About the Program

  • What are the program objectives?

    The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.

    • ITIL 4 Strategist: Direct, Plan, and Improve
    • ITIL 4 Specialist: Create, Deliver, and Support 
    • ITIL 4 Specialist: Drive Stakeholder Value
    • ITIL 4 Specialist: High Velocity IT

    This ITIL Managing Professional training focuses on key concepts and dimensions of service management, ITIL service value system, and ITIL guiding principles and practices. This course will help you understand how to use ITIL tools and techniques to improve efficiency and the customer experience.

    With more than 30 hours of high quality elearning content and simulation exams, this program will put you on the path to becoming an ITIL Managing Professional.

  • Why become an ITIL Managing Professional (MP)?

    This ITIL Managing Professional (MP) certification will help you move ahead in your ITIL career journey by becoming a competent ITIL 4 professional. You will gain ITIL skills and the knowledge required to navigate the digital service economy. Certified ITIL experts are known to earn as much as 40 percent more than their non-certified peers. The annual salaries of ITIL experts range from USD $96,000 to $129,000.

  • Who should take this course?

    This ITIL Managing Professional course is best suited for professionals in IT service management who want to achieve the ITIL Managing Professional (MP) designation, including :

    • CIOs, CTOs, and IT directors
    • Project managers
    • Vendor managers
    • Account managers
    • IT service managers and IT architects
    • Service delivery managers
    • System administrators and analysts
    • Operations managers and database administrators
    • Process owners and practitioners
    • Service delivery professionals and quality analysts

  • What are the prerequisites for this Master’s Program?

    To be eligible to take this ITIL Managing Professional Master’s Program, applicants should have passed the ITIL 4 Foundation examination.

Learning Path

FAQs

  • How do I enroll for the Master’s Program?

    You can enroll for the ITIL Lifecycle Expert Master’s Program through our website and make an online payment using any of the following options:

    • Visa debit/credit card
    • American Express and Diners Club cards
    • Master Card
    • PayPal

    Once the online payment is processed, you will automatically receive a payment receipt and access information via email.

  • What will I get with the Master's Program?

    You will receive access to elearning content for all courses included in the learning path and access to exclusive forums moderated by faculty and industry experts.

  • Where and how can I access the elearning content?

    Once you register with us for a course by paying the course fee, you will have 24/7 access to the elearning content on our website. An automated course purchase confirmation email will guide you through the process.

  • I am not able to access the online courses. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help and Support.

  • Do you provide money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.

  • Is the exam fee included with this ITIL Managing Professional course?

    Yes, the exam fee is included for all of the intermediate module courses in the learning path.

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this ITIL course. However, you must procure the exam voucher within one year from the course purchase date. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

  • Who are our instructors and how are they selected?

    All of our highly qualified trainers are industry experts with at least 10-12 years of relevant teaching experience. Each of them has gone through a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating remain on our faculty.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.