As documented by, Sunil Srinivasan.

I work with an Australia-based telecommunications company called Telstra Global. I earned my master’s degree in mobile communications from Leeds Beckett University, and have worked in this field for the past 13 years, performing different roles with Indian and international organizations. I’d like to share my journey from being a pre-sales executive to becoming a senior solutions consultant at my company.

As a pre-sales consultant, I was expected to understand the unique business challenges of my clients and offer solutions that helped them achieve their business goals. I wanted to grow in my career and was in search of a course that would provide in-depth knowledge of IT service management to help me accomplish the following:

  • Enhance my performance at work by gaining a deeper understanding of client requirements
  • Have more clarity on the terms and concepts of my employer’s product offerings
  • Have more confidence when responding to client queries about the products
  • Build niche skills that would set me ahead of competitors
  • Prepare for senior roles in the company

I compared different learning partners, but wasn’t satisfied with the course content that was offered by many of them. Judging from the demos, the courses lacked depth and did not seem like they would help me achieve my goals. Then I came across Simplilearn’s ITIL Foundation Certification Training. I reviewed the learning path and found that Simplilearn’s course provided the skills that would help me take my career to the next level.

Simplilearn’s online classes offered flexible scheduling that gave me the freedom to learn whenever I wanted to. Other learning partners did not offer the same flexibility. Considering the nature of my work, I couldn’t enroll for a course with fixed class schedules. But Simplilearn suited my learning style and pace perfectly. The course content was in-depth and easy to understand, and you didn’t need to be tech-savvy to enroll. 

After completing the ITIL Foundation Certification Training, I also enrolled in ITIL Service Management Intermediate Training and CCNA-Routing & Switching Certification Training. I have also enrolled in Six Sigma Green Belt with Simplilearn. Simplilearn’s admission process is simple and user-friendly. I’ve enrolled in both self-paced online modules and instructor-led training. 

The learning tools and the flexibility offered by Simplilearn helped me achieve my goals. The CCNA course helped me improve my technical knowledge, while the ITIL Service Management Intermediate course helped me gain more confidence and shortened my response time to customer inquiries about the service management capabilities of my company.


After completing Simplilearn’s ITIL Foundation Certification Training, I was promoted to a senior solutions consultant role in my company. Today, I manage multiple projects and offer services for telecom-based products as well as network connectivity solutions for my clients.

I’ve recommended Simplilearn to many of my colleagues, as it provides a comprehensive learning experience and has helped me further my career.

If you’re looking to advance in your career but need to upskill, take a look at Simplilearn’s IT service course catalog and get started on your learning path today.

About the Author

Ronita NathRonita Nath

Ronita is a food and social media enthusiast who is in personal touch with hundreds of food influencers around the world. She loves to travel to less known destinations to recharge herself. This section provides access to all the insightful resources that Ronita, Content Manager at Simplilearn, has contributed to our audience.

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