About the Program

  • What are the course objectives?

    The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL. ITIL qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.
    With this program, you will learn how the largest and fastest-growing industries have designed service strategies to fuel their growth. The IT Expert certificate is awarded to those IT professionals who have developed advanced knowledge in the ITIL framework and ITIL best practices to improve IT service delivery and performance for their IT organizations.

  • Why become an IT Service Expert?

    Certified professionals in the IT field are in constant demand worldwide and typically earn 40% more than their non-certified peers. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The IT Expert certification gives you the critical skillsets you’ll need in the ever-evolving world of IT.

  • Who should take this course?

    The target audience for IT Service Expert includes:
    • IT consultants
    • IT audit managers
    • IT security managers
    • Configuration Manager
    • Availability Manager
    • Business Continuity Manager
    • Service Portfolio Manager
    • Supplier Relationship Manager

  • How do I become an ITIL expert?

    Candidates must earn two credits from the ITIL Foundation, 17 credits from the Intermediates and five credits from MALC to become an ITIL Expert.

Learning Path

  • Course 1

    ITIL® V3 Foundation

    ITIL® V3 Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. ITIL certified professionals earn 40% more than their non-certified peers.

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  • Course 2

    ITIL® Intermediate SS

    The ITIL® Intermediate Service Strategy (SS) certification establishes your ability to effectively plan, design, develop, and implement IT service management. This course is one of the key qualifications in ITIL Expert training but also serves as a free-standing qualification.

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  • Course 3

    ITIL® Intermediate SD

    This ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category, designed to expose you to the architectures, processes, policies, and documentation of IT service management. You’ll learn about best practices in the design of IT services.

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  • Course 4

    ITIL® Intermediate CSI

    The ITIL® Intermediate Continual Service Improvement (CSI) certification is one of the key qualifications in ITIL Expert training. It also serves as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities.

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  • Course 5

    ITIL® Intermediate OSA

    This ITIL® Intermediate Operational Support and Analysis (OSA) certification training allows you to apply support resolution and analysis to the service management lifecycle. It is a key module in the ITIL Intermediate Capability Stream leading to an IT Expert certificate in IT Service Management.

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  • Course 6

    ITIL® Intermediate PPO

    Learn the skills necessary to ensure that new services, management systems, tools, and architectures are sustainably designed to meet user needs with this ITIL® Intermediate Planning, Protection, and Optimization (PPO) Certification course. This will prepare you for the ITIL PPO certification exam.

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  • Course 7

    ITIL® Managing across the Lifecycle (MALC)

    This ITIL® Managing Across the Lifecycle (MALC) course, the final module within the ITIL Service Lifecycle training, establishes your ability to integrate service management processes across the full range of IT practices. It tests your knowledge of the key content topics of the ITIL publication.

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  • Master's Program Certificate

  • Electives

    ITIL® Intermediate ST

  • Electives

    ITIL® Intermediate SO

  • Electives

    ITIL® Intermediate RCV

  • Electives

    ITIL® Intermediate SOA

Why Online Bootcamp

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts


  • What course will be available for live instructor-led online classes?

    The following course is available for live training:
    Srl No Course Name Monthly no. of online classes availability
    1 ITIL® Foundation 4
    You will get access to 50+ live instructor led online classes over the span of a year, and you will have access to batch session recordings so you can revisit each course at your convenience.

  • How do I enroll in the Masters Program?

    You can enroll for the Masters Program on our website. You can make an online payment using any of the following options:
    • Visa debit/credit card
    • American Express and Diners Club cards
    • Master Card
    • PayPal

  • What can I expect from the Masters Program?

    ?You will get access to e-learning content for all courses included in the learning path, as well as exclusive forums moderated by faculty and industry experts.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.

  • I am not able to access the online courses. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

  • Do you provide money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Is exam fee included with this course?

    No. Exam fees are not included in any of the courses. However, you will receive course completion certificates upon successfully completing the courses, and the Masters Program certificate upon successfully completing the program requirements.

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.