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Course description

  • What are the course objectives?

    The ITIL Intermediate Release, Control and Validation (RCV) certification is a freestanding qualification and is also part of the ITIL Intermediate Capability Lifecycle stream and a module in the ITIL Expert qualification in IT Service Management. The ITIL Certificate in RCV is designed to help you apply RCV for successful planning, testing and implementation of new services to meet organizational and user requirements and achieve IT operational excellence.
     
    This training module and the associated exam and certificate will test and validate your knowledge of industry best practices in service management documented in the ITIL Continual Service Improvement publication. Simplilearn brings ITIL Intermediate RCV certification training to professionals who want the convenience of self-paced learning. 

  • Why is this certification in such high demand?

    The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. Simplilearn’s ITIL Intermediate training has a modular structure to provide expertise at every level of the IT service management lifecycle.
     
    The ITIL Intermediate RCV Certification will demonstrate your competency in release, control and validation of IT services to potential global employers. You will learn to master the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service lifecycle.
     
    Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What skills will you learn?

    After completing this course, you will be able to:
    • Describe the organization process for Release, Control, and Validation, including roles,  responsibilities, activities, and functions to achieve operational excellence
    • Outline how to measure Release, Control, and Validation
    • Define technology and implementation considerations for Release, Control, and Validation
    • List challenges, critical success factors, and risks in Release, Control, and Validation
    • Define terminology related to Release, Control, and Validation
    • Pass the Release, Control, and Validation certification examination

  • What are the career benefits of this course?

    Simplilearn’s ITIL Intermediate RCV course provides a complete management-level overview of Release, Control and Validation and all of its related activities.
     
    According to some of the leading job websites, ITIL Intermediate RCV Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to pursue career opportunities in roles such as release manager, security manager, security administrator, database administrator, and IT operations manager.
     
    The demand for certified professionals in the RCV module of ITIL is growing dramatically in the global market. They are highly paid for their skills and expertise, and they are paid considerably more than their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid the median annual salary of $98,461.

  • Who should take this course?

    The target group of the ITIL Intermediate RCV Certificate includes, but is not restricted, to:
    • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and for those who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
    • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Course preview

