ITIL® 4 Certification Training Course

Ace the ITIL 4 Foundation Exam

26,799 Learners

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ITIL Certification Course Overview

Get ready for ITIL® 4 Foundation Certification with our blended learning approach. Acquire essential IT service skills, foster team collaboration and drive value. Engage in both live classes and self-paced content, featuring assessments and real-world case studies. This ITIL certification prepares you for the exam and strengthens IT teamwork.

Exam Pass Guarantee
Our training course comes with a 100% exam pass guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.
100% Money Back Guarantee
100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ITIL Training Key Features

  • Earn maximum of 22 PDUs with instructor-led sessions
  • Access to official content from PeopleCert
  • Course fee includes examination fee
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

  • ITIL key concepts
  • ITIL process models
  • Customer experience improvements
  • 15 ITIL best practices
  • ITIL central principles
  • Service level management
  • ITSM efficiency
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content


The ITIL certification training is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

  • Designation
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  • Annual Salary
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    Hiring Companies
    Source: Indeed
  • Annual Salary
    Source: Glassdoor
    Hiring Companies
    Source: Indeed
  • Annual Salary
    Source: Glassdoor
    Hiring Companies
    Source: Indeed

Training Options

Self Paced Learning

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

32% Off$649$949

online Bootcamp

  • Everything in Self-Paced Learning, plus
  • Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
  • Live, online classroom training by top instructors and practitioners
  • Batch starting from:
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4th May, Weekend Class
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41% Off$799$1,349

Corporate Training

Customised to enterprise needs

  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager

ITIL Training Course Curriculum


This ITIL® 4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL® 4 Foundation certification is beneficial for both seasoned IT professionals and those fresh in their IT career.
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Learners need to possess an undergraduate degree or a high school diploma.
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Course Content

  • ITIL® 4 Foundation

    • Lesson 01 - Course Introduction

      • 1.01 Course Introduction
    • Lesson 02 - Key Concepts of Service Management

      • 2.01 Key Concepts of Service Management
      • 2.02 Service Management
      • 2.03 Stakeholders of Service Management
      • 2.04 Service Consumer Roles
      • 2.05 Products and Services
      • 2.06 Service Offerings
      • 2.07 Service Relationships
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
      • 2.09 Risks
      • 2.10 Utility and Warranty
      • 2.11 Key Takeaways
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      • 3.01 Four Dimensions of Service Management
      • 3.02 Dimensions of Service Management
      • 3.03 Organizations and People
      • 3.04 Information and Technology
      • 3.05 Information and Technology Regulations
      • 3.06 Selecting the Right Technology
      • 3.07 Factors Influencing Technology
      • 3.08 Cloud Computing
      • 3.09 Partners and Suppliers
      • 3.10 Organization Strategy
      • 3.11 Value Streams and Processes
      • 3.12 Processes
      • 3.13 Factors Affecting Service Providers
      • 3.14 Key Takeaways
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      • 4.01 The ITIL Service Value System
      • 4.02 Service Value System
      • 4.03 Components of SVS
      • 4.04 Organizational Silos
      • 4.05 ITIL Guiding Principles
      • 4.06 Focus on Value
      • 4.07 Applying the Principle - Focus on Value
      • 4.08 Start Where You Are
      • 4.09 Applying the Principle - Start Where You Area
      • 4.10 Progress Iteratively with Feedback
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
      • 4.12 Collaborate and Promote Visibility
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
      • 4.14 Think and Work Holistically
      • 4.15 Applying the Principle - Think and Work Holistically
      • 4.16 Keep It Simple and Practical
      • 4.17 Applying the Principle - Keep It Simple and Practical
      • 4.18 Optimize and Automate
      • 4.19 Applying the Principle - Optimize and Automate
      • 4.20 Principle Interaction
      • 4.21 Key Takeaways
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      • 5.01 The Service Value Chain
      • 5.02 The Service Value Chain Overview
      • 5.03 Plan Activity
      • 5.04 Improve Activity
      • 5.05 Engage Activity
      • 5.06 Design and Transition Activity
      • 5.07 Obtain or Build Activity
      • 5.08 Deliver and Support Activity
      • 5.09 Service Value Streams
      • 5.10 Key Takeaways
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      • 6.01 ITIL Management Practices
      • 6.02 Continual Improvement
      • 6.03 Information Security Management
      • 6.04 Relationship Management
      • 6.05 Supplier Management
      • 6.06 Supplier Management Activities
      • 6.07 Change Enablement
      • 6.08 Incident Management
      • 6.09 IT Asset Management
      • 6.10 IT Asset Management Activities
      • 6.11 Monitoring and Event Management
      • 6.12 Problem Management
      • 6.13 Release Management
      • 6.14 Service Configuration Management
      • 6.15 Service Desk
      • 6.16 Service Level Management
      • 6.17 Service Request Management
      • 6.18 Deployment Management
      • 6.19 ITIL Terms
      • 6.20 Key Takeaways
      • Knowledge Check

