Course Overview

The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management.

Key Features

100% Money Back Guarantee
No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • Transitional training in the latest version of ITIL
  • One simulation exam
  • Exam fee included

Skills Covered

  • Concepts of service management
  • ITIL guiding principles
  • Activities of the service value chain
  • Build service value stream
  • Create and support services
  • Foster stakeholder relationship
  • Change management

Training Options

Self-Paced Learning

$ 999

  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • Simulation test papers for self-assessment
  • ITIL 4 Managing Professional Transition exam voucher included
  • 24x7 learner assistance and support

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced e-learning and/or instructor-led options)
  • Course, category, and all-access pricing
  • Enterprise-class learning management system (LMS)
  • Enhanced reporting for individuals and teams
  • 24x7 teaching assistance and support

Course Curriculum

Eligibility

ITIL V3 certified professionals transitioning to ITIL 4 are best suited for this course. This course also is appropriate for IT managers, IT architects, system administrators, operations managers, database administrators, service delivery professionals, quality analysts, development teams, and process owners and practitioners.
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Pre-requisites

To be eligible to take this transition module, you should have:
ITIL Expert (v3) certificate     OR A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions     OR ITIL 4 Foundation and 15 credits from the ITIL V3 system In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.
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Course Content

  • ITIL® 4 Managing Professional Transition Module Training

    Preview
    • Lesson 01 - Course Introduction

      13:00Preview
      • 1.01 ITIL 4 Managing Professional Transition
        06:18
      • 1.02 ITIL 4 MP Transition Examination Design
        06:42
    • Lesson 02 - ITIL 4 Foundation

      01:04:12Preview
      • 2.01 ITIL 4 Foundation
        00:43
      • 2.02 Key Concepts of Service Management
        01:59
      • 2.03 Stakeholders of Service Management
        01:45
      • 2.04 Service Consumer
        01:42
      • 2.05 Other Stakeholders
        02:03
      • 2.06 Service Offerings
        01:43
      • 2.07 Service Relationship
        02:39
      • 2.08 The ITIL Guiding Principles
        01:21
      • 2.09 Focus on Value
        01:48
      • 2.10 Applying the Principle
        01:07
      • 2.11 Start Where You Are
        01:47
      • 2.12 Applying the Principle
        01:24
      • 2.13 Progress Iteratively with Feedback
        01:45
      • 2.14 Applying the Principle
        01:03
      • 2.15 Collaborate and Promote Visibility
        02:06
      • 2.16 Applying the Principle
        00:56
      • 2.17 Think and Work Holistically
        01:43
      • 2.18 Keep It Simple and Practical
        01:31
      • 2.19 Optimize and Automate
        01:57
      • 2.20 Applying the Principle
        02:10
      • 2.21 Four Dimensions of Service Management
        01:16
      • 2.22 Organizations and People
        02:27
      • 2.23 Information and Technology
        02:23
      • 2.24 Selecting the Right Technology
        02:09
      • 2.25 Partners and Supplier
        01:37
      • 2.26 Organization Strategy
        02:02
      • 2.27 Value Streams and Processes
        02:02
      • 2.28 Processes
        01:45
      • 2.29 Service Value System (SVS)
        02:16
      • 2.30 Siloed Organizations
        02:24
      • 2.31 The Service Value Chain
        01:07
      • 2.32 Plan
        01:06
      • 2.33 Improve
        01:05
      • 2.34 Engage
        01:51
      • 2.35 Design and Transition
        01:11
      • 2.36 Obtain or Build
        01:17
      • 2.37 Deliver and Support
        01:15
      • 2.38 Service Value Streams
        00:50
      • 2.39 Key Takeaways
        00:57
      • Knowledge Check
    • Lesson 03 - Create, Deliver, and Support (CDS)

