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What’s the focus of this course?
Simplilearn’s IT Service Management with System Center Service Manager course imparts in-depth understanding and practical know-how required to deploy and configure System Center 2012 R2 Service Manager.
What are the course objectives?
This course will enable you to:
Gain a thorough understanding of System Center 2012 R2 and System Center 2012 R2 service manager
Install System Center 2012 R2 service manager
Understand the key features and concepts found in System Manager console
Configure tasks in service manager: configure, access, and notification
Configure AD, system connectors, and Exchange connectors in Service Manager
Manage change requests and release records
Manage service requests and catalogue groups
Configure run books in Orchestrator, configure integration of Orchestrator and Service Manager, and create requests offering in Service manager to initiate Runbook in service manager
Configure service level management
Run reports in Service Manager and dataware jobs
Perform advance troubleshooting and disaster recovery in Service Manager
Create forms and items using Service Manager authoring tools
Who should take this course?
The course is best suited for IT professionals and developers with prior experience in SharePoint who are looking to gain expertise in developing solutions for SharePoint products and technologies.