IT Service and Architecture involves the management and control of information technology systems. IT Service frameworks like ITIL help organizations better align IT infrastructure with their business objectives. ITIL and TOGAF are the most accepted frameworks in IT Service Management and IT architecture, respectively.

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ITIL<sup>®</sup> Foundation

ITIL® Foundation

29698 Learners LEARN MORE
TOGAF<sup>®</sup>  9 Training (Combined Level 1 & 2)

TOGAF® 9 Training (Combined Level 1 & 2)

2619 Learners LEARN MORE
ITIL<sup>®</sup> Intermediate SO

ITIL® Intermediate SO

6609 Learners LEARN MORE
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All IT Service and Architecture Courses

Foundational

ITIL<sup>®</sup> Foundation

ITIL® Foundation

29698 LEARNERS

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

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Advanced

ITIL<sup>®</sup> Intermediate SO

ITIL® Intermediate SO

6609 LEARNERS

This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

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ITIL<sup>®</sup> Intermediate ST

ITIL® Intermediate ST

5626 LEARNERS

ITIL Intermediate ST Certification is a key qualification for the ITIL Service Lifecycle training that will help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.

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ITIL<sup>®</sup> Intermediate SS

ITIL® Intermediate SS

5546 LEARNERS

The ITIL Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development and implementation of IT service management. You’ll learn to identify challenges, risks and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification.

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ITIL<sup>®</sup> Intermediate SD

ITIL® Intermediate SD

5447 LEARNERS

The ITIL Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the architectures, processes, policies and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt.

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ITIL<sup>®</sup> Managing across the Lifecycle (MALC)

ITIL® Managing across the Lifecycle (MALC)

5433 LEARNERS

As the final module within the ITIL Service Lifecycle training, the ITIL Managing Across the Lifecycle (MALC) course will establish your ability to integrate service management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world.

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ITIL<sup>®</sup> Intermediate CSI

ITIL® Intermediate CSI

5402 LEARNERS

The ITIL Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques and best practice elements of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities.

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ITIL<sup>®</sup> Intermediate OSA

ITIL® Intermediate OSA

5315 LEARNERS

The ITIL Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

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ITIL<sup>®</sup> Intermediate RCV

ITIL® Intermediate RCV

5114 LEARNERS

The ITIL Intermediate Release, Control and Validation (RCV) certification will showcase your expertise in planning, testing and implementing new services to meet organizational goals and user requirements. As a key component of the ITIL Service Capability Lifecycle, this course will show you the principles, processes, methods and functions employed in RCV, the ways they are integrated in the service lifecycle, and the IT activities needed to achieve operational excellence.

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ITIL<sup>®</sup> Intermediate SOA

ITIL® Intermediate SOA

4896 LEARNERS

ITIL Intermediate Service Offerings and Agreements (SOA) Certification Training will establish your ability to create and manage service offerings based on business requirements. You’ll learn best practices for developing, implementing and building continuous improvement into the ITIL services lifecycle and how the five stages of the lifecycle offer value to organizations and projects. The course is a key module in the ITIL Capability Expert program.

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ITIL<sup>®</sup> Intermediate PPO

ITIL® Intermediate PPO

4842 LEARNERS

This ITIL Intermediate Planning, Protection and Optimization (PPO) Certification Training will give you the skills necessary to ensure that new services and service management systems, tools and technology architecture are designed to meet user needs and can be sustained once introduced. Our ITIL Intermediate PPO training prepares you to pass the ITIL PPO certification exam on your first attempt, either on its own or as a part of the ITIL Capability Stream for IT Service Management.

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TOGAF<sup>®</sup>  9 Training (Combined Level 1 & 2)

TOGAF® 9 Training (Combined Level 1 & 2)

2619 LEARNERS

The TOGAF 9.1 certification training will help you master the core principles, terminology, structure and concepts of TOGAF 9 – the global framework for enterprise architecture (EA). You’ll learn the guidelines required for defining EA and enabling business-IT alignment, more efficient IT operations, better planning and visibility, and more informed decision-making and design. TOGAF training will demonstrate to employers your level of professionalism in architecture principles and processes.

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IT Service Management Foundation based on ISO/IEC 20000

IT Service Management Foundation based on ISO/IEC 20000

1945 LEARNERS

Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course.

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