  • ITIL® Intermediate RCV
    • Learning Unit 00 - Introductory Lesson 41:44
      • 0.1 Introductory Lesson 01:14
      • 0.2 Agenda 01:07
      • 0.3 Objective 00:27
      • 0.4 ITIL® 2011 Introduction 00:58
      • 0.5 ITIL® 2011 Intermediate 00:49
      • 0.6 ITIL - Qualification Criteria 01:53
      • 0.7 Definition of Service Lifecycle 00:49
      • 0.8 Definition of Service Capability 00:46
      • 0.9 Difference between Lifecycle and Capability Modules 00:37
      • 0.10 Managing Across the Lifecycle 00:46
      • 0.11 Accreditation Institute 00:43
      • 0.12 RCV Course Description 00:56
      • 0.13 Course Objective 00:57
      • 0.14 Target Candidate 00:37
      • 0.15 Target Candidate contd.. 01:13
      • 0.16 Exam Pre-requisites 01:27
      • 0.17 ITIL® 2011 RCV Exam Format 01:10
      • 0.18 Exam Tips 00:15
      • 0.19 Course Outline 08:06
      • 0.20 Quiz 00:55
      • 0.21 Foundation Basics 00:16
      • 0.22 ITIL History 01:49
      • 0.23 ITIL Service Management Lifecycle 03:20
      • 0.24 ITIL Processes across lifecycle 00:33
      • 0.25 Foundation Basics-4P's 01:55
      • 0.26 Business and IT Alignment How and what? 01:10
      • 0.27 What is Service? 00:41
      • 0.28 Service Management 02:03
      • 0.29 Service and value 01:25
      • 0.30 What is a Process? 01:02
      • 0.31 Governance and ITSM 01:12
      • 0.32 Thank You 00:33
    • Learning Unit 01 - Introduction to Release 26:03
      • 1.1 Learning Unit 1 00:35
      • 1.2 Service Transition 01:00
      • 1.3 Purpose and Objectives of Service Transition 01:11
      • 1.4 Key Terms in Service Transition 01:16
      • 1.5 Key Terms in Service Transition 01:17
      • 1.6 Service Transition - Scope in Relation to RCV processes ( 1 of 2) 00:58
      • 1.7 Service Transition - Scope in Relation to RCV processes ( 2 of 2) 00:59
      • 1.8 Service Transition Processes and Activities 02:48
      • 1.9 Service Transition - Value to Business ( 1of 2) 01:05
      • 1.10 Service Transition - Value to Business ( 2 of 2) 00:48
      • 1.11 Inter Lifecycle Stages Process interaction 00:45
      • 1.12 Developing an effective Service Transition Strategy 00:21
      • 1.13 Service Transition Lifecycle Stages 01:19
      • 1.14 Key initiatives for an effective preparation for Service Transition 01:13
      • 1.15 Planning and Coordinating Service Transition: Best Practices 01:19
      • 1.16 Planning and Coordinating Service Transition: Best Practices 01:21
      • 1.17 Planning and Coordinating Service Transition: Best Practices 00:59
      • 1.18 Planning and Coordinating Service Transition: Best Practices 01:02
      • 1.19 Providing Transition Process Support to Stakeholders 01:03
      • 1.20 Providing Transition Process Support to Stakeholders 00:50
      • 1.21 Providing Transition Process Support to Stakeholders 01:05
      • 1.22 Providing Transition Process Support to Stakeholders 01:17
      • 1.23 Learning Unit Summary 01:32
      • 1.24 Practical Exercise: Activity
      • 1.25 Quiz
    • Learning Unit 02 - Change Management 1:19:25
      • 2.1 Learning Unit 2 01:06
      • 2.2 Purpose and Objectives of Change Management 00:47
      • 2.3 Scope of Change Management Process 00:52
      • 2.4 Scope of Change Management: Strategic, Tactical, and Operational 01:56
      • 2.5 Business Value of Change Management 02:52
      • 2.6 Business Value of Change Management: Examples from Real Life 00:50
      • 2.7 Exercise: Assess the Impact of a Change 00:17
      • 2.8 Change Management Policies 02:23
      • 2.9 Change Management: Design and Planning Considerations 01:17
      • 2.10 Concept Refresh 00:21
      • 2.11 Concept Refresh 00:17
      • 2.12 What is Change Request? 00:47
      • 2.13 Types of Change Request 00:46
      • 2.14 Types of Changes,RFC's& Changes Records : Lets Set The Record Straight! 01:33
      • 2.15 Types of request by Service Lifecycle stage 00:43
      • 2.16 Change Models 01:09
      • 2.17 Change Proposals 00:56
      • 2.18 Standard Changes 02:03
      • 2.19 Standard Changes contd.. 00:55
      • 2.20 Remediation Planning 01:48
      • 2.21 Change Management Process Activities 00:51
      • 2.22 Typical activities in Managing individual changes 00:33
      • 2.23 Example Process flow for a Normal Change Request 00:44
      • 2.24 Example Process flow for a Standard Operational Change Request 01:09
      • 2.25 Major Change Management Activities 00:21
