ITIL® 4 Certification Training Course

Ace the ITIL 4 Foundation Exam

27,102 Learners

Accredited By

Axelos-ITIL

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Accredited By

Axelos-ITIL

ITIL Certification Course Overview

Get ready for ITIL® 4 Foundation Certification with our blended learning approach. Acquire essential IT service skills, foster team collaboration and drive value. Engage in both live classes and self-paced content, featuring assessments and real-world case studies. This ITIL certification prepares you for the exam and strengthens IT teamwork.

Exam Pass Guarantee
Our training course comes with a 100% exam pass guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.
100% Money Back Guarantee
100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ITIL Training Key Features

  • Earn maximum of 22 PDUs with instructor-led sessions
  • Access to official content from PeopleCert
  • Course fee includes examination fee
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

  • ITIL key concepts
  • ITIL process models
  • Customer experience improvements
  • 15 ITIL best practices
  • ITIL central principles
  • Service level management
  • ITSM efficiency
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content

Benefits

The ITIL certification training is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    $94KMin
    $124KAverage
    $159KMax
    Source: Glassdoor
    Hiring Companies
    Adobe
    Amazon
    Barclays
    Accenture
    Cisco
    Source: Indeed
  • Annual Salary
    $98KMin
    $109KAverage
    $144KMax
    Source: Glassdoor
    Hiring Companies
    Accenture
    IBM
    Capgemini
    Source: Indeed
  • Annual Salary
    $60KMin
    $84KAverage
    $118KMax
    Source: Glassdoor
    Hiring Companies
    IBM
    Google
    Oracle
    Source: Indeed
  • Annual Salary
    $45KMin
    $58KAverage
    $110KMax
    Source: Glassdoor
    Hiring Companies
    Oracle
    Capgemini
    Accenture
    Source: Indeed

Training Options

Self Paced Learning

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

32% Off$649$949

online Bootcamp

  • Everything in Self-Paced Learning, plus
  • Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
  • Live, online classroom training by top instructors and practitioners
  • Batch starting from:
17th Jun, Weekday Class
21st Jun, Weekday Class
View All Schedules

41% Off$799$1,349

Corporate Training

Upskill or reskill your teams

  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager

ITIL Training Course Curriculum

Eligibility

This ITIL® 4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL® 4 Foundation certification is beneficial for both seasoned IT professionals and those fresh in their IT career.
Read More

Pre-requisites

Learners need to possess an undergraduate degree or a high school diploma.
Read More

Course Content

  • ITIL® 4 Foundation

    Preview
    • Lesson 01 - Course Introduction

      08:02Preview
      • 1.01 Course Introduction
        08:02
    • Lesson 02 - Key Concepts of Service Management

