9/10 of our learners achieve their learning objectives after successful course completion*
This ITIL Training will teach you everything you need to know about ITIL 4 Framework from baseline ideas to all necessary terminologies of ITIL Framework. This ITIL Training Course is your way to bloom, as from modern technologies to operational processes, you would know it all with this.
With the ITIL Certification Course in Mountain View, you can probably stand a better chance of boosting up your career and can earn approximately 40% more than your non-certified peers. What is more, the ITIL Training helps you gain advanced knowledge of the ITIL 4 Framework. ITIL Training is guaranteed to help you gain more understanding about the core concepts.
ITIL v4 Certification is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
To receive the ITIL 4 Foundation Certification in Mountain View, you must:
1. Complete the certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes
Yes, we provide 1 practice test as part of our ITIL course to help you prepare for the actual certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of the course curriculum.
Please click the below link for information regarding the booking process.
You will receive the ITIL 4 Foundation results from 10-15 days after you take the ITIL V4 certification exam.
Once you have booked your ITIL V4 certification exam and the voucher has been issued, it can not be refunded.
If you have enrolled for the course ITIL 4 Foundation with Take2 , you are eligible for a free retake ITIL 4 Foundation exam voucher, in case you could not clear the ITIL 4 Foundation exam in the first attempt.
Once you enroll for the course ITIL 4 Foundation with Take2, you will receive the web proctor vouchers of ITIL 4 Foundation, within 24 hrs of receiving the result of your first failed attempt. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.
Note: This applies to only those candidates who have enrolled for the course ITIL 4 Foundation with Take2.
Your ITIL V4 certification exam voucher fee is included in the price of this ITIL course. However, you must procure the ITIL V4 certification exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
ITIL V4 certification Exam vouchers are valid for one year from the date of issuance. If you do not book the ITIL V4 certification exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.
Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.
Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.
Roles and responsibilities of ITIL professionals in Mountain View include:
Responsibility for the entire IT lifecycle
Define strategies, policies, and standards
Ensure the best quality of services offered
Monitor key performance indicators
Guarantee continued improvement in services
Yes, an certification in ITIL certification training in Mountain View does give you a competitive edge over your competitors.
Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.
If you are interested in getting certified in ITIL you can get started with this ITIL course to learn everything about ITIL 4 and get certified.
We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
The tools you’ll need to attend ITIL training in Mountain View are:
Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
|Attempt||Time Frame||Result||Money back|
|First||Within 45 days of course completion||Did Not Pass||Refund full course price (including exam fees)|
Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.
The guarantee becomes void if:
All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.
ITIL certification is ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.
Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.
The ITIL certification scheme, administered by the certifying body AXELOS, offers a modular approach to the ITIL framework and incorporates a series of qualifications focused on various aspects of ITIL best practices to degrees of depth and detail. ITIL Foundation is the first level in the scheme.
ITIL certifications are valid for a lifetime and there is no need to renew them. However, if a new version of ITIL is released, then it is recommended to transition into the new scheme.
The ITIL 4 Foundation certificate does not expire.
Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.
The IT Infrastructure Library (ITIL®) certification is a globally recognized IT service management certification, distributed by Axelos. The ITIL certification is an entry-level qualification in the field of IT service management.
Every professional who wants to develop their career in IT Service Management should consider an ITIL Foundation course. Once certified in ITIL Foundation, you will be able to guide a business organization in executing the best IT service management practices along with using IT as a tool for its growth or change.
Why Get ITIL Certified?
The ITIL certification is applicable in any organization for training since it is not based on any special technique—offering a wide variety of job opportunities in IT companies. IT professionals will learn to create and implement a variety of best practices of quality management along with IT service management, which in turn will result in better growth of the business.
The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers.
The ITIL framework helps provide a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results.
Moreover, the ITIL certification is the best among several other certification courses preferred by professionals of IT service management because it provides basic knowledge about the concepts, core principles, and best practices used in IT service management.
ITIL Certification Levels
The ITIL framework presently offers four levels of the ITIL certification.
The first level of the ITIL certification is ITIL Foundation certification, which focuses on building standard terminology and methodology. Learners will obtain knowledge to support and deliver ITIL services. At this level, candidates understand the basics of ITIL and the ways to implement it in a workplace. Along with a practical approach to IT service management, this certification course also focuses on the approach and standards of quality management.
The second level of the ITIL certification is the Practitioner level. This level helps improve candidates’ ability to adopt and adapt ITIL within their organizations. ITIL Practitioners learn how to foster a culture of continuous service improvement, as well as how to improve productivity, efficiency, and collaboration between ITSM and the organization as a whole.
The third level of the ITIL certification is the ITIL Intermediate certification. There are two categories of certification: Service Lifecycle and Service Capability.
