ITIL Course Overview

For individuals who want a deeper understanding of the ITIL frameworks and help to improve the overall quality of IT service management in their firm, the ITIL certification in Rochester is essential. Those who acquire an ITIL certification may earn up to 40% more than those in the industry who do not hold an ITIL certificate in Rochester.

Exam Pass Guarantee
Our training course comes with a 100% exam pass guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.
100% Money Back Guarantee
100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

ITIL Training Key Features

  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Benefits

For individuals who want a deeper understanding of the ITIL frameworks and help to improve the overall quality of IT service management in their firm, the ITIL certification in Rochester is essential. Those who acquire an ITIL certification may earn up to 40% more than those in the industry who do not hold an ITIL certificate in Rochester.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    $94KMin
    $124KAverage
    $159KMax
    Source: Glassdoor
    Hiring Companies
    Adobe hiring for Solution Architect professionals in Rochester
    Amazon hiring for Solution Architect professionals in Rochester
    Barclays hiring for Solution Architect professionals in Rochester
    Accenture hiring for Solution Architect professionals in Rochester
    Cisco hiring for Solution Architect professionals in Rochester
    Source: Indeed
  • Annual Salary
    $98KMin
    $109KAverage
    $144KMax
    Source: Glassdoor
    Hiring Companies
    Accenture hiring for ITSM Manager professionals in Rochester
    IBM hiring for ITSM Manager professionals in Rochester
    Capgemini hiring for ITSM Manager professionals in Rochester
    Source: Indeed
  • Annual Salary
    $60KMin
    $84KAverage
    $118KMax
    Source: Glassdoor
    Hiring Companies
    IBM hiring for System Administrator professionals in Rochester
    Google hiring for System Administrator professionals in Rochester
    Oracle hiring for System Administrator professionals in Rochester
    Source: Indeed
  • Annual Salary
    $45KMin
    $58KAverage
    $110KMax
    Source: Glassdoor
    Hiring Companies
    Oracle hiring for Service Delivery Manager professionals in Rochester
    Capgemini hiring for Service Delivery Manager professionals in Rochester
    Accenture hiring for Service Delivery Manager professionals in Rochester
    Source: Indeed

Training Options

Self-Paced Learning

$ 649

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

online Bootcamp

$ 799

  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • Classes starting in Rochester from:-
27th Jul: Weekend Class
2nd Aug: Weekday Class
Show all classes

Corporate Training

Customized to your team's needs

  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager

ITIL Training Course Curriculum

Eligibility

Various IT executives, IT architects, operational managers, audit managers, planners and consultants, database administrators, ITSM coaches, professional shipping services, and the development team are outstanding candidates for the ITIL certification training course in Rochester. The ITIL V4 Foundation Certification is available to be acquired by experienced IT professionals and those that are fresh in their IT careers.
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Pre-requisites

Learners need to possess an undergraduate degree or a high school diploma.
Read More

Course Content

  • ITIL® 4 Foundation

    Preview
    • Lesson 01 - Course Introduction

      08:02Preview
      • 1.01 Course Introduction
        08:02
    • Lesson 02 - Key Concepts of Service Management