      • 2.26 Change Management Activities Methods and Techniques ( 1 of 6) 01:19
      • 2.27 Change Management Activities Methods and Techniques (2 of 6) 03:11
      • 2.28 7 R’s of Change Management 01:00
      • 2.29 Practical Exercise 00:07
      • 2.30 Example of Change Authorization Model 01:19
      • 2.31 Change Management Activities Methods and Techniques (3 of 6) 02:05
      • 2.32 Change Management Activities Methods and Techniques (4 of 6) 04:12
      • 2.33 Change Management Activities Methods and Techniques (5 of 6) 03:38
      • 2.34 Change Management Activities Methods and Techniques (6 of 6) 03:37
      • 2.35 Change Management Process Triggers 03:00
      • 2.36 Change Management Process Inputs and Outputs 02:04
      • 2.37 Change Management Process Interfaces 04:26
      • 2.38 Change Management Interfaces within Service Management 02:55
      • 2.39 Change Management Interfaces with SACM 00:17
      • 2.40 Change Information Management 01:17
      • 2.41 Change Management CSF's And KPI's ( 1 of 3) 01:54
      • 2.42 Change Management CSF's And KPI's ( 2 of 3) 00:50
      • 2.43 Change Management CSF's And KPI's ( 3 of 3) 00:48
      • 2.44 Change Management Challenges 01:07
      • 2.45 Change Management Risks 01:05
      • 2.46 Change Management Risks ( 2 of 2) 00:47
      • 2.47 Change Management Operational Activities 00:41
      • 2.48 Change Triggers in Service Operations 01:34
      • 2.49 Managing Change In Service Operations 01:46
      • 2.50 Managing organization and stakeholder change 02:09
      • 2.51 Understanding the Organization Culture 01:29
      • 2.52 Understanding the Organization Culture 00:45
      • 2.53 Understanding the Organization Culture 00:50
      • 2.54 Understanding the Organization Culture 00:13
      • 2.55 Learning Unit Summary 01:44
      • 2.56 Quiz
    • Learning Unit 03 - Service Asset and Configuration Management 48:27
      • 3.1 Learning Unit 3 01:15
      • 3.2 Purpose of Service Asset and Configuration Management(SACM) 01:18
      • 3.3 SACM - Key Terms 01:03
      • 3.4 Objectives of Service Assets & Configuration Management 00:26
      • 3.5 Scope of SACM Process 01:38
      • 3.6 Business value of SACM 01:13
      • 3.7 Service Assets and Configuration Management Principles (1 of 2) 01:16
      • 3.8 Service Assets and Configuration Management Principles (2 of 2) 01:01
      • 3.9 Basic Concepts in SACM 01:07
      • 3.10 Basic Concepts in SACM 01:32
      • 3.11 A Logical Configuration Model 01:22
      • 3.12 Configuration Management System (CMS) 01:45
      • 3.13 The Architectural layers of the CMS. 02:30
      • 3.14 Major Components of Configuration Management System 06:33
      • 3.15 Activities of Asset Management 01:35
      • 3.16 Software Asset Management 00:49
      • 3.17 The relationship between the DML and a CMDB in the CMS. 00:22
      • 3.18 Asset and Configuration Management Activities 00:31
      • 3.19 Asset and Configuration Management Activities 06:02
      • 3.20 Practical Exercise 00:18
      • 3.21 Information Management considerations for SACM 02:10
      • 3.22 SACM Process Triggers, Inputs and Outputs 01:21
      • 3.23 SACM Service Management Interfaces 01:36
      • 3.24 SACM CSF's And KPI's ( 1 of 3) 02:15
      • 3.25 SACM CSF's And KPI's ( 2 of 3) 01:10
      • 3.26 SACM CSF's And KPI's (3 of 3) 00:57
      • 3.27 The challenges and risks of SACM 02:10
      • 3.28 Typical SACM activities performed on a daily basis by SO 01:44
      • 3.29 Learning Unit Summary 00:50
      • 3.30 SACM Quiz Scenario 00:16
      • 3.31 SACM Quiz Question 00:11
      • 3.32 SACM Quiz Explanations 00:11
      • 3.33 Quiz
    • Learning Unit 04 - Service Validation and Testing 40:15
      • 4.1 Learning Unit 4 01:05
      • 4.2 Purpose of Service Validation and Testing Process (SVT) 01:52
      • 4.3 Scope of the Service Validation and Testing Process 02:13
      • 4.4 Value to Business of Service Validation and Testing Process 00:57
      • 4.5 Service Validation and Testing Policies 03:10
      • 4.6 Test Models
      • 4.7 Various Validation and Testing Perspectives and Their Purpose 01:38
      • 4.8 The stakeholder groups' requirements to be addressed 01:37
      • 4.9 Test levels and Test models 01:04
      • 4.10 Test levels and Test models : Service V Model 01:43
      • 4.11 Service Validation and Testing Process : Key Activities 00:30