      01:40:39Preview
      • 3.01 Create Deliver and Support
        00:40
      • 3.02 Organizational Structure
        02:11
      • 3.03 Differences in Organizational Structure
        02:09
      • 3.04 Integrated or Collaborative Teams
        01:54
      • 3.05 Algorithmic and Heuristic Tasks
        02:04
      • 3.06 Team Capabilities,Roles,Competencies
        02:08
      • 3.07 Professional ITSM Skills and Competencies
        03:20
      • 3.08 Generalist or T-Shaped Models
        01:39
      • 3.09 Developing a broad-set of competencies
        02:14
      • 3.10 Workforce Planning and Management
        01:54
      • 3.11 Employee Satisfaction Management
        02:48
      • 3.12 Results-Based Measuring and Reporting
        02:16
      • 3.13 Performance Measures
        01:08
      • 3.14 Team Culture and Differences
        01:50
      • 3.15 Importance of Cultural Fit
        01:05
      • 3.16 Team Collaboration and Integration
        05:39
      • 3.17 Servant Leadership
        01:03
      • 3.18 Working to a Customer-Oriented Mindset.
        02:07
      • 3.19 Customer Experience
        03:16
      • 3.20 The Value of Positive Communication
        01:51
      • 3.21 Communication Principles
        01:27
      • 3.22 ITIL Service Value Streams
        01:42
      • 3.23 Value Streams and Organizations
        03:08
      • 3.24 Value Stream Considerations - Part One
        01:33
      • 3.25 Value Stream Considerations - Part Two
        02:23
      • 3.26 Value Stream Considerations - Part Three
        01:33
      • 3.27 Design a Service Value Stream
        02:26
      • 3.28 Describing a Service Value Stream
        02:00
      • 3.29 Value Stream Mapping
        02:38
      • 3.30 Metrics for Analyzing a Value Stream
        02:46
      • 3.31 Designing a Value Stream Using Littles Law
        01:54
      • 3.32 Model Value Streams for CDS
        00:51
      • 3.33 Development of a New Service
        03:13
      • 3.34 Acknowledge and Document the Service Requirements
        00:36
      • 3.35 Decide Whether to Invest in the New Service
        01:00
      • 3.36 Design and Architect the New Service to Meet Customer Requirements
        00:45
      • 3.37 Obtain or build within the Service Value Chain
        01:23
      • 3.38 Deploy Service Components in Preparation for Launch
        00:41
      • 3.39 Release New Service to Customers and Users
        01:26
      • 3.40 Restoration of a Live Service
        02:12
      • 3.41 Acknowledge and Register the User Query
        00:30
      • 3.42 Investigate the Query Reclassify It as an Incident and Attempt to Fix It
        00:40
      • 3.43 Obtain a Fix from the Specialist Team
        00:45
      • 3.44 Deploy the Fix
        01:05
      • 3.45 Verify That the Incident Has Been Resolved
        00:38
      • 3.46 Request Feedback from the User
        00:43
      • 3.47 Identify Opportunities to Improve the Overall System
        01:04
      • 3.48 Prioritization
        03:15
      • 3.49 How to Prioritize Work
        01:02
      • 3.50 Techniques for Prioritizing Work
        03:26
      • 3.51 Techniques on Multiple Factors
        01:03
      • 3.52 Swarming
        02:13
      • 3.53 Challenges of Swarming
        01:18
      • 3.54 Shift-Left Approach
        02:51
      • 3.55 Key Takeaways
        01:13
      • Knowledge Check
    • Lesson 04 - Drive Stakeholder Value (DSV)