ITIL 4 Foundation Exam & Certification

ITIL® 4 Certification Training Course
  • What is ITIL?

    ITIL or Information Technology Infrastructure Library is a management framework used in delivering IT services. This framework helps in delivering top-notch IT services and encourages best practices for better planning and organization. The framework also helps organizations manage risks, introduce better planning and executing strategies, and build an IT environment that is scalable and welcomes growth.   

    • Service Strategy

    One of the main objectives of ITIL is to design and implement service strategy. This strategy is focused more on how the services are to be delivered to the customers, and how they will be satisfied from them. Service strategy helps determine the goals of an organization, easily determine customer needs, and implement strategies to fulfill those needs. 

    • Service Design

    This stage is more focused on offering a holistic design approach to organizations to help them design and deliver better services. From designing outline practices to making necessary improvements in the existing ones, the service design process helps enhance the entire IT service management process. 

    • Service Transition

    This is where the services witness a transition meaning, organizations deploy new and modified services to decrease their risks and increase efficiency. Service transition mostly advises on improving management processes by implementing newly designed services. 

    • Service Operation

    In this stage, organizations have new guidelines that are needed to incorporate into the IT environment and day-to-day operations. Service operation guides with several ways of managing IT services and meeting daily requirements efficiently. 

    • Continuous Service Improvement

    ITIL framework is also popular because it continually suggests ways to improve IT services. From policy updates to planning new strategies, everything can be done with the help of this framework effortlessly.

  • What is ITIL certification ?

    ITIL is a globally recognized framework for IT service management that focuses on various aspects, including risk reduction, customer satisfaction, and support for IT environments. IT professionals who pursue an ITIL Certification can effectively demonstrate their comprehensive knowledge of the IT Service Management Lifecycle.

    ITIL certifications showcase your knowledge and expertise in service management best practices, processes, terminologies, and techniques prevalent in modern IT. ITIL professionals are in high demand due to their in-depth knowledge of ITIL frameworks and ability to enhance IT service quality and grow the business.

  • What is the format for the ITIL Certification Exam?

    To receive the ITIL 4 Foundation Certification, you must:

    1. Complete the ITIL 4 Foundation Certification training
    2. Take the ITIL 4 Foundation Certification exam
    3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

  • What is the ITIL 4 Foundation Certification?

    ITIL 4 Foundation Certification is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL 4 Foundation certification training for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

  • How long will it take to receive my ITIL 4 Foundation exam results?

    You will receive the ITIL 4 Foundation results from 10-15 days after you take the ITIL 4 Foundation certification exam. 

  • How do I schedule/book my ITIL certification exam?

    Please click the below link for information regarding the booking process.for ITIL certification exam

  • Once I have booked my ITIL certification exam, can I get a refund?

    Once you have booked your  ITIL certification exam and the voucher has been issued, it can not be refunded.

  • Do you provide any practice tests as part of ITIL course?

    Yes, we provide 1 practice test as part of our ITIL course to help you prepare for the actual ITIL 4 certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of the course curriculum.

  • What is the process of appearing for ITIL 4 Foundation Take2?

    If you have enrolled for the course  ITIL 4 Foundation with Take2 , you are eligible for a free retake ITIL 4 Foundation exam voucher, in case you could not clear the ITIL 4 Foundation exam in the first attempt.

    Once you enroll for the course ITIL 4 Foundation with Take2, you will receive  the web proctor vouchers of ITIL 4 Foundation, within 24 hrs of receiving the result of your first failed attempt. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.