      • 4.12 Service Validation and Testing Process : Key Activities 02:01
      • 4.13 Service Validation and Testing Process : Key Activities 01:04
      • 4.14 Service Validation and Testing Process : Key Activities 00:32
      • 4.15 Service Validation and Testing Process : Key Activities 00:27
      • 4.16 Service Validation and Testing Process : Key Activities 01:15
      • 4.17 Service Validation and Testing Process : Key Activities 00:58
      • 4.18 Service Validation and Testing Process : Key Activities 00:35
      • 4.19 Service Validation and Testing Process Triggers, Inputs and Outputs 04:23
      • 4.20 Service Validation and Testing Interfaces to Other Lifecycle Stages 01:28
      • 4.21 Service Validation and Testing Information Management 03:29
      • 4.22 Practices of maintaining Test Data and Test Environments 01:22
      • 4.23 Critical Success (CSF's) And Key Performance Indicators (KPI's) 02:32
      • 4.24 Critical Success (CSF's) And Key Performance Indicators (KPI's) 00:41
      • 4.25 Critical Success (CSF's) And Key Performance Indicators (KPI's) 00:43
      • 4.26 Challenges and Risks 01:28
      • 4.27 Learning Unit Summary 01:28
      • 4.28 Quiz
    • Learning Unit 05 - Release and Deployment Management 1:31:58
      • 5.1 Learning Unit 5 01:11
      • 5.2 Purpose of Release and Deployment Management (RDM) 02:42
      • 5.3 Objectives and Scope of Release and Deployment Management 01:27
      • 5.4 Value to Business of Release and Deployment Process 01:10
      • 5.5 Release and Deployment Policies 01:06
      • 5.6 Release Unit and Identification 02:06
      • 5.7 Simplified example of Release Units for an IT service 00:29
      • 5.8 Designing Release and Release Packages 01:16
      • 5.9 Architecture elements to be built and tested 02:19
      • 5.10 Example of a release package 01:15
      • 5.11 Coordinating the deployment of service components 01:44
      • 5.12 Release design options and considerations : Big Bang vs. Phased 01:03
      • 5.13 Option for 'Big Bang'and phased deployment 02:08
      • 5.14 Phased deployment across geographical locations 00:54
      • 5.15 Release design option and consideration : push and pull 00:58
      • 5.16 Release design options and considerations : Manual vs. Automation 00:58
      • 5.17 Release and deployment models 01:52
      • 5.18 Considerations in Release and deployment models 01:33
      • 5.19 Phases of Release and Deployment management 01:45
      • 5.20 Phases of Release and Deployment management 00:45
      • 5.21 Release and Deployment plans 01:55
      • 5.22 Pass or Fail criteria 01:59
      • 5.23 Build and Test Planning 01:47
      • 5.24 Types of Environments Prior to Productions 03:10
      • 5.25 Deployment Planning 00:20
      • 5.26 Deployment Planning 00:14
      • 5.27 Planning of Pilots 05:47
      • 5.28 Financial or Commercial planning 01:13
      • 5.29 Release Build and Test : Key steps and techniques 06:51
      • 5.30 Planning and Preparing for Deployment 01:19
      • 5.31 Example of a set of deployment activities 00:49
      • 5.32 Deployment : Assess readiness of target group 01:14
      • 5.33 Deployment : Develop plans 01:28
      • 5.34 Deployment : Perform Transfer, Deployment and Retirement 00:28
      • 5.35 Perform Transfer, Deployment and Retirement 00:52
      • 5.36 Perform Transfer, Deployment and Retirement 01:05
      • 5.37 Perform Transfer, Deployment and Retirement 00:50
      • 5.38 Perform Transfer, Deployment and Retirement 00:41
      • 5.39 Perform Transfer, Deployment and Retirement 01:17
      • 5.40 Perform Transfer, Deployment and Retirement 01:05
      • 5.41 Perform Transfer, Deployment and Retirement 01:35
      • 5.42 Perform Transfer, Deployment and Retirement 00:56
      • 5.43 Perform Transfer, Deployment and Retirement 00:30
      • 5.44 Verify Deployment 01:51
      • 5.45 Early Life Support 02:37
      • 5.46 Example of early life support activities 00:52
      • 5.47 Illustration of the benefits of targeted early life support 02:55
      • 5.48 Review and Close a Deployment Activities to Include 02:15
      • 5.49 Release and Deployment Management :Process Triggers 00:24
      • 5.50 Release and Deployment Management :Process Inputs and Outputs 03:03
      • 5.51 Release and Deployment Management :Interfaces 02:05
      • 5.52 Release and Deployment Management :Information Management 02:19
