IT Service and Architecture involves the management and control of information technology systems. IT Service frameworks like ITIL help organizations better align IT infrastructure with their business objectives. ITIL and TOGAF are the most accepted frameworks in IT Service Management and IT architecture, respectively.

Explore our category

Popular Courses

ITIL<sup>®</sup> for Beginners

ITIL® for Beginners

961 Learners LEARN MORE
ITIL<sup>®</sup> Foundation

ITIL® Foundation

29630 Learners LEARN MORE
TOGAF<sup>®</sup> 9 Training (Combined Level 1 & 2)

TOGAF® 9 Training (Combined Level 1 & 2)

2613 Learners LEARN MORE
VIEW ALL COURSES

Course Advisor

  • Manuel W Lloyd
    Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Our alumni work for awesome companies

Chetan Kadam

Chetan Kadam

Working at:

Joe Jacob

Joe Jacob

Working at:

Peter Ghavami

Peter Ghavami

Working at:

Teresa Gibbons

Teresa Gibbons

Working at:

Our Partners

We partner with global leaders and industry organizations to bring you the very best training possible.

APMG EXIN The Open GROUP®

Need help finding your program

Request more information

For individuals
For business
Name*
Email*
Phone Number*
Your Message (Optional)
We are looking into your query.
Our consultants will get in touch with you soon.

A Simplilearn representative will get back to you in one business day.

First Name*
Last Name*
Email*
Phone Number*
Company*
Job Title*

All IT Service and Architecture Courses

Foundational

ITIL<sup>®</sup> Foundation

ITIL® Foundation

29630 LEARNERS

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

Know more
ITIL<sup>®</sup> for Beginners

ITIL® for Beginners

961 LEARNERS

Simplilearn’s Beginners Guide to ITIL course is designed for professionals who want to start building a career in IT service management. The course outlines the basic principles and best practices for using IT as a tool for business change and growth, and takes a practical approach to enabling IT services to deliver real business value. Take this course as a first step toward the ITIL Foundation certification, the entry level requirement for many jobs in IT services.

Know more

Advanced

ITIL<sup>®</sup> Intermediate SO

ITIL® Intermediate SO

6603 LEARNERS

This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

Know more
ITIL<sup>®</sup> Intermediate ST

ITIL® Intermediate ST

5620 LEARNERS

ITIL Intermediate ST Certification is a key qualification for the ITIL Service Lifecycle training that will help you plot your course as an expert IT professional. The certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services. You will learn how service transition can be applied to other stages of the service lifecycle and its impact on decisions during service strategy and service operations.

Know more
ITIL<sup>®</sup> Intermediate SS

ITIL® Intermediate SS

5541 LEARNERS

The ITIL Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development and implementation of IT service management. You’ll learn to identify challenges, risks and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification.

Know more
ITIL<sup>®</sup> Intermediate SD

ITIL® Intermediate SD

5442 LEARNERS

The ITIL Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the architectures, processes, policies and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt.

Know more
ITIL<sup>®</sup> Managing across the Lifecycle (MALC)

ITIL® Managing across the Lifecycle (MALC)

5423 LEARNERS

As the final module within the ITIL Service Lifecycle training, the ITIL Managing Across the Lifecycle (MALC) course will establish your ability to integrate service management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world.

Know more
ITIL<sup>®</sup> Intermediate CSI

ITIL® Intermediate CSI

5397 LEARNERS

The ITIL Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques and best practice elements of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities.

Know more
ITIL<sup>®</sup> Intermediate OSA

ITIL® Intermediate OSA

5305 LEARNERS

The ITIL Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

Know more
ITIL<sup>®</sup> Intermediate RCV

ITIL® Intermediate RCV

5104 LEARNERS

The ITIL Intermediate Release, Control and Validation (RCV) certification will showcase your expertise in planning, testing and implementing new services to meet organizational goals and user requirements. As a key component of the ITIL Service Capability Lifecycle, this course will show you the principles, processes, methods and functions employed in RCV, the ways they are integrated in the service lifecycle, and the IT activities needed to achieve operational excellence.

Know more
ITIL<sup>®</sup> Intermediate SOA

ITIL® Intermediate SOA

4887 LEARNERS

ITIL Intermediate Service Offerings and Agreements (SOA) Certification Training will establish your ability to create and manage service offerings based on business requirements. You’ll learn best practices for developing, implementing and building continuous improvement into the ITIL services lifecycle and how the five stages of the lifecycle offer value to organizations and projects. The course is a key module in the ITIL Capability Expert program.

Know more
ITIL<sup>®</sup> Intermediate PPO

ITIL® Intermediate PPO

4833 LEARNERS

This ITIL Intermediate Planning, Protection and Optimization (PPO) Certification Training will give you the skills necessary to ensure that new services and service management systems, tools and technology architecture are designed to meet user needs and can be sustained once introduced. Our ITIL Intermediate PPO training prepares you to pass the ITIL PPO certification exam on your first attempt, either on its own or as a part of the ITIL Capability Stream for IT Service Management.

Know more
TOGAF<sup>®</sup> 9 Training (Combined Level 1 & 2)

TOGAF® 9 Training (Combined Level 1 & 2)

2613 LEARNERS

The TOGAF 9.1 certification training will help you master the core principles, terminology, structure and concepts of TOGAF 9 – the global framework for enterprise architecture (EA). You’ll learn the guidelines required for defining EA and enabling business-IT alignment, more efficient IT operations, better planning and visibility, and more informed decision-making and design. TOGAF training will demonstrate to employers your level of professionalism in architecture principles and processes.

Know more
IT Service Management Foundation based on ISO/IEC 20000

IT Service Management Foundation based on ISO/IEC 20000

1940 LEARNERS

Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course.

Know more

Masters Program

Turbocharge your learning with our custom-tailored
masters programs

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
Help and Support