    Note: This applies to only those candidates who have enrolled for the course ITIL 4 Foundation with Take2.

  • Until when can I procure ITIL 4 Foundation certification exam voucher from Simplilearn?

    Your ITIL 4 certification exam voucher fee is included in the price of this ITIL course. However, you must procure the ITIL certification exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my ITIL certification exam voucher?

    ITIL certification Exam vouchers are valid for one year from the date of issuance. If you do not book the ITIL certification exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

  • What are the Components Included In ITIL® Exam Cost?

    The ITIL® exam cost offered by PeopleCert typically includes:

    • ITIL 4 Foundation Exam Fee
    • Online Exam Proctoring Fee
    • ITIL 4 Foundation Digital E-book
    • Peoplecert Official Training Material (OTM)

ITIL Certification Training Reviews

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager

    I think the course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Kaustubh Yelve

    Kaustubh Yelve

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    The course is systematic, easy to follow, and the trainer follows a step-by-step approach, which makes it easier to grasp concepts.

  • Anup Nair

    Anup Nair

    Simplilearn's ITIL certification has helped me in my career progression from Team Lead to Assistant Manager with 35% hike in my salary. It is one of the best solutions for online learning.

  • Rajen Ghosh

    Rajen Ghosh

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Efren Jr Bernardino

    Efren Jr Bernardino

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Vikas D Pandey

    Vikas D Pandey

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.


Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification Course FAQs

  • What are the benefits of ITIL certification?

    From broadening skill sets to managing risks and improving service management in the most efficient ways, there are several other benefits of seeking an ITIL certification. 

    • Higher Earning Potential 

    An ITIL certification increases the earning potential of a professional and paves the pathway for more growth and success. As professionals are introduced to new methodologies and skill sets during the certification process, they become more skillful and knowledgeable. And are also more valued in the IT industry and hence, paid more. 

    • Increased Efficiency And Effectiveness

    ITIL frameworks help in increasing the efficiency and effectiveness of professionals. This, in a way, enhances their competence, productivity, and ability to build better relations with customers. As a result, customer satisfaction is also enhanced. 

    • Better Risk Management 

    The ITIL certification introduces professionals to the crucial process of identifying and managing risks. Professionals learn how to assess control over risks and implement strategies to overcome them. They also foster cost-effective practices when dealing with potential risks. 

    • Flexible Education

    ITIL certification courses are flexible, they can be pursued at your pace. The flexible schedules are designed to help professionals study at their convenience. They can opt for online training, or an online exam, and learn all the essential skills during the course. Learners are also offered online practice tests that help with completing the training course. 

  • How long does it take to complete ITIL training?

    On average, an ITIL training course duration is 3 days; however, a few people may be found to extend their preparation to 6 months.

  • How often is the ITIL certification exam updated?

    The ITIL certification exam gets updated every 2-3 years.

  • What are the different ITIL training options available?

    Different ITIL training options available in the market are:

    • Foundation training
    • Practitioner training
    • Intermediate training
    • Expert training
    • Master training

  • How do I prepare for ITIL certification?

    To prepare for ITIL certification, you need to follow the steps given below:

    • Gain in-depth knowledge about what ITIL is and what the main concepts involved
    • Search and join a comprehensive ITIL training course and go through the study guide given in the course
    • Get your doubts clarified by the respective instructor and try to understand if you can relate to the ITIL functions and processes in your work area.
    • Attempt practice tests as much as possible to get the hang of the ITIL certification exam.
    • Try understanding the relationship between the five ITIL Exam stages and schedule your ITIL exam when you are ready with your preparation.

  • How can ITIL training help in my current job?

    With ITIL training and certification, employees can help their organizations systemize IT service operations and add more professionalism to their present job role.

  • What is ITIL used for?

    Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

  • Who needs ITIL Certification?

    ITIL certification is ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

  • Who are the trainers for live classroom training for ITIL certification?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Is the ITIL certification exam fee included in the ITIL course fee?

    Yes. The ITIL certification exam fee is included in the ITIL course fee.

  • Can I get a job with just an ITIL certification?

    ITIL certification paves your way to a number of lucrative career options like a service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, IT architect, and so on. Our ITIL training makes you eligible for all these job roles. 

  • Are ITIL certifications worth it?

