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Multiple Job Offers and a 20% Salary Hike

Franklin Wilfried

Franklin Wilfried

5+ years

VAS Expert

VAS Expert

Orange Cameroun

Genesys Expert

Genesys Expert

Groupe Covea

As documented by Franklin Wilfried

Simplilearn helped me smoothly pass the ITIL 4 Exam through the ITIL Certification Course, and I landed a new job with a 20% salary increment!

My Career Journey So Far

I started my career in 2016 as a developer in a small organization after I completed my studies. After that, I moved to Cameroon and worked as an Application Support Engineer. After working there for a few years, I wanted to understand this role better and grow professionally. So, I took the ITIL Certification Course. I am currently working in France as a Genesys Expert in Groupe Covea.

The Challenge 

The motivation behind upskilling myself was to increase my skills in the IT domain. I wanted to enhance my knowledge and understanding of various new technologies in IT and grow professionally while expanding my expertise. 

The Simplilearn Solution

My needs were answered when I came across Simplilearn. The ITIL Certification course was exactly what I was looking for. The approach and content of the course were similar to my interests and domain. The program had a comprehensive curriculum and clearly explained every concept, accompanied by tests and exercises. 

Moreover, it is designed in such a way that I could easily manage time to complete the course. The video was kept short, so the concept was understandable. The ITIL course was very interesting and easy to learn. My learning experience with Simplilearn was outstanding.

ITIL 4 Managing Professional Master’s Program
Capstone projects involving real world data sets with virtual labs for hands-on learning

The Simplilearn Impact

After completing the course, my career took a turn for the better. I started receiving amazing job opportunities after getting certified in ITIL. I was being offered higher job roles. I switched to a better company in a better role. 

After gaining significant experience from my previous organization, I received an amazing job opportunity to work in France with a 20% increment in my salary. That’s when I moved to France and started my current work as a Genesys Expert at Groupe Covea.

My Simplilearn feedback is great. They gave a boost to my career. The customer service was amazing and helped me learn better about the course, and the entire payment process was also simple. I had instant support whenever I wanted, and that’s why I love Simplilearn.

A Word From Simplilearn 

The ITIL 4 Foundation Certification Training Course will give you a comprehensive understanding of the latest ITIL 4 framework, allowing you to improve your knowledge of IT-enabled organizations. With this ITIL certification training, you will learn the best practices and processes involved in the ITIL 4 lifecycle. The ITIL program also introduces you to ITIL V4 Certification, the most recent edition of the ITIL 4 exam. 

By the end of the course, you will have a solid grasp of the terminologies and core concepts of ITIL 4 service management, as well as how ITIL 4 has evolved to include modern technologies and operational procedures. 

The ITIL Training includes 22 PDUs for the online classroom and 19 PDUs for self-paced learning. You will work on 30 chapter-end quizzes, four simulation examinations, and 2 real-world case studies and get an exam voucher.

Skills Covered

  • ITIL process models
  • ITIL central principles
  • ITIL key concepts
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

The ITIL V4 program will assist you in comprehending the languages, concepts, processes, and best practices used in the ITIL 4 lifecycle. You also get a 100% money-back guarantee if you do not pass the ITIL 4 exam on the first attempt, no questions asked.