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Course description

  • What are the career benefits of this ITIL Certification?

    ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:

    • IT executives
    • IT architects
    • Business operation managers
    • IT audit managers
    • IT planners and consultants
    • Database administrators
    • ITSM trainers
    • Service delivery professionals
    • Quality analysts
    • Application management and development teams
    • IT managers and support managers
       

  • What are the course objectives?

    ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

  • What skills will you learn?

    By the end of this ITIL Certification training you will:

    • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam
    • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
    • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
    • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes
    • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes
    • Align IT services with the needs of your organization

  • Who should take this ITIL Foundation Certification course?

    Training is primarily intended to help IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management.

    ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for:

    • IT Managers/Support Teams
    • IT Architects, Planners and Consultants
    • System Administrators/Analysts
    • Operations Managers
    • Database Administrators
    • Service Delivery Professionals
    • Quality Analysts
    • Application Management Team/Development Team
    • Process Owners/Practitioners

Course preview

  • ITIL® Foundation
    • Getting Started with ITIL® Foundation 08:06
      • Getting started with ITIL® Foundation 08:06
    • 1.1 - Introduction to Service Management 21:13
      • 1 Introduction to Service Management Lifecycle 00:28
      • 2 Principles of IT Service Management 00:14
      • 3 Objectives 00:25
      • 4 IT Service Management-Best Practices 01:10
      • 5 Public and Proprietary Practices 01:18
      • 6 Knowledge Check
      • 7 Service Introduction 01:21
      • 8 Service Management 02:57
      • 9 Service Management Practice 01:24
      • 10 Challenges in Service Management 00:54
      • 11 Benefits of IT Service Management 00:29
      • 12 Stakeholders in Service Management
      • 13 Internal and External Customers 00:58
      • 14 Internal and External Services 01:19
      • 15 Process 01:45
      • 16 Process Characteristics 00:33
      • 17 Functions Related to Service Management 02:13
      • 18 How Processes and Functions Operate 00:46
      • 19 Roles in Service Management
      • 20 RACI Model 01:05
      • 21 RACI Model (contd.) 00:28
      • 22 Types of Service Providers
      • 23 Supplier and Contracts 00:46
      • 24 Knowledge Check
      • 25 Summary 00:40
    • 1.2 - Service Management Lifecycle 03:42
      • 1 The Service Lifecycle 00:13
      • 2 Objectives 00:21
      • 3 Components of Service Management Lifecycle
      • 4 Interactions in the Service Lifecycle 01:08
      • 5 Relationship between Governance and ITSM 01:13
      • 6 Summary 00:47
    • 1.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 2.1 - Introduction to Service Strategy 04:47
      • 1 Introduction to Service Strategy 00:28
      • 2 Service Strategy 00:21
      • 3 Objectives 00:23
      • 4 Service Strategy-Overview
      • 5 Service Strategy Processes 00:45
      • 6 Types of Services 01:59
      • 7 Service Strategy-Customers and Users 00:20
      • 8 KNOWLEDGE CHECK
      • 9 Summary 00:31
    • 2.2 - Service Strategy Concepts 16:26
      • 1 Service Strategy Concepts 00:18
      • 2 Objectives 00:15
      • 3 Service Utility and Warranty 01:37
      • 4 Service Utility and Warranty (contd.) 01:27
      • 5 Service Assets 01:03
      • 6 KNOWLEDGE CHECK
      • 7 Value Creation 00:34
      • 8 Value Creation (contd.) 00:43
      • 9 Factors that Influence Customer Perception of Value 00:19
      • 10 Customer Perception of Value 00:40
      • 11 Business Outcomes 01:22
      • 12 Business Outcomes (contd.) 01:33
      • 13 Service Packages
      • 14 Service Packages (contd.) 00:41
      • 15 Business Case and Its Uses 00:52
      • 16 Business Case Structure 00:29
      • 17 Risk 01:11
      • 18 Service Management Technology and Automation 00:44
      • 19 Automation Benefits 00:46
      • 20 Service Management Tools 01:15
      • 21 Summary 00:37
    • 2.3 - Service Strategy Processes 12:14
      • 1 Service Strategy Processes 00:21