    Professionals seeking job roles in the mid-level to senior-level management positions should pursue ITIL certification. This is because the ITIL framework offers a business of the functioning of an organization’s IT department. ITIL certifications do add a great deal of value as it improves your earning potential and it is a testament of your skillset. It is recommended to opt for our ITIL training which helps you to achieve ITIL certification and enhances your career prospects.

  • What skills should an ITIL Expert know?

    ITIL experts should have an in-depth knowledge of ITIL processes and know how its principles are implemented in the real world. Some of the key skills required to be successful ITIL experts are ITIL key concepts, central principles, process models, service level management, business relationship management, customer experience improvements, technology-enabled business capabilities. Simplilearn’s ITIL certification will help you gain all the essential skills and makes you job-ready. 

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

  • Can I take ITIL certification exams online?

    Yes, the ITIL exam can be taken online at any time, 24/7.

  • What is the passing score for the ITIL certification exam?

    The passing score for the ITIL certification exam is 65%.

  • Is it necessary to have practical experience to get ITIL certification?

    Although having some practical knowledge of ITIL can benefit prospective ITIL professionals, it is not mandatory for starting a career in ITIL.

  • How is ITIL certification compared to other IT service management certifications?

    An ITIL certification is highly valuable for individuals as well as employers. The ITIL certification enables the professional to identify, plan, and support the Business IT services for enhanced productivity and efficiency.

  • Is ITIL certification recognized globally?

    Yes, ITIL certification is recognized globally as a standard IT service delivery framework and enables organizations to follow the best practices while handling IT projects.

  • What are the prerequisites for ITIL certification?

    There are no such prerequisites for ITIL Foundation certification. Anyone interested in upskilling themselves can take the ITIL Foundation certification.

  • Is IT Service a good career option?

    Currently, IT service management is counted as one of the most lucrative career options in the world. All industries see ups and downs in employment opportunities due to market conditions. However, IT service has shown outstanding stability in terms of job growth and average compensation for employees. IT service career paths are filled with a variety of roles and opportunities which are continuing to increase year on year, particularly for professionals with ITIL certifications. 

  • How to get started with ITIL 4 Certification training?

    If you are interested in getting certified in ITIL you can get started with this ITIL course to learn everything about ITIL 4 and get certified.

  • Is the ITIL course difficult to learn?

    Simplilearn’s ITIL 4 Foundation Certification Training Course offers a state-of-the-art curriculum drafted by industry experts who have rich training experience. Experts are familiar with all the learning needs of students and curate their teaching methods to explain all the concepts in an interactive manner. So, this ITIL course is straightforward to follow, even for beginners. 

  • How do I renew my ITIL certification?

    Effective from 1st Jan’23 ITIL 4 Foundation certification will hold validity of 3 years unless renewed. Three main renewal routes to maintain certified status:

    Retaking an examination before the certification expiry date.

    • Taking further certifications before the renewal date. The renewal date for all certifications within the certification suite will be automatically updated.
    • Collecting and logging professional development points via MyAxelos membership platform: 20 CDP (continuous professional development) points each year, across different categories of CDP for 3 years consecutively.

    Note: Affect every certification from 3 years prior to the above date with transition period of 6 months

  • Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a ITIL training session or for future reference.

    Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • What tools do I need to attend the ITIL training sessions?

    The tools you’ll need to attend ITIL training are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

  • Is there any difference between ITIL V3 and ITIL 4 certification?

    ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

  • What is Global Teaching Assistance for ITIL certification training?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise for ITIL certification training?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • Can I cancel my enrollment for ITIL training? Will I get a refund?

    Yes, you can cancel your enrollment ITL training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

  • What are the roles and responsibilities of ITIL professionals?

    Roles and responsibilities of ITIL professionals include:

    • Responsibility for the entire IT lifecycle 

    • Define strategies, policies, and standards

    • Ensure the best quality of services offered

    • Monitor key performance indicators

    • Guarantee continued improvement in services

  • Who is the ITIL Certification provider?

    Since 2013, AXELOS owns and manages the ITIL certification.

  • Can I take the ITIL certification exam without training?

    Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

  • What is the designation of ITIL Certified individuals?

