ITIL 4 Practice Exam Questions - Free Practice Test

Simplilearn’s ITIL 4 practice exam is a great means to test your ITIL skills before appearing for the ITIL 4 certification exam. The ITIL 4 foundation practice exam is free for all and contains questions that are in line with the ones that you can expect to come across in the final certification exam. You can take the exam as many times as you want, which means if you don’t do well in the first attempt, you can come back again to take the ITIL 4 mock test whenever you want. Give this test a go today!

  • 25 Questions,
  • 30 Minutes
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1. This is a FREE test and can be attempted multiple times. But it is recommended to take the test when you are ready for best practice experience.

2. Test Duration: 30 Minutes

3. Number of questions: 25 Multiple Choice Questions

4. Each question has multiple options out of which one or more may be correct

5. You can pause the test in between and you are allowed to re-take the test later. Your test will resume from where you left, but the test time will be reduced by the amount of time you've taken in the previous attempt.

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1. What is the purpose of problem management?
2. What is the definition of utility?
3. Which activity captures the demand for incident resolution and service requests?
4. Which value chain activity ensures the availability of service components?
5. Which of the following is an example of incident?
6. "New or changed components are deployed to all targets at the same time. Which type of deployment approach does this statement represent?
7. What is an event?
8. Which of the following is a standard change?
9. Which two needs should change control balance?
10. What are the types of asset management?
11. Which of the following are problem control activities? 1. Performing trend analysis of incident records 2. Preassessing the status of known errors that have not been resolved 3. Prioritizing problems for analysis based on the risk 4. Finding and documenting a workaround for future incidents when a problem cannot be resolved quickly
12. What is the best way to track and manage improvements?
13. Which ITIL concept describes governance?
14. Which practice ensures that stakeholders' needs are understood and product and services are prioritized appropriately?
15. Which of the following is NOT a key skillset required for service desk agents?
16. Which of the following can be used to access service desks?
17. Which of the following is an example of workaround?
18. What is the purpose of service level management?
19. Which of the following is NOT an activity of supplier management?
20. Arrange the following steps of software lifecycle in correct order. 1. Retire 2. Test 3. Operate 4. Deploy 5. Ideation 6. Develop 7. Design
21. How does configuration management support deliver and support of value chain activity?
22. What is a workaround?
23. Which practice identifies metrics that reflect a customer’s experience of a service?
24. How does categorization of incidents assist the incident management practice?
25. Which is a potential benefit of using an IT service management tool to support the 'incident management' practice?
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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.

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