Free Course: Managing Difficult Conversations at Work

Free Course: Managing Difficult Conversations at Work

• Lesson 01: Course Introduction

  01:46Preview

  • 1.01 Course Introduction

    01:46

• Lesson 02: Setting the Internal Foundation

  12:20Preview

  • 2.01 Lesson Introduction

    01:13

  • 2.02 Learning Objectives

    00:46

  • 2.03 Understanding Conversational Fear and Identity Triggers

    04:14

  • 2.04 Anchoring Intent and Emotional Self Regulation

    05:07

  • 2.05 Key Takeaways

    01:00

  • 2.06 Knoweldge Check

• Lesson 03: Understanding the Layers of Conflict

  12:18Preview

  • 3.01 Lesson Introduction

    01:11

  • 3.02 Learning Objectives

    00:44

  • 3.03 The What Happened Story and Separating Impact from Intent

    04:52

  • 3.04 The Emotional Undercurrent and Identity Layer

    04:26

  • 3.05 Key Takeaways

    01:05

  • 3.06 Knowledge Check

• Lesson 04: Verbal Agility and Constructive Dialogue

  14:38Preview

  • 4.01 Lesson Introduction

    00:58

  • 4.02 Learning Objectives

    00:52

  • 4.03 The Power of I Statements and Tactical Pause

    06:09

  • 4.04 Reframing Hostility and Designing the Third Option

    05:15

  • 4.05 Key Takeaways

    01:24

  • 4.06 Knowledge Check

• Lesson 05 Sustainable Resolution and Integrated Practice

  11:33

  • 5.01 Lesson Introduction

    01:11

  • 5.02 Learning Objectives

    00:49

  • 5.03 The Accountability Loop and Relational Repair

    04:12

  • 5.04 The Sincere Apology and Difficult Repair Conversations

    03:46

  • 5.05 Interactive Case Study

  • 5.06 Key Takeaways

    01:35