Industry influencers, academicians, and other prominent stakeholders certainly agree that big data has become a big game changer in most, if not all, types of modern industries over the last few years. As big data continues to permeate our day-to-day lives, there has been a significant shift of focus from the hype surrounding it to finding real value in its use.
While understanding the value of big data continues to remain a challenge, other practical challenges including funding and return on investment and skills continue to remain at the forefront for a number of different industries that are adopting big data. With that said, a Gartner Survey for 2015 shows that more than 75% of companies are investing or are planning to invest in big data in the next two years. These findings represent a significant increase from a similar survey done in 2012 which indicated that 58% of companies invested or were planning to invest in big data within the next 2 years.
Generally, most organizations have several goals for adopting big data projects. While the primary goal for most organizations is to enhance customer experience, other goals include cost reduction, better targeted marketing and making existing processes more efficient. In recent times, data breaches have also made enhanced security an important goal that big data projects seek to incorporate.
More importantly however, where do you stand when it comes to big data? You will very likely find that you are either:
With this in mind, having a bird’s eye view of big data and its application in different industries will help you better appreciate what your role is or what it is likely to be in the future, in your industry or across different industries.
Source: Big Data overview, use cases, technology and opportunities. Presented at Everis by Wilson Lucas slide 23 of 25 on the 11th of April 2013 (note that the diagram shows potential big data opportunities)
In this article, I shall examine 10 industry verticals that are using big data, industry-specific challenges that these industries face, and how big data solves these challenges. I shall additionally mention some examples of big data providers that are offering solutions in the specific industries.
Industry-Specific big data challenges
A study of 16 projects in 10 top investment and retail banks shows that the challenges in this industry include: securities fraud early warning, tick analytics, card fraud detection, archival of audit trails, enterprise credit risk reporting, trade visibility, customer data transformation, social analytics for trading, IT operations analytics, and IT policy compliance analytics, among others.
Applications of big data in the banking and securities industry
The Securities Exchange Commission (SEC) is using big data to monitor financial market activity. They are currently using network analytics and natural language processors to catch illegal trading activity in the financial markets.
Retail traders, Big banks, hedge funds and other so-called ‘big boys’ in the financial markets use big data for trade analytics used in high frequency trading, pre-trade decision-support analytics, sentiment measurement, Predictive Analytics etc.
This industry also heavily relies on big data for risk analytics including; anti-money laundering, demand enterprise risk management, "Know Your Customer", and fraud mitigation.
Big Data providers specific to this industry include: 1010data, Panopticon Software, Streambase Systems, Nice Actimize and Quartet FS
Industry-Specific big data challenges
Since consumers expect rich media on-demand in different formats and in a variety of devices, some big data challenges in the communications, media and entertainment industry include:
Applications of big data in the Communications, media and entertainment industry
Organizations in this industry simultaneously analyze customer data along with behavioral data to create detailed customer profiles that can be used to:
A case in point is the Wimbledon Championships (YouTube Video) that leverages big data to deliver detailed sentiment analysis on the tennis matches to TV, mobile, and web users in real-time.
Spotify, an on-demand music service, uses Hadoop big data analytics, to collect data from its millions of users worldwide and then uses the analyzed data to give informed music recommendations to individual users.
Amazon Prime, which is driven to provide a great customer experience by offering, video, music and Kindle books in a one-stop shop also heavily utilizes big data.
Big Data Providers in this industry include:Infochimps, Splunk, Pervasive Software, and Visible Measures
The healthcare sector has access to huge amounts of data but has been plagued by failures in utilizing the data to curb the cost of rising healthcare and by inefficient systems that stifle faster and better healthcare benefits across the board.
This is mainly due to the fact that electronic data is unavailable, inadequate, or unusable. Additionally, the healthcare databases that hold health-related information have made it difficult to link data that can show patterns useful in the medical field.
Other challenges related to big data include: the exclusion of patients from the decision making process, and the use of data from different readily available sensors.
Applications of big data in the healthcare sector
Some hospitals, like Beth Israel, are using data collected from a cell phone app, from millions of patients, to allow doctors to use evidence-based medicine as opposed to administering several medical/lab tests to all patients who go to the hospital. A battery of tests can be efficient but they can also be expensive and usually ineffective.
Free public health data and Google Maps have been used by the University of Florida to create visual data that allows for faster identification and efficient analysis of healthcare information, used in tracking the spread of chronic disease.
Obamacare has also utilized big data in a variety of ways.
Big Data Providers in this industry include: Recombinant Data, Humedica, Explorys and Cerner
Industry-Specific big data challenges
From a technical point of view, a major challenge in the education industry is to incorporate big data from different sources and vendors and to utilize it on platforms that were not designed for the varying data.
From a practical point of view, staff and institutions have to learn the new data management and analysis tools.
On the technical side, there are challenges to integrate data from different sources, on different platforms and from different vendors that were not designed to work with one another.
Politically, issues of privacy and personal data protection associated with big data used for educational purposes is a challenge.
Applications of big data in Education
Big data is used quite significantly in higher education. For example, The University of Tasmania. An Australian university with over 26000 students, has deployed a Learning and Management System that tracks among other things, when a student logs onto the system, how much time is spent on different pages in the system, as well as the overall progress of a student over time.
In a different use case of the use of big data in education, it is also used to measure teacher’s effectiveness to ensure a good experience for both students and teachers. Teacher’s performance can be fine-tuned and measured against student numbers, subject matter, student demographics, student aspirations, behavioral classification and several other variables.
