Many factors go into achieving a successful job interview. Smart applicants have done their research on the company they’re applying to, lined up all their references, updated their resume, and even taken steps to make an excellent first impression by making themselves look presentable.
While those measures are a great start, the most successful applicants leave nothing to chance and take steps to be ready for whatever questions the interviewer asks them. To that end, we present two dozen of the best Salesforce administrator questions and answers most likely to appear in your interview.
The following salesforce admin interview questions are grouped according to complexity as basic, intermediate, and advanced salesforce admin interview questions. They cover several Salesforce-related topics, including Salesforce Lightning, and tough questions for experienced Salesforce applicants.
Here are eight simple salesforce admin interview questions to get us started. These are the softball questions, dealing with the simple fundamental concepts.
A: Salesforce is the most popular customer relationship management (CRM) platform available today. It provides cloud-based CRM applications designed for use in sales, service, marketing, and much more. Businesses use Salesforce to manage business relationships and their associated data.
A: CRM is an acronym for Customer Relationship Management, and it describes an application that helps businesses automate and digitize sales and marketing activity to manage (and increase) revenue. Sales and marketing professionals leverage CRM’s features to attract and retain customers and clients, thereby increasing sales.
A: The primary responsibilities and duties of a Salesforce Administrator include:
A: Cloud computing is a scalable, on-demand networked system of remote servers hosted on the internet that enables users to store, retrieve, manage, and process information remotely, replacing on-site infrastructure.
Cloud computing comes in three primary forms:
A: CRM providers include:
A: Salesforce has five different editions. They are:
Salesforce releases three updates a year (Winter, Spring, Summer).
A: Salesforce has three available portals:
A: Database.com is a “Data as a Service” offering from Salesforce, designed to improve CRM application performance and efficiency.
Now that we have gone through the basic level of salesforce admin interview questions, let us level up and look at the intermediate level questions.
Want to master master the core administration features of Salesforce? Check out the Salesforce Administrator Certification Training Course.
Now, let’s ramp up the difficulty somewhat with eight tougher salesforce admin interview questions.
A: An object is a database table that lets users store data relevant to the organization in Salesforce. There are two types of objects: Standard and Custom. Salesforce.com provides standard objects, while users create custom objects.
A: Profiles control and restrict access to a record according to settings and permissions in Salesforce. There are six types:
A: Admins can freeze or deactivate a user by following these steps:
Setup=>Administer=>Manage users=>Users=>Click on Freeze. As for the second part, it’s a trick question; users cannot be deleted
A: Roles are a means for controlling access to a record, while a profile controls what a user can do within that accessed record (e.g., edit, view).
A: The latter is true. Admins can assign a profile to any number of users, so for instance, all the members of a team can have access to a specific profile. However, users can only have one profile assigned.
A: There are four data access levels available for Administrators to work with:
A: These are the storage methods used:
A: Lightning is a component-based framework designed for business users unfamiliar with programming. The framework makes app development processes easier.
After having completed the intermediate level questions, let us next increase our difficulty level and learn these advanced salesforce interview questions.
Finally, here are eight tough salesforce admin interview questions for the people who know Salesforce well.
A: Salesforce Administrators can manage record-level access in the following four ways:
A: These are the different relationships that Salesforce users can establish for objects.
A: It is the business logic that evaluates records while creating and updating processes, determining any need for automated action. Workflow lets records perform an action, such as updating data or notifying people or external systems.
A: The action remains active in the queue, even if the workflow is deactivated.
A: WhoID is used for people, such as leads or contacts. WhatID refers to objects such as campaigns, accounts, custom objects, or cases.
A: The Rollup summary field calculates the values from a group of related records. The functions of the summary field include:
A: When you want to:
A: Apex transactions represent a set of operations executed as a single unit. It is alternately called an execution context.
Test yourself on the concepts of sales and service clouds with the Salesforce Admin Practice Test. Try answering now!
If you would like to learn how to gain Salesforce training, there are plenty of resources online. Fortunately, you can visit Simplilearn and check out several courses without having to bounce all over the internet.
You can check out a Salesforce administrator and developer training course, gain certification in Salesforce platform development, or train as a Salesforce developer. Alternately, you can take several courses and elevate your Salesforce knowledge to new heights!
Salesforce is the most popular CRM platform available today, and the demand for Salesforce administrators is on the rise. This increasing demand is expected to create over three million Salesforce ecosystem positions by 2021. According to Glassdoor.com, Salesforce administrators average USD 77,503 annually.
The Salesforce Administrator Certification Training Course helps you master Salesforce’s core administration, empowering you to implement, configure, and manage Sales and Service Clouds. This self-paced learning course provides you with 12 hours of eLearning content, four projects, 20 case studies, four simulation tests, 16 quizzes, and much more. Also, the course is aligned with the official Salesforce Certification Guide, further solidifying your Salesforce credentials.
So don’t delay. Visit Simplilearn and get started on an exciting and profitable career today!
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