 Operational Level Agreement(OLA):
        02:00
      • 3.46 Underpinning Contract(UC):
        01:31
      • 3.47 SLM: SLA structure
        02:35
      • 3.48 SLM: Service Level Requirements(SLR)
        01:52
      • 3.49 SLM: SLA Monitoring Charts (SLAM)
        01:41
      • 3.50 SLM: Service Review
        01:05
      • 3.51 SLM: Service Improvement Plan (SIP)
        02:13
      • 3.52 Process activities
        02:23
      • 3.53 Service level management process:
        01:08
      • 3.54 SLM: Service Level Management Process Manager
        01:38
      • 3.55 SLM: Service Level Management Process Manager
        01:18
      • 3.56 Triggers, Inputs and outputs
        00:59
      • 3.57 Triggers, Inputs and outputs
        01:10
      • 3.58 Triggers, Inputs and outputs
        01:39
      • 3.59 Interfaces
        02:48
      • 3.60 SLM: Metrics
        01:06
      • 3.61 CSF and KPI
        01:27
      • 3.62 Challenges
        02:12
      • 3.63 Risks
        01:22
      • 3.64 Capacity Management
        02:27
      • 3.65 Capacity Management
        02:13
      • 3.66 Value to Business
        02:07
      • 3.67 Balancing Act
        02:25
      • 3.68 Capacity Management Sub-processes
        01:49
      • 3.69 Capacity Management Sub-processes
        01:17
      • 3.70 Capacity Management Sub processes:
        01:53
      • 3.71 Process activities, methods and techniques
        05:12
      • 3.72 Process activities, methods and techniques
        04:08
      • 3.73 Capacity Management overview
        01:14
      • 3.74 The Capacity Plan
        01:36
      • 3.75 Role - Capacity Management Process Manager
        01:31
      • 3.76 Role - Capacity Manager
        01:17
      • 3.77 Triggers, Inputs and Outputs
        00:45
      • 3.78 Triggers, Inputs and Outputs
        02:41
      • 3.79 Triggers, Inputs and Outputs
        02:00
      • 3.80 Interfaces
        01:30
      • 3.81 CSFs and KPIs
        01:11
      • 3.82 Key Performance Indicator
        01:03
      • 3.83 Challenges and Risks
        01:24
      • 3.84 Challenges and Risks
        01:05
      • 3.85 Availability Management
        02:05
      • 3.86 Availability Management
        02:19
      • 3.87 Value to Business
        01:36
      • 3.88 What is Availability ?
        01:56
      • 3.89 Aspects of Availability
        00:32
      • 3.90 Reliability
        01:15
      • 3.91 Maintainability
        01:20
      • 3.92 Serviceability
        01:28
      • 3.93 Vital Business Functions
        00:57
      • 3.94 Vital Business Functions
        01:45
      • 3.95 MTBF, MTBSI, MTRS, MTTR
        01:35
      • 3.96 MTBF, MTBSI, MTRS, MTTR
        00:44
      • 3.97 MTBF, MTBSI, MTRS, MTTR
        00:54
      • 3.98 Availability Terms and Measurements:
        02:23
      • 3.99 AIMS and Availability Plan
        02:19
      • 3.100 Process activities, methods and techniques
        02:28
      • 3.101 Process activities, methods and techniques
        05:00
      • 3.102 Availability management process
        00:41
      • 3.103 Availability Management Process Manager
        01:58
      • 3.104 Availability Management Process Manager
        01:25
      • 3.105 Triggers, Inputs and Outputs
        01:11
      • 3.106 Triggers, Inputs and Outputs
        02:23
      • 3.107 Triggers, Inputs and Outputs
        01:23
      • 3.108 Interfaces
        03:03
      • 3.109 CSFs and KPIs
        01:41
      • 3.110 Challenges
        02:06
      • 3.111 Risks
        00:49
      • 3.112 IT Service Continuity Management
        03:27
      • 3.113 IT Service Continuity Management
        01:28
      • 3.114 Value to Business
        01:24
      • 3.115 Business Continuity Management
        01:22
      • 3.116 IT Service Continuity Plan
        01:20
      • 3.117 Business Impact Analysis