    Here are some of the job titles of ITIL certified individuals:

    • Software engineer

    • ITIL problem manager

    • Network administrator

    • ITIL incident management lead

    • IT project coordinator

  • Where can I get ITIL Certification Exam questions for practice?

    Simplilearn provides a free ITIL practice test that contains questions in line with the ITIL certification exam and helps you prepare for the certification exam.

  • What is the time duration for ITIL Certification Exam?

    The ITIL certification exam is 60 mins long.

  • Does an ITIL Certification training really create a competitive advantage?

    Yes, an certification in ITIL certification training does give you a competitive edge over your competitors.

  • Why is an ITIL Certificate necessary?

    The ITIL Foundation certification is necessary as it introduces professionals to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how to improve their work with ITIL 4 guidance.

  • How do I download the ITIL Certificate?

    You can download the ITIL certificate from your PeopleCert account after you pass the test.

  • What are the different languages in which we can take the ITIL Certificate Exam?

    The ITIL 4 Foundation exams are available in these languages: English, Brazilian Portugese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.

  • What should I do if I fail my ITIL Certificate Exam?

    You can retake the ITIL Foundation exam by paying the exam fee in case you fail on your first attempt. There is no limit on the number of retakes. However, with our ITIL training, you will be able to ace it comfortably.

  • When will I receive my ITIL Certificate Exam results?

    Individuals who appear for web-based exams get their score report immediately after completing the ITIL Foundation exam. Those who take a paper-based exam get their result within three days upon receipt of the exam papers.

  • How do beginners learn IT Service Management?

    ITSM is critical to all organizations and in huge demand, forcing companies to pay higher salaries to even entry-level professionals. However, professional needs to showcase their understanding in ITSM and gain good real-world exposure. Simplilearn’s ITIL training imparts all the essential  ITIL4 framework core concepts and skills to beginners. 

  • What does ITIL Expert do?

    The primary responsibility of an ITIL professional is to oversee the entire IT lifecycle, including the five practice areas. They know how the different life cycle stages are linked to one another. ITIL professionals define strategies, policies, standards and ensure the best quality of services are offered. They use the ITIL framework effectively to support business objectives and focus on change management of an organization. You may opt for ITIL certifications to hold all these responsibilities as you grow in an organization. 

  • Which companies hire ITIL Experts?

    ITIL experts find career opportunities in many renowned firms and can work in almost all companies.  Some of the prominent companies are Google, Walt Disney, Equinor, Muller Dairy, and Spotify. It is not an exhaustible list but only a glimpse of the opportunities available.  ITIL certifications tend to enhance your prospectus for selection in prominent firms.

  • What book do you suggest reading for IT Service Management?

    Our ITIL training is enough to prepare you for the ITIL Foundation certification and give you an in-depth understanding of the framework. For further reference, you can also refer to these books:

    • IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
    • ITIL V3 Foundation Complete Certification Kit
    • ITIL For Beginners: The Complete Beginner's Guide To ITIL

  • What Are The ITIL 4 Certification Paths?

    The ITIL service value system has three designation paths - Managing Professional (MP), Strategic Leader (SL) and Practice Manager (PM) that one can choose from. However, candidates only qualify for these paths after completing the ITIL 4 foundation certification.

    The ITIL v4 certification journey includes the following:

    1. ITIL Foundation

    The ITIL Foundation certification is the primary step to becoming an ITIL expert. This certification covers the basics and key concepts of ITIL 4. To pass this certification, one should know the ITIL 4 principles, the four dimensions of service management, the key concepts of Lean, Agile, DevOps, and the best practices of ITIL 4.

    To achieve the ITIL 4 Foundation certification, one must take a short course and pass a one-hour exam. After acquiring the ITIL 4 Foundation certification, one can choose either of the three designation paths mentioned above.

           2. ITIL Practice Manager

    After one acquires the ITIL 4 Foundation certification, those wanting to build their career in specific ITIL 4 management practices can choose the ITIL 4 Practice Manager Certification.

    This certification offers practice-based modules categorised into:

            1. Service Desk

    This module teaches the values, key concepts, principles, and challenges to improve an individual’s service quality. 

            2. Incident Management

    This module introduces handling and resolving incidents, along with conducting incident reviews. 

            3. Problem Management

    This module equips individuals with essential skills to help prevent incidents and improve the service value chain by reducing technical losses or debts.

