What you will learn in this free Customer Service with Generative

  • Enhancing Customer Service with Generative AI_

    • Introduction

      00:58
      • Introduction
        00:58

    • Lesson 1: The Digital Transformation of Customer Service

      03:58
      • The Digital Transformation of Customer Service
        03:58

    • Lesson 2: AI-Powered Chatbots and Virtual Assistance Benefits

      09:19
      • AI-Powered Chatbots and Virtual Assistance Benefits
        09:19

    • Lesson 3: Personalizing Customer Interactions

      04:36
      • Personalizing Customer Interactions
        04:36

    • Lesson 4: Efficient Customer Feedback Management

      12:30
      • Efficient Customer Feedback Management
        12:30

    • Lesson 5: Enhancing Knowledge Bases and FAQ's

      04:47
      • Enhancing Knowledge Bases and FAQ's
        04:47

    • Lesson 6: Call Centre Automation and Optimization

      06:46
      • Call Centre Automation and Optimization
        06:46

    • Lesson 7: Proactive Customer Engagement

      04:11
      • Proactive Customer Engagement
        04:11

    • Lesson 8: Ethical and Practical Consideration

      06:00
      • Ethical and Practical Consideration
        06:00

    • Lesson 9: Key Takeaways

      01:31
      • Key Takeaways
        01:31

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, OPM3 and the PMI ATP seal are the registered marks of the Project Management Institute, Inc.