In this article, Manuel Lloyd explains why IoT really needs an ITIL framework
Learn the basic concepts and terms of ITIL that will help you gain familiarity with the core components of the exam. Click to read key concepts and summary here
Compiled by ITIL experts and successful exam-takers, this article lists the important books to read when preparing for the ITIL Foundation Certification exam.
This eBook is a complete guide to the ITIL 2011 Foundation certification exam. It covers the exam syllabus and format, and provides a handy mind-map to help you remember key concepts.
This article covers the differences between the ITIL 2011 and ITIL V3 certification exams.
Understand the various ITIL V3 job profiles and roles that are available along with the responsibilities associated with each job are summarized in this topic.
Here is a complete guide to ITIL certification exams.
SLAs can be structured in a variety of ways. Find out what factors you need to consider when planning how to do so.
Ever wondered what goes on behind the smooth management operations of an IT businesses? Here's an overview of Information Technology Service Management.
This eBook offers a concise guide which helps budding TOGAF professionals who are just starting out to implement TOGAF effectively and with minimal hassle.
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