            4. Service Management

    This certification training helps build better relationships with businesses by helping reduce costs, identify expectations, and improve the service consumer experience overall. 

            5. Monitoring And Event Management

    This module helps improve service delivery by detecting problems, employing cost-effective practices, and adapting service management.

          3. ITIL Managing Professional

    This ITIL certification is for individuals working with technology and digital teams. It equips them with the practical and technical skills required to run IT projects and ensure a smooth workflow.

    The following modules are included in the ITIL MP certification training:

           1. ITIL Specialist Create Deliver And Support

    This module provides core concepts on service management, service quality, and service performance. 

           2. ITIL Specialist Drive Stakeholder Value

    Here trainees learn service provider interactions, relationship management, customer journey mapping, and CX and UX design.

           3. ITIL Specialist High-Velocity IT

    This module trains individuals on Lean, Agle, and other technical skills such as automation, cloud, and testing.

           4. ITIL Strategist Direct Plan And Improve

    The basics of continual improvement practices of the IT infrastructure library are dealth with in this module.

          4. ITIL Strategic Leader

    This ITIL certification encompasses all modern IT-enabled services and their influence on business strategies. ITIL SL includes the following two modules:

    1. ITIL Strategist Direct Plan And Improve

    Here ITIL professionals are taught the basic concepts of business value and continuous improvement, enabling them with the skills of business process analysts.

           2. ITIL Leader Digital And IT Strategy

    This module consists of practices to bring IT and business together, helping maintain flexible environments and implementing successful information technology services. 

    If individuals complete all the modules of the above-mentioned paths, they can proceed to the ITIL Master training.

          5. ITIL Master

    After completing the MP and SL certifications and having a 5-year experience in IT service management, one can apply for the ITIL Master designation. This ITIL certification requires hands-on experience and knowledge of the ITIL service value system, ITIL framework, project management, and service management. 

  • What Is ITIL 4 Foundation Certification Cost?

    The cost of the ITIL 4 Foundation certification exam varies from region to region. Moreover, the ITIL certification cost depends on the individual's choice of exam mode, which can be an online proctored exam, ATO exam, prometric centre exam, or online ITIL training.

    The ITIL certification cost in different countries on average are as follows:


    ITIL Exam Fee

    United States

    US $669

    United Kingdom

    £ 525


    £ 380


    US $669


    AU $950

  • How Can One Learn The Key Concepts Of ITIL?

    To pass the ITIL 4 foundation exam and acquire the ITIL foundation certificate, one should be well-versed in the key concepts of IT Infrastructure Library. For this, one can approach accredited training organisations such as Simplilearn.

    The ITIL® 4 Foundation Certification Training Course equips individuals with the core concepts of the ITIL 4 framework, ITIL terminologies, and the service value chain. In addition, the course fee includes an exam voucher for the ITIL 4 certification exam. 

  • What Are ITIL 4 Certification Requirements?

    The ITIL 4 certification requires candidates to complete the ITIL 4 foundation training, after which they can appear for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test.

    Similarly, for further certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

  • How Difficult Is The ITIL 4 Foundation Exam?

    Individuals having a background in IT services and knowledge of IT infrastructure library, ITIL practices, and the ITIL framework can appear for the ITIL foundation exam. In general, the ITIL 4 foundation exam is moderately difficult. 

    After completing the course, one can also take practice exams or mock tests to check their potential and improve their learning experience before taking the certification exam.

  • Who Should Get An ITIL Certification?

    The ITIL services, ITIL practices, and ITIL guiding principles are vital components of the ITIL framework that benefit an IT company’s day-to-day operations and apply to any business that uses tech-enabled products, applications, and other IT-related positions. 

    The ITIL guidelines enable the continuous growth and development of the service value system and the service lifecycle, helping big organisations and companies. With more and more businesses adopting IT services, there is a need for individuals with ITIL 4 certifications.

    Anyone with an IT background who wants to scale their career and help contribute to the service value chain and project management can opt for an ITIL certification. This includes IT project managers, system administrators, service managers, IT consultants, and other industry experts who can successfully deliver ITIL practices.

  • What Is The Salary Range For An ITIL Certified Professional?

