Workplace Empathy and Listening Skills Course with Certificate

Workplace Empathy and Listening Skills Course with Certificate

• Lesson 01: Course Introduction

  00:59Preview

  • 1.01 Course Introduction

    00:59

• Lesson 02: The Foundation of Active Presence

  12:16Preview

  • 2.01 Lesson Introduction

    01:02

  • 2.02 Learning Objectives

    00:47

  • 2.03 The Active Presence Framework

    05:27

  • 2.04 Listening as a Strategic Advantage

    03:51

  • 2.05 Key Takeaways

    01:09

  • 2.06 Knowledge Check

• Lesson 03: Decoding the Human Subtext

  13:17Preview

  • 3.01 Lesson Introduction

    01:03

  • 3.02 Learning Objectives

    00:56

  • 3.03 The Three Layer Listening Lens

    05:11

  • 3.04 Labeling and Validating Emotions

    04:52

  • 3.05 Key Takeaways

    01:15

  • 3.06 Knowledge Check

• Lesson 04: The Empathy-Logic Integration

  10:59Preview

  • 4.01 Lesson Introduction

    01:01

  • 4.02 Learning Objectives

    00:46

  • 4.03 Cognitive vs Affective Empathy

    04:16

  • 4.04 The Judgment Pause Model

    04:05

  • 4.05 Key Takeaways

    00:51

  • 4.06 Knowledge Check

• Lesson 05: Mastering Reflective Dialogue and Relational Impact

  12:11

  • 5.01 Lesson Introduction

    01:07

  • 5.02 Learning Objectives

    00:53

  • 5.03 The Reflective Dialogue Framework

    04:41

  • 5.04 Inclusive Listening and Cultural Sensitivity in Practice

    04:21

  • 5.05 Case Study: Navigating Team Misalignment

  • 5.06 Key Takeaways

    01:09