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Course Curriculum

Course Content

  • Lean Six Sigma Application in Information Technology

    Preview
    • Course Introduction

      02:08Preview
      • Introduction
        02:08
    • Lesson 00 - Course Overview

      04:09Preview
      • 0.1 Course Overview
        00:16
      • 0.2 Key Features
        00:11
      • 0.3 Objectives
        00:30
      • 0.4 Course Overview
        00:47
      • 0.5 Course Prerequisites
        00:16
      • 0.6 Course Purpose and Target Audience
        00:49
      • 0.7 Value to Professionals
        00:40
      • 0.8 Lessons Covered
        00:15
      • 0.9 Lessons Covered (contd)
        00:04
      • 0.10 Lessons Covered (contd)
        00:11
      • 0.11 Conclusion Slide
        00:10
    • Lesson 01 - Basic Lean Six Sigma Concepts

      14:41Preview
      • 1.1 Basic Lean Six Sigma Concepts
        00:23
      • 1.2 Objectives
        00:24
      • 1.3 Basic Lean Six Sigma Concepts Topic 1 What is Lean Six Sigma
        00:05
      • 1.4 Lean Six Sigma Defined
        01:16
      • 1.5 Integration of Lean and Six Sigma
        01:51
      • 1.6 Four Disciplines of Lean Six Sigma
        00:39
      • 1.7 Eight Forms of Waste
        01:02
      • 1.8 Basic Lean Six Sigma Concepts Topic 2 History of Lean Six Sigma
        00:04
      • 1.9 History of Lean Six Sigma
        00:42
      • 1.10 History of Lean
        01:36
      • 1.11 History of Six Sigma
        01:12
      • 1.12 Rise of Lean Six Sigma
        00:23
      • 1.13 Basic Lean Six Sigma Concepts Topic 3 Process Improvement (DMAIC) and Process Design (DMADV)
        00:06
      • 1.14 Process Improvement and Process Design
        01:25
      • 1.15 DMAIC
        01:32
      • 1.16 DMADV
        01:03
      • 1.17 Quiz
      • 1.18 Summary
        00:46
      • 1.19 Conclusion
        00:12
    • Lesson 02 - Application of Lean Six Sigma in IT

      22:33Preview
      • 2.1 Lesson 02 Application of Lean Six Sigma in IT
        00:22
      • 2.2 Objectives
        00:29
      • 2.3 Application of Lean Six Sigma in IT Topic 1 Core IT Functions and Processes
        00:13
      • 2.4 Core IT Functions
        00:52
      • 2.5 Plan Functions
        00:52
      • 2.6 IT Planning
        02:03
      • 2.7 Build Functions
        00:39
      • 2.8 IT Build
        01:19
      • 2.9 Run Functions
        00:16
      • 2.10 IT Run
        00:55
      • 2.11 Role of IT in Organizations
        00:54
      • 2.12 Strategic Role of IT
        00:22
      • 2.13 Tactical Role of IT
        01:15
      • 2.14 Application of Lean Six Sigma in IT Topic 2 Common Challenges in IT
        00:11
      • 2.15 Common Challenges in IT
        00:23
      • 2.16 Critical Planning Processes
        01:54
      • 2.17 Critical Build Processes
        01:11
      • 2.18 Critical Run Processes
        01:36
      • 2.19 Common Planning Challenges
        00:35
      • 2.20 Common Build Challenges
        00:37
      • 2.21 Common Run Challenges
        00:40
      • 2.22 Application of Lean Six Sigma in IT Topic 3 Addressing Common IT Challenges with Lean Six Sigma
        00:13
      • 2.23 Four Disciplines of Plan Function
        00:50
      • 2.24 Four Disciplines of Build Process
        00:33
      • 2.25 Four Disciplines of Run Function
        00:42
      • 2.26 Cost, Quality, and Time
        01:49
      • 2.27 Quiz
      • 2.28 Summary
        00:38
      • 2.29 Conclusion
        00:10
    • Lesson 03 - Define

