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Expected size of Global CRM Market by 2028.
Average salary of a Quality Analyst annually.
In this free Amazon Connect course powered by AWS, you'll be introduced to Amazon Connect, a cutting-edge platform reshaping the customer service landscape. You'll gain a deep understanding of the different roles involved, witnessing firsthand the daily responsibilities of a customer service agent through the AWS Connect Contact Control Panel. Additionally, you'll explore the wealth of additional features that Amazon Connect offers, providing you with a holistic view of its capabilities.Read More
Amazon Connect represents a cloud-based contact center that transforms customer service by providing a consolidated platform for voice and chat interactions. It equips businesses with features for streamlined routing, comprehensive analytics, and user-friendly management.
No prerequisites are required to enroll in this free Amazon Connect course.
The free Amazon Connect course is designed to be beginner-friendly, ensuring accessibility for learners at various skill levels.
You have access to the AWS Connect course content for 90 days.
This course on AWS CCP is 1 hour long.
Upon successful completion of the course, you will be awarded with the course completion certificate powered by AWS from SkillUp. This certificate will be delivered to you via email within 6 hours of course completion.