    According to PayScale, the average salary ranges for different ITIL Certified Professionals according to their positions are:


    Average Annual Salary Range

    IT Manager

    Rs. 532k-3m

    IT Team Leader

    Rs. 592k-2m

    Service Delivery Manager

    Rs. 540k-3m

    IT Consultant

    Rs. 460k-2m

    Senior Project Manager

    Rs. 1m-3m

    Program Manager

    Rs. 1m-4m

    Incident Manager

    Rs. 295K-1M

    Technical Project Manager

    Rs. 950k-3m

  • How To Get ITIL 4 Certified?

    ITIL certifications require you to undertake training in different modules and pass tests to prove your understanding. You can approach different accredited organizations for ITIL training and ITIL certification courses, which can be pursued through e-classes or self-studying.

    After the training is complete, you will have to take the exam for ITIL foundation certification, which is one hour long and has 40 questions. Once you pass the exam, you will receive your ITIL foundation certification.

    This also qualifies you for Managing Professional certification, wherein you have to take exams for all four modules. Alternatively, you can also pursue the Strategic Leader exam, which consists of two modules.

    To achieve the ITIL Master certification, you will need five years of experience and proof of expertise, post which you will be interviewed by the ITIL Assessment Panel.

    You can register for these certificates through the official Axelos website, certification bodies like Poeoplecert, or accredited organizations that provide you with the certification courses. 

  • What Are ITIL 4 Foundation Certification Requirements?

    To enrol in an ITIL 4 Foundation course, one should at least hold an undergraduate degree or a high school diploma. To get the ITIL 4 Foundation certification, the candidate should attend the ITIL 4 Foundation exam and secure a minimum of 26 out of 40 marks. As for work experience, the candidate does not need any professional working experience. Thus, both freshers and experienced employees can obtain ITIL 4 Foundation certification

  • What Is The Next Step After ITIL Foundation?

    Once you have your ITIL Foundation certification, you can apply for jobs in the industry. You can take up roles such as IT manager, IT consultant, program manager, technical project manager, etc.

    In addition, you can pursue further ITIL certifications to gather more advanced knowledge and roles. These certifications include:

    1. ITIL Practice Manager (PM)

      1. Service Desk

      2. Incident Management

      3. Problem Management

      4. Service Request Management

      5. Monitoring and Event Management

    2. ITIL Managing Professional (MP)

      1. ITIL Specialist Create Deliver & Support

      2. ITIL Specialist Drive Stakeholder Value

      3. ITIL Specialist High Velocity IT

      4. ITIL Strategist Direct Plan & Improve

    3. ITIL Strategic Leader (SL)

      1. ITIL Strategist Direct Plan & Improve

      2. ITIL Leader Digital & IT Strategy:

    4. ITIL Master

    5. ITIL Extension Modules

      1. ITIL 4 Specialist: Sustainability in Digital & IT 

      2. ITIL 4 Specialist: Acquiring & Managing Cloud Services

      3. ITIL 4 Specialist: Business Relationship Management

      4. ITIL 4 Specialist: IT Asset Management

  • What Is ITIL Certification Course?

    ITIL certification courses are released by accredited organizations and include the training you need to pass the certification exam. They also include an exam voucher with which you can register for the exam.

    The ITIL certification course offered by Simplilearn helps students understand the basic concepts, languages, and processes of ITIL 4 and also introduces them to the latest ITIL 4 certification exam format.

    These courses also conduct practice tests and guide you through registering for the certification. The exam fee is included in the course fee and presented as a voucher.

  • Which Are The Important ITIL Certifications?

    ITIL certifications can play a vital role in enhancing your career. Simplilearn offers top-notch  ITIL certifications that are globally recognized and boost career growth. You can choose certifications that are in line with your career goals from the following:

    1. ITIL® 4 Specialist: Plan, Implement, and Control: This ITIL module focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services. Practitioners understand the values of deployment, change, release, configuration, and IT asset management. 

    2. ITIL® 4 Practitioner: Change Enablement: This module focuses on enabling changes to ensure that the organizational risks are minimized, and successful changes are delivered to meet the new demands. Practitioners learn to adopt modern approaches and practices and support organizational changes,  and as a result, there is agility in IT service management. 