      02:39:03Preview
      • 4.01 Drive Stakeholder Value
        00:41
      • 4.02 The Customer Journey
        01:38
      • 4.03 Mastering the Customer Journey
        02:13
      • 4.04 Stakeholder Aspirations
        02:20
      • 4.05 Communication, Cooperation, and Collaboration
        01:48
      • 4.06 Modes of Listening
        02:55
      • 4.07 Diversity
        00:39
      • 4.08 Service Relationships
        01:18
      • 4.09 Basic Relationship
        01:57
      • 4.10 Collaborative Relationship
        01:57
      • 4.11 Partnership Relationship
        01:46
      • 4.12 Build Service Relationships
        02:08
      • 4.13 Service Relationship Ladder Step One
        01:53
      • 4.14 Service Catalog
        01:28
      • 4.15 Customer Relationship Management (CRM)
        01:25
      • 4.16 Service Relationship Ladder: Step Two
        02:14
      • 4.17 Service Relationship Ladder: Step Three
        02:35
      • 4.18 Service Relationship Ladder: Step Four
        02:34
      • 4.19 Service Relationship Ladder: Step Five
        02:15
      • 4.20 Maturity Assessment and Benchmarking
        03:29
      • 4.21 Assessing Readiness for Collaboration
        02:34
      • 4.22 Managing Suppliers and Partners
        02:32
      • 4.23 Service Offerings and User Experience
        01:16
      • 4.24 Lean Thinking
        02:00
      • 4.25 Agile Philosophy
        01:57
      • 4.26 Continuous Delivery Methods
        00:57
      • 4.27 User Centered Design and Service Design Thinking
        01:15
      • 4.28 Service Blueprint
        02:05
      • 4.29 Designing for Onboarding
        02:30
      • 4.30 Selling Service Offerings
        01:07
      • 4.31 Internal Sales
        02:05
      • 4.32 External Sales
        01:12
      • 4.33 Onboard
        02:25
      • 4.34 Relating with Users and Fostering Relationships
        01:35
      • 4.35 Fostering Relationships with Corporate Users
        02:25
      • 4.36 Integration and Interaction Between Teams
        01:20
      • 4.37 Fostering Relationships with Individual Users
        04:42
      • 4.38 Omnichannel Management
        01:05
      • 4.39 Technological Solutions Description
        03:07
      • 4.40 Technological Approaches Challenges and Solutions
        05:03
      • 4.41 Technological Approaches Required Resources
        00:45
      • 4.42 Enable Users for Service
        02:26
      • 4.43 Enable Users for Service Practices and Tools
        02:20
      • 4.44 Elevate Mutual Capabilities
        02:54
      • 4.45 Planning Onboarding
        01:09
      • 4.46 Onboarding Goals
        01:26
      • 4.47 Onboarding Scope
        03:31
      • 4.48 Onboarding Customer and Users Onboarding Actions
        04:05
      • 4.49 User Onboarding
        03:01
      • 4.50 Onboarding Control
        02:26
      • 4.51 Reviewing Onboarding Control
        01:14
      • 4.52 Offboarding Customers and Users
        02:14
      • 4.53 Customer Offboarding
        01:39
      • 4.54 User Offboarding
        01:49
      • 4.55 Service Transition Onboarding and Offboarding
        00:39
      • 4.56 Approaches to Provide Services to Users
        02:55
      • 4.57 Service Interactions
        02:41
      • 4.58 Service Requests
        02:46
      • 4.59 Service Desk Interactions
        01:19
      • 4.60 Moments of Truth
        00:55
      • 4.61 Intelligent Disobedience
        02:40
      • 4.62 Nurturing User Communities
        02:11
      • 4.63 Super Users
        02:26
      • 4.64 Customer and User Feedback
        02:12
      • 4.65 Tracking Value Realization
        02:19
      • 4.66 Tracking,Performance,Output,and Outcome
        01:25
      • 4.67 Models for Business Change
        01:35
      • 4.68 Tracking Experience and Satisfaction
        01:53
      • 4.69 Ways to Monitor Customer Experience
        01:59
      • 4.70 Tracking Service Usage
        01:41
      • 4.71 Assessing and Reporting Value Realization
        01:13
      • 4.72 Two Levels of Value Realization Assessment and Reporting
        01:58
      • 4.73 Assessment Results
        01:16
      • 4.74 Tracking, Assessing, and Evaluating Outcomes
        01:14
      • 4.75 Evaluating Value Realization and Improving Customer Journeys
        01:11
      • 4.76 Evaluation and Verification
        01:50
      • 4.77 Continual Improvement
        01:39
      • 4.78 Key Takeaways
        01:44
      • Knowledge Check
    • Lesson 05 - High Velocity IT (HVIT)

      01:16:13Preview
      • 5.01 High Velocity IT
        00:37
      • 5.02 Key Concepts of High Velocity IT
        02:14
      • 5.03 Digital Technology
        00:47
      • 5.04 Digital Organization
        02:25
      • 5.05 Digital Transformation
        01:19
      • 5.06 IT Transformation
        03:17
      • 5.07 Digital Products
        01:20
      • 5.08 Service Interactions
        02:02
      • 5.09 High Velocity IT Objectives
        02:51
      • 5.10 High Velocity IT Objectives - Techniques
        02:14
      • 5.11 HVIT Objectives Techniques
        02:40
      • 5.12 The Four Dimensions of Service Management
        01:51
      • 5.13 High Velocity IT - Organizations and People
        01:49
      • 5.14 High Velocity IT - Information and Technology
        01:22
      • 5.15 High Velocity IT Partners and suppliers
        01:18
      • 5.16 High Velocity IT Value Streams and Processes
        01:46
      • 5.17 Value Streams
        01:27
      • 5.18 Making Value Streams Effective
        02:28
      • 5.19 Service Value Chain
        01:57
      • 5.20 Value Chain Activities Combined With Devops
        02:11
      • 5.21 Service Consumer and Service Provider Interactions
        02:06
      • 5.22 Digital Product Life Cycle
        03:09
      • 5.23 Digital Product Life Cycle Customer Perspective
        02:21
      • 5.24 Key Characteristics of High Velocity IT Approaches
        01:28
      • 5.25 Lean Approaches
        02:22
      • 5.26 Agile Approaches
        03:15
      • 5.27 Resilient Approaches
        01:40
      • 5.28 Continuous Approaches
        01:43
      • 5.29 Service Dominant Logic
        01:42
      • 5.30 Models and Concepts of HVIT Culture
        02:30
      • 5.31 Guiding Principles Models and Concepts People
        01:02
      • 5.32 Guiding Principles Models and Concepts Progress
        01:10
      • 5.33 Cynefin Model
        02:41
      • 5.34 Lean Culture
        02:02
      • 5.35 ITIL Continual Improvement Model
        01:14
      • 5.36 Toyota Kata
        01:21
      • 5.37 The OODA Loop
        01:13
      • 5.38 Continual Improvement Behavior Patterns
        00:31
      • 5.39 Key Behavior Patterns
        03:35
      • 5.40 Key Takeaways
        01:13
      • Knowledge Check
    • Lesson 06 - Direct, Plan, and Improve (DPI)

