Learn the basic concepts and terms of ITIL that will help you gain familiarity with the core components of the exam. Click to read key concepts and summary here
Compiled by ITIL experts and successful exam-takers, this article lists the important books to read when preparing for the ITIL Foundation Certification exam.
This article covers the differences between the ITIL 2011 and ITIL V3 certification exams.
Understand the various ITIL V3 job profiles and roles that are available along with the responsibilities associated with each job are summarized in this topic.
SLAs can be structured in a variety of ways. Find out what factors you need to consider when planning how to do so.
Ever wondered what goes on behind the smooth management operations of an IT businesses? Here's an overview of Information Technology Service Management.
Need clarity about the differences between critical success factors and key performance indicators in ITIL? This piece answers all your questions.
How do you modify your services according to the business expectations as well as the needs of the customers? ITIL service transition is the answer. Find out how you can use it to sustain and thrive i...
This article talks about the benefits of the ITIL to a professional's career.
ITIL V3 service design provides a roadmap for defining the needs for designing, building and testing a service package as well as checkpoints to meet. Learn all about it as you go through this piece.
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