        02:10
      • 3.118 Business Impact Analysis
        01:10
      • 3.119 Business Impact Analysis
        01:41
      • 3.120 Business Impact
        01:51
      • 3.121 Risk
        02:11
      • 3.122 Management of Risk(M o R)
        01:08
      • 3.123 Management of Risk
        01:43
      • 3.124 Recovery Option
        03:41
      • 3.125 Technical Plans
        02:22
      • 3.126 Risk Reduction Measures
        01:48
      • 3.127 Invocation Decision
        02:17
      • 3.128 Key Activities
        02:05
      • 3.129 Key Activities
        02:00
      • 3.130 Key Activities
        02:09
      • 3.131 Key Activities
        03:10
      • 3.132 Key Activities
        02:19
      • 3.133 Role - IT Service Continuity Management Process Manager
        02:41
      • 3.134 Triggers, inputs and outputs
        01:22
      • 3.135 Triggers, inputs and outputs
        01:30
      • 3.136 Triggers, inputs and outputs
        01:07
      • 3.137 Interfaces
        02:24
      • 3.138 CSFs and KPIs
        01:14
      • 3.139 CSFs and KPIs
        00:47
      • 3.140 Challenges
        01:37
      • 3.141 Risks
        01:15
      • 3.142 Information Security Management
        02:07
      • 3.143 Information Security Management
        02:03
      • 3.144 Value to Business
        01:17
      • 3.145 Security Framework
        00:48
      • 3.146 Security Framework
        00:51
      • 3.147 Information Security Policy
        00:57
      • 3.148 Information Security Policy
        00:52
      • 3.149 Information Security Management System
        01:09
      • 3.150 Elements of ISMS
        01:41
      • 3.151 Elements of ISMS
        01:26
      • 3.152 Framework for Managing Security
        00:48
      • 3.153 Security Governance
        01:55
      • 3.154 Security Governance
        01:31
      • 3.155 Security Controls
        01:47
      • 3.156 Security Controls
        01:00
      • 3.157 Security Controls
        00:29
      • 3.158 Process Activities
        02:38
      • 3.159 Role - Information Security Management Process Manager
        01:03
      • 3.160 Role - Information Security Management Process Manager
        00:50
      • 3.161 Triggers
        01:29
      • 3.162 Inputs
        02:02
      • 3.163 Outputs
        01:23
      • 3.164 Interfaces
        03:58
      • 3.165 CSFs and KPIs
        01:24
      • 3.166 CSFs and KPIs
        00:58
      • 3.167 Challenges
        01:33
      • 3.168 Risks
        01:46
      • 3.169 Supplier Management
        01:03
      • 3.170 Supplier Management
        01:05
      • 3.171 Supplier Management
        01:20
      • 3.172 Value to Business
        00:57
      • 3.173 Policies
        01:17
      • 3.174 Supplier
        01:10
      • 3.175 Underpinning contracts and agreements
        02:37
      • 3.176 Underpinning contracts and agreements
        01:27
      • 3.177 Supplier and Contract Management Information System(SCMIS)
        01:30
      • 3.178 Supplier categories
        01:39
      • 3.179 Supplier categories
        00:35
      • 3.180 Process activities, methods and techniques
        05:00
      • 3.181 Supplier Management Process
        00:34
      • 3.182 Role - Supplier Management Process Manager
        01:23
      • 3.183 Role - Supplier Management Process Manager
        01:12
      • 3.184 Triggers, Inputs and Outputs
        01:09
      • 3.185 Triggers, Inputs and Outputs
        02:27
      • 3.186 Triggers, Inputs and Outputs
        01:16
      • 3.187 Interfaces
        03:03
      • 3.188 CSFs and KPIs
        01:15
      • 3.189 CSFs and KPIs
        00:58
      • 3.190 Challenges
        01:56
      • 3.191 Risks
        01:50
      • 3.192 Summary
        00:37
      • 3.193 Quiz
    • Learning Unit 04 - Service Design Technology related activities

