As documented by, Rajen Ghosh.
I’ve worked in technology since the start of my career. From the very beginning, I have sought out ways to learn and be more valuable to my employers. In pursuit of this goal, I’ve earned certifications in computer hardware maintenance and operation while working with several companies on deskside support and networking. I have completed CCNA, MCSE, RHCSA, RHCE, and Lean Sigma certifications. Most recently, I completed the ITIL Lifecycle Expert program with Simplilearn.
Previously, I worked as a technical support engineer, managing a team of 16 people. My responsibilities included providing day-to-day support for software, troubleshooting problems pertaining to system performance, network administration, and developing and implementing new repair techniques. I decided to pursue the ITIL Expert program because working in IT services means I need to always stay current, as well as learn new skills to get ahead.
I first heard about Simplilearn from a friend. When I looked into it, I learned Simplilearn is one of the world’s largest training providers, offering excellent customer service and a high-quality course curriculum that covered all aspects of the training I wanted. Their online self-learning path worked well for me. I completed the course in six months, studying for three hours during the weekends and 30 minutes to an hour during the weekdays.
Simplilearn is a place where you can take up your training at your own pace and away from the hustle and bustle of your day job. You can simply access the course curriculum and continue with your learning when you have spare time.
The course was well-structured and easy to understand. As a non-native English speaker, I appreciated the neutral accent of the instructor, because it made it easier for me to comprehend the material. The instructor was great and always delivered training in the easiest possible way with plenty of examples and diagrams, plus pointers which eventually contributed to my success. I was able to apply the concepts I learned in my day-to-day work and internal job interviews.
I also liked that the training videos could be downloaded for future viewing. This meant I could always revisit a topic when I thought I needed a better understanding of certain concepts. I also appreciated the customer support. Simplilearn customer service is very agile and quick to respond to any of your queries. They set an example for others.
Service operations has helped me improve my analysis skills and taught me about the importance of having a right balance between a proactive and a reactive approach to a situation. In addition, the course gave me an understanding of KPI metrics. I also learned project management techniques that have helped me as a manager leading a team. I already had an overview of the ITIL framework prior to the program, but the training helped me gain in-depth knowledge. I learned how to do a deep dive analysis and play around with the data. There are so many things available in ITIL and sometimes, without proper training, we would never be able to use all the tools and resources available.
As I completed the program, my team got dissolved, but I was retained because I had completed the ITIL certification. I moved to the network department and was later promoted to Network Senior Manager.
I now manage a team of more than 40 people. My responsibilities include overseeing troubleshooting, system backups, archiving, serving as a single point of contact for supporting customers (North America, EMEA) and stakeholders, and drafting the roles and responsibilities of subject matter experts (SMEs) and team members to drive the best results in terms of service delivery.
I think the skills that I learned with Simplilearn’s course content have helped me make this transition. I had always wanted to move into a leadership role; the training I received helped to prepare me for my current position.
Would I recommend Simplilearn to a friend? Most assuredly yes. I’ve in fact already done so and watched a friend excel in his career due to the skills learned through Simplilearn.
I am going to keep on learning as well. I have plans to take up more training with Simplilearn. I’m of the opinion that learning should never end and that we should all be lifelong learners. I will continue to add to my skill set as I learn and grow—and move up that career ladder!