Simplilearn Wins 2019 Stevie® Award for Innovation in Customer Service Management

We are happy to announce that Simplilearn has won Silver Stevie® Award for Innovation in the Customer Service Management, Planning & Practice: All Other Industries category in the sixth annual Asia-Pacific Stevie Awards.

More than 900 nominations from organizations across the Asia-Pacific region were considered this year in categories such as Award for Excellence in Innovation in Products & Services, Award for Innovative Management, and Award for Innovation in Corporate Websites. Gold, Silver and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

This is the second Stevie Award that Simplilearn has won globally in 2019 and the company’s fourth to date, adding to the 2018 Gold Stevie Award for “Customer Success, All Other Industries” and a 2016 Stevie Award for Best Training Site. Some of our significant achievements are:

“This latest Silver Stevie Award provides further independent recognition of the quality of our customer service, starting from the ground up with effective planning to provide the best learning experience possible,” said Krishna Kumar, Founder and CEO of Simplilearn.

Since its inception in 2010, Simplilearn has distinguished itself with an approach centered on customer success, not just customer service. The Stevie Awards committee recognized Simplilearn for its outcome-focused, “We will make it work” customer success strategy that includes adoption of the Net Promoter Score (NPS) as a metric (we boast of an NPS score of 82), a course completion rate increase to 77 percent, a Learning Management System (LMS) that allows Simplilearn’s own Customer Success representatives to actively monitor learner progress, one-click access to our Customer Delight team, Simplilearn’s Career Impact Forum, JobAssist Program and scholarship programs including for U.S. military veterans.

This honor would not have come our way without the mutual efforts of our dedicated instructors, product managers, course advisors and influencers, and especially our learners who have trusted us to help them on their journey towards upskilling and career advancement.

About the Author

Nikita DuggalNikita Duggal

Nikita Duggal is a passionate digital nomad who's working with Simplilearn as a Content Writer. She's a major in English language and literature, a word connoisseur who loves writing about raging technologies, digital marketing, and career conundrums.

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