      18:01Preview
      • 2.01 Key Concepts of Service Management
        00:31
      • 2.02 Service Management
        01:39
      • 2.03 Stakeholders of Service Management
        01:25
      • 2.04 Service Consumer Roles
        02:22
      • 2.05 Products and Services
        00:44
      • 2.06 Service Offerings
        01:56
      • 2.07 Service Relationships
        02:31
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
        02:17
      • 2.09 Risks
        01:38
      • 2.10 Utility and Warranty
        01:51
      • 2.11 Key Takeaways
        01:07
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      22:27Preview
      • 3.01 Four Dimensions of Service Management
        00:31
      • 3.02 Dimensions of Service Management
        01:21
      • 3.03 Organizations and People
        02:33
      • 3.04 Information and Technology
        03:10
      • 3.05 Information and Technology Regulations
        00:47
      • 3.06 Selecting the Right Technology
        01:19
      • 3.07 Factors Influencing Technology
        01:07
      • 3.08 Cloud Computing
        01:20
      • 3.09 Partners and Suppliers
        01:40
      • 3.10 Organization Strategy
        02:12
      • 3.11 Value Streams and Processes
        02:12
      • 3.12 Processes
        01:04
      • 3.13 Factors Affecting Service Providers
        02:29
      • 3.14 Key Takeaways
        00:42
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      30:08Preview
      • 4.01 The ITIL Service Value System
        00:31
      • 4.02 Service Value System
        01:53
      • 4.03 Components of SVS
        00:59
      • 4.04 Organizational Silos
        02:27
      • 4.05 ITIL Guiding Principles
        01:26
      • 4.06 Focus on Value
        01:58
      • 4.07 Applying the Principle - Focus on Value
        01:14
      • 4.08 Start Where You Are
        01:55
      • 4.09 Applying the Principle - Start Where You Area
        01:23
      • 4.10 Progress Iteratively with Feedback
        01:48
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
        00:59
      • 4.12 Collaborate and Promote Visibility
        02:00
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
        01:02
      • 4.14 Think and Work Holistically
        00:29
      • 4.15 Applying the Principle - Think and Work Holistically
        01:17
      • 4.16 Keep It Simple and Practical
        00:46
      • 4.17 Applying the Principle - Keep It Simple and Practical
        01:08
      • 4.18 Optimize and Automate
        01:49
      • 4.19 Applying the Principle - Optimize and Automate
        01:41
      • 4.20 Principle Interaction
        02:48
      • 4.21 Key Takeaways
        00:35
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      12:39Preview
      • 5.01 The Service Value Chain
        00:35
      • 5.02 The Service Value Chain Overview
        01:07
      • 5.03 Plan Activity
        01:15
      • 5.04 Improve Activity
        01:09
      • 5.05 Engage Activity
        02:02
      • 5.06 Design and Transition Activity
        01:14
      • 5.07 Obtain or Build Activity
        01:23
      • 5.08 Deliver and Support Activity
        01:22
      • 5.09 Service Value Streams
        01:11
      • 5.10 Key Takeaways
        01:21
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      52:03Preview
      • 6.01 ITIL Management Practices
        00:42
      • 6.02 Continual Improvement
        02:55
      • 6.03 Information Security Management
        02:50
      • 6.04 Relationship Management
        02:29
      • 6.05 Supplier Management
        04:15
      • 6.06 Supplier Management Activities
        02:16
      • 6.07 Change Enablement
        03:08
      • 6.08 Incident Management
        02:23
      • 6.09 IT Asset Management
        03:22
      • 6.10 IT Asset Management Activities
        02:16
      • 6.11 Monitoring and Event Management
        02:24
      • 6.12 Problem Management
        03:52
      • 6.13 Release Management
        02:28
      • 6.14 Service Configuration Management
        02:30
      • 6.15 Service Desk
        03:33
      • 6.16 Service Level Management
        03:21
      • 6.17 Service Request Management
        03:11
      • 6.18 Deployment Management
        02:32
      • 6.19 ITIL Terms
        00:53
      • 6.20 Key Takeaways
        00:43
      • Knowledge Check

ITIL Course Advisor

  • Bipin Deshmukh

    Bipin Deshmukh

    Training Consultant

    Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.

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ITIL 4 Foundation Exam & Certification

ITIL® 4 Foundation Certification Training in Rochester
  • What is the ITIL 4 Foundation Certification?

    ITIL certification in Rochester is the most recognized entry-level entry certification available for IT professionals. The most recent ITIL V4 certification training for ITIL certification in the Rochester framework is designed to expose students to the modern services that support IT, including the common main concepts and familiar languages used in the life cycle.

  • What is the format of the ITIL Exam?

