Course Description

  • What’s the focus of this course?

    Lean Six Sigma Application in Information Technology is an industry-specific course on the application of Lean Six Sigma in Information Technology. This course emphasizes Lean Six Sigma concepts and tools to address challenges faced by IT organizations in implementing process improvements. It also highlights examples and case studies to reinforce and provide insight on the improvements that are possible by implementing Lean Six Sigma.

    The course offered by Simplilearn includes only online training. The courseware includes case studies and relevant examples for better understanding of the key concepts.

  • What are the course objectives?

    At the end of Simplilearn’s training in Lean Six Sigma Application in Information Technology, you will be able to:
    • Discuss common IT challenges using the Lean Six Sigma framework
    • Review voice of the customer techniques in the requirements gathering process
    • Explain the uses of metrics to measure performance
    • Describe the application of lean principles to remove wastes
    • Describe the uses of metrics and control charts to ensure stability of IT processes

  • What is the value of this course to the professionals?

    At the end of this course, professionals will be able to:
    • Identify a problem or an opportunity for improvement,
    • Demonstrate knowledge of Lean Six Sigma tools and processes,
    • Leverage Lean concepts to reduce waste in processes,
    • Emphasize value creation,
    • Assist with data collection and analysis for Green Belt or Black Belt projects,
    • Solve problems with data and analytics, and
    • Identify the gaps in a process and fix them.

  • Who should take this course?

    The Lean Six Sigma Application in Information Technology course will enhance the skills and expertise of the following professionals:
    • Quality Manager
    • Quality Analyst
    • Lean Consultant
    • Quality Assurance
    • Quality Control
    • Project manager
    • Operations Manager
    This course can also be taken by other aspirants and students who wish to gain a thorough understanding of the application of Lean Six Sigma in the Information Technology sector and want to apply the methodologies and quality control process within their organization.

Course Preview

    • Course Introduction

      02:08
      • Introduction
        02:08
    • Lesson 00 - Course Overview

      04:09
      • 0.1 Course Overview
        00:16
      • 0.2 Key Features
        00:11
      • 0.3 Objectives
        00:30
      • 0.4 Course Overview
        00:47
      • 0.5 Course Prerequisites
        00:16
      • 0.6 Course Purpose and Target Audience
        00:49
      • 0.7 Value to Professionals
        00:40
      • 0.8 Lessons Covered
        00:15
      • 0.9 Lessons Covered (contd)
        00:04
      • 0.10 Lessons Covered (contd)
        00:11
      • 0.11 Conclusion Slide
        00:10
    • Lesson 01 - Basic Lean Six Sigma Concepts

      14:41
      • 1.1 Basic Lean Six Sigma Concepts
        00:23
      • 1.2 Objectives
        00:24
      • 1.3 Basic Lean Six Sigma Concepts Topic 1 What is Lean Six Sigma
        00:05
      • 1.4 Lean Six Sigma Defined
        01:16
      • 1.5 Integration of Lean and Six Sigma
        01:51
      • 1.6 Four Disciplines of Lean Six Sigma
        00:39
      • 1.7 Eight Forms of Waste
        01:02
      • 1.8 Basic Lean Six Sigma Concepts Topic 2 History of Lean Six Sigma
        00:04
      • 1.9 History of Lean Six Sigma
        00:42
      • 1.10 History of Lean
        01:36
      • 1.11 History of Six Sigma
        01:12
      • 1.12 Rise of Lean Six Sigma
        00:23
      • 1.13 Basic Lean Six Sigma Concepts Topic 3 Process Improvement (DMAIC) and Process Design (DMADV)
        00:06
      • 1.14 Process Improvement and Process Design
        01:25
      • 1.15 DMAIC
        01:32
      • 1.16 DMADV
        01:03
      • 1.17 Quiz
      • 1.18 Summary
        00:46
      • 1.19 Conclusion
        00:12
    • Lesson 02 - Application of Lean Six Sigma in IT

      22:45
      • 2.1 Lesson 02 Application of Lean Six Sigma in IT
        00:22
      • 2.2 Objectives
        00:31
      • 2.3 Application of Lean Six Sigma in IT Topic 1 Core IT Functions and Processes
        00:13
      • 2.4 Core IT Functions
        00:52
      • 2.5 Plan Functions
        00:52
      • 2.6 IT Planning
        02:03
      • 2.7 Build Functions
        00:39
      • 2.8 IT Build
        01:19
      • 2.9 Run Functions
        00:16
      • 2.10 IT Run
        00:55
      • 2.11 Role of IT in Organizations
        00:52
      • 2.12 Strategic Role of IT
        00:22
      • 2.13 Tactical Role of IT
        01:27
      • 2.14 Application of Lean Six Sigma in IT Topic 2 Common Challenges in IT
        00:11
      • 2.15 Common Challenges in IT
        00:23
      • 2.16 Critical Planning Processes
        01:54
      • 2.17 Critical Build Processes
        01:11
      • 2.18 Critical Run Processes
        01:36
      • 2.19 Common Planning Challenges
        00:35
      • 2.20 Common Build Challenges
        00:37
      • 2.21 Common Run Challenges
        00:40
      • 2.22 Application of Lean Six Sigma in IT Topic 3 Addressing Common IT Challenges with Lean Six Sigma
        00:13
      • 2.23 Four Disciplines of Plan Function
        00:50
      • 2.24 Four Disciplines of Build Process
        00:33
      • 2.25 Four Disciplines of Run Function
        00:42
      • 2.26 Cost, Quality, and Time
        01:49
      • 2.27 Quiz
      • 2.28 Summary
        00:38
      • 2.29 Conclusion
        00:10
    • Lesson 03 - Define

