IT Service and Architecture(107)

What is Incident Management? Process, Benefits, Practices
Article

What is Incident Management? Process, Benefits, Practices

Learn what incident management is, how it works, and why it's essential for maintaining seamless IT service operations.

By Vanshika AgrawalLast updated on Jun 30, 2025
What Is an IT Architect? A Look at the Job Description, Role, Salary, and Necessary Skills
Article

What Is an IT Architect? A Look at the Job Description, Role, Salary, and Necessary Skills

Let’s explore this critical role, including defining the position, what they do, the roles they play.

By SimplilearnLast updated on Jun 28, 2025
Where IoT Fits in Today’s Modern ITSM Frameworks
Article

Where IoT Fits in Today’s Modern ITSM Frameworks

IT professionals are the ones who bring most of these great IoT efficiencies to life. Read on to know more!

By Stuart RauchLast updated on Jun 28, 2025
ITIL 3 vs. ITIL 4: The Major Differences
Article

ITIL 3 vs. ITIL 4: The Major Differences

This new version, named ITIL® 4, is slated for release in the first quarter of 2019.

By John TerraLast updated on Jun 28, 2025
Difference Between ITIL® 2011 & ITIL 3 Processes
Article

Difference Between ITIL® 2011 & ITIL 3 Processes

This article covers the differences between the ITIL 2011 and ITIL 3 certification exams.

By ChandanaLast updated on Jun 28, 2025
Defining Requirements - Service V Model approach ITIL® v3
Article

Defining Requirements - Service V Model approach ITIL® v3

ITIL V3 service design provides a roadmap for defining the needs for designing, building and testing a service package as well as checkpoints to meet. Learn all about it as you go through this piece.

By Vijay ReddyLast updated on Jun 28, 2025
6 Warning Signs Your ITSM and ITIL Teams Need a Reset
Article

6 Warning Signs Your ITSM and ITIL Teams Need a Reset

Here's a list of warning signs that your ITSM operation might be caught flat-footed.

By Stuart RauchLast updated on Jun 19, 2025
Change Manager Job Description: Key Roles and Responsibilities
Article

Change Manager Job Description: Key Roles and Responsibilities

Curious what a Change Manager does? See their job description & learn how they help companies to navigate big changes.

By Vanshika AgrawalLast updated on Jun 19, 2025
Service Desk Analyst Salary In India Breakdown [2025]
Article

Service Desk Analyst Salary In India Breakdown [2025]

Explore the in-depth analysis of Service Desk Analyst salaries in India for 2025.

By SimplilearnLast updated on Jun 19, 2025
Areas to Focus on While Upskilling Your IT Teams
Article

Areas to Focus on While Upskilling Your IT Teams

Here are five areas that should head your strategic discussions to focus on while upskilling your IT team

By Shivam AroraLast updated on Jun 19, 2025
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