    To receive ITIL training in Rochester, you must:

    1. Complete certification training
    2. Take the exam for ITIL Certification in Rochester
    3. Score at least 65% on the exam (26 correct answers from 40 questions) in 60 minutes

  • Do you provide any practice tests?

    To help you in preparing for the actual certification exam, we also add our ITIL certification in Rochester as part of the tuition. You can use these free ITIL Questions for the exam to get a better understanding of the kind of examinations that will be administered as part of the ITIL training in Rochester.

  • How do I schedule/book my exam?

    For further details on the booking process, please see the link provided https://www.simplilearn.com/ice9/about_course_images/Raise_exam_request_through_LMS.pdf

  • How long will it take to receive my ITIL certification in Rochester exam result?

    After successfully passing the ITIL V4 certification exam, you will know your ITIL 4 Foundation results within 10-15 days.

  • Once I have booked the ITIL certification in Rochester exam, can I get a refund?

    Once you have booked your ITIL V4 certification exam and received your voucher, you will not be able to cancel your registration.

ITIL Training Reviews

  • Kaustubh Yelve

    Kaustubh Yelve

    Global Account Management, Mumbai

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager, Kolkata

    The ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Parth Purohit

    Parth Purohit

    Change Management Partner, Pune

    I began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.

  • Anup Nair

    Anup Nair

    Compliance Manager, Bangalore

    Simplilearn's ITIL certification has helped me advance in my career, transitioning from Team Lead to Assistant Manager with a 35% salary increase. It's among the best solutions for online learning, particularly for those aiming for an ITIL certification or ITIL Foundation.

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Senior Manager - Digital Program, Chennai

    The ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.

  • Rajen Ghosh

    Rajen Ghosh

    Lucknow

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Efren Jr Bernardino

    Efren Jr Bernardino

    Quezon City

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Vikas D Pandey

    Vikas D Pandey

    Mumbai

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager, Pune

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Kolkata

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

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Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Training FAQs

  • What is the average starting salary for an ITIL® certified professional in Rochester?

    Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $1,20,328 a year can jump to more  with an ITIL certification.

  • What are the top companies that offer jobs for ITIL certified professional in Rochester?

    The top companies that offer jobs for ITIL certified professional in Rochester are: Constellation Brands, Univera Healthcare, Depaul, Excellus and many others.

  • What are the other roles available for a ITIL Certified Professional in Rochester?

    The other roles available for a ITIL Certified Professional in Rochester are: Application Systems Analyst, Manager, Network Architecture, Cybersecurity auditor, IT salesperson and many others.

  • What is the designation of ITIL Certified individuals in Rochester?

    Here are some of the job titles of ITIL certified individuals in Rochester:

    • Software engineer

    • ITIL problem manager

    • Network administrator

    • ITIL incident management lead

    • IT project coordinator

  • Does an ITIL Certification training in Rochester really create a competitive advantage?

    Yes, an certification in ITIL certification training does give you a competitive edge over your competitors.

  • Who needs ITIL Certification in Rochester?

    ITIL certification in Rochester is ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

  • What are the roles and responsibilities of ITIL professionals in Rochester?

    Roles and responsibilities of ITIL professionals in Rochester include:

    • Responsibility for the entire IT lifecycle 

    • Define strategies, policies, and standards

    • Ensure the best quality of services offered

    • Monitor key performance indicators

    • Guarantee continued improvement in services

  • What is Global Teaching Assistance for ITIL certification training in Rochester?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
     

  • What tools do I need to attend the ITIL training sessions in Rochester?

    The tools you’ll need to attend ITIL training in Rochester are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

  • Who are the trainers for live classroom training for ITIL certification in Rochester?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Can I take the ITIL certification exam in Rochester without training?

    Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

  • How to get started with ITIL 4 Certification training in Rochester?

    If you are interested in getting certified in ITIL you can get started with this ITIL course to learn everything about ITIL 4 and get certified.