    3. ITIL® 4 Practitioner: Deployment Management: This practice module focuses on deployment management meaning, practitioners gain expertise on how to change or move new software, processes, and software documentation. The deployed components are shifted to other environments such as staging or testing. With this knowledge, practitioners can gain expertise in deploying changes and improving the business environment. 

    4. ITIL® 4 Practitioner: Incident Management: This practice module is specially designed for IT professionals and focuses on the importance of incident management in eliminating the negative impacts of incidents. The elimination of negative impacts is done by quick restoration of normal services. This practice module integrates collaborative practices to facilitate effective responses. It also trains practitioners in aligning with broader IT service management and fulfilling organizational objectives.

    5. ITIL® 4 Practitioner: IT Asset Management: This practice module focuses on how to plan and manage IT assets throughout their lifecycle. Asset management is crucial for obtaining business goals and throughout this module, practitioners explore the importance of tracking and managing hardware and software assets. This module hones their skills such as, they get a chance to enhance their risk management and decision-making skills. 

    6. ITIL® 4 Practitioner: Monitoring and Event Management: This practice module is designed for IT professionals who wish to validate their event management and monitoring skills. Practitioners explore the importance of systematic tracking of IT services, and also the identification and prioritizing of events that could potentially impact performance. They learn how to detect issues, improve services, and take the right decisions in real-time that result in enhancing efficiency and stability.   

    7. ITIL® 4 Practitioner: Problem Management: Problem management focuses on identifying underlying causes of incidents and how to prevent the recurrences. With the help of strategic methods like root cause analysis and problem detection, the practitioners learn how to reduce incidents over time, improve the quality of products and services, and enhance the overall effectiveness of the IT service management. 

    8. ITIL® 4 Practitioner: Release Management: Release management concerns planning, designing, managing, building configurations, and testing software and hardware releases. Practitioners gain expertise in testing releases and how to abide by guidelines, and meet the desired quality. Release management enables smooth functioning with minimum risks and maximum integrity and alignment with the objectives of the business. 

    9. ITIL® 4 Practitioner: Service Configuration Management: This module is specially designed for professionals who want to focus on quality services and manage user-initiated service requests. Practitioners explore the various configuration processes, roles and responsibilities that includes identifying, controlling, recording and reporting configuration items, aligning with business requirements, supporting efficient handling of IT infrastructure and also, aiding important decisions. 

    10. ITIL® 4 Practitioner: Service Desk: This module focuses on the line of contact between the service providers and users. Practitioners focus on key service desk areas like customer interaction, user experience, customer satisfaction, and manage other service relationships. 

    11. ITIL® 4 Practitioner: Service Request Management: Specially designed for IT professionals who want to focus on services of agreed quality and handle various service requests. The practitioners gain expertise in handling service standards, how to enhance user satisfaction, and contribute a structured approach to request handling, contributing positively to overall IT service delivery.

    12. ITIL 4 Specialist: Acquiring & Managing Cloud Services: This module lets practitioners explore the implementation, procurement, and ongoing evaluation of the cloud services and their importance in IT service management frameworks. The module provides professionals with practical, vendor-neutral, and user-centric guidance on how to develop a practical understanding of cloud technology and procurement can benefit business strategies. 

    13. ITIL® 4 Specialist: Business Relationship Management: This module is specially designed for IT professionals who wish to get involved in nurturing and establishing relationships among service providers, stakeholders, and consumer organizations, and fostering effective communication among them. 

    14. ITIL® 4 Specialist: IT Asset Management: The module is dedicated to IT professionals who are involved in risk and cost management, managing IT assets and governing them. This module helps practitioners in managing full lifecycle of IT assets and improve their performance. 

    15. ITIL® 4 Specialist: Monitor, Support, and Fulfil: IT professionals can benefit largely from this module for it is designed to help them understand the importance of monitoring and supporting, understanding principles and key concepts, and overcome challenges. They learn how to establish cross-practice collaboration and effective service value streams. They also focus on performance improvements and the importance of meeting operational requirements. 

    16. ITIL 4 Specialist: Sustainability in Digital & IT: This module focuses on sustainability challenges in relation to digital and IT strategies, operations and tactics. Practitioners focus on how to create sustainable digitally enabled products and services, overcome challenges, identify potential risks, and implement sustainable strategies. 

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  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.