      • 5.53 Release and Deployment CSF's And KPI's ( 1 of 3) 01:27
      • 5.54 Release and Deployment CSF's And KPI's ( 2 of 3) 00:50
      • 5.55 Release and Deployment CSF's And KPI's ( 3 of 3) 00:41
      • 5.56 Risks and Challenges 02:06
      • 5.57 Typical RDM activities performed on a daily basis by Service Operation 01:03
      • 5.58 Learning Unit Summary 01:24
      • 5.59 Quiz
    • Learning Unit 06 - Request Fulfillment 26:10
      • 6.1 Learning Unit 6 01:06
      • 6.2 Purpose and Objectives of Request Fulfillment 01:03
      • 6.3 Scope of Request Fulfillment 01:16
      • 6.4 Request Fulfillment- Value to Business 00:51
      • 6.5 Request Fulfillment- Policies ( 1 of 3) 01:30
      • 6.6 Request Fulfillment- Policies ( 2 of 3) 00:48
      • 6.7 Request Fulfillment- Policies ( 3 of 3) 01:04
      • 6.8 Principles and Basic Concepts 00:59
      • 6.9 Principles and Basic Concepts 00:41
      • 6.10 Principles and Basic Concepts 00:29
      • 6.11 Principles and Basic Concepts 01:17
      • 6.12 Process Activities, Methods and Techniques 00:26
      • 6.13 Process Activities, Methods and Techniques 00:35
      • 6.14 Process Activities, Methods and Techniques 00:35
      • 6.15 Process Activities, Methods and Techniques 00:33
      • 6.16 Process Activities, Methods and Techniques 00:28
      • 6.17 Process Activities, Methods and Techniques 00:24
      • 6.18 Process Activities, Methods and Techniques 00:30
      • 6.19 Process Activities, Methods and Techniques 00:34
      • 6.20 Process Activities, Methods and Techniques 00:36
      • 6.21 Process Activities, Methods and Techniques 00:27
      • 6.22 Practical Exercise 00:19
      • 6.23 Request Fulfillment Inputs and Outputs 00:53
      • 6.24 Request Fulfillment Inputs and Outputs 00:53
      • 6.25 Request Fulfillment Interfaces with other lifecycle Stages 00:45
      • 6.26 Request Fulfillment Interfaces with other lifecycle Stages 00:11
      • 6.27 Request Fulfillment Information Management 00:37
      • 6.28 Critical Success Factors (CSF's) and Key Performance Indicators(KPI's) 01:43
      • 6.29 Critical Success Factors (CSF's) and Key Performance Indicators(KPI's) 00:59
      • 6.30 Practical Exercise 00:18
      • 6.31 Request Fulfillment- Challenges 00:58
      • 6.32 Request Fulfillment - Risks 01:18
      • 6.33 learning Unit Summary 01:04
      • 6.34 Quiz
      • 6.35 Scenario
    • Learning Unit 07 - Change Evaluation 29:49
      • 7.1 Learning Unit 7 00:51
      • 7.2 Purpose and Objectives of Change Evaluation 00:58
      • 7.3 Scope of Change Evaluation 00:56
      • 7.4 Change Evaluation - Value to Business 00:41
      • 7.5 Change Evaluation Policies 00:49
      • 7.6 Change Evaluation Principles 00:50
      • 7.7 Change Evaluation Plan-Do-Check-Act (PDCA) 01:09
      • 7.8 Change Evaluation- Terms (1 of 2) 01:14
      • 7.9 Change Evaluation- Terms (2 of 2) 01:08
      • 7.10 Change Evaluation- Process Flow 00:16
      • 7.11 Evaluation Plan 01:05
      • 7.12 Understanding the Intended effects of a change 01:20
      • 7.13 Understanding the Unintended effects of a change 01:01
      • 7.14 Factors for considering the effect of a service change 00:28
      • 7.15 Evaluation of Predicted Service Performance 01:01
      • 7.16 Evaluation of Actual Service Performance (1 of 2) 01:05
      • 7.17 Evaluation of Actual Service Performance (2 of 2) 00:50
      • 7.18 Risk Management 02:30
      • 7.19 Risk Management - Deviations 00:54
      • 7.20 Risk Management - Test Plans and Results 01:11
      • 7.21 Change Evaluation Report 01:19
      • 7.22 Change Evaluation Triggers, Inputs and Outputs 00:37
      • 7.23 Change Evaluation Interfaces with other Lifecycle Stages 01:00
      • 7.24 Change Evaluation Interfaces with other Lifecycle Stages 00:54
      • 7.25 Change Evaluation Information Management 00:33
      • 7.26 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's) 02:00
      • 7.27 Change Evaluation: Challenges 01:14
      • 7.28 Change Evaluation: Risks 00:50
      • 7.29 Learning Unit Summary 01:05
      • 7.30 Quiz
    • Learning Unit 08 - Knowledge Management 52:41
      • 8.1 Learning Unit 8 01:03
      • 8.2 Purpose and Objectives of Knowledge Management 01:27
      • 8.3 Scope of Knowledge Management 00:47
      • 8.4 Knowledge Management Value to Business 01:55
      • 8.5 Knowledge Management Value to Business w.r.t Service Transition 01:08