      23:52Preview
      • 3.1 Lesson 03 Define
        00:21
      • 3.2 Objectives
        00:32
      • 3.3 Define Phase Review
        00:50
      • 3.4 Define Topic 1 IT Project Prioritization
        00:06
      • 3.5 Project Prioritization
        00:32
      • 3.6 Importance of Prioritization
        00:51
      • 3.7 Timing of Prioritization
        00:24
      • 3.8 Prioritization Team
        00:49
      • 3.9 Project Prioritization Process
        00:47
      • 3.10 Define Topic 1 Case Study Using a Prioritization Matrix to Prioritize IT Projects
        00:05
      • 3.11 Background
        01:16
      • 3.12 Prioritization Activity
        00:23
      • 3.13 Case Study Question 1
        00:20
      • 3.14 Case Study Question 2
        00:13
      • 3.15 Prioritization Criteria
        00:30
      • 3.16 Prioritization Matrix
        00:36
      • 3.17 Prioritization Matrix (cont.)
        00:09
      • 3.18 Case Study Question 3
        00:24
      • 3.19 Define Topic 2 Chartering IT projects
        00:08
      • 3.20 Project Chartering
        00:24
      • 3.21 Project Charter
        00:51
      • 3.22 Stakeholder Analysis
        00:43
      • 3.23 Importance of Stakeholder Analysis
        00:45
      • 3.24 Stakeholder Identification
        01:20
      • 3.25 Stakeholder Analysis
        00:47
      • 3.26 High-level Project Plan
        00:31
      • 3.27 Components
        00:48
      • 3.28 Define Topic 3 Voice of the Customer Techniques for Requirements Gathering
        00:08
      • 3.29 Requirements Gathering
        00:34
      • 3.30 Importance of Customer Requirements
        00:32
      • 3.31 Soliciting Requirements
        00:30
      • 3.32 Obtaining Voice of the Customer
        01:51
      • 3.33 Consolidating Requirements
        00:54
      • 3.34 Define Topic 4 Assessing Project Risk
        00:06
      • 3.35 Assessing Project Risk
        00:34
      • 3.36 Impact Analysis
        00:54
      • 3.37 FMEA
        01:27
      • 3.38 Quiz
      • 3.39 Summary
        00:49
      • 3.40 Conclusion
        00:08
    • Lesson 04 - Measure

      44:27Preview
      • 4.1 Lesson 04 Measure
        00:18
      • 4.2 Objectives
        00:28
      • 4.3 Measure Phase Review
        00:57
      • 4.4 Measure Topic 1 Basic Statistics Review
        00:09
      • 4.5 Importance of Statistics
        00:48
      • 4.6 Purpose of Statistics
        00:57
      • 4.7 Basic Statistics in a Lean Six Sigma Project
        00:59
      • 4.8 Population vs. Sample
        01:22
      • 4.9 Data Types
        01:04
      • 4.10 Data Types (contd.)
        00:34
      • 4.11 Continuous Data Tools
        00:44
      • 4.12 Discrete Data Tools
        00:47
      • 4.13 Basic Statistics
        00:36
      • 4.14 Measures of Location
        01:40
      • 4.15 Measures of Spread
        01:07
      • 4.16 Graphing Basic Stats
        00:38
      • 4.17 Box Plots
        01:17
      • 4.18 Histograms
        00:32
      • 4.19 Dot Plot
        00:43
      • 4.20 Main Effects Plot
        00:49
      • 4.21 Normal Distribution
        00:47
      • 4.22 Normal Distribution Probabilities
        00:47
      • 4.23 Central Limit Theorem
        00:37
      • 4.24 Central Limit Theorem in Pictures
        02:08
      • 4.25 Central Limit Theorem
        02:08
      • 4.26 Measure Topic 2 Common IT Metrics and Data Sources
        00:05
      • 4.27 IT Metrics
        02:11
      • 4.28 Plan Metrics and Data Sources
        01:46
      • 4.29 Build Metrics and Data Sources
        01:39
      • 4.30 Run Metrics and Data Sources
        01:07
      • 4.31 Measure Topic 3 Measurement Systems Analysis in IT
        00:09
      • 4.32 Measurement Systems Analysis
        00:38
      • 4.33 Gauge MSA
        01:16
      • 4.34 Attribute MSA
        00:50
      • 4.35 Attribute MSA Process
        00:41
      • 4.36 MSA Output
        00:46
      • 4.37 MSA Output
        00:18
      • 4.38 MSA Output Each Appraiser vs. Standard
        00:18
      • 4.39 MSA Output Between Appraisers
        00:15
      • 4.40 MSA Output All Appraisers vs. Standard
        00:34
      • 4.41 Measure Topic 3 Case Study—Should I trust this data
        00:11
      • 4.42 MSA Case Study Background
        00:55
      • 4.43 MSA Case Study Set up
        00:39
      • 4.44 MSA Case Study Results
        00:06
      • 4.45 MSA Case Study Results
        00:05
      • 4.46 MSA Case Study—Results
        00:05
      • 4.47 MSA Case Study Results
        00:06
      • 4.48 Case Study Question 1
        00:10
      • 4.49 Case Study Question 2
        00:09
      • 4.50 Case Study Question 3
        00:19
      • 4.51 Measure Topic 4 Determining Process Capability for Common IT Processes
        00:09
      • 4.52 Process Capability Defined
        00:36
      • 4.53 Uses of Process Capability
        01:14
      • 4.54 Process Capability Terminology
        00:28
      • 4.55 Cpk Defined
        00:58
      • 4.56 Conducting a Process Capability Study
        00:39
      • 4.57 Process Capability Data Types
        01:06
      • 4.58 Quiz
      • 4.59 Summary
        00:49
      • 4.60 Statistical Formulas
        00:06
      • 4.61 conclusion
        00:08
    • Lesson 05 - Analyze

