Quality Assurance in Six Sigma

Quintessential Features of Six Sigma Quality Assurance

Six Sigma Quality assurance approach and methods have set a benchmark for excellence. It has been done by simply raising the standards of quality through the implementation of a systematic quality management approach. The Quality system suggested by Six Sigma has created quite a buzz in almost every industry, including healthcare, retail, BPO, etc. Such state-of-the-art methods are developed with the sole objective of testing crucial products and services. To ensure that they are fulfilling the criteria of desired standards and customer’s expectations about the products are successfully met. With the ever-increasing demand for quality products, Six Sigma quality management has become the prime concern for organizations all over the world for survival and profitability.

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Six Sigma Green Belt approach is not only about ensuring quality in production, but also about promising and delivering excellence. Promising quality is all about assuring the vital customers that the services and products being provided are of the best quality. For delivering quality consistently, it is of paramount importance to adapt to the industry-approved testing techniques and methodologies. It is the job of the quality assurance office to look after all such aspects of product development and deliver excellence. Let’s have a look at the roles and responsibilities of a quality assurance officer.

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Roles and Responsibilities of Quality Assurance Officer

  1. He is responsible for ensuring the quality of products and services and thereby taking care of the entire process of QA in the software development cycle.
  2. It is a quality assurance officer’s lookout to maintain the high standards of a product or service.
  3. One of the most important responsibilities is that he has to improve the already set QA standards.
  4. He is also responsible for over-view sales statistics and checks out the possible drops in sales because of the not-so-good quality of products and services.
  5. It is the responsibility of the QA officer to make sure that the definition of quality is understood by all the employees to achieve the common goal.

Over time, quality assessment and testing techniques have undergone revolutionary changes. Therefore, it becomes crucial for a QA office to stay current and updated with the recent product launches, seminars, and workshops in the quality management domain. This practice can play a good role in maintaining technical knowledge and keep up with the rapidly growing QA standards. Often people consider quality control and quality assurance the same. In reality, there is a subtle difference in both methods. As per the quality management system experts, quality control has more emphasis on the product concerned. On the other hand, QA is all about focusing on the process of developing it.

Related Read: Guide to Six Sigma Certifications Ebook

Difference Between Quality Control and Quality Assurance

Quality Control

Well. Quality control is a system. It comprises of routine processes and activities, which are specifically aimed to measure and control the overall quality of the concerned product and service. It also involves an accuracy check to ensure zero-error in data calculations and estimating the uncertainties. The quality assurance check should be regular. This is how the QC system can guarantee data correctness, completeness, and also integrity. One major part of QC is to distinguish errors and rectify them.

Quality Assurance

As mentioned above, QA is a process, which is executed to meet the expectations of customers. There is a set of steps which are followed to attain the quality management goals. Six Sigma QA approach and quality infrastructure are gaining skyrocketing popularity in this domain. As it is known to make use of a planned and systematic process for quality checks. It is done to prevent defects. Today, a lot of emphasis is laid and will continue to be laid, on the pursuit of perfection, to improve quality. Ideally, businesses are heading towards a zero-defect world. In achieving this perfection, a quality assurance officer will play a crucial part, directly or indirectly.

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Conclusion

Nowadays, every individual and business is on a constant pursuit of perfection. Hence, a lot of emphasis is laid on the quality of products and services delivered. There will be no exaggeration in stating that modern business is naturally heading to a world with zero-defect. In such a scenario, the quality assurance method can work wonders. Already, there is a huge demand for Software quality assurance, and its application is rapidly growing in other industries as well.

About the Author

Eshna VermaEshna Verma

Eshna writes on PMP, PRINCE2, ITIL, ITSM, & Ethical Hacking. She has done her Masters in Journalism and Mass Communication and is a Gold Medalist in the same. A voracious reader, she has penned several articles in leading national newspapers like TOI, HT, and The Telegraph. She loves travelling and photography.

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