Amazon Connect Skills you will learn

  • Amazon Connect functionalities
  • Amazon Connect administrator console and Contact Control Panel CCP
  • Communication channels
  • Customer relationship management CRM
  • Contact flow

Who should learn this free Amazon Connect course?

  • Customer support agents
  • Quality analysts
  • Developers
  • IT support professionals

What you will learn in this Amazon Connect free course?

  • Introduction to Amazon Connect and the Connect Control Panel (CCP)

    • AWS_Partnership_Courses_Phase_3

      • Introduction to Amazon Connect and the Connect Control Panel (CCP)

Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

Why you should learn Amazon Connect?

$189.51 Billion

Expected size of Global CRM Market by 2028.

$64K+ (USA) | INR 5 LPA

Average salary of a Quality Analyst annually.

Career Opportunities

About the Course

In this free Amazon Connect course powered by AWS, you'll be introduced to Amazon Connect, a cutting-edge platform reshaping the customer service landscape. You'll gain a deep understanding of the different roles involved, witnessing firsthand the daily responsibilities of a customer service agent through the AWS Connect Contact Control Panel. Additionally, you'll explore the wealth of additional features that Amazon Connect offers, providing you with a holistic view of its capabilities.

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FAQs

  • What is Amazon Connect, and how does it transform customer service?

    Amazon Connect represents a cloud-based contact center that transforms customer service by providing a consolidated platform for voice and chat interactions. It equips businesses with features for streamlined routing, comprehensive analytics, and user-friendly management.

  • What are the prerequisites to learn this free AWS Connect course?

    No prerequisites are required to enroll in this free Amazon Connect course.

  • How difficult is this free Amazon Connect course?

    The free Amazon Connect course is designed to be beginner-friendly, ensuring accessibility for learners at various skill levels.

  • How long can I access the course?

    You have access to the AWS Connect course content for 90 days.

  • What is the duration of this free AWS CCP course?

    This course on AWS CCP is 1 hour long.

  • Can I obtain a cеrtificatе of complеtion for this frее coursе?

    Upon successful completion of the course, you will be awarded with the course completion certificate powered by AWS from SkillUp. This certificate will be delivered to you via email within 6 hours of course completion.

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.