IT Service Management with System Center Service Manager Training | Simplilearn

Course description

  • What’s the focus of this course?

    Simplilearn’s IT Service Management with System Center Service Manager course imparts in-depth understanding and practical know-how required to deploy and configure System Center 2012 R2 Service Manager.

  • What are the course objectives?

    This course will enable you to:
    • Gain a thorough understanding of System Center 2012 R2 and System Center 2012 R2 service manager
    • Install System Center 2012 R2 service manager
    • Understand the key features and concepts found in System Manager console
    • Configure tasks in service manager: configure, access, and notification
    • Configure AD, system connectors, and Exchange connectors in Service Manager
    • Manage change requests and release records
    • Manage service requests and catalogue groups
    • Configure run books in Orchestrator, configure integration of Orchestrator and Service Manager, and create requests offering in Service manager to initiate Runbook in service manager
    • Configure service level management
    • Run reports in Service Manager and dataware jobs
    • Perform advance troubleshooting and disaster recovery in Service Manager
    • Create forms and items using Service Manager authoring tools

  • Who should take this course?

    The course is best suited for IT professionals and developers with prior experience in SharePoint who are looking to gain expertise in developing solutions for SharePoint products and technologies.

Course preview

Exam & certification

  • What are the prerequisites for the certification?

    Ideally, participants should have:
    • Prior experience with Windows Server 2008 R2 and Windows Server 2012
    • Practical know-how of SQL Server 2008 R2 and SQL Server 2012
    • A practical understanding  of the IT management processes included with ITIL and MOF

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  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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