      • 2 Objectives 00:28
      • 3 Demand Management-Overview
      • 4 Managing Demand for Services 01:22
      • 5 PBA and UP 00:35
      • 6 PBA and UP (contd.) 01:36
      • 7 Service Portfolio Management-Introduction 00:52
      • 8 Service Portfolio Management-Overview
      • 9 Service Portfolio-Components 02:12
      • 10 Service Portfolio Management-Process 01:55
      • 11 Financial Management-Overview
      • 12 Financial Management-Activities
      • 13 Financial Management-Benefits 00:46
      • 14 KNOWLEDGE CHECK
      • 15 Business Relationship Management-Overview
      • 16 BRM External and Internal Service Providers 00:52
      • 17 Business Relationship Manager Responsibilities 00:35
      • 18 Summary 00:40
    • 2.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 3.1 - Introduction to Service Design 03:09
      • 1 Service Design 00:29
      • 2 Introduction to Service Design 00:13
      • 3 Objectives 00:19
      • 4 Service Design-Overview
      • 5 Roles in Service Design 00:51
      • 6 Roles in Service Design (contd.) 00:31
      • 7 Summary 00:46
    • 3.2 - Key Concepts in Service Design 04:18
      • 1 Key Concepts in Service Design 00:17
      • 2 Lesson Objectives 00:20
      • 3 4 P’s of Service Design
      • 4 Major Aspects of Service Design 02:03
      • 5 Service Design Package 00:57
      • 6 Summary 00:41
    • 3.3 - Service Design Processes 35:55
      • 1 Service Design Processes 00:12
      • 2 Objectives 00:19
      • 3 Service Catalogue Management-Overview
      • 4 Service Catalogue Management Two View Structure
      • 5 Service Catalogue Management Three View Structure 01:00
      • 6 Service Catalogue Management Three View Structure (contd.) 00:35
      • 7 Role of Service Catalogue Manager
      • 8 Service Level Management-Overview
      • 9 Service Level Management-Process Activities 01:28
      • 10 Service Level Management-Key Terms 00:42
      • 11 Relationship between Service Catalogues and Agreements 01:57
      • 12 Service Level Management Designing SLA Structures 00:31
      • 13 Service Level Management Designing SLA Structures (contd.) 03:39
      • 14 Content of an SLA 01:01
      • 15 Service Level Management-service Review 00:34
      • 16 Service Improvement Program 00:38
      • 17 Interfaces To Service Level Management 00:40
      • 18 Service Level Management Vs. Business Relationship Management 01:08
      • 19 Supplier Management-Overview
      • 20 Supplier And Contract Management Information System 01:50
      • 21 Supplier Management And Service Level Management 01:00
      • 22 Supplier Categorisation 01:52
      • 23 Role Of Supplier Manager 00:56
      • 24 Capacity Management-Overview
      • 25 Capacity Management-Process Activities 02:53
      • 26 Sub Processes in Capacity Management
      • 27 Capacity Management-Capacity Plan 00:38
      • 28 Availability Management-Overview
      • 29 Availability Management-Key Terms 01:41
      • 30 Availability Management-Expanded Incident Lifecycle 01:45
      • 31 Concepts Related To Expanded Incident Lifecycle 01:35
      • 32 IT Service Continuity Management-Overview
      • 33 IT Service Continuity Management-Key Terms 00:42
      • 34 IT Service Continuity Management-lifecycle Activities 01:48
      • 35 Information Security Management-Overview
      • 36 Information Security Framework 00:39
      • 37 IT Security Policy 01:22
      • 38 Information Security Management System 01:48
      • 39 Design Coordination-Overview
      • 40 Design Coordination And Governance 00:25
      • 41 Summary 00:37
    • 3.4 - Quiz 00:16
      • 1 Quiz
      • 2 Thank You 00:16
    • 4.1 - Introduction to Service Transition 04:13
      • 1 Introduction to Service Transition 00:29
      • 2 Service Transition 00:10
      • 3 Objectives 00:26
      • 4 Service Transition-Overview
      • 5 Configuration Item 00:48
      • 6 Configuration Management System 01:44
      • 7 Summary 00:36
    • 4.2 - Service Transition Processes 28:15
      • 1 Service Transition Processes 00:13
      • 2 Objectives 00:38
      • 3 Introduction to Service Transition Processes 01:00
      • 4 Transition, Planning and Support
      • 5 Introduction to Change Management 01:21
      • 6 Change Management-Overview
      • 7 Change Model 00:57
      • 8 Types of Change 01:00
      • 9 Key Terminologies 01:11
      • 10 Change Proposal 00:49
      • 11 Change Management Process-Change Flow
      • 12 Change Advisory Board 00:58
      • 13 Change Manager-Responsibilities 00:48
