Course Overview

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

Key Features

100% Money Back Guarantee
No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • Exam fee included
  • 2 simulation exams
  • 20 PDUs for self-paced learning

Skills Covered

  • Service design
  • Software development
  • Software management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Training Options

Self-Paced Learning

$ 1,199

  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • Simulation test papers for self-assessment
  • ITIL 4 Specialist: Create, Deliver and Support exam voucher included
  • 24x7 learner assistance and support

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced e-learning and/or instructor-led options)
  • Course, category, and all-access pricing
  • Enterprise-class learning management system (LMS)
  • Enhanced reporting for individuals and teams
  • 24x7 teaching assistance and support

Course Curriculum

Eligibility

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
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Pre-requisites

To be eligible for this ITIL Specialist training, applicants should have:
Passed the ITIL 4 Foundation examination  AND
Attended an accredited training course for this module
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Course Content

  • ITIL® 4 Specialist: Create, Deliver, and Support

    Preview
    • Lesson 01 - Course Introduction

      07:01Preview
      • 1.01 ITIL 4 Specialist
        07:01
    • Lesson 02 - Service Value System to Create, Deliver, and Support Services

      01:33:43Preview
      • 2.01 Service Value System to Create Deliver and Support Services
        00:36
      • 2.02 Organizational Structure
        02:06
      • 2.03 Differences in Organizational Structure
        03:05
      • 2.04 Roles and Competencies
        02:35
      • 2.05 Professional IT and service management skills and competencies
        02:38
      • 2.06 Professional ITSM Skills and Competencies Examples
        03:33
      • 2.07 Generalist or T-Shaped Models
        01:59
      • 2.08 Developing a broad set of competencies
        02:19
      • 2.09 Workforce Planning and Management
        01:59
      • 2.10 Employee Satisfaction Management
        02:49
      • 2.11 Results-Based Measuring and Reporting
        02:05
      • 2.12 Performance Measures
        01:00
      • 2.13 Team Culture and Differences
        01:56
      • 2.14 Importance of Cultural Fit
        01:05
      • 2.15 Team Collaboration and Integration
        03:05
      • 2.16 Guidelines for a Positive Team Culture
        02:46
      • 2.17 Continual Improvement Culture
        02:42
      • 2.18 Collaborative Culture
        01:53
      • 2.19 Algorithmic and Heuristic Tasks
        01:54
      • 2.20 Servant Leadership
        01:01
      • 2.21 Customer-Oriented Mindset
        01:32
      • 2.22 Customer Orientation
        01:46
      • 2.23 Customer-Oriented Strategy
        02:59
      • 2.24 The Value of Positive Communication
        01:52
      • 2.25 Principles of Communication
        01:21
      • 2.26 Integration and Data Sharing
        02:33
      • 2.27 Integration Approaches
        01:54
      • 2.28 Reporting and Advanced Analytics
        02:12
      • 2.29 Big Data
        02:22
      • 2.30 Collaboration and Workflow
        03:23
      • 2.31 Robotic Process Automation (RPA)
        01:56
      • 2.32 RPA Technologies
        03:21
      • 2.33 Artificial Intelligence AI
        04:41
      • 2.34 Machine Learning
        03:28
      • 2.35 CI/CD
        03:18
      • 2.36 Goals and Value Measurement
        03:24
      • 2.37 Aligning CI/CD with ITIL
        02:08
      • 2.38 The Value of an Effective Information Model
        02:45
      • 2.39 Automation of Service Management
        02:35
      • 2.40 Key Takeaways
        01:07
      • Knowledge Check
    • Lesson 03 - Value Streams to Create, Deliver, and Support