      45:30Preview
      • 6.01 Direct Plan and Improve
        00:45
      • 6.02 Risks and Controls
        03:34
      • 6.03 Strategy and Strategic Planning
        02:33
      • 6.04 Defining Effective Policies
        02:37
      • 6.05 Defining Effective Guidelines
        01:03
      • 6.06 Decision Making at the Right Level
        01:47
      • 6.07 Decision Making at the Right Level
        02:47
      • 6.08 Role of Risk Management of Listening
        03:20
      • 6.09 Regulations and Legislation
        02:00
      • 6.10 Basics of Organizational Change Management (OCM)
        01:48
      • 6.11 Essentials for Successful Improvement
        02:09
      • 6.12 Essentials for Successful Improvement
        02:11
      • 6.13 Identifying and Communicating with Stakeholders
        01:50
      • 6.14 Identifying and Communicating with Stakeholders
        01:50
      • 6.15 Stakeholder Mapping
        01:45
      • 6.16 Principles of Communication
        00:46
      • 6.17 Communication Is a Two Way Process
        01:07
      • 6.18 We Communicate All the Time
        01:05
      • 6.19 Timing and Frequency Matter
        01:35
      • 6.20 No Single Method of Communication Works for Everyone
        01:17
      • 6.21 The Message Is in the Medium
        00:37
      • 6.22 Communication Methods and Media
        02:42
      • 6.23 Examples of Communication Methods
        01:49
      • 6.24 Defining and Establishing Feedback Channels
        01:18
      • 6.25 Key Takeaways
        01:15
      • Knowledge Check

Exam & Certification

ITIL 4 Managing Professional Transition Module Training
  • What are the prerequisites for this course?

    To be eligible to take this transition module, you should have:

    • ITIL Expert (v3) certificate

    OR

    • A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions

    OR

    • ITIL 4 Foundation and 15 credits from the ITIL V3 system

    In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.

  • What is the format for the ITIL 4 Managing Professional Transition certification exam?

    • Complete ITIL 4 Managing Professional Module
    • Take the ITIL 4 Managing Professional Transition Module Certification exam
    • Score at least 70 percent on the exam (28 correct answers out of 40 questions) in 90 minutes

  • What is the ITIL 4 Managing Professional Transition Module certification?

    The ITIL 4 Managing Professional Transition Module certification is designed to allow ITIL V3 candidates with knowledge of ITIL V3 an easier transition to ITIL 4. This allows them to gain the newer designation of ITIL 4 Managing Professional via one course and one exam.

  • How long will it take to receive my ITIL 4 Managing Professional Transition Module exam results?

    You will receive the ITIL 4 Managing Professional Transition Module exam results within 10-15 business days after you take the exam.
     

  • How do I schedule/book my exam?

    Please click the below link for information regarding the booking process.
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Once I have booked my exam, can I get a refund?

    Once you have booked your exam and the voucher has been issued, it can’t be refunded.
     

  • Are there any sample exams available for the ITIL 4 Managing Professional Transition Module?

    Yes. After training, you will receive a mock test to help you prepare for the ITIL4 Managing Professional Transition Module exam.
     

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

FAQs

  • Who are the trainers for live classroom training?

    All of our highly qualified trainers are ITIL-certified and have more than 15 years of experience in training and working in IT.

  • Is the exam fee included in the course fee?

    Yes. The examination fee is included in the course fee.

  • Does my ITIL 4 Managing Professional Transition Module certificate expire?

    No. The ITIL 4 Managing Professional Transition Module certificate does not expire.
     

  • I am an ITIL V3 Certified Expert. How should I transition to ITIL 4?

    A learner with ITIL v3 Expert is directly eligible to take the ITIL 4 Managing Professional Transition module. After achieving the ITIL4 Managing Professional designation, if you’re interested in pursuing the ITIL Strategic Leader certification, you would only need to complete the ITIL Leader Digital and Strategy module.

  • What is Global Teaching Assistance?

    Our teaching assistants comprise a dedicated team of subject matter experts and are available to help you get certified on your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during regular business hours.

  • What is covered under the 24/7 support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • What if I miss a class?

    Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-pass, Simplilearn gives you access to all classes for 90 days so that you have the flexibility to choose sessions at your own convenience.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

  • How do I become ITIL Master?

    Once you’ve achieved the designations of both ITIL MP and ITIL SL, you will become eligible to achieve the designation of ITIL Master. Details about the ITIL Master will be released by Axelos at a later stage.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.