IT Service Expert Program

Master ITIL® – the IT framework that sets the international benchmark of quality for IT professionals around the world by taking Simplilearn's ITIL Service Expert Program. You’ll learn every stage of the IT services lifecycle, and how to increase productivity, optimize costs and contribute to effective service delivery for your organization.

365 days course access

Access to 20+ live instructor led online classes

Exam Voucher

Exam Voucher is not provided

Master Certification

Earn Master certification & become an ITIL Expert

$70K - $120K

Annual average salary in USA

$ 1299

Course 1 ITIL^® V3 Foundation
Course 2 ITIL^® Intermediate SS
Course 3 ITIL^® Intermediate SD
Course 4 ITIL^® Intermediate CSI
Course 5 ITIL^® Intermediate OSA
Course 6 ITIL^® Intermediate PPO
Course 7 ITIL^® Managing across the Lifecycle (MALC)
Master's Certificate*You will get individual certificates for each course.

About the program

What are the course objectives?
The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL. ITIL qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

With this program, you will learn how the largest and fastest-growing industries have designed service strategies to fuel their growth. The IT Expert certificate is awarded to those IT professionals who have developed advanced knowledge in the ITIL framework and ITIL best practices to improve IT service delivery and performance for their IT organizations.
Why become an IT Service Expert?
Certified professionals in the IT field are in constant demand worldwide and typically earn 40% more than their non-certified peers. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The IT Expert certification gives you the critical skillsets you’ll need in the ever-evolving world of IT.
Who should take this course?
The target audience for IT Service Expert includes:
- IT consultants
- IT audit managers
- IT security managers
- Configuration Manager
- Availability Manager
- Business Continuity Manager
- Service Portfolio Manager
- Supplier Relationship Manager
How do I become an ITIL expert?
Candidates must earn two credits from the ITIL Foundation, 17 credits from the Intermediates and five credits from MALC to become an ITIL Expert.

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Course Advisor

Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.

Learning path

Course 1

ITIL^® V3 Foundation

ITIL® V3 Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can del iver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. ITIL certified professionals earn 40% more than their non-certified peers. ...Know More Less

Accredited By

Course Content

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Course 2

ITIL^® Intermediate SS

The ITIL® Intermediate Service Strategy (SS) certification will establish your ability to effectively perform planning, design, development, and implementation of I T service management. You’ll learn to identify challenges, risks, and critical success factors in the IT services lifecycle and create and operate customer-focused ITIL service strategies. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification. ...Know More Less

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Course 3

ITIL^® Intermediate SD

The ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the archi tectures, processes, policies, and documentation of IT service management. You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt. ...Know More Less

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Course 4

ITIL^® Intermediate CSI

The ITIL® Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques, and best practice elem ents of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities. ...Know More Less

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Course 5

ITIL^® Intermediate OSA

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the ser vice management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam. ...Know More Less

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Course 6

ITIL^® Intermediate PPO

This ITIL® Intermediate Planning, Protection, and Optimization (PPO) Certification Training will give you the skills necessary to ensure that new services and servi ce management systems, tools and technology architecture are designed to meet user needs and can be sustained once introduced. Our ITIL Intermediate PPO training prepares you to pass the ITIL PPO certification exam on your first attempt, either on its own or as a part of the ITIL Capability Stream for IT Service Management. ...Know More Less

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Course 7

ITIL^® Managing Across The Lifecycle (MALC)

As the final module within the ITIL Service Lifecycle training, the ITIL® Managing Across the Lifecycle (MALC) course will establish your ability to integrate servi ce management processes across the full spectrum of IT practices. You’ll learn to define management objectives, purposes and functions; implement and improve service capabilities, and manage governance within the ITIL framework – the standard that sets international quality benchmarks for IT professionals around the world. ...Know More Less

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Master's Program Certificate

Electives

ITIL^® Intermediate RCV
ITIL^® Intermediate SO
ITIL^® Intermediate SOA
ITIL^® Intermediate ST

Reviews

Beth Wilch Learning and Development Specialist at Marco Technologies

I’m in the process of completing the ITIL Master course. I love the fact that the courses are available on my schedule, easy to follow and keep my attention throughout. It is easy to track your progress and set study goals. The support team has been great to work with! They explained all of my options to completing the course load and answered all of my questions. They even gave me additional options.Way to go, Simplilearn!

FAQs

What course will be available for live instructor-led online classes?

The following course is available for live training:

Srl No Course Name Monthly no. of online classes availability

1 ITIL® Foundation 4

You will get access to 50+ live instructor led online classes over the span of a year, and you will have access to batch session recordings so you can revisit each course at your convenience.
How do I enroll in the Masters Program?
You can enroll for the Masters Program on our website. You can make an online payment using any of the following options:
- Visa debit/credit card
- American Express and Diners Club cards
- Master Card
- PayPal
What can I expect from the Masters Program?

?You will get access to e-learning content for all courses included in the learning path, as well as exclusive forums moderated by faculty and industry experts.
Where and how can I access the e-learning content? Are there any limitations?

Once you register for this course, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation will guide you through the process.
I am not able to access the online courses. Whom should I contact?

Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.
Do you provide money back guarantee for the training programs?

Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.
Is exam fee included with this course?

No. Exam fees are not included in any of the courses. However, you will receive course completion certificates upon successfully completing the courses, and the Masters Program certificate upon successfully completing the program requirements.

Disclaimer
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Help and Support

Need Help?

Srl No	Course Name	Monthly no. of online classes availability
1	ITIL® Foundation	4

IT Service Expert Program

About the program

What are the course objectives?

Why become an IT Service Expert?

Who should take this course?

How do I become an ITIL expert?

1-844-842-4145(Toll Free)

Request more information

For individuals

For business

We are looking into your query.

Our consultants will get in touch with you soon.

Course Advisor

Manuel W Lloyd Virtual CIO, IT Service Expert

Learning path

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Reviews

Beth Wilch Learning and Development Specialist at Marco Technologies

FAQs

What course will be available for live instructor-led online classes?

How do I enroll in the Masters Program?

What can I expect from the Masters Program?

Where and how can I access the e-learning content? Are there any limitations?

I am not able to access the online courses. Whom should I contact?

Do you provide money back guarantee for the training programs?

Is exam fee included with this course?

Pay easy monthly installments instead of lump-sum amount.

Available on all major banks

Talk to us and get expert advice

1-844-842-4145
(Toll Free)

Talk to us and get
expert advice