Sunil Srinivasan works with an Australia-based telecommunications company called Telstra Global. He has been working in this domain for the past 13 years performing different roles with Indian and international organizations, and earned his master’s degree in mobile communications from Leeds Beckett University. This Spotlight story is about Sunil’s journey from a pre-sales executive to a senior solutions consultant role at his company.
The Challenge: Rewind to 2013
As a pre-sales consultant, Sunil was expected to understand the unique business challenges of his clients and offer suitable solutions that helped them achieve their business goals. Sunil wanted to grow his career trajectory and was looking for a course that would provide an in-depth knowledge of IT service management and help him do the following:
1. Enhance his performance at work by gaining a deeper understanding of client requirements, clarity on the terms and concepts of his employer’s product offerings, improved confidence when responding to client queries about the products
2. Build niche skills that would set him ahead of his peers
3. Prepare for senior roles in his company
Sunil compared different learning partners, but he was not satisfied with the course content that was offered by the companies he encountered. He watched a couple of demos by these providers and realized that the courses lacked depth and would not help him achieve his learning goals.
The Simplilearn Solution
While Sunil was evaluating different certification courses, Simplilearn’s advertisement for ITIL Foundation Training caught his attention. Sunil evaluated the learning path offered and found that Simplilearn’s course provided the skills that would help him take his career to the next level.
After enrolling for and completing the ITIL Foundation Certification Training with Simplilearn, he took ITIL Service Management Intermediate Training, CCNA-Routing & Switching Certification Training, and has now enrolled for Six Sigma Green Belt with Simplilearn.
"Simplilearn’s admission process was simple and user-friendly. I’ve enrolled for both the self-paced online module and instructor-led training,” Sunil said.
The learning tools and the flexibility offered by Simplilearn helped Sunil achieve his goals. The CCNA course helped him improve his technical knowledge; the ITIL Service Management Intermediate course helped Sunil gain more confidence and shorten his response time when customers enquire about the service management capabilities of his organization.
The online classes with flexible timings gave Sunil the freedom to learn whenever he wanted to.
"Other learning partners do not offer flexibility like Simplilearn does. Considering the nature of my work, I couldn’t enroll for a course with fixed class timings. But Simplilearn suits my learning style and pace perfectly. The course content was in-depth and easy to understand; you don’t need to be tech-savvy to enroll for Simplilearn’s courses,” says Sunil.
Result: Empowering Career Success
After completing Simplilearn’s ITIL Foundation Certification Training, Sunil moved from a junior pre-sales consultant to a senior solutions consultant role in his company. Today, he manages multiple projects and offers services for telecom-based products as well as network connectivity solutions for his clients.
Sunil has recommended Simplilearn to many of his colleagues, as it provides a comprehensive learning experience and has helped him further his career.
Does Sunil’s story sound familiar or inspirational? If you’re looking forward to advance in your career but don’t feel you have the skills to do so, take a look at our IT service course catalog and get started on your learning path today.