      • 14 7 R’s of Change Management 00:58
      • 15 Change Metrics 01:33
      • 16 Key Challenges in Change Management 01:16
      • 17 Service Asset and Configuration Management-Overview
      • 18 Knowledge Check
      • 19 Configuration Baseline and Database
      • 20 Definitive Media Library 00:43
      • 21 CMDB and DML 00:55
      • 22 Secure Library and Secure Stores 00:38
      • 23 SACM-Logical Model 01:16
      • 24 Relationship between CMDB, CMS and SKMS 01:39
      • 25 Introduction to Release and Deployment Management 02:01
      • 26 Release and Deployment Management-Overview
      • 27 Release Policy 01:42
      • 28 Types of Releases 00:53
      • 29 Release and Deployment Approaches 02:27
      • 30 RDM Phases
      • 31 Introduction to Knowledge Management 00:51
      • 32 Knowledge Management-Overview
      • 33 Data-Information-Knowledge-Wisdom 01:41
      • 34 Summary 00:47
    • 4.3 - Quiz 00:15
      • 1 Quiz
      • 2 Thank You 00:15
    • 5.1 - Introduction to Service Operations 08:12
      • 1 Service Operation 00:31
      • 2 Introduction to Service Operations 00:10
      • 3 Objectives 00:23
      • 4 Service Operations-Overview
      • 5 Role of Communication 00:34
      • 6 Types of Communication 00:52
      • 7 Events 01:04
      • 8 Alerts and Incidents 01:10
      • 9 Problems and Workarounds 01:08
      • 10 Known Error and Known Error Database 01:03
      • 11 Priority 00:41
      • 12 Summary 00:36
    • 5.2 - Service Operations Processes 18:44
      • 1 Service Operations Processes 00:13
      • 2 Objectives 00:20
      • 3 Event Management-Overview
      • 4 Event Management-Process Activities 02:28
      • 5 Event Logging and Filtering 01:16
      • 6 Manage Exceptional Events 01:47
      • 7 Manage Informational and Warning Events 01:52
      • 8 Knowledge Check
      • 9 Incident Management-Overview
      • 10 Incident Management-Basic Concepts 01:25
      • 11 Incident Management-Process Flow
      • 12 Process Interfaces 01:50
      • 13 Problem Management-Overview
      • 14 Types of Problem Management Processes 01:25
      • 15 Reactive Problem Management-Process Flow 02:41
      • 16 Problem Management-Interface with Other Processes 01:57
      • 17 Request Fulfillment-Overview
      • 18 Service Request 00:43
      • 19 Access Management-Overview
      • 20 Summary 00:47
    • 5.3 - Functions 09:50
      • 1 Functions 00:12
      • 2 Objectives 00:29
      • 3 Service Desk-Overview
      • 4 Local Service Desk 01:14
      • 5 Centralised Service Desk 00:48
      • 6 Virtual Service Desk 01:02
      • 7 Follow The Sun Service Desk 00:55
      • 8 Specialised Service Desk 01:01
      • 9 Service Desk Staffing
      • 10 Service Desk-Skills Required 00:41
      • 11 Service Desk Metrics 01:29
      • 12 Technical Management-Overview
      • 13 Application Management-Overview
      • 14 Application Management vs. Application Development 01:16
      • 15 IT Operations Management-Overview
      • 16 Summary 00:43
    • 5.4 - Quiz 00:17
      • 1 Quiz
      • 2 Thank You 00:17
    • 6.1 - Introduction to Continual Service Improvement 01:53
      • 1 Introduction to Continual Service Improvement 00:49
      • 2 Continual Service Improvement 00:12
      • 3 Objectives 00:20
      • 4 CSI-Overview
      • 5 Summary 00:32
    • 6.2 - Key Principles and Models 09:24
      • 1 Key Principles and Models 00:12
      • 2 Objectives 00:22
      • 3 CSI and Organisational Change 00:44
      • 4 CSI Register
      • 5 Service Measurement 00:38
      • 6 CSI Monitor and Measure 00:52
      • 7 Types of Metrics 01:56
      • 8 CSI-Measurement and Metrics 00:27
      • 9 CSF and KPI-Examples 00:16
      • 10 CSI: PDCA-Deming Cycle
      • 11 Seven-Step Improvement Process-Overview 00:53
      • 12 Seven-Step Improvement Process-Scope 00:47
      • 13 Seven-Step DIKW Model 01:31
      • 14 CSI Model
      • 15 Summary 00:46
    • 6.3 - Quiz 00:11
      • 1 Quiz
      • 2 Thank You 00:11
    • 07 - Assessment
      • Assessment
    • Final Words 05:16
      • Final Words 05:16
    • Tips and Tricks 30:28
      • Introduction 03:07
      • Service Management As Practice 04:08
      • Service Strategy 03:44
      • Service Design 04:07
      • Service Transition 03:48
      • Service Operation 03:52
      • Continual Service Improvement 01:53
      • Service Desk 01:01
      • Tricky Questions 01:27
      • Time Management 01:45
      • Other Roles 01:36
  • Free Course
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Exam & certification FREE PRACTICE TEST

