Building Data-Driven Expertise to Elevate My Career

Soureen Roy

1+ Years of Experience

Technical Support Administrator

GTech Web Solutions Pvt. Ltd.

Business Operations & Data Support

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Introduction

My name is Soureen Roy, and I am based in the Greater Kolkata Area, India. I began my professional journey in customer support and reporting roles, where I worked extensively with structured data, performance reports, and operational documentation. Over time, I transitioned into Business Operations and Data Support, where I developed a strong foundation in Excel and basic SQL. Working closely with data sparked my interest in analytics and business intelligence, and I became increasingly motivated to move beyond operational tasks toward data-driven decision support. I aspired to play a more strategic role in improving processes and driving efficiency through insights.

Reason to Upskill

As I progressed in my career, I realized that having basic knowledge of Excel and SQL was not enough to stand out in a competitive, technology-driven environment. I wanted to deepen my understanding of data analytics and gain hands-on expertise in advanced tools that organizations rely on for decision-making. My goal was to strengthen my analytical capabilities, expand my career opportunities, and position myself for growth-oriented roles. This motivated me to enroll in Simplilearn’s Professional Certificate Program in Business Analytics & Generative AI. I saw this program as the right platform to bridge my skill gaps and take my career to the next level.

Professional Certificate Program in Business Analytics & Generative AI

Dedicated live project-led training on key generative AI topics and their applications in data analytics

Experience with the Program

My learning experience was both practical and empowering. The program provided in-depth exposure to industry-relevant tools such as Power BI, Tableau, and SQL, along with strong conceptual foundations in analytics and Generative AI. What stood out the most to me were the hands-on projects and real-world case studies, which helped me apply theoretical knowledge to practical scenarios. The live sessions were engaging, and the instructors were supportive and knowledgeable. Simplilearn’s structured learning approach, combined with consistent support from the Learning Success Managers, ensured a smooth and enriching journey. The course not only strengthened my technical skills but also boosted my confidence in handling data more strategically.

Impact

Completing this program had a meaningful impact on my professional growth. I became more confident in using data visualization tools like Power BI and Tableau to design interactive dashboards and generate actionable insights. My ability to analyze data, streamline reporting systems, and track performance metrics improved significantly. The certification enhanced my professional credibility and opened new career opportunities for me. Most importantly, it transformed my approach to business operations—from simply managing data to leveraging it for informed decision-making and continuous improvement.

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