      43:38Preview
      • 3.01 Value Streams to Create, Deliver, and Support Services
        00:41
      • 3.02 ITIL Service Value Streams
        02:13
      • 3.03 Value Streams and Organizations
        03:08
      • 3.04 Value Stream Considerations - Part One
        01:33
      • 3.05 Value Stream Considerations - Part Two
        02:21
      • 3.06 Value Stream Considerations - Part Three
        01:31
      • 3.07 Designing a Service Value Stream
        02:09
      • 3.08 Describing a Step of the Value Stream
        01:58
      • 3.09 Value Stream Mapping
        02:39
      • 3.10 Key Metrics for Analyzing a Value Stream
        02:10
      • 3.11 Designing a Value Stream Using Little’s Law
        01:51
      • 3.12 Value Stream Models
        01:27
      • 3.13 Development of a New Service
        02:26
      • 3.14 Six Key Steps of Journey from Demand
        00:27
      • 3.15 Acknowledge and Document the Service Requirements
        00:36
      • 3.16 Decide Whether to Invest in the New Service
        01:00
      • 3.17 Design and Architect the New Service to Meet Customer Requirements
        00:45
      • 3.18 Obtain or Build within the Service Value Chain
        01:23
      • 3.19 Deploy Service Components in Preparation for Launch
        00:41
      • 3.20 Release New Service to Customers and Users
        01:26
      • 3.21 Upgrade and Restore a Live Service
        01:36
      • 3.22 Seven Key Steps of Journey from Demand to Value
        01:21
      • 3.23 Acknowledge and Register the User Query
        00:30
      • 3.24 Investigate the Query
        00:40
      • 3.25 Obtain a Fix from the Specialist Team
        00:45
      • 3.26 Deploy the Fix
        01:05
      • 3.27 Verify That the Incident Has Been Resolved
        00:38
      • 3.28 Request Feedback from the User
        00:43
      • 3.29 Identify Opportunities to Improve the Overall System
        01:04
      • 3.30 Using Value Streams to Define a Minimum Viable Practice
        02:21
      • 3.31 Key Takeaways
        00:30
      • Knowledge Check
    • Lesson 04 - Create, Deliver, and Support Services

      33:15Preview
      • 4.01 Create Deliver and Support Services
        00:37
      • 4.02 Managing Queues
        02:32
      • 4.03 Prioritization
        02:42
      • 4.04 How to Prioritize Work
        01:04
      • 4.05 Techniques to Prioritize Work - Part One
        02:31
      • 4.06 Techniques to Prioritize Work - Part Two
        02:03
      • 4.07 Swarming
        02:09
      • 4.08 Challenges of Swarming
        01:16
      • 4.09 Shift-Left Approach
        02:50
      • 4.10 Build vs. Buy Considerations
        03:02
      • 4.11 Defining Requirements for Service Components
        02:42
      • 4.12 Selecting a Suitable Vendor
        01:59
      • 4.13 Sourcing Models and Options
        01:37
      • 4.14 Types of Sourcing Models
        02:10
      • 4.15 Service Integration and Management
        02:12
      • 4.16 Service Integration and Management Considerations
        01:22
      • 4.17 Key Takeaways
        00:27
      • Knowledge Check

Exam & Certification

ITIL 4 Specialist: Create, Deliver and Support
  • What are the prerequisites for this course?

    To be eligible to take this ITIL Specialist training, applicants should have:

    • Passed the ITIL 4 Foundation examination
    • Attended an accredited training course for this module

  • What is the format for the  ITIL 4 Specialist Create, Deliver, and Support Certification exam?

    • Complete  ITIL 4 Specialist Create, Deliver & Support Certification
    • Take the ITIL 4 Specialist Create, Deliver & Support Certification exam
    • Score at least 70 percent in the exam (28 correct answers out of 40 questions) in 90 minutes

  • What is the purpose of the ITIL 4 Create, Deliver and Support examination?

    The ITIL 4 Create, Deliver and Support examination determines whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery, and support of services, as described in the syllabus. The ITIL 4 Create, Deliver, and Support qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.

  • How long will it take to receive my  ITIL 4 Create, Deliver, and Support exam results?

    You will receive the ITIL 4 Managing Professional Transition Module exam results within 10 to 15 business days after you take the exam.

  • How do I schedule my exam?

    Please click the link below for information regarding the booking process:
    https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • Once I have booked my exam, can I get a refund?

    Once you have booked your exam and the voucher has been issued, it can’t be refunded.

  • Is there any sample exams available for the ITIL 4 Create, Deliver, and Support training?

    Yes. After training, you’ll receive a mock test to prepare for the ITIL 4 Create, Deliver, and Support exam.

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

FAQs

  • Who are the trainers for live classroom training?

    All of our highly qualified trainers are ITIL-certified with more than 15 years of experience in training and working in IT.
     

  • Is the exam fee included in the course fee?

    Yes. The examination fee is included in the course fee.

  • Does my ITIL 4 Create, Deliver, and Support certificate expire?

    The ITIL 4 Managing Professional Transition Module certificate does not expire.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified on your first attempt. They engage students proactively to ensure the course path is being followed and to help enrich their learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours for this ITIL 4 training course.

  • What is covered under the 24/7 support promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • What if I miss a class?

    Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-pass, Simplilearn gives you access to all classes for 90 days so that you have the flexibility to choose sessions at your convenience.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our refund policy.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.