  • What is covered under the 24/7 Support Promise for ITIL certification training in Rochester?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
     

  • What is the salary of an information technology manager in Rochester?

    An information technology manager in Rochester earns a gross salary of $79,500 per year. With additional skills and experience, the individual is allowed bonuses and a profit-sharing ratio. The salary also varies and falls in the range of $50k - $118k per annum. Thus ITIL foundation training in Rochester will aid you to get more salary.

  • What are the major companies hiring an information technology manager in Rochester?

    Companies that hire an information technology manager in Rochester will look for people who are well versed in handling data storage infrastructure. Nesco Resource, Innovative Recruiting Solutions, EWASTE+, Flower City Group, and Robert Half are some of the companies that recruit information technology managers in Rochester. Hence ITIL foundation training in Rochester will provide a chance to get hired by any of these companies.

  • What are the major industries in Rochester?

    Rochester's economy depends on technology, education, and healthcare as of now. It is home to a number of Fortune 1000 companies. The Rochester area is getting developed in the field of photographic processing and imaging. The famous industries in Rochester are telecommunication system software, pharmaceuticals, hospitality, agriculture, fabricated metals, and rubber products. An individual who undergoes ITIL foundation training in Rochester may have more chances of getting an offer from any of these companies.

  • How to become an information technology manager in Rochester?

    If you are good at protecting information from security breaches, then an information technology manager job is the best one for you. This job requires you to perform efficiently, even in hectic situations. Yet you will also need many qualities to become an information technology manager.

    Here is how you can become an information technology manager in Rochester.

    • Obtain a bachelor's degree in information technology or information security/ computer science, or any related discipline.
    • Develop your knowledge in the fundamentals of the ITIL framework by pursuing courses on ITIL foundation training in Rochester.
    • Take up internships to gain experience in real-life projects.
    • Familiarise yourself with various security systems.
       

  • How to find ITIL foundation training courses in Rochester?

    ITIL foundation training courses enable one to acquire a solid knowledge in the implementation of IT services in the best possible way. There are multiple courses related to ITIL foundation training in Rochester. However, the crucial part is the selection of the best course that satisfies your demands.

    Certain suggestions to find ITIL foundation training courses in Rochester are as follows.

    • The internet provides you with various ITIL foundation courses available in both online and offline modes.
    • Have a look at the review section to get an idea of the courses.
    • Communicate with the qualified persons of the field about the currently needed skills in the industry and search courses accordingly.
       

  • Who needs ITIL Certification?

    ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. The ITIL framework provides a common language for delivering IT services, including more effectively interacting with suppliers and customers to overcome any challenges between IT and business and achieve targeted results. Since the ITIL 4 Foundation certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of the IT service management industry. Nowadays, ITIL certification is also finding applications in cloud services.

  • Is the ITIL certification exam fee included in the ITIL course fee?

    Yes. The ITIL certification exam fee is included in the ITIL course fee.

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.
     
    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.
     

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process: If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.
     

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt 
    • Participants fail to book their exam within 6 months from the date of enrollment 
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results 

ITIL® 4 Foundation Certification Training in Rochester

Located in the western regions of New York, Rochester experiences a humid continental climate with four seasons. As of 2020, it had a population of about 744,000. Rochester stands as the fourth most populous city in the state of New York. The city is known for its educational and trading sector. It is also home to many famous American companies. Rochester lies a few miles away from Lake Ontario with multiple ranges of flowers. 

The gross domestic product of Rochester in 2019 amounted to $65 billion. The city's mill industry and seed trade during the early 1800s earned the names 'The Flour city' and 'The Flower City. Rochester is the seat of Monroe County. The city has a larger metropolitan area in the state, with a GDP per capita of $44,997 in 2017.

Rochester is a place for art, museum, photography, and education. The bustling city has a lot of places to be explored. 

Some of the places you should visit in Rochester include:

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  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.