  • How will I become ITIL Foundation certified?

    To receive the ITIL® 4 Foundation certification, you must:
    • Complete the certification training
    • Take the ITIL 4 Foundation Certification exam
    • Score at least 65 per cent on the exam (26 correct answers out of 40 questions] in 60 minutes
       

  • What is the ITIL ® 4 Foundation certification?

    ITIL® 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
     
     

  • How long will it take to receive my ITIL® 4 Foundation exam results?

    You will receive the ITIL® 4 Foundation results from 10-15 days after you take the exam. 

  • When I can register for the ITIL® 4 Foundation exam?

    The ITIL 4 Foundation exam can be scheduled at your convenience. Once you are ready to take the certification exam, contact the Simplilearn support team and they will provide an exam voucher code.

  • How will I take the exam?

    Customers outside of India will take a web-based exam. Customers in India will take a paper-based exam. Customers are expected to book the exam before the expiration of the validity of their course.
     
     
     

  • I would like to book paper-based exam in India. What is the process?

    You can book the paper-based exam by login in your lms . You need to click on profile and then click on Exam for scheduling your exam.

  • Once I have booked my exam, can I get a refund?

    Once you have booked your exam and the voucher has been issued, it can not be refunded.
     

  • What is the current version of ITIL?

    Currently, both ITIL V3 and ITIL 4 versions are available. 

     

     

     

Reviews

Vinod Kumar Verma
Vinod Kumar Verma Ahmedabad

Trainer was very useful for my job. This will help to improve the quality process required and enable the business requirements and demand.

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Aditya Trehan
Aditya Trehan Ahmedabad

Informative and engaging, would be interested in further opportunities and sessions of this field with equally capable faculty in future.

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Prashant Mohite
Prashant Mohite Associate Data Research Analyst at Morningstar, Bangalore

Simplilearn is a really very good platform where you can learn new and upcoming technologies. It really helped me to avail the ITIL foundation course online. I recommend people to start learning with Simplilearn. Kudos to Simplilearn.

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Prashant Gaurav
Prashant Gaurav Sr. Project Consultant at Ernst & Young, Delhi

I highly recommend Simplilearn to all professionals. The course content is very explicit with high-end trainers and very good support team. Simplilearn customer support has been very helpful. I had encountered some personal issues due to which I was unable to complete the course at the scheduled time but their customer support helped me by extending the course duration to help me. Excellent service. I highly recommend Simplilearn.

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Sk Shabbir
Sk Shabbir IT Support Engineer at Jaz Infotech Pvt Ltd, Kolkata

Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has really helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

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Sunil Srinivasan
Sunil Srinivasan Senior Solutions Consultant at Telstra Global, Bangalore

Helped me moved from a junior pre-sales executive to a senior solutions consultant role in my company.

Sourav Mallick
Sourav Mallick Presales Manager at Tech Mahindra, Bangalore

I love the learning platform offered by Simplilearn. The learning content is well simplified and is very easy to follow. Their 24/7 course availability and chat support help to resolve your technical queries on the fly. I am an existing customer and I have already enrolled for the second course. I would recommend this course to anyone who wants to hone their technical skills and want to take the next big leap in their career. Thumbs up Simplilearn.

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Saurabh Kumar Tiwary
Saurabh Kumar Tiwary Team Lead | Accenture, Bangalore

Good to learn, I Recommend this course to all. Great Enthusiasm all through.

Dwaipayan Bhattacharjee
Dwaipayan Bhattacharjee Bangalore

Very Good training.... one of my friends took up the course last month... I am glad I took up this course..... hope to get certified. Thanks Simplilearn!

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Partha Patnaik
Partha Patnaik Program Manager at CISCO Systems, Bangalore

Great explanation of concepts thru live examples, this helped me to link the topics and understand the connect between various topics. Excellent. Great learning experience.. Thanks a ton.

