What Is a Service Level Agreement and the Types of SLA

SLAs can be structured in a variety of ways. Find out what factors you need to consider when planning how to do so.

Difference Between ITIL® 2011 & ITIL 3 Processes

This article covers the differences between the ITIL 2011 and ITIL 3 certification exams.

ITIL®: CSF & KPIs

Need clarity about the differences between critical success factors and key performance indicators in ITIL?

How to Become a Systems Analyst: Tips for Aspiring Analysts

Learn how to become a Systems Analyst with our comprehensive guide.

The ITIL Intermediate Certification: The What, Why and How

This article provides an overview of the ITIL Certification, examination process.

Implementing ITIL? 10 things every IT Manager should know

As an old adage goes, ‘Change is inevitable’, however the key lies in adapting to variations and evolving stronger and successful.

Lifecycle versus Capability Courses (ITIL® V3)

This post is based on Lifecycle versus Capability Courses (ITIL® V3) including concepts such as ITSM history, ITIL® lifecycle and capability courses, difference between both and more.

Beyond Job Titles:ITIL® 4 Roles and Responsibilities

Understand the various ITIL® 4 job profiles and roles that are available along with the responsibilities

7 Common ITIL Misconceptions

This article makes an attempt to answer all the queries and break the major myths that are associated with Information Technology Infrastructure Library

5 Common ITIL-Adoption Mistakes Committed by ITIL Newbies

Clearing ITIL certification is just the beginning of a whole new professional grind.