      • 8.6 Knowledge Management Value to Business w.r.t Service Transition 00:53
      • 8.7 Knowledge Management Policies 00:51
      • 8.8 The Data to Information to Knowledge to Wisdom structure 03:25
      • 8.9 The Flow from Data to Wisdom 00:19
      • 8.10 The Service Knowledge Management System (SKMS) 01:18
      • 8.11 Examples of items that should be stored in an SKMS (1 of 2) 01:12
      • 8.12 Examples of items that should be stored in an SKMS (2 of 2) 01:22
      • 8.13 Examples of Data and Information in the SKMS 00:18
      • 8.14 Effective Knowledge Management Strategy 01:45
      • 8.15 Steps In Knowledge Identification, Capture and Maintenance 01:14
      • 8.16 Techniques for Enabling Knowledge Transfer 05:39
      • 8.17 Do You Remember?? Techniques for Knowledge Transfer (Quiz) 00:12
      • 8.18 Managing Data, Information and Knowledge 01:25
      • 8.19 Managing Data, Information and Knowledge 02:10
      • 8.20 Managing Data, Information and Knowledge 01:11
      • 8.21 An Architecture for Service Knowledge Management 05:37
      • 8.22 Managing Data, Information and Knowledge 02:41
      • 8.23 Managing Data, Information and Knowledge 00:48
      • 8.24 Knowledge Management Process Triggers 00:43
      • 8.25 Knowledge Management Process Inputs and Outputs 01:10
      • 8.26 Knowledge Management Process Inputs and Outputs 01:04
      • 8.27 Knowledge Management Process Inputs and Outputs 00:45
      • 8.28 Knowledge Management Interfaces with Other Lifecycle stages 00:53
      • 8.29 Important Aspects of Knowledge Management to Understand 00:26
      • 8.30 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's) 02:04
      • 8.31 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's) 01:03
      • 8.32 Measuring benefit from Knowledge Transfer 01:43
      • 8.33 Knowledge Management : Challenges 00:52
      • 8.34 Knowledge Management : Risks 00:45
      • 8.35 Relationship between CSI and Knowledge Management 00:36
      • 8.36 Knowledge Management leads to better IT Decisions 00:20
      • 8.37 Learning Unit Summary (1 of 2) 00:54
      • 8.38 Learning Unit (2 of 2) 00:43
      • 8.39 Quiz
    • Learning Unit 09 - RCV Roles and Responsibilities 39:27
      • 9.1 Learning Unit 9 00:43
      • 9.2 Service Owner Responsibilities (1 of 3) 01:04
      • 9.3 Service Owner Responsibilities ( 2 of 3) 01:03
      • 9.4 Service Owner Responsibilities ( 3 of 3) 00:32
      • 9.5 Examples of Processes that Support or Enable Services (1 of 2) 01:08
      • 9.6 Examples of Processes that Support or Enable Services (2 of 2) 01:10
      • 9.7 Generic Process Owner Responsibilities (1of 2) 00:56
      • 9.8 Generic Process Owner Responsibilities (2 of 2) 01:07
      • 9.9 Process Manager - Responsibilities 01:13
      • 9.10 Process Practitioner - Responsibilities 00:55
      • 9.11 Key Roles Functions Related to Transition Planning and Support 01:07
      • 9.12 Key Roles Functions Related to Transition Planning and Support 01:06
      • 9.13 Key Roles Functions Related to Transition Planning and Support 00:53
      • 9.14 Key Roles Functions Related to Change Management 00:49
      • 9.15 Key Roles Functions Related to Change Management 00:37
      • 9.16 Key Roles Functions Related to Change Management 00:37
      • 9.17 Key Roles Functions Related to Change Management 00:59
      • 9.18 Key Roles Functions Related to Change Management 00:36
      • 9.19 Key Roles Functions Related to Change Management 00:55
      • 9.20 Key Roles Functions Related to Change Management 00:50
      • 9.21 Key Roles Functions Related to Service Asset and Configuration Mgmt. 00:41
      • 9.22 Key Roles Functions Related to Service Asset and Configuration Mgmt. 01:01
      • 9.23 Key Roles Functions Related to Service Asset and Configuration Mgmt. 00:44
      • 9.24 Key Roles Functions Related to Service Asset and Configuration Mgmt. 00:55
      • 9.25 Key Roles Functions Related to Release and Deployment Management 00:45
      • 9.26 Key Roles Functions Related to Release and Deployment Management 01:11
      • 9.27 Key Roles Functions Related to Release and Deployment Management 00:50
      • 9.28 Key Roles Functions Related to Release and Deployment Management 01:02
      • 9.29 Key Roles Functions Related to Release and Deployment Management 00:51
      • 9.30 Key Roles Functions Related to Release and Deployment Management 00:50