The fourth level of the ITIL certification is ITIL Expert certification, which is delivered in modular form. Candidates must have passed the previous levels, proving they have the detailed skills and knowledge to clearly understand the entire system of ITIL. Candidates are allowed to choose from a variety of ITIL processes on the basis of their personal requirements. In order to receive the credential, candidates must possess complete and balanced knowledge of the lifecycle of ITIL service to obtain this certification.
The fifth level of the ITIL certification is the ITIL Master Level certification, which strengthens and widens the practical application of ITIL knowledge in a variety of settings. The ITIL professionals directly involved in planning, management, and operation of IT service management functions obtain this certification to demonstrate their knowledge. An ITIL Master can describe and justify how they have chosen and used ITIL knowledge, principles, techniques, and methods along with supporting management techniques to achieve the expected business outcome.
Eligibility for the ITIL certification
Though anyone working in the IT service industry can take the ITIL Foundation certification course, it is ideal for service delivery professionals, operation managers, production support engineers, and quality analysts. It is the best-suited certification for the IT professionals who want to progress in the IT service sector.
Career benefits of the ITIL certification
Once you are a certified ITIL Foundation professional you will be able to contribute to the overall service improvement program of an organization. You will find a number of job opportunities in IT infrastructure management and IT service design after attaining the ITIL certification.
Combining an ITIL certification with other certifications can significantly increase one’s salary range. For example, someone with a Cisco certification who earns about $83,000 a year can jump to more than $96,000 with an ITIL salary.
Getting ITIL certified can help boost your career in IT. Ensure you are in top shape for the ITIL 2011 exam with Simplilearn’s ITIL 2011 Foundation certification training. Simplilearn also offers a variety of other ITIL training courses, including ITIL Expert programs.
All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a ITIL training session or for future reference.
The ITIL Certification Scheme comprises of the following levels:
One of the main characteristics of the new ITIL 4 certification scheme is that it now
follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
Strategic Leader (ITIL SL). These two streams are intended to provide learners with
greater clarity about how and where they can improve their skills and set them apart
To become an ITIL® Managing Professional (ITIL MP) learners must complete the
To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
*Universal module for both ITIL® designation streams
In order to be eligible to become an ITIL Master, learners must have both the ITIL
Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam.
ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.
The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional.
If you have achieved six credits or more since your V3 Foundation certification, then it is in your best interest to continue collecting V3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.
You will need to reach seventeen credits to be eligible to take the ITIL Managing Professional transition module.
Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
Yes, you can cancel your enrollment ITL training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.
ITIL®, or the Information Technology Infrastructure Library, is a gold standard framework in the IT service management industry. The ITIL framework enables organizations to streamline IT services and deliver high-quality solutions while cutting overhead costs and maximizing ROI.
The ITIL framework enables professionals to:
Deliver value across business units
Manage business risks
Develop better relationships with clients and customers
Deliver efficient services
Establish cost-effective processes
Support business changes
Since 2013, AXELOS owns and manages the ITIL certification.
Here are some of the job titles of ITIL certified individuals:
ITIL problem manager
ITIL incident management lead
IT project coordinator
There’s nothing as a right time for taking the ITIL certification exam. You can take it whenever you want. However, it is recommended that you ensure that you are well prepared before taking the exam.
Simplilearn provides a free ITIL practice test that contains questions in line with the ITIL certification exam and helps you prepare for the certification exam.
The ITIL certification exam is 60 mins long.
The ITIL certificate doesn’t expire and remains valid for a lifetime.
An individual needs to attend the online classroom training for ITIL Foundation that spans for two and a half days and then pass the associated exam. There is also an option to do independent study and take the training in distance learning mode. AXELOS’ Accredited Training Organizations offer such training.
The ITIL Foundation certification is necessary as it introduces professionals to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how to improve their work with ITIL 4 guidance.
You can download the ITIL certificate from your PeopleCert account after you pass the test.
You can take ITIL Foundation training either in a classroom or through online learning. The latter is offered by AXELOS’ Accredited Training Organizations. After the training, you need to pass the ITIL Foundation exam to earn the certificate. On the other hand, you can also study privately and then book the exam without a training course via PeopleCert.
The classroom (physical or virtual) training for the ITIL Foundation certificate exam lasts for two and a half days (minimum of 12 contact hours).
The ITIL 4 Foundation exams are available in these languages: English, Brazilian Portugese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.
You can retake the ITIL Foundation exam by paying the exam fee in case you fail on your first attempt. There is no limit on the number of retakes. However, with our ITIL training, you will be able to ace it comfortably.
Individuals who appear for web-based exams get their score report immediately after completing the ITIL Foundation exam. Those who take a paper-based exam get their result within three days upon receipt of the exam papers.