Course Overview

You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification training is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.

Key Features

100% Money Back Guarantee
No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • Exam fee included
  • 2 simulation exams
  • 20 PDUs for self-paced learning

Skills Covered

  • Operating Model
  • Strategy tactics operations
  • Governance compliance mgt
  • Risk management in DPI
  • Optimization of workflow
  • Value stream mapping

Training Options

Self-Paced Learning

$ 1,199

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • Simulation test papers for self-assessment
  • ITIL 4 Strategist: Direct, Plan, and Improve exam voucher included
  • 24x7 learner assistance and support

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced e-learning and/or instructor-led options)
  • Course, category, and all-access pricing
  • Enterprise-class learning management system (LMS)
  • Enhanced reporting for individuals and teams
  • 24x7 teaching assistance and support

Course Curriculum

Eligibility

This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
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Pre-requisites

To be eligible for this ITIL Strategist training, applicants should have:
Passed the ITIL 4 Foundation examination AND
Attended an accredited training course for this module
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Course Content

  • ITIL® 4 Strategist - Direct, Plan, and Improve

    Preview
    • Lesson 01 - Course Introduction

      07:38Preview
      • 1.01 ITIL 4 Strategist Direct Plan and Improve
        07:38
    • Lesson 02 - Key Concepts of DPI

      20:30Preview
      • 2.01 Key Concepts of Direct, Plan, and Improve (DPI)
        00:37
      • 2.02 Direction
        03:20
      • 2.03 Policies and Guidelines
        01:39
      • 2.04 Risks and Controls
        03:34
      • 2.05 Planning
        02:56
      • 2.06 Improvement
        02:11
      • 2.07 Governance,Compliance,and Management
        01:24
      • 2.08 Applying the Guiding Principles
        01:50
      • 2.09 Operational Model
        01:17
      • 2.10 Value,Outcomes,Costs,and Risks
        01:07
      • 2.11 Key Takeaways
        00:35
      • Knowledge Check
    • Lesson 03 - Key Principles and Methods of Direction and Planning

      10:03
      • 3.01 Key Principles and Methods of Direction and Planning
        00:33
      • 3.02 Strategy and Cascading Goals and Requirements
        01:47
      • 3.03 Define Effective Policies,Controls, and Guidelines
        02:40
      • 3.04 Effective Controls
        02:04
      • 3.05 Effective Guidelines
        01:06
      • 3.06 Decision Making at the Right Level
        01:22
      • 3.07 Key Takeaways
        00:31
      • Knowledge Check
    • Lesson 04 - Governance, Risk, and Compliance

      09:09Preview
      • 4.01 Governance,Risk, and Compliance
        00:31
      • 4.02 Structures and Methods for Decision Making
        01:53
      • 4.03 Governance of Service Provider
        02:45
      • 4.04 Role of Risk Management
        03:20
      • 4.05 Key Takeaways
        00:40
      • Knowledge Check
    • Lesson 05 - Continual Improvement

      40:09Preview
      • 5.01 Continual Improvement
        00:31
      • 5.02 Continual Improvement Culture
        02:21
      • 5.03 Continual Improvement in Organization
        01:26
      • 5.04 The Continual Improvement Model
        01:22
      • 5.05 Step One What Is the Vision?
        02:21
      • 5.06 Step Two Where Are We Now?
        00:35
      • 5.07 Step Three Where Do We Want to Be?
        02:31
      • 5.08 Step Four How Do We Get There?
        01:00
      • 5.09 Creating an Action Plan
        02:26
      • 5.10 Step Five Take Action?
        01:04
      • 5.11 Step Six Did We Get There?
        02:05
      • 5.12 Step Seven How Do We Keep the Momentum Going?
        02:39
      • 5.13 Measurement and Reporting in Continual Improvement
        01:58
      • 5.14 Assessments
        02:41
      • 5.15 Gap Analysis
        01:10
      • 5.16 SWOT Analysis
        00:58
      • 5.17 Change Readiness Analysis
        01:00
      • 5.18 Customer or User Satisfaction Analysis
        01:10
      • 5.19 SLA Achievement Analysis
        01:32
      • 5.20 Benchmarking
        01:13
      • 5.21 Maturity Assessment
        01:10
      • 5.22 Business Case
        02:21
      • 5.23 Building a Business Case
        01:47
      • 5.24 Communicating and Advocating for a Business Case
        02:05
      • 5.25 Key Takeaways
        00:43
      • Knowledge Check
    • Lesson 06 - Communication and Organizational Change Management