      • 9.31 Key Roles Functions Related to Service Validation and Testing 00:47
      • 9.32 Key Roles Functions Related to Service Validation and Testing 01:06
      • 9.33 Key Roles Functions Related to Service Validation and Testing 00:36
      • 9.34 Key Roles Functions Related to Service Validation and Testing 01:08
      • 9.35 Key Roles Functions Related to Request Fulfillment 00:41
      • 9.36 Key Roles Functions Related to Request Fulfillment 00:49
      • 9.37 Key Roles Functions Related to Request Fulfillment 00:44
      • 9.38 Key Roles Functions Related to Request Fulfillment 00:52
      • 9.39 Key Roles Functions Related to Change Evaluation 00:39
      • 9.40 Key Roles Functions Related to Change Evaluation 00:38
      • 9.41 Key Roles Functions Related to Change Evaluation 00:38
      • 9.42 Key Roles Functions Related to Knowledge Management 00:30
      • 9.43 Key Roles Functions Related to Change Evaluation 00:52
      • 9.44 Key Roles Functions Related to Knowledge Management 00:43
      • 9.45 Key Roles Functions Related to Knowledge Management 00:31
      • 9.46 Learning Unit Summary 01:03
      • 9.47 Quiz
      • 9.48 Scenario
    • Learning Unit 10 - Technology and Implementation Considerations 1:01:15
      • 10.1 Technology and implementation considerations 01:05
      • 10.2 List of Generic requirements for integrated ITSM Technology 00:37
      • 10.3 List of Generic requirements for integrated ITSM Technology 01:04
      • 10.4 List of Generic requirements for integrated ITSM Technology 01:21
      • 10.5 List of Generic requirements for integrated ITSM Technology 00:58
      • 10.6 List of Generic requirements for integrated ITSM Technology 01:25
      • 10.7 Benefits of Technology and Tools for Process Implementation 01:15
      • 10.8 Defining Tool Requirements (1 of 2) 01:39
      • 10.9 Defining Tool Requirements (2 of 2) 01:12
      • 10.10 Evaluating Technology and Tools for Process Implementation 05:45
      • 10.11 The Fulfilment of the Tools Requirements 01:25
      • 10.12 Service Management Tool Evaluation Process 01:03
      • 10.13 Evaluation Criteria 01:22
      • 10.14 Managing Change In Service Operation 00:28
      • 10.15 Change Triggers in Service Operations 01:25
      • 10.16 Change Assessment and Measurement of Successful Change 01:32
      • 10.17 Service Operation and Project Management 01:21
      • 10.18 Assessing and Managing Risk in Service Operation 01:24
      • 10.19 Operational staff in Service Design and Transition 01:44
      • 10.20 Challenges Relating to Implementing ST practices and processes 01:20
      • 10.21 Challenges Relating to Implementing ST practices and processes 01:06
      • 10.22 Challenges Relating to Implementing ST practices and processes 01:19
      • 10.23 CSF Relating to Implementing ST practices and processes 03:19
      • 10.24 Risks Relating to Implementing ST practices and processes 01:38
      • 10.25 Planning and Implementing Service Management Technologies 00:28
      • 10.26 Planning and Implementing Service Management Technologies 05:21
      • 10.27 Planning and Implementing Service Management Technologies 01:20
      • 10.28 Planning and Implementing Service Management Technologies 00:42
      • 10.29 Planning and Implementing Service Management Technologies 01:46
      • 10.30 Planning and Implementing Service Management Technologies 00:39
      • 10.31 Type of Knowledge Management Tools 01:29
      • 10.32 Implementing the Collaboration for Process Execution 00:41
      • 10.33 Implementing the Collaboration for Process Execution 02:03
      • 10.34 Implementing the Collaboration for Process Execution 01:21
      • 10.35 Technology Considerations for Implementing Config. Mgmt (1 of 3) 01:58
      • 10.36 Technology Considerations for Implementing Config. Mgmt (2 of 3) 02:57
      • 10.37 Technology Considerations for Implementing Config. Mgmt (3 of 3) 01:54
      • 10.38 Scenario and Questions 00:13
      • 10.39 Answers 00:09
      • 10.40 Answers 00:06
      • 10.41 Learning Unit Summary 01:21
      • 10.42 Quiz
      • 10.43 Scenario
    • Learning Unit 11 - Summary Exam preparation and directed studies 01:04
      • 11.1 Summary and Directed Studie 00:29
      • 11.2 Directed Studies and glossary 00:08
      • 11.3 Checkpoints 00:21
      • 11.4 Thank You 00:06
  • Free Course
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Exam & certification