      23:52
      • 3.1 Lesson 03 Define
        00:21
      • 3.2 Objectives
        00:32
      • 3.3 Define Phase Review
        00:50
      • 3.4 Define Topic 1 IT Project Prioritization
        00:06
      • 3.5 Project Prioritization
        00:32
      • 3.6 Importance of Prioritization
        00:51
      • 3.7 Timing of Prioritization
        00:24
      • 3.8 Prioritization Team
        00:49
      • 3.9 Project Prioritization Process
        00:47
      • 3.10 Define Topic 1 Case Study Using a Prioritization Matrix to Prioritize IT Projects
        00:05
      • 3.11 Background
        01:16
      • 3.12 Prioritization Activity
        00:23
      • 3.13 Case Study Question 1
        00:20
      • 3.14 Case Study Question 2
        00:13
      • 3.15 Prioritization Criteria
        00:30
      • 3.16 Prioritization Matrix
        00:36
      • 3.17 Prioritization Matrix (cont.)
        00:09
      • 3.18 Case Study Question 3
        00:24
      • 3.19 Define Topic 2 Chartering IT projects
        00:08
      • 3.20 Project Chartering
        00:24
      • 3.21 Project Charter
        00:51
      • 3.22 Stakeholder Analysis
        00:43
      • 3.23 Importance of Stakeholder Analysis
        00:45
      • 3.24 Stakeholder Identification
        01:20
      • 3.25 Stakeholder Analysis
        00:47
      • 3.26 High-level Project Plan
        00:31
      • 3.27 Components
        00:48
      • 3.28 Define Topic 3 Voice of the Customer Techniques for Requirements Gathering
        00:08
      • 3.29 Requirements Gathering
        00:34
      • 3.30 Importance of Customer Requirements
        00:32
      • 3.31 Soliciting Requirements
        00:30
      • 3.32 Obtaining Voice of the Customer
        01:51
      • 3.33 Consolidating Requirements
        00:54
      • 3.34 Define Topic 4 Assessing Project Risk
        00:06
      • 3.35 Assessing Project Risk
        00:34
      • 3.36 Impact Analysis
        00:54
      • 3.37 FMEA
        01:27
      • 3.38 Quiz
      • 3.39 Summary
        00:49
      • 3.40 Conclusion
        00:08
    • Lesson 04 - Measure

      44:27
      • 4.1 Lesson 04 Measure
        00:18
      • 4.2 Objectives
        00:28
      • 4.3 Measure Phase Review
        00:57
      • 4.4 Measure Topic 1 Basic Statistics Review
        00:09
      • 4.5 Importance of Statistics
        00:48
      • 4.6 Purpose of Statistics
        00:57
      • 4.7 Basic Statistics in a Lean Six Sigma Project
        00:59
      • 4.8 Population vs. Sample
        01:22
      • 4.9 Data Types
        01:04
      • 4.10 Data Types (contd.)
        00:34
      • 4.11 Continuous Data Tools
        00:44
      • 4.12 Discrete Data Tools
        00:47
      • 4.13 Basic Statistics
        00:36
      • 4.14 Measures of Location
        01:40
      • 4.15 Measures of Spread
        01:07
      • 4.16 Graphing Basic Stats
        00:38
      • 4.17 Box Plots
        01:17
      • 4.18 Histograms
        00:32
      • 4.19 Dot Plot
        00:43
      • 4.20 Main Effects Plot
        00:49
      • 4.21 Normal Distribution
        00:47
      • 4.22 Normal Distribution Probabilities
        00:47
      • 4.23 Central Limit Theorem
        00:37
      • 4.24 Central Limit Theorem in Pictures
        02:08
      • 4.25 Central Limit Theorem
        02:08
      • 4.26 Measure Topic 2 Common IT Metrics and Data Sources
        00:05
      • 4.27 IT Metrics
        02:11
      • 4.28 Plan Metrics and Data Sources
        01:46
      • 4.29 Build Metrics and Data Sources
        01:39
      • 4.30 Run Metrics and Data Sources
        01:07
      • 4.31 Measure Topic 3 Measurement Systems Analysis in IT
        00:09
      • 4.32 Measurement Systems Analysis
        00:38
      • 4.33 Gauge MSA
        01:16
      • 4.34 Attribute MSA
        00:50
      • 4.35 Attribute MSA Process
        00:41
      • 4.36 MSA Output
        00:46
      • 4.37 MSA Output
        00:18
      • 4.38 MSA Output Each Appraiser vs. Standard
        00:18
      • 4.39 MSA Output Between Appraisers
        00:15
      • 4.40 MSA Output All Appraisers vs. Standard
        00:34
      • 4.41 Measure Topic 3 Case Study—Should I trust this data
        00:11
      • 4.42 MSA Case Study Background
        00:55
      • 4.43 MSA Case Study Set up
        00:39
      • 4.44 MSA Case Study Results
        00:06
      • 4.45 MSA Case Study Results
        00:05
      • 4.46 MSA Case Study—Results
        00:05
      • 4.47 MSA Case Study Results
        00:06
      • 4.48 Case Study Question 1
        00:10
      • 4.49 Case Study Question 2
        00:09
      • 4.50 Case Study Question 3
        00:19
      • 4.51 Measure Topic 4 Determining Process Capability for Common IT Processes
        00:09
      • 4.52 Process Capability Defined
        00:36
      • 4.53 Uses of Process Capability
        01:14
      • 4.54 Process Capability Terminology
        00:28
      • 4.55 Cpk Defined
        00:58
      • 4.56 Conducting a Process Capability Study
        00:39
      • 4.57 Process Capability Data Types
        01:06
      • 4.58 Quiz
      • 4.59 Summary
        00:49
      • 4.60 Statistical Formulas
        00:06
      • 4.61 conclusion
        00:08
    • Lesson 05 - Analyze