      26:31Preview
      • 5.1 Lesson 05 Analyze
        00:19
      • 5.2 Objectives
        00:30
      • 5.3 Analyze Phase Review
        01:43
      • 5.4 Analyze Topic 1 Regression Analysis for Software Development
        00:12
      • 5.5 Regression Analysis
        00:44
      • 5.6 Types of Regression Analysis
        00:45
      • 5.7 Simple Linear Regression Steps
        00:42
      • 5.8 Simple Linear Regression Output
        00:45
      • 5.9 Simple Linear Regression Output (contd.)
        02:43
      • 5.10 Regression Testing
        00:52
      • 5.11 Benefits of Regression Testing
        00:43
      • 5.12 Methods of Regression Testing
        01:02
      • 5.13 Analyze Topic 2 Case Study 1
        00:16
      • 5.14 Background
        01:05
      • 5.15 Case Study Data
        00:11
      • 5.16 Simple Linear Regression Output
        00:07
      • 5.17 Case Study Question 1
        00:12
      • 5.18 Case Study Question 2
        00:11
      • 5.19 Case Study Question 3
        00:16
      • 5.20 Case Study Question 4
        00:20
      • 5.21 Analyze Topic 3 Hypothesis Testing
        00:10
      • 5.22 Hypothesis Testing Overview
        00:44
      • 5.23 Hypothesis Testing Decision Criteria
        00:42
      • 5.24 Hypothesis Testing Statistical Terms
        00:49
      • 5.25 Hypothesis Testing Preparation
        00:50
      • 5.26 Hypothesis Testing Recipe
        00:54
      • 5.27 Hypothesis Tests for Continuous Data
        01:00
      • 5.28 Hypothesis Tests for Discrete Data
        00:30
      • 5.29 Call Center Data Hypothesis Tests
        00:54
      • 5.30 Analyze Topic 4 Case Study 2
        00:17
      • 5.31 Background
        01:03
      • 5.32 Scenario 1
        00:50
      • 5.33 Case Study Question 1
        00:19
      • 5.34 ANOVA Results
        00:11
      • 5.35 Case Study Question 2
        00:20
      • 5.36 Outcome
        00:21
      • 5.37 Scenario 2
        00:44
      • 5.38 Data Collection Sample
        00:11
      • 5.39 Case Study Question 3
        00:19
      • 5.40 T Test Results
        00:06
      • 5.41 Case Study Question 4
        00:21
      • 5.42 Outcome
        00:28
      • 5.43 Quiz
      • 5.44 Summary
        00:41
      • 5.45 Conclusion
        00:09
    • Lesson 06 - Improve

      21:08Preview
      • 6.1 Lesson 06 Improve
        00:18
      • 6.2 Objectives
        00:28
      • 6.3 Improve Phase Review
        00:43
      • 6.4 Improve Topic 1 Lean Techniques Applied to IT
        00:11
      • 6.5 Lean Principles
        02:42
      • 6.6 Lean in IT
        00:26
      • 6.7 Lean in Plan
        01:00
      • 6.8 Lean in Build
        00:54
      • 6.9 Lean in Run
        00:50
      • 6.10 Improve Topic 2 Identifying Waste in IT
        00:12
      • 6.11 Eight Forms of Waste
        00:27
      • 6.12 Waste 1 Defects
        00:26
      • 6.13 Waste 2 Over Production
        00:27
      • 6.14 Waste 3 Waiting
        00:25
      • 6.15 Waste 4 Neglected Talent
        00:19
      • 6.16 Waste 5 Transportation
        00:22
      • 6.17 Waste 6 Inventory
        00:31
      • 6.18 Waste 7 Motion
        00:17
      • 6.19 Waste 8 Excess Processing
        00:28
      • 6.20 Identifying Waste in IT
        01:00
      • 6.21 Documenting Waste
        00:37
      • 6.22 Improve Topic 3 5S for Virtual Workspaces
        00:12
      • 6.23 5S Overview
        00:38
      • 6.24 5S Framework
        00:42
      • 6.25 5S Sort
        01:00
      • 6.26 5S Set in Order
        00:45
      • 6.27 5S Shine
        00:22
      • 6.28 5S Standardize
        00:26
      • 6.29 5S Sustain
        00:27
      • 6.30 Improve Topic 4 OEE for Assessing Performance of IT Infrastructure
        00:12
      • 6.31 Overall Equipment Effectiveness
        00:48
      • 6.32 Overall Equipment Effectiveness (OEE) for Server Monitoring
        00:43
      • 6.33 Overall Equipment Effectiveness Program Steps
        00:59
      • 6.34 Quiz
      • 6.35 Summary
        00:43
      • 6.36 Conclusion
        00:08
    • Lesson 07 - Control