      18:01Preview
      • 2.01 Key Concepts of Service Management
        00:31
      • 2.02 Service Management
        01:39
      • 2.03 Stakeholders of Service Management
        01:25
      • 2.04 Service Consumer Roles
        02:22
      • 2.05 Products and Services
        00:44
      • 2.06 Service Offerings
        01:56
      • 2.07 Service Relationships
        02:31
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
        02:17
      • 2.09 Risks
        01:38
      • 2.10 Utility and Warranty
        01:51
      • 2.11 Key Takeaways
        01:07
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      22:27Preview
      • 3.01 Four Dimensions of Service Management
        00:31
      • 3.02 Dimensions of Service Management
        01:21
      • 3.03 Organizations and People
        02:33
      • 3.04 Information and Technology
        03:10
      • 3.05 Information and Technology Regulations
        00:47
      • 3.06 Selecting the Right Technology
        01:19
      • 3.07 Factors Influencing Technology
        01:07
      • 3.08 Cloud Computing
        01:20
      • 3.09 Partners and Suppliers
        01:40
      • 3.10 Organization Strategy
        02:12
      • 3.11 Value Streams and Processes
        02:12
      • 3.12 Processes
        01:04
      • 3.13 Factors Affecting Service Providers
        02:29
      • 3.14 Key Takeaways
        00:42
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      30:08Preview
      • 4.01 The ITIL Service Value System
        00:31
      • 4.02 Service Value System
        01:53
      • 4.03 Components of SVS
        00:59
      • 4.04 Organizational Silos
        02:27
      • 4.05 ITIL Guiding Principles
        01:26
      • 4.06 Focus on Value
        01:58
      • 4.07 Applying the Principle - Focus on Value
        01:14
      • 4.08 Start Where You Are
        01:55
      • 4.09 Applying the Principle - Start Where You Area
        01:23
      • 4.10 Progress Iteratively with Feedback
        01:48
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
        00:59
      • 4.12 Collaborate and Promote Visibility
        02:00
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
        01:02
      • 4.14 Think and Work Holistically
        00:29
      • 4.15 Applying the Principle - Think and Work Holistically
        01:17
      • 4.16 Keep It Simple and Practical
        00:46
      • 4.17 Applying the Principle - Keep It Simple and Practical
        01:08
      • 4.18 Optimize and Automate
        01:49
      • 4.19 Applying the Principle - Optimize and Automate
        01:41
      • 4.20 Principle Interaction
        02:48
      • 4.21 Key Takeaways
        00:35
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      12:39Preview
      • 5.01 The Service Value Chain
        00:35
      • 5.02 The Service Value Chain Overview
        01:07
      • 5.03 Plan Activity
        01:15
      • 5.04 Improve Activity
        01:09
      • 5.05 Engage Activity
        02:02
      • 5.06 Design and Transition Activity
        01:14
      • 5.07 Obtain or Build Activity
        01:23
      • 5.08 Deliver and Support Activity
        01:22
      • 5.09 Service Value Streams
        01:11
      • 5.10 Key Takeaways
        01:21
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      52:03Preview
      • 6.01 ITIL Management Practices
        00:42
      • 6.02 Continual Improvement
        02:55
      • 6.03 Information Security Management
        02:50
      • 6.04 Relationship Management
        02:29
      • 6.05 Supplier Management
        04:15
      • 6.06 Supplier Management Activities
        02:16
      • 6.07 Change Enablement
        03:08
      • 6.08 Incident Management
        02:23
      • 6.09 IT Asset Management
        03:22
      • 6.10 IT Asset Management Activities
        02:16
      • 6.11 Monitoring and Event Management
        02:24
      • 6.12 Problem Management
        03:52
      • 6.13 Release Management
        02:28
      • 6.14 Service Configuration Management
        02:30
      • 6.15 Service Desk
        03:33
      • 6.16 Service Level Management
        03:21
      • 6.17 Service Request Management
        03:11
      • 6.18 Deployment Management
        02:32
      • 6.19 ITIL Terms
        00:53
      • 6.20 Key Takeaways
        00:43
      • Knowledge Check

ITIL Course Advisor

  • Bipin Deshmukh

    Bipin Deshmukh

    Training Consultant

    Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.

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ITIL 4 Foundation Exam & Certification

ITIL® 4 Certification Training Course
  • What is ITIL?

    ITIL, or Information Technology Infrastructure Library, is a management framework for delivering IT services. This framework helps deliver top-notch IT services and encourages best practices for better planning and organization. The framework also helps organizations manage risks, introduce better planning and executing strategies, and build a scalable IT environment that welcomes growth.   

    ITIL certifications showcase your knowledge and expertise in service management best practices, processes, terminologies, and techniques prevalent in modern IT. ITIL professionals are in high demand due to their in-depth knowledge of ITIL frameworks and ability to enhance IT service quality and grow the business.

  • What is the ITIL 4 Foundation exam?

    ITIL 4 Foundation is the most widely acknowledged entry-level certification for IT professionals. Our updated ITIL certification training course for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the services lifecycle.

  • What is the validity of my ITIL certification exam voucher?

    ITIL certification exam vouchers (included in this course) are valid for one year from the date of issuance. If you do not book the ITIL certification exam within one year of purchasing a voucher, you will need to buy the voucher again at the actual price.

  • What are the components included in the ITIL 4 Foundation exam cost?

    The ITIL® exam cost offered by PeopleCert typically includes the following:

    • ITIL 4 Foundation Exam Fee

    • Online Exam Proctoring Fee

    • ITIL 4 Foundation Digital E-book

    • Peoplecert Official Training Material (OTM)

  • What are the benefits of ITIL certification?

