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How Upskilling Can Boost Your Performance and Salary

Picture of Jesus Ignacio Bustamante Rivas

Jesus Ignacio Bustamante Rivas

14+ years

Picture of Client Support Specialist

Client Support Specialist

Chamberlain Group

Picture of Shop Floor Client Support Specialist

Shop Floor Client Support Specialist

Chamberlain Group

As documented by Ignacio Bustamante Rivas

I am an IT professional who works as a shop floor support specialist at Chamberlain Group in Sonora, Mexico. I decided to upskill with Simplilearn’s ITIL® 4 Foundation Certification Training Course because he needed the ITIL certification to get promoted. Eventually, I got that promotion along with a 30 percent salary hike. My experience was rewarding, and I have recommended Simplilearn to my colleagues.

Long-term, I’d like to be my own boss and grow my IT support business, which I run with my wife. Although it is currently pretty small, the skills I acquired from Simplilearn will help me grow the business.

Gaining ITIL Certification

I have worked in the IT industry for 15 years, and I’m currently the shop floor support specialist for the Chamberlain Group, a company that manufactures motors. I am the support specialist for all of the company’s production computers. This job required me to get an ITIL certification, leading me to Simplilearn. I studied IT engineering, and I passed in 2010. At first, I was working on my own business in the mechanical field, but I couldn’t continue that. Currently, I own another small business which I run with my wife while doing my job, in which we provide IT technical support. I perform the technical side while my wife manages the administrative work.

ITIL 4 Managing Professional Master’s Program
Get certified as an ITIL 4 Specialist and Strategist

Simplilearn Provides Needed Flexibility 

My experience with Simplilearn was great; I liked it a lot. The best feature was that I could learn on my own time. I studied one or two hours daily after work, after working nine-to-five at Chamberlain and for my business.

When I enrolled in the ITIL® 4 Foundation Certification Training Course, I also received an Agile course, which was a plus. I have recommended Simplilearn to my coworkers since getting an ITIL certification is necessary for my colleagues to get promoted. As soon as I completed the course, I received a promotion, and I am grateful to Simplilearn for the opportunity to improve my job and salary.

Learning is a Virtue in Professional and Personal Life

Take every opportunity to learn new things and develop new skills. Maybe you think you don’t need to broaden your skill set, but the act of learning can help you get better, not just in a professional sense but also in your personal life.