  • How will I become a ITIL® Intermediate RCV certified?

    To be eligible for the examination leading to the ITIL RCV Certificate, you must fulfill the following requirements:
    • Undertake at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program.
    • Two to four years of professional experience working in IT service management is highly desirable
    • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)
    • It is also recommended that candidates complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service Management as a Practice.

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self-paced Learning: Complete 85% of the course.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does the exam fee change?

    Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.
     

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book the paper-based exam by contacting our team and visiting any of the centers below to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

Course advisor

Manuel W Lloyd
Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Vivek Ganesh
Vivek Ganesh Infosys, Mumbai

Extremely well covered exhaustive syllabus!

Anilkishore Govindavajhula
Anilkishore Govindavajhula Bangalore

Very good and to the point training. The trainer had very good expertise & examples to illustrate.

Evandro Dunck
Evandro Dunck Rio De Janeiro

Excellent course. Provides the necessary information about the processes in theory and practice. Great course!

Chun Hin Lau
Chun Hin Lau Ottawa

This is a good course and it helped a lot to understand important ITIL concepts.

FAQs

  • How do I enroll for the online training?

    You can enroll for this training on our website and make an online payment using any of the following options: 
    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diner’s Club
    • PayPal
    Once payment is received you will automatically receive a payment receipt and access information via email.

  • What is included with the training?

    You will get access to our e-learning content, practice simulation tests and an online participant handbook that cross references the e-learning to reinforce what you’ve learned.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

  • Do you provide a money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

  • I am not able to access the online courses. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs. Once you successfully pass the exam, you will receive the official certification from the exam body.

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    Contact Us

    +91 80494 13482

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    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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