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Ketan Patel
Ketan Patel Architect-Technology at Cognizant, Bangalore

Excellent training. Thanks a lot for the experience. Great knowledge sharing by the trainer.

Anupam Biswas
Anupam Biswas PricewaterhouseCoopers, Bangalore

It was a wonderful learning experience. Trainer's knowledge is impressive, and great teaching capability. Thanks for everything Simplilearn. The course content is great. The session was interactive which was very good.

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Anirudha Kotgire
Anirudha Kotgire IT&Services, Bangalore

It was a great learning experience. Trainer was very knowledgeable, and he was interactive as well.

Hemant Mishra
Hemant Mishra Specialist- Network Engineering at Ericsson, Kolkata

The course gives a very detailed overview of ITIL processes.

Phalguni Patnaik
Phalguni Patnaik Senior QA Engineer at Monarch Info Tech Services Pvt Ltd, Bangalore

The training was very detail oriented.. I am very thankful to Simplilearn team.

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FAQs

  • Who are the trainers for the live classroom training?

    All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain.

  • Is the exam fee included in the course fee?

    Yes. The exam fee is included in the course fee.

  • Does my ITIL ® 4 Foundation certificate expire?

    The ITIL ® 4 Foundation certificate does not expire.

  • How does the online classroom training work?

    Online classroom training for ITIL® certification training is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • Is this live training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

  • What tools do I need to attend the training sessions?

    The tools you’ll need to attend training are:
    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

  • What is the average starting salary for an ITIL® certified professional?

    Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.
     

  • What are the ITIL® certification levels?

    The ITIL® 4 Certification Scheme comprises of the following levels:
    • ITIL Foundation
    • ITIL Specialist modules (3)
    • ITIL Strategist
    • ITIL Leader
    • ITIL Master
    One of the main characteristics of the new ITIL® 4 certification scheme is that it now
    follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
    Strategic Leader (ITIL SL). These two streams are intended to provide learners with
    greater clarity about how and where they can improve their skills and set them apart
    from peers.
     
    To become an ITIL® Managing Professional (ITIL MP) learners must complete the
    following modules:
     
    • ITIL 4 Foundation
    • ITIL Specialist: Create, Deliver & Support
    • ITIL Specialist: Drive Stakeholder Value
    • ITIL Specialist: High-Velocity IT
    • ITIL Strategist: Direct, Plan & Improve*
     
    To become an ITIL Strategic Leader (ITIL SL) learners must complete the following
    modules:
    • ITIL 4 Foundation
    • ITIL Strategist: Direct, Plan & Improve*
    • ITIL Leader: Digital & IT Strategy
    *Universal module for both ITIL® designation streams
    In order to be eligible to become an ITIL Master, learners must have both the ITIL
    Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
    Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam. 
     

  • What are the main differences between ITIL V3 V/s ITIL 4?

    ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL 4 and ITIL v3 provide guidance based on the same underlying principles, but ITIL 4 takes a new approach to present this guidance. While ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognizable in parts of ITIL 4, the new modules are distinct from the old ones.
     

  • When will ITIL® v3 be discontinued?

    The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional. 

  • Until when can I purchase the exam voucher from Simplilearn?

    Your exam voucher is included in the price of this course. However, you must book your exam within one year from the date you purchased this course. In the event of any change of exam fee by the certification body within the one year, you will be liable to pay the difference of amount to Simplilearn. If you did not book the exam within one year from purchase, you will need to buy the voucher again at the actual price.

  • I have an ITIL® v3 Foundations certification. How do I update my certification to the current version?

    To upgrade your ITIL v3 Foundation certification to an ITIL 4 certification, you will need to take an ITIL 4 Foundation course.

  • I have an ITIL® v3 Intermediate certification. How do I update my certification to the current version?

    If you have achieved three credits from ITIL® Intermediate, then you have two options to proceed.
    Option 1: You are encouraged to take ITIL 4 Foundation and a further module in a preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.*
    Option 2: You are encouraged to achieve 17 credits from ITIL v3 to become eligible to take the ITIL Managing professional transition module.

  • I have an ITIL® v3 Expert certification. How do I update my certification to the current version?

    If you have achieved six credits or more since your v3 Foundation certification, then it is in your best interest to continue collecting v3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. 
    You will need to reach 17 credits to be eligible to take the ITIL Managing Professional transition module.

  • What is Global Teaching Assistance?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

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    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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