      22:13Preview
      • 7.1 Lesson 07 Control
        00:15
      • 7.2 Objectives
        00:26
      • 7.3 Control Phase Review
        00:33
      • 7.4 Control Topic 1 Control Charts for Common IT Metrics
        00:08
      • 7.5 Control Chart
        00:28
      • 7.6 Types of Variation
        00:48
      • 7.7 Control Chart Terminology
        01:05
      • 7.8 Data Types
        01:07
      • 7.9 Control Chart Selection Continuous Data
        00:38
      • 7.10 Control Chart Selection Discrete Data
        00:37
      • 7.11 Interpreting Control Charts
        00:42
      • 7.12 Out of Control Points
        00:29
      • 7.13 Common IT Metrics and Control Charts
        00:48
      • 7.14 Steps to Create a Monitoring Program
        01:35
      • 7.15 Control Topic 2 Case Study 1
        00:11
      • 7.16 Background
        00:48
      • 7.17 Case Study Question 1
        00:18
      • 7.18 Control Chart Set Up
        00:17
      • 7.19 Control Chart Results
        00:13
      • 7.20 Case Study Question 2
        00:10
      • 7.21 Case Study Question 3
        00:27
      • 7.22 Control Topic 3 Visual Management in IT
        00:07
      • 7.23 Basics of Visual Management
        00:35
      • 7.24 Visual Management Example
        00:27
      • 7.25 Agile Project Management
        00:23
      • 7.26 Project Burn Down Chart
        00:37
      • 7.27 Kanban Board
        00:31
      • 7.28 Visual Boards
        00:30
      • 7.29 Visual Board Example
        01:19
      • 7.30 Visual Management Guidelines
        00:52
      • 7.31 Control Topic 4 Case Study 2
        00:11
      • 7.32 Background
        00:51
      • 7.33 Subset of Metrics
        00:07
      • 7.34 Case Study Question 1
        00:22
      • 7.35 Revised Metrics
        00:13
      • 7.36 Visual Board Updated
        00:48
      • 7.37 Case Study Question 2
        00:18
      • 7.38 Case Study Question 3
        00:15
      • 7.39 Quiz
      • 7.40 Summary
        00:52
      • 7.041 Conclusion
        00:52
    • Lesson 08 - DFSS in IT

      20:07Preview
      • 8.1 Lesson 08 DFSS in IT
        00:18
      • 8.2 Objectives
        00:26
      • 8.3 DFSS in IT Topic 1 Overview of DFSS
        00:10
      • 8.4 Development Challenges
        01:00
      • 8.5 Success Factors
        00:39
      • 8.6 Design for Six Sigma
        01:31
      • 8.7 DFSS Questions
        00:32
      • 8.8 DFSS Deliverables
        01:02
      • 8.9 DFSS and Lean
        01:32
      • 8.10 DFSS in IT Topic 2 SDLC vs. DFSS
        00:11
      • 8.11 SDLC Overview
        00:25
      • 8.12 General SDLC Steps
        00:50
      • 8.13 SDLC Waterfall
        01:11
      • 8.14 SDLC Agile
        01:32
      • 8.15 SDLC and DFSS
        01:05
      • 8.16 Leveraging DFSS as SDLC Methodology
        00:47
      • 8.17 Quality Functional Deployment
        00:28
      • 8.18 QFD Phases
        00:32
      • 8.19 QFD 1 Steps
        00:33
      • 8.20 QFD 1 Steps (contd.)
        00:28
      • 8.21 Completed QFD 1 Example
        00:10
      • 8.22 Completed QFD 1 Example (contd.)
        00:09
      • 8.23 DFSS in IT Topic 3 Case Study
        00:10
      • 8.24 Background
        00:38
      • 8.25 Case Study Question 1
        00:15
      • 8.26 VOC Output
        00:11
      • 8.27 Case Study Question 2
        00:17
      • 8.28 Functional Requirements
        00:13
      • 8.29 Case Study Question 3
        00:14
      • 8.30 Relationship Matrix
        00:22
      • 8.31 Correlation Matrix
        00:33
      • 8.32 Case Study Question 4
        00:15
      • 8.33 Rating Exercise Output
        00:24
      • 8.34 Case Study Question 5
        00:23
      • 8.35 Quiz
      • 8.36 Summary
        00:31
      • 8.37 Conclusion
        00:10

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  • Disclaimer
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