ITIL 4 Managing Professional

ITIL Managing Professional Training FAQs

• How do I enroll for the Master’s Program?

  You can enroll for the ITIL Lifecycle Expert Master’s Program through our website and make an online payment using any of the following options:

  • Visa debit/credit card
  • American Express and Diners Club cards
  • Master Card
  • PayPal

  Once the online payment is processed, you will automatically receive a payment receipt and access information via email.

• What will I get with the Master's Program?

  You will receive access to elearning content for all courses included in the learning path and access to exclusive forums moderated by faculty and industry experts.

• Where and how can I access the elearning content?

  Once you register with us for a course by paying the course fee, you will have 24/7 access to the elearning content on our website. An automated course purchase confirmation email will guide you through the process.

• I am not able to access the online courses. Whom should I contact?

  Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help and Support.

• Do you provide money back guarantee for the training programs?

  Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

• Can I cancel my enrollment? Will I get a refund?

  Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

• Is the exam fee included with this ITIL Managing Professional course?

  Yes, the exam fee is included for all of the intermediate module courses in the learning path.

• Until when can I procure exam voucher from Simplilearn?

  You can procure the exam voucher from the exam tab in your LMS within 6 months of enrollment.

• What is the validity of my exam voucher?

  Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

• Who are our instructors and how are they selected?

  All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

• Does Simplilearn provide practice exams related to this ITIL program?

  Yes, we offer the following ITIL associated practice tests –

  • ITIL Foundation Exam Practice Test
  • ITIL 4 Practice Exam Questions
  • TOGAF Exam Questions

• Will missing a live class affect my ability to complete the course?

  No, missing a live class will not affect your ability to complete the course. With our 'flexi-learn' feature, you can watch the recorded session of any missed class at your convenience. This allows you to stay up-to-date with the course content and meet the necessary requirements to progress and earn your certificate. Simply visit the Simplilearn learning platform, select the missed class, and watch the recording to have your attendance marked.

• What do people think about Simplilearn’s ITIL 4 Managing Professional?

  Simplilearn continually receives positive reviews from its alumni for its ITIL 4 Managing Professional. Learners praise its practical, hands-on approach, industry-aligned curriculum, and expert instructors. Many users highlight the value of the globally recognized certificates and the flexible learning options that suit working professionals. You can check out the Simplilearn alumni review page to get a better understanding of Simplilearn’s ITIL 4 Managing Professional.

• What are the eligibility criteria to enroll in this ITIL 4 Managing Professional?

  To be eligible for this ITIL 4 Managing Professional, applicants should have a bachelor's degree in a relevant field. Simplilearn’s ITIL 4 Managing Professional can be taken up by newcomers and experienced professionals. Though prior knowledge of ITIL is helpful, it is not compulsory. Additionally, there is no requirement for previous work experience.

• Are there any other online courses Simplilearn offers under IT Service and Architecture?

  Simplilearn offers a variety of master’s, post-graduate, and certification courses that one can pursue after completing IT Service and Architecture. You can further enhance your skills with post-graduate programs and advanced certification training courses that dive deeper into specialized areas of IT Service and Architecture. These targeted courses focused on mastering key tools and technologies within the IT Service and Architecture are designed to build on your existing knowledge and help you stay ahead of the competition.

  Similar programs that we offer under IT Service and Architecture

  • Itil certification
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Specialist: High Velocity IT Course
  • ITIL® 4 Strategist: Direct, Plan, and Improve
  • Togaf certification
  • Introduction to Computer Networking Basics