    There are several other benefits of seeking an ITIL certification, from broadening skill sets to managing risks and improving service management most efficiently. 

    • Higher Earning Potential:

    An ITIL certification boosts a professional's earning capacity, paving the way for growth and success. By gaining new methodologies and skills, professionals become more knowledgeable, valuable, and better compensated in the IT industry.

    • Increased Efficiency And Effectiveness:

    ITIL frameworks enhance the efficiency and effectiveness of professionals, improving their competence, productivity, and customer relations for heightened satisfaction.

    • Better Risk Management:

    ITIL certification equips professionals to identify and manage risks effectively, control and mitigate risks, and implement cost-effective risk management strategies.

  • How long does it take to complete ITIL foundation exam training?

    On average, an ITIL training course duration is 3 days; however, a few people have been found to extend their preparation to 6 months to obtain the ITIL foundation certificate.

  • Who needs ITIL Certifications?

    ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. The ITIL framework provides a common language for delivering IT services, including more effectively interacting with suppliers and customers to overcome any challenges between IT and business and achieve targeted results. Since the ITIL 4 Foundation certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of the IT service management industry. Nowadays, ITIL certification is also finding applications in cloud services and service desk management.

  • Is the ITIL certification exam fee included in the course fee?

    Yes. The certification exam fee is included in the ITIL certification fee.

  • Are ITIL certifications worth it?

    Professionals seeking mid- to senior-level management positions should pursue ITIL certifications. ITIL certifications add a great deal of value to your profile, improving your earning potential and act as a testament to your skillset. It is recommended that you opt for our ITIL training, which helps you clear the ITIL certification exam and ultimately enhances your career prospects.

  • What skills should an ITIL-certified business relationship management expert know?

    ITIL experts should have an in-depth knowledge of processes and how their principles are implemented in the real world. Some of the key skills required to be successful ITIL experts are key concepts, central principles, process models, service level management, asset management, business relationship management, customer experience improvements, and technology-enabled business capabilities. Simplilearn’s ITIL certifications will help you gain all the essential skills and make you job-ready. 

ITIL Certification Training Reviews

  • Anup Nair

    Anup Nair

    Compliance Manager

    Simplilearn's ITIL certification has helped me advance in my career, transitioning from Team Lead to Assistant Manager with a 35% salary increase. It's among the best solutions for online learning, particularly for those aiming for an ITIL certification or ITIL Foundation.

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Senior Manager - Digital Program

    The ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.

  • Kaustubh Yelve

    Kaustubh Yelve

    Global Account Management

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Parth Purohit

    Parth Purohit

    Change Management Partner

    I began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager

    The ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Rajen Ghosh

    Rajen Ghosh

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Efren Jr Bernardino

    Efren Jr Bernardino

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Vikas D Pandey

    Vikas D Pandey

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

prevNext

Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification Course FAQs

  • What are the benefits of ITIL certification?

    There are several other benefits of seeking an ITIL certification, from broadening skill sets to managing risks and improving service management most efficiently. 

    • Higher Earning Potential:

    An ITIL certification boosts a professional's earning capacity, paving the way for growth and success. By gaining new methodologies and skills, professionals become more knowledgeable, valuable, and better compensated in the IT industry.

    • Increased Efficiency And Effectiveness:

    ITIL frameworks enhance the efficiency and effectiveness of professionals, improving their competence, productivity, and customer relations for heightened satisfaction.

    • Better Risk Management:

    ITIL certification equips professionals to identify and manage risks effectively, control and mitigate risks, and implement cost-effective risk management strategies.

  • How long does it take to complete ITIL training?

    On average, an ITIL training course duration is 3 days; however, a few people have been found to extend their preparation to 6 months to obtain the ITIL foundation certificate.

  • How often is the ITIL certification exam updated?

    The ITIL certification exam gets updated every 2-3 years.

  • What are the different ITIL training options available?

    Different ITIL training options available in the market are:

    • Foundation training
    • Practitioner training
    • Intermediate training
    • Expert training
    • Master training

  • How do I prepare for ITIL certification?

