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About the program

  • About the IT Service Expert Program

    ITIL imparts knowledge on developing the specialized organizational capabilities that deliver value to customers in the form of services. The Walt Disney Company, US Federal Government, IBM, WalMart, and several other big businesses use ITIL. Learn how you can gain knowledge and implement these principles for your professional growth.

    With this program, you will learn how the largest and fastest-growing industries have designed service strategies to fuel their growth. The Masters program also includes courses that cover service industry principles. And the great thing about ITIL is that it is applicable across industries!

    The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL®. The certificate is awarded to those who have a knowledge base in the ITIL® framework and ITIL® Best Practices.

  • Why be an IT Service Expert?

    • 38% of the IT Managers are certified in Service Companies.
    • ITIL certified managers earn 34% more than peers
    The Expert Suite certification provides professionals with knowledge that is necessary to understand the entire ITIL® scheme.

  • Who can be an IT Service Expert?

    The target audience for IT Service Expert includes:
    • IT consultants
    • IT audit managers
    • IT security managers
    • Configuration Manager
    • Availability Manager
    • Business Continuity Manager
    • Service Portfolio Manager
    • Supplier Relationship Manager

  • How do I become an ITIL expert?

    Candidates will need to get 2 credits from the ITIL Foundation, 17 credits from the Intermediates and 5 credits from MALC to be an ITIL Expert.

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Course Advisor

  • Manuel W Lloyd Virtual CIO, IT Service Expert

    Manuel W. Lloyd is a Process Expert known for his thought leadership on IT governance, operational efficiency on legislative compliance and cybersecurity.

Learning path

Course 1
ITIL® Foundation Certification Training

ITIL® Foundation

ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considere as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices. ...Know More Less

Accredited By APMG

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Course 2
ITIL® Intermediate SS Certification Training

ITIL® Intermediate SS

ITIL® Intermediate Certification is a modular structure that includes ITIL® Service Lifecycle modules and ITIL® Capability modules. ITIL® Intermediate Service St ategy is one of the ITIL® Service Lifecycle modules. ITIL® Intermediate Service Strategy certification establishes one's ability to effectively perform planning for design, development and implementation of Service Management. Simplilearn’s ITIL® Intermediate SS training program includes ITIL® training coupled with sample ITIL® tests for practice. Professionals attain 3 credits after qualifying the ITIL® Intermediate SS Exam. ...Know More Less

Accredited By APMG

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Course 3
ITIL® Intermediate SD Certification Training

ITIL® Intermediate SD

ITIL® Intermediate Service Design is an ITIL® Intermediate Service Lifecycle module. ITIL® Intermediate SD Certification demonstrates a candidate's ability to bui d and deploy IT services as per the ITIL® processes. Simplilearn offers intensive ITIL® Intermediate SD Classroom and Online training programs. Professionals gain 3 credits after successfully clearing the ITIL® Intermediate SD exam. ...Know More Less

Accredited By APMG

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Course 4
ITIL® Intermediate CSI Certification Training

ITIL® Intermediate CSI

ITIL® Intermediate Continual Service Improvement is another ITIL® Intermediate Service Lifecycle module. ITIL® Intermediate Continual Service Improvement Certific tion showcases one's ability to apply CSI practices in the use of process and practice elements. Simplilearn's ITIL® Intermediate CSI training program includes both online and classroom training courses. Professionals who qualify the ITIL® Intermediate CSI exam gain 3 credits towards becoming an ITIL® expert. ...Know More Less

Accredited By APMG

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Course 5
ITIL® Intermediate OSA Certification Training

ITIL® Intermediate OSA

ITIL® Intermediate Operational Support and Analysis is an ITIL® Service Capability module. ITIL® Intermediate Operational Support and Analysis Certification estab ishes a candidate's ability to apply OSA practices in resolution and support of the service management lifecycle especially in Event management, Incident management and Request fulfillment. Simplilearn offers both online and classroom training courses on ITIL® Intermediate OSA Certification. Professionals can attain 4 credits by clearing the ITIL® Intermediate OSA Exam. ...Know More Less

Accredited By APMG

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Course 6
ITIL® Intermediate PPO Certification Training

ITIL® Intermediate PPO

ITIL® Intermediate Planning, Protection and Optimization (PPO) certification is an ITIL® Service Capability module. ITIL® Intermediate Planning, Protection and Op imization Certification showcase one's knowledge of processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization. Simplilearn’s ITIL® Intermediate PPO Certification training program includes both online and classroom training courses. Professionals who qualify the ITIL® Intermediate PPO exam attain 4 credits. ...Know More Less

Accredited By APMG

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Course 7
ITIL® Managing across the Lifecycle (MALC) Certification Training

ITIL® Managing Across The Lifecycle (MALC)

ITIL® managing across the Lifecycle is the final module that a candidate must take prior to achieving the ITIL® Expert level. Simplilearn offers ITIL® MALC Certif cation classroom and online training for candidates looking forward towards the ITIL® Exam. Our training program provides course content accredited by APMG International and is coupled with industry relevant practice tests and sample questions. Candidates get 5 credits after qualifying the ITIL® MALC exam towards reaching the ITIL® Expert level. ...Know More Less

Accredited By APMG

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Master Program Certificate
Electives
  • ITIL<sup>®</sup> Intermediate RCVITIL® Intermediate RCV
  • ITIL<sup>®</sup> Intermediate SOITIL® Intermediate SO
  • ITIL<sup>®</sup> Intermediate SOAITIL® Intermediate SOA
  • ITIL<sup>®</sup> Intermediate STITIL® Intermediate ST

FAQs

  • What course will be available for live instructor led online classes?

    The course that will be available for live instructor led online classes under this Masters course is:
     
    Srl No Course Name Monthly no. of online classes availability
    1 ITIL® Foundation 4

    So you get access to over 50+ live instructor led online classes over the span of a year. The advantage of this is that you may come and revisit each and every course as you please. While you still get access to our batch session recordings you get the advantage of completing the entire learning path that empowers you to reach dream destination of becoming an all-round IT Service Expert.

  • How do I enroll in the Masters Program?

    You can enroll for the Masters Program on our website. You can make an online payment using any of the following options:
    • Visa debit/credit card
    • American Express and Diners Club cards
    • Master Card
    • PayPal
    Once the online payment is done, you will automatically receive a payment receipt and access information, via email.

  • What can I expect from the Masters Program?

    • Access to e-learning content for all the courses included in the learning path
    • Access to exclusive forums, moderated by faculty and industry experts

  • Where and how can I access the e-learning content?

    Once you are registered, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail, sent by us, will guide you through the process.

  • I am not able to access the online courses. Whom should I contact for a solution?

    Please raise a request through Help & Support. You can also chat with us for an instant solution.

  • Do you provide money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Is exam fee included with this course?

    No. Exam fees are not included in any of the courses. However, you will receive course completion certificates upon successfully completing the courses, and the Masters Program certificate upon successfully completing the program requirements.

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