IT Service and Architecture involves the management and control of information technology systems. IT Service frameworks like ITIL help organizations better align IT infrastructure with their business objectives. ITIL and TOGAF are the most accepted frameworks in IT Service Management and IT architecture, respectively.

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ITIL® Foundation

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TOGAF® 9.1 Certification Training

2412 Learners LEARN MORE

ITIL® Intermediate SO

6472 Learners LEARN MORE
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All IT Service and Architecture Courses

Foundational

ITIL<sup>®</sup> Foundation

ITIL® Foundation

28240 LEARNERS

Gain expertise in ITIL Foundation—the most important and entry level certification for IT professionals and employees; understand the concepts and terminologies used in ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

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ITIL<sup>®</sup> for Beginners

ITIL® for Beginners

871 LEARNERS

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Advanced

ITIL<sup>®</sup> Intermediate SO

ITIL® Intermediate SO

6472 LEARNERS

This ITIL SO course focuses on Service Operations during the service strategy, design, and transition phase. Learn governance, risks, budget, strategic assets, and more.

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ITIL<sup>®</sup> Intermediate ST

ITIL® Intermediate ST

5536 LEARNERS

Gain a complete overview of purpose, principles, and processes in Service Transition (ST) in this ITIL ST course.

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ITIL<sup>®</sup> Intermediate SS

ITIL® Intermediate SS

5467 LEARNERS

Gain a thorough understanding of Service Strategy (SS) including design, development, and implementation in this ITIL SS course.

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ITIL<sup>®</sup> Intermediate SD

ITIL® Intermediate SD

5368 LEARNERS

Learn the architectures, processes, policies, and documentation of IT service management in this ITIL SD course.

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ITIL<sup>®</sup> Managing across the Lifecycle (MALC)

ITIL® Managing across the Lifecycle (MALC)

5343 LEARNERS

Master the art of integrating service management processes across the service lifecycle in this ITIL MALC course. Part of lifecycle module.

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ITIL<sup>®</sup> Intermediate CSI

ITIL® Intermediate CSI

5322 LEARNERS

You'll be a valued pro in Service Management improvement, principles, and processes after this ITIL CSI course, which is part of the lifecycle module.

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ITIL<sup>®</sup> Intermediate OSA

ITIL® Intermediate OSA

5234 LEARNERS

Master the planning, implementation, and optimization of Operational Support and Analysis (OSA) processes in this ITIL OSA course, which is part of the capability module.

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ITIL<sup>®</sup> Intermediate RCV

ITIL® Intermediate RCV

5037 LEARNERS

Master technology and implementation considerations for Release, Control, and Validation in this ITIL RCV course, which is part of the capability module.

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ITIL<sup>®</sup> Intermediate SOA

ITIL® Intermediate SOA

4820 LEARNERS

Gain the skills to you need to create and manage service offerings based on business requirements, with a focus on continual improvement. This ITIL SOA course is a part of the capability module.

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ITIL<sup>®</sup> Intermediate PPO

ITIL® Intermediate PPO

4769 LEARNERS

As an IT Service Manager, you'll plan, protect, and optimize roles and responsibilities. This ITIL PPO course is part of the capability module.

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TOGAF<sup>®</sup>  9.1 Certification Training

TOGAF® 9.1 Certification Training

2412 LEARNERS

Master the concepts of TOGAF—the globally accepted framework for enterprise architecture, for designing, planning, implementing and governing enterprise information technology architecture—by understanding core concepts of ADM, Enterprise Continuum, Architecture Repository, and more.

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IT Service Management Foundation based on ISO/IEC 20000

IT Service Management Foundation based on ISO/IEC 20000

1904 LEARNERS

Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course.

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Masters Program

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