    To prepare for ITIL certification, you need to follow the steps given below:

    • Gain in-depth knowledge about what ITIL is and what the main concepts involved
    • Search and join a comprehensive ITIL training course and go through the study guide given in the course
    • Get your doubts clarified by the respective instructor and try to understand if you can relate to the ITIL functions and processes in your work area.
    • Attempt practice tests as much as possible to get the hang of the ITIL certification exam.
    • Try understanding the relationship between the five ITIL Exam stages and schedule your ITIL exam when you are ready with your preparation.

  • How can ITIL training help in my current job?

    With ITIL training and certification, employees can help their organizations systemize IT service operations and add more professionalism to their present job role.

  • What is ITIL used for?

    Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

  • Who needs ITIL Certification?

    ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. The ITIL framework provides a common language for delivering IT services, including more effectively interacting with suppliers and customers to overcome any challenges between IT and business and achieve targeted results. Since the ITIL 4 Foundation certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of the IT service management industry. Nowadays, ITIL certification is also finding applications in cloud services.

  • Who are the trainers for live classroom training for ITIL certification?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Is the ITIL certification exam fee included in the ITIL course fee?

    Yes. The ITIL certification exam fee is included in the ITIL course fee.

  • Can I get a job with just an ITIL certification?

    ITIL certification paves your way to a number of lucrative career options like a service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, IT architect, and so on. Our ITIL training makes you eligible for all these job roles. 

  • Are ITIL certifications worth it?

    Professionals seeking job roles in the mid-level to senior-level management positions should pursue ITIL certification. This is because the ITIL framework offers a business of the functioning of an organization’s IT department. ITIL certifications do add a great deal of value as it improves your earning potential and it is a testament of your skillset. It is recommended to opt for our ITIL training which helps you to achieve ITIL certification and enhances your career prospects.

  • What skills should an ITIL-certified business relationship management expert know?

    ITIL experts should have an in-depth knowledge of ITIL processes and know how its principles are implemented in the real world. Some of the key skills required to be successful ITIL experts are ITIL key concepts, central principles, process models, service level management, business relationship management, customer experience improvements, technology-enabled business capabilities. Simplilearn’s ITIL certification will help you gain all the essential skills and makes you job-ready. 

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
     
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
     

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
     

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

  • What is the salary range for an ITIL 4 Foundation-certified IT service management professional?

    According to PayScale, the average salary ranges for different ITIL-certified professionals according to their positions are:

    Position

    Average Annual Salary Range

    IT Manager

    Rs. 532K-3M

    IT Team Leader

    Rs. 592K-2M

    Service Delivery Manager

    Rs. 540K-3M

    IT Consultant

    Rs. 460K-2M

    Senior Project Manager

    Rs. 1M-3M

    Program Manager

    Rs. 1M-4M

    Incident Manager

    Rs. 295K-1M

    Technical Project Manager

    Rs. 950K-3M

  • Can I take ITIL certification exams online?

    Yes, the ITIL certification exam can be taken online anytime, 24/7.

  • What is the passing score for the ITIL certification exam?

    The passing score for the ITIL certification exam is 65%.

  • What are the prerequisites for ITIL certification?

    There are no prerequisites for ITIL certification. Anyone interested in upskilling can consider this certification.

  • How do I renew my ITIL certification?

    Effective from 1st Jan’23, ITIL certification will hold a validity of 3 years unless renewed. Three main renewal routes to maintain certified status:

    • Retaking an examination before the certification expiry date.

    • Taking further certifications before the renewal date. The renewal date for all certifications within the certification suite will be automatically updated.

    • Collecting and logging professional development points via the MyAxelos membership platform: 20 CDP (continuous professional development) points each year across different categories of CDP for three consecutive years.

    Note: Effective for every certification from 3 years before the above date with a transition period of 6 months

  • Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

    All classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss an ITIL training session or for future reference.


    Online classroom training for the ITIL certifications exam is conducted via live streaming and run by a certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • What tools do I need to attend the ITIL training sessions?