      38:19
      • 4.1 Service Design Technology related activities
        00:57
      • 4.2 Learning Unit 4: Syllabus
        00:43
      • 4.3 Requirements Engineering Types
        03:00
      • 4.4 Requirements Engineering
        01:16
      • 4.5 Requirements Engineering Investigation techniques
        04:12
      • 4.6 Requirements Engineering Problems
        01:03
      • 4.7 Requirements Engineering Problems
        01:14
      • 4.8 Requirements Engineering Documenting requirements
        01:23
      • 4.9 Requirements Engineering Documenting requirements
        01:27
      • 4.10 Requirements and Outsourcing
        01:29
      • 4.11 Data and Information Management
        07:24
      • 4.12 Application Management
        01:07
      • 4.13 SDLC Approach
        00:37
      • 4.14 Global view of the service
        01:24
      • 4.15 Application Management Consideration
        01:38
      • 4.16 Application Portfolio attributes
        00:27
      • 4.17 Application Management Considerations
        01:39
      • 4.18 Application Management Considerations
        05:21
      • 4.19 Major outputs from development
        01:18
      • 4.20 Summary
        00:40
      • 4.21 Quiz
    • Learning Unit 05 - Organizing for Service Design

      24:17
      • 5.1 Organizing for Service Design
        01:04
      • 5.2 Learning Unit 1: Syllabus
        00:43
      • 5.3 RACI
        01:17
      • 5.4 RACI
        00:57
      • 5.5 RACI Matrix
        00:58
      • 5.6 Fuctional Role Analysis based on the RACI
        01:29
      • 5.7 Functions
        01:26
      • 5.8 Functions Continued...
        01:12
      • 5.9 Alignment with application development
        01:44
      • 5.10 Alignment with project management
        01:14
      • 5.11 Example of service design organization structure(small organization)
        01:01
      • 5.12 Example of service design organization structure(large organization)
        00:52
      • 5.13 Service Design Roles
        00:58
      • 5.14 Generic Service Owner
        02:26
      • 5.15 Generic Process Owner
        01:28
      • 5.16 IT Planner
        01:54
      • 5.17 IT Designer Architect
        02:59
      • 5.18 Summary
        00:35
      • 5.19 Quiz
    • Learning Unit 06 - Technology Considerations

      12:41
      • 6.1 Technology Considerations
        00:54
      • 6.2 Syllabus
        00:32
      • 6.3 Technology Considerations
        02:12
      • 6.4 Service Design Tools
        01:00
      • 6.5 Benefits of Service Design Tools
        01:19
      • 6.6 Service Management Tool - Requirements
        01:15
      • 6.7 Statement of Requirement
        01:28
      • 6.8 Evaluation Process for Tool
        02:13
      • 6.9 Selection Criteria Checklist
        01:33
      • 6.10 Summary
        00:15
      • 6.11 Quiz
    • Learning Unit 07 - Implementation and Improvement of Service Design

      24:45
      • 7.1 Implementation and Improvement of Service Design
        00:45
      • 7.2 Syllabus
        00:40
      • 7.3 Business Impact Analysis
        01:51
      • 7.4 Service Level Requirement
        01:27
      • 7.5 Risk To Service And Processes
        01:04
      • 7.6 Implementing Service Design
        01:51
      • 7.7 Implementing Service Design Through Csi Approach
        01:45
      • 7.8 What Is The Vision?
        01:11
      • 7.9 Where Are We Now?
        00:52
      • 7.10 Where Are We Now?
        01:11
      • 7.11 Where Do We Want To Be?
        01:08
      • 7.12 How Do We Get There?
        00:49
      • 7.13 Did We Get There?
        01:16
      • 7.14 How Do We Keep The Momentum Going?
        00:52
      • 7.15 Measurement Of Service Design
        01:31
      • 7.16 Balance Scorecard
        00:28
      • 7.17 Measurement Of Service Design
        01:37
      • 7.18 Measurement Of Service Design
        00:44
      • 7.19 Measurement Of Service Design
        01:48
      • 7.20 Prerequisite For The Success
        01:33
      • 7.21 Summary
        00:22
      • 7.22 Quiz
    • Learning Unit 08 - Challenges, Critical Success factors and Risks