On a governmental level, the Office of Educational Technology in the U. S. Department of Education, is using big data to develop analytics to help course correct students who are going astray while using online big data courses. Click patterns are also being used to detect boredom.
Big Data Providers in this industry include: Knewton and Carnegie Learning and MyFit/ Naviance
Increasing demand for natural resources including oil, agricultural products, minerals, gas, metals, and so on has led to an increase in the volume, complexity, and velocity of data that is a challenge to handle.
Similarly, large volumes of data from the manufacturing industry are untapped. The underutilization of this information prevents improved quality of products, energy efficiency, reliability, and better profit margins.
Applications of big data in manufacturing and natural resources
In the natural resources industry, big data allows for predictive modeling to support decision making that has been utilized to ingest and integrate large amounts of data from geospatial data, graphical data, text and temporal data. Areas of interest where this has been used include; seismic interpretation and reservoir characterization.
Big data has also been used in solving today’s manufacturing challenges and to gain competitive advantage among other benefits.
In the graphic below, a study by Deloitte shows the use of supply chain capabilities from big data currently in use and their expected use in the future.
Big Data Providers in this industry include: CSC, Aspen Technology, Invensys and Pentaho
In governments the biggest challenges are the integration and interoperability of big data across different government departments and affiliated organizations.
Applications of big data in Government
In public services, big data has a very wide range of applications including: energy exploration, financial market analysis, fraud detection, health related research and environmental protection.
Some more specific examples are as follows:
Big data is being used in the analysis of large amounts of social disability claims, made to the Social Security Administration (SSA), that arrive in the form of unstructured data. The analytics are used to process medical information rapidly and efficiently for faster decision making and to detect suspicious or fraudulent claims.
The Food and Drug Administration (FDA) is using big data to detect and study patterns of food-related illnesses and diseases. This allows for faster response which has led to faster treatment and less death.
The Department of Homeland Security uses big data for several different use cases. Big data is analyzed from different government agencies and is used to protect the country.
Big Data Providers in this industry include: Digital Reasoning, Socrata and HP
Lack of personalized services, lack of personalized pricing and the lack of targeted services to new segments and to specific market segments are some of the main challenges.
In a survey conducted by Marketforce challenges identified by professionals in the insurance industry include underutilization of data gathered by loss adjusters and a hunger for better insight.
Applications of big data in the insurance industry
Big data has been used in the industry to provide customer insights for transparent and simpler products, by analyzing and predicting customer behavior through data derived from social media, GPS-enabled devices and CCTV footage. The big data also allows for better customer retention from insurance companies.
When it comes to claims management, predictive analytics from big data has been used to offer faster service since massive amounts of data can be analyzed especially in the underwriting stage. Fraud detection has also been enhanced.
Through massive data from digital channels and social media, real-time monitoring of claims throughout the claims cycle has been used to provide insights.
Big Data Providers in this industry include: Sprint, Qualcomm, Octo Telematics, The Climate Corp.
From traditional brick and mortar retailers and wholesalers to current day e-commerce traders, the industry has gathered a lot of data over time. This data, derived from customer loyalty cards, POS scanners, RFID etc. is not being used enough to improve customer experiences on the whole. Any changes and improvements made have been quite slow.
Applications of big data in the Retail and Wholesale industry
Big data from customer loyalty data, POS, store inventory, local demographics data continues to be gathered by retail and wholesale stores.
In New York’s Big Show retail trade conference in 2014, companies like Microsoft, Cisco and IBM pitched the need for the retail industry to utilize big data for analytics and for other uses including:
Social media use also has a lot of potential use and continues to be slowly but surely adopted especially by brick and mortar stores. Social media is used for customer prospecting, customer retention, promotion of products, and more.
Big Data Providers in this industry include: First Retail, First Insight, Fujitsu, Infor, Epicor and Vistex
In recent times, huge amounts of data from location-based social networks and high speed data from telecoms have affected travel behavior. Regrettably, research to understand travel behavior has not progressed as quickly.
In most places, transport demand models are still based on poorly understood new social media structures.
Applications of big data in the transportation industry
Some applications of big data by governments, private organizations and individuals include:
Big Data Providers in this industry include: Qualcomm and Manhattan Associates
The image below shows some of the main challenges in the energy and utilities industry.
Applications of big data in the energy and utilities industry
Smart meter readers allow data to be collected almost every 15 minutes as opposed to once a day with the old meter readers. This granular data is being used to analyze consumption of utilities better which allows for improved customer feedback and better control of utilities use.
In utility companies the use of big data also allows for better asset and workforce management which is useful for recognizing errors and correcting them as soon as possible before complete failure is experienced.
Big Data Providers in this industry include: Alstom Siemens ABB and Cloudera
Having gone through 10 industry verticals including how big data plays a role in these industries, here are a few key takeaways:
Find out how applications of Big Data play a major role across banking, healthcare, education, manufacturing, Insurance, retail, and several other industries.
Maryanne Gaitho holds a degree in Sociology and writes on a wide range of topics ranging from technology to business and social issues. She has a background in IT and Relationship Management having worked for a multi-national mobile manufacturer and a multi-national bank respectively and has been involved in several high impact social projects through NGOs. Some of the topics she has written about and that have been published include; big data, project management, online Marketing and Salesforce.
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