      29:57Preview
      • 6.01 Communication and Organizational Change Management
        00:35
      • 6.02 Communications Principles
        01:05
      • 6.03 Communication Is a Two-Way Process
        01:07
      • 6.04 We Communicate All the Time
        01:31
      • 6.05 Timing and Frequency Matter
        01:35
      • 6.06 No Single Method of Communication Works for Everyone
        01:17
      • 6.07 The Message Is in the Medium
        00:37
      • 6.08 Communication Methods and Media
        02:42
      • 6.09 Examples of Communication Methods
        01:50
      • 6.10 Defining and Establishing Feedback Channels
        01:18
      • 6.11 Identifying and Communicating with Stakeholders
        01:46
      • 6.12 Stakeholder Mapping
        01:32
      • 6.13 Understanding Stakeholders
        02:39
      • 6.14 Basics of Organizational Change Management (OCM)
        01:48
      • 6.15 Essentials for Successful Improvement
        02:20
      • 6.16 OCM Throughout Direction, Planning, and Improvement
        02:13
      • 6.17 Establishing Effective Interfaces across the Value Chain
        03:22
      • 6.18 Key Takeaways
        00:40
      • Knowledge Check
    • Lesson 07 - Measurement and Reporting

      17:19Preview
      • 7.01 Measurement and Reporting
        00:30
      • 7.02 Basics of Measurement and Reporting
        01:23
      • 7.03 Key Concepts of Measurement and Reporting
        01:34
      • 7.04 Defining and Using Measurement and Reporting
        00:53
      • 7.05 Reasons for Measuring
        00:56
      • 7.06 Types of Measurement
        01:39
      • 7.07 Relationship between Measurement and Behavior
        01:10
      • 7.08 Measurement Cascades and Hierarchies
        02:36
      • 7.09 Balanced Scorecard
        02:54
      • 7.10 Success Factors and KPIs
        03:11
      • 7.11 Key Takeaways
        00:33
      • Knowledge Check
    • Lesson 08 - Value Streams and Practices

      25:05Preview
      • 8.01 Value Streams and Practices
        00:33
      • 8.02 Value Stream Mapping
        02:24
      • 8.03 Developing a Value Stream Map
        02:20
      • 8.04 Types of Waste
        01:28
      • 8.05 Increasing the Detail in Value Stream Maps
        02:46
      • 8.06 Measurement and the Four Dimensions
        01:30
      • 8.07 Measurement of Partners and Suppliers
        01:24
      • 8.08 Measurement of Value Stream and Processes
        01:07
      • 8.09 Process Metrics
        01:42
      • 8.10 Value Stream and Processes in the SVS
        01:40
      • 8.11 Relationship between Value Streams and Practices
        01:06
      • 8.12 Relationship between Value Streams and Processes
        01:19
      • 8.13 Designing a Workflow
        01:42
      • 8.14 Workflow Metrics
        03:37
      • 8.15 Key Takeaways
        00:27
      • Knowledge Check

Exam & Certification

ITIL® 4 Strategist: Direct, Plan, and Improve
  • What are the prerequisites for this course?

    To be eligible to take this ITIL Strategist training, applicants should have:

    • Passed the ITIL 4 Foundation examination
    • Attended an accredited training course for this module

  • What is the format for the  ITIL 4 Strategist DPI Certification exam?

    • Complete ITIL4 Strategist Direct, Plan, and Improve training
    • Take the ITIL4 Strategist Direct, Plan, and Improve Certification exam
    • Score at least 65 percent in the exam (26 correct answers out of 40 questions) in 90 minutes

  • What is the purpose of the ITIL 4 Direct, Plan, and Improve Examination?

    The ITIL 4 DPI examination determines whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan, and Improve publication to establish a ‘learning and improving’ IT organization. The ITIL 4 Direct, Plan, and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses the candidate’s knowledge of how to run successful IT-enabled services, teams, and workflows. It is also a prerequisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

  • How long will it take to receive my ITIL 4 Direct, Plan, and Improve Exam results?

    You will receive the ITIL 4 Managing Professional Transition Module exam results within 10-15 business days after you take the exam.

  • How do I schedule/book my exam?

    Simplilearn has provided a document with detailed instructions (including screenshots) regarding the booking process.

  • Once I have booked my exam, can I get a refund?

    Once you have booked your exam and the voucher has been issued, it can’t be refunded.

  • Are there any sample exams available for the ITIL 4 Direct, Plan, and Improve training?

    Yes. After training, you will receive a mock test to help you prepare for the ITIL 4 Direct, Plan, and Improve exam.

  • Until when can I procure exam voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

FAQs

  • Who are the trainers for the live classroom training?

    All of our trainers are ITIL-certified and have more than 15 years of experience in training and working in IT.

  • Is the exam fee included in the ITIL Strategist course fee?

    Yes. The examination fee is included in the course fee.

  • Does my ITIL 4 Direct, Plan, and Improve certificate expire?

    The  ITIL 4 Managing Professional Transition Module certificate does not expire.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts motivated to help you get certified on your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during regular business hours.

  • What is covered under the 24/7 Support Promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you’ll have lifetime access to the community forum, even after you complete your course.

  • What if I miss a class?

    Simplilearn provides recordings of each class so you can review them as needed before the next session. With Flexi-Pass, Simplilearn gives you access to all classes for 90 days so that you have the flexibility to choose sessions at your convenience.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.