      10:01
      • 8.1 Challenges, CSFs and Risks
        00:54
      • 8.2 Syllabus
        00:30
      • 8.3 Service Design Challenges
        01:42
      • 8.4 Service Design Challenges
        02:14
      • 8.5 Service Design Risks
        02:36
      • 8.6 CSF And KPI
        01:54
      • 8.7 Summary
        00:11
      • 8.8 Quiz
    • Learning Unit 09 - Summary and Directed studies

      03:43
      • 9.1 Learning Unit 09 Summary Exam Preparation and Direction
        00:30
      • 9.2 Summary Exam Preparation And Direction
        00:43
      • 9.3 Checkpoints
        01:18
      • 9.4 Sample Exam
        00:57
      • 9.5 Thank You
        00:15
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Exam & certification

  • How do I become ITIL® Intermediate SD certified?

    The ITIL® Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, the following requirements have to be met:

    • A minimum 21 hours of instruction with an accredited training organization (or an accredited e-learning solution)
    • ITIL Foundation Certificate in IT Service Management

    Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.

  • What do I need to do to unlock my Simplilearn certificate?

    Online self-learners must complete 85% of the course to receive their certificate of participation from Simplilearn.

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam price goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does exam fee change?

    Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price.

  • How will I schedule/book my exam?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Does the course fee include examination fees as well?

    Yes, the course fee is inclusive of the examination fee.
     

  • Can I ask for refund of exam voucher cost once it is issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
     

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Reviews

Vinay Pagadal
Vinay Pagadal Engg

Very well conducted course, flow of course by Devaraj was very good. Explanation was well understood with relevant examples.

Ravi Mishra
Ravi Mishra Incident Manager @Macquarie

This is very helpful and good explanation of each unit.

Manas Sikdar
Manas Sikdar TCS

very organized and simplified learning.

Mohammed Munir El Kadi
Mohammed Munir El Kadi Senior System Analyst

I liked the re-ordering of the syllabus in the course as compared to the original SD book. The quizzes in each section were good too. I would have liked to see more Instructional Design objects with smart graphs though

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Aditya Khare
Aditya Khare

Well structured training course. The trainer used plenty of real life examples to explain the concepts

Rajan Masilamani
Rajan Masilamani

It was a very good knowledge session. I am expecting to attend from training, especially from the same trainer.

Kirandeep Singh
Kirandeep Singh Product Manager

Training was very helpful in making me understand the concepts well.

Saptarshi Talukdar
Saptarshi Talukdar

Excellent training, excellent faculty and a good training experience.

Daniel Earl
Daniel Earl

I found the ITIL Service Design intuitive and extremely useful. It was full of realistic examples as well as practical, applicable service management advice which expanded upon the core ITIL texts.

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FAQs

  • What payment options are available?

    Payments can be made using any of the following options. You will be emailed a receipt after the payment is made.
    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diner’s Club
    • PayPal

  • What will I get along with this training?

    You will have access to the online e-learning and practice tests.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

  • Do you provide money-back guarantee for the training programs?

    Yes, we do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please submit a request via our Help and Support portal.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

  • I am not able to access the online courses. Whom should I contact?

    Contact us using the form on the right side of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • Who are the instructors and how are they selected?

    All of our highly-qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in their IT domain. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right side of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can give you more details.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with the 19 PDUs. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.
     

    • Disclaimer
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.