    The tools you’ll need to attend ITIL certifications are:

    • Windows: Windows XP SP3 or higher

    • Mac: OSX 10.6 or higher

    • Internet speed: Preferably 512 Kbps or higher

    • Headset, speakers, and microphone: You’ll need headphones or speakers to hear the instructions clearly and a microphone to talk to others. You can use a headset with a built-in microphone, separate speakers, and a microphone.

  • Can I cancel my enrollment for ITIL training? Will I get a refund?

    Yes, you can cancel your enrollment in the ITIL certifications training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

  • What are the roles and responsibilities of ITIL professionals?

    Roles and responsibilities of ITIL professionals as per the ITIL framework include:

    • Responsibility for the entire IT lifecycle 

    • Define strategies, policies, and standards

    • Ensure the best quality of services offered

    • Monitor key performance indicators

    • Maintain operational costs

    • Problem Management

    • Guarantee continued improvement in services

  • Where can I get practice questions for ITIL certifications?

    Simplilearn provides a free ITIL 4  Foundation practice test that contains questions related to the certification exam and helps you prepare all the basic concepts and advanced topics outlined by the ITIL foundation.

  • What is the time duration for the ITIL 4 Foundation Certificate Exam?

    The ITIL 4 Foundation certification exam is 60 minutes long.

  • How do I download the ITIL Certificate?

    After passing the test, you can download your ITIL certifications from your PeopleCert account.

  • What are the ITIL certifications paths according to the ITIL framework?

    The ITIL service value system has three designation paths - Managing Professional (MP), Strategic Leader (SL) and Practice Manager (PM) that one can choose from. However, candidates only qualify for these paths once they complete the ITIL 4 Foundation certification.
    The ITIL certifications journey includes the following:

    ITIL Foundation

    The ITIL Foundation certification is the primary step to becoming an expert. This certification covers the basics and key concepts of ITIL 4. To pass this certification, one should know the ITIL 4 principles, the four dimensions of service management, the key concepts of Lean, Agile, DevOps, and the best practices of ITIL 4.
    To achieve the ITIL 4 Foundation certification, one must take a short course and pass a one-hour exam. After acquiring the certification, one can choose either of the three designation paths mentioned above.

    ITIL Practice Manager

    After one acquires the ITIL 4 Foundation certification, those wanting to build their career in specific ITIL 4 management practices can choose the ITIL 4 Practice Manager Certification.

    ITIL Managing Professional

    This ITIL certification is for individuals working with technology and digital teams. It equips them with the practical and technical skills required to run IT projects and ensure a smooth workflow.

    ITIL Strategic Leader

    This ITIL certification encompasses all modern IT-enabled services and their influence on business strategies. If individuals complete all the modules of the above-mentioned paths, they can proceed to the ITIL Master training.

    ITIL Master

    After completing the MP and SL certifications and having a 5-year experience in IT service management, one can apply for the ITIL Master designation. This ITIL certification requires hands-on experience and knowledge of the ITIL service value system, ITIL framework, project management, and service management. ITIL masters are also involved in managing cloud services.

  • What are the ITIL 4 Foundation certification requirements?

    Candidates must complete the ITIL 4 Foundation training before appearing for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test. If you are enrolling in training courses, ensure that it is from accredited training organizations.
    Similarly, for further certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

  • What is the salary range for an ITIL 4 Foundation-certified IT service management professional?

    According to PayScale, the average salary ranges for different ITIL-certified professionals according to their positions are:

    According to PayScale, the average salary ranges for different ITIL-certified professionals according to their positions are:

    Position

    Average Annual Salary Range

    IT Manager

    Rs. 532K-3M

    IT Team Leader

    Rs. 592K-2M

    Service Delivery Manager

    Rs. 540K-3M

    IT Consultant

    Rs. 460K-2M

    Senior Project Manager

    Rs. 1M-3M

    Program Manager

    Rs. 1M-4M

    Incident Manager

    Rs. 295K-1M

    Technical Project Manager

    Rs. 950K-3M

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified as a data analyst on your first attempt. They engage students proactively to ensure the course path is followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. You will have lifetime access to the community forum, even after completion of yourI TIL® 4 Certification Training Course with us.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.