This ITIL® Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and establishes your ability to enable responsive, stable, and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This course focuses on IT governance, risks, budgets, and strategic assets and will provide you with service operation expertise during the strategy, design, and transition phases.
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9 hours of self-paced learning
8 end of chapter quizzes
2 sample test papers
Exam fee included
17 contact hours/PDUs
For individuals
For business
Corporate Training Solutions
Blended learning delivery model (self-paced eLearning and/or instructor-led options)
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Course Description
What are the course objectives?
The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design, and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.
Simplilearn ITIL Intermediate SO certification training allows candidates to prepare for the ITIL SO exam at their own pace. You’ll attain three credits towards reaching ITIL Expert level by passing the ITIL Intermediate SO exam.
Why is this certification in such high demand?
The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. The ITIL® Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.
What skills will you learn?
After completing this course, you will be able to:
Describe Service Operation purpose, objectives, scope, and value to business and the key components of the ITIL library
Explain the involvement of Service Operation staff within other lifecycle stages
Describe the operational activities in other lifecycle stages
Explain how Service Operation is organized and how its functions are structured
List the challenges, critical success factors, and risks associated with Service Operation
What are the career benefits of this course?
The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer, and quality consultant.
Professionals with ITIL® Intermediate SO Certification earn 40% higher salaries than their non-certified peers. According to the recent surveys by payscale.com, the average median salary of certified professionals in this field is $81,418 per year.
Who should take this course?
The target group for the ITIL® Intermediate SO Certificate includes, but is not limited to:
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Exam & Certification
How will I become ITIL® Intermediate SO certified?
To be eligible for taking ITIL® Intermediate SO examination, the candidate must fulfill the following requirements:
Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
A basic IT literacy and approximately two years IT experience are highly desirable.
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
It is also recommended that candidates complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service Management as a Practice.
How do I unlock my Simplilearn certificate?
For online self-learning, you must complete 85% of the course.
Until when can I procure exam voucher from Simplilearn?
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
How frequently does the exam fee change?
Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.
What is the validity of my exam voucher?
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from the purchase of voucher, you will need to buy the voucher again per the actual price.
Does the course fee include examination fees as well?
Yes, the course fee is inclusive of the examination fee.
Can I ask for refund of exam voucher cost once it is issued to me?
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.
Course Advisor
Manuel W Lloyd Virtual CIO, IT Service Expert
Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance, operational efficiency, and cyber security.
Reviews
Pradeep Sharma Senior Engineer at Emerson, Mumbai
course is very well planned and cover all topics.
Sushant Sinha Mumbai
The training was very detailed & helped in enriching knowledge.
Praveen Unnikrishnan Customer Service Manager at Juniper Networks, Bangalore
I have done ITIL intermediate SO from Simplilearn and their material is pretty robust. I was able to give my exam with full confidence based on the study material provided and cleared my exam with flying colors. Currently, I am pursuing ITIL CSI. The material and the quizzes have given me ample confidence. Customer support was simply brilliant.
Very flexible training regime to a highly accepted certification in the industry. Bravo!
Santhosh Batny Bangalore
Content is good, Faculty has good communication skills, experience and articulated the same very well.
Praveen Goud Bangalore
Trainer was very interactive and energetic; very well explained the topic with scenarios provided with in depth knowledge.
Sudipta Mondal Delhi
It’s excellent. Sir taught us the concepts very clearly and cleared our doubts.
Saptarsi Talukdar Pune
Excellent course and excellent faculty. The course is done and executed very clearly
Dhanraj V Pune
The trainer was good and I am satisfied with the training
Shashank Mishra Bangalore
The training was very helpful & was very interactive. I was able to correlate my daily jobs & based on the trainer inputs I could figure out how I can best improve the Service management, Frame work as well
Excellent training by a wonderful trainer. Soumik ( trainer ) has helped us grasp the topics wonderfully
Raghuram Iyer Bangalore
Lot of clarity provided in training on SO topics. We were explained only about the concepts based on our prior experience
Akash Sharma Senior Software Engineer at Wipro, Pune
Simplilearn really helped me in understanding ITIL best practices regarding Service Operations. The self-paced course is very detailed and at the same time, very easy to understand. Their frequent reminders about your course target will ensure that you do not lag behind the set schedule. The certification helped me to get ahead in my career with a promotion from Technical Consultant to Ops Manager (Associate Consultant) with a good hike in salary.
Are there provisions for extra time allowed if English is not my native language?
Yes, candidates taking the exam in a language other than their mother tongue have a maximum of 120 minutes to complete the exam., They are also allowed to use a dictionary.
What is the exam format for this course?
The exam format is as follows:
Multiple choice exam
8 questions per page
Duration of 90 minutes
Closed book format
28 correctly-answered questions out of 40 required to pass (70%)
How does Simplilearn assure that the material and the training delivered are effective?
Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.
Are there any prerequisite certificates to be obtained before applying for the course?
Candidates appearing for the course must hold:
Earlier ITIL (V2) Foundation plus Foundation Bridge
ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Are any electronics allowed during the exam?
No, electronic equipment is not allowed during the exam.
What happens if I do not pass the exam?
You may retake the exam, subject to a revisit fee.
When can I expect the results of my exam?
Your results are sent to your ATO (Accredited Training Organization) 8-10 days after your exam date. Your ATO will notify you about your results.
Can I cancel my enrollment? Will I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, please read our Refund Policy.
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