Learn the basic concepts and terms of ITIL that will help you gain familiarity with the core components of the exam. Click to read key concepts and summary here
Compiled by ITIL experts and successful exam-takers, this article lists the important books to read when preparing for the ITIL Foundation Certification exam.
This article covers the differences between the ITIL 2011 and ITIL V3 certification exams.
SLAs can be structured in a variety of ways. Find out what factors you need to consider when planning how to do so.
Here are the 12 top reasons why an Enterprise Architecture professional ought to do a TOGAF training and certification course.
Understand the various ITIL V3 job profiles and roles that are available along with the responsibilities associated with each job are summarized in this topic.
Need clarity about the differences between critical success factors and key performance indicators in ITIL? This piece answers all your questions.
This article talks about the various certifications in ITIL and their advantages.
This article talks about the steps to building a successful career in IT Service and Management.
This article talks about the future trends of IT Service Management.
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