ITIL 4 Practice Exam Questions - Free Practice Test

Simplilearn’s ITIL 4 practice exam is a great means to test your ITIL skills before appearing for the ITIL 4 certification exam. The ITIL 4 foundation practice exam is free for all and contains questions that are in line with the ones that you can expect to come across in the final certification exam. You can take the exam as many times as you want, which means if you don’t do well in the first attempt, you can come back again to take the ITIL 4 mock test whenever you want. Give this test a go today!

  • 25 Questions,
  • 30 Minutes
Related course

ITIL® 4 Foundation

ITIL® 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training ...


1. This is a FREE test and can be attempted multiple times. But it is recommended to take the test when you are ready for best practice experience.

2. Test Duration: 30 Minutes

3. Number of questions: 25 Multiple Choice Questions

4. Each question has multiple options out of which one or more may be correct

5. You can pause the test in between and you are allowed to re-take the test later. Your test will resume from where you left, but the test time will be reduced by the amount of time you've taken in the previous attempt.

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1. What is the purpose of problem management?
2. What is the definition of utility?
3. Which activity captures the demand for incident resolution and service requests?
4. Which value chain activity ensures the availability of service components?
5. Which of the following is an example of incident?
6. "New or changed components are deployed to all targets at the same time. Which type of deployment approach does this statement represent?
7. What is an event?
8. Which of the following is a standard change?
9. Which two needs should change control balance?
10. What are the types of asset management?
11. Which of the following are problem control activities? 1. Performing trend analysis of incident records 2. Preassessing the status of known errors that have not been resolved 3. Prioritizing problems for analysis based on the risk 4. Finding and documenting a workaround for future incidents when a problem cannot be resolved quickly
12. What is the best way to track and manage improvements?
13. Which ITIL concept describes governance?
14. Which practice ensures that stakeholders' needs are understood and product and services are prioritized appropriately?
15. Which of the following is NOT a key skillset required for service desk agents?
16. Which of the following can be used to access service desks?
17. Which of the following is an example of workaround?
18. What is the purpose of service level management?
19. Which of the following is NOT an activity of supplier management?
20. Arrange the following steps of software lifecycle in correct order. 1. Retire 2. Test 3. Operate 4. Deploy 5. Ideation 6. Develop 7. Design
21. How does configuration management support deliver and support of value chain activity?
22. What is a workaround?
23. Which practice identifies metrics that reflect a customer’s experience of a service?
24. How does categorization of incidents assist the incident management practice?
25. Which is a potential benefit of using an IT service management tool to support the 'incident management' practice?
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Frequently Asked Questions

  • What is the ITIL 4 practice test?

    The ITIL 4 foundation free practice test is a mock up of the ITIL 4 Foundation certification exam organized by AXELOS. The test comprises of 25 multiple choice questions that you can expect to face in the actual certification exam. The test aims to validate your understanding of the ITIL framework and its key concepts.

  • Who can take up this ITIL 4 mock exam?

    Candidates preparing for the ITIL Foundation certification exam conducted by AXELOS can take up this ITIL 4 Foundation online test.

  • What will I learn from the ITIL 4 foundation exam dumps?

    The ITIL 4 practice exam is ideal for individuals who wish to test their expertise in ITIL service lifecycle and its related concepts. These 25 ITIL 4 test questions verify if you have prepared well and know about the recent trends and best practices for enhancing the quality of IT services across enterprises.

  • What are the requirements to take up this ITIL 4 exam prep practice test?

    This ITIL 4 mock test comes with no prerequisites.

  • Will the Practice Tests be updated frequently?

    Yes, the subject matter experts look for every latest trend and update all those are relevant to the subject in this ITIL 4 mock test.

  • Will the ITIL 4 foundation practice exam help in clearing the actual certification exam?

    Yes, this simulation test gives you a look and feel of the actual certification exam questions. You can appear for the ITIL 4 Foundation certification exam with confidence after you attempt this ITIL 4 mock test.

  • What is included in the ITIL 4 simulation exam?

    The test includes 25 multiple choice questions to be attempted in 30 minutes. You can, however, pause the test if required and resume later.

  • Can I retake this ITIL 4 practice exam?

    There is no limit on the number of attempts that you take for the test. That said, it is recommended to take up answering these ITIL 4 practice test questions only when you have done enough preparation.

  • Are these the same ITIL 4 multiple choice questions I'll see on the real exam?

    Yes, these ITIL 4 foundation practice test questions are demonstrative of the real ITIL 4 certification exam.

  • I didn’t do well on the ITIL 4 mock test. What should I do now?

    You can take the test again if you feel your performance was not up to the mark. To gain an in-depth understanding of the ITIL framework and how it enhances IT Service Management, you can take up Simplilearn’s ITIL® 4 Foundation Certification Training Course. It will help you prepare better for the exam.

  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.

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