      26:31
      • 5.1 Lesson 05 Analyze
        00:19
      • 5.2 Objectives
        00:30
      • 5.3 Analyze Phase Review
        01:43
      • 5.4 Analyze Topic 1 Regression Analysis for Software Development
        00:12
      • 5.5 Regression Analysis
        00:44
      • 5.6 Types of Regression Analysis
        00:45
      • 5.7 Simple Linear Regression Steps
        00:42
      • 5.8 Simple Linear Regression Output
        00:45
      • 5.9 Simple Linear Regression Output (contd.)
        02:43
      • 5.10 Regression Testing
        00:52
      • 5.11 Benefits of Regression Testing
        00:43
      • 5.12 Methods of Regression Testing
        01:02
      • 5.13 Analyze Topic 2 Case Study 1
        00:16
      • 5.14 Background
        01:05
      • 5.15 Case Study Data
        00:11
      • 5.16 Simple Linear Regression Output
        00:07
      • 5.17 Case Study Question 1
        00:12
      • 5.18 Case Study Question 2
        00:11
      • 5.19 Case Study Question 3
        00:16
      • 5.20 Case Study Question 4
        00:20
      • 5.21 Analyze Topic 3 Hypothesis Testing
        00:10
      • 5.22 Hypothesis Testing Overview
        00:44
      • 5.23 Hypothesis Testing Decision Criteria
        00:42
      • 5.24 Hypothesis Testing Statistical Terms
        00:49
      • 5.25 Hypothesis Testing Preparation
        00:50
      • 5.26 Hypothesis Testing Recipe
        00:54
      • 5.27 Hypothesis Tests for Continuous Data
        01:00
      • 5.28 Hypothesis Tests for Discrete Data
        00:30
      • 5.29 Call Center Data Hypothesis Tests
        00:54
      • 5.30 Analyze Topic 4 Case Study 2
        00:17
      • 5.31 Background
        01:03
      • 5.32 Scenario 1
        00:50
      • 5.33 Case Study Question 1
        00:19
      • 5.34 ANOVA Results
        00:11
      • 5.35 Case Study Question 2
        00:20
      • 5.36 Outcome
        00:21
      • 5.37 Scenario 2
        00:44
      • 5.38 Data Collection Sample
        00:11
      • 5.39 Case Study Question 3
        00:19
      • 5.40 T Test Results
        00:06
      • 5.41 Case Study Question 4
        00:21
      • 5.42 Outcome
        00:28
      • 5.43 Quiz
      • 5.44 Summary
        00:41
      • 5.45 Conclusion
        00:09
    • Lesson 06 - Improve

      21:08
      • 6.1 Lesson 06 Improve
        00:18
      • 6.2 Objectives
        00:28
      • 6.3 Improve Phase Review
        00:43
      • 6.4 Improve Topic 1 Lean Techniques Applied to IT
        00:11
      • 6.5 Lean Principles
        02:42
      • 6.6 Lean in IT
        00:26
      • 6.7 Lean in Plan
        01:00
      • 6.8 Lean in Build
        00:54
      • 6.9 Lean in Run
        00:50
      • 6.10 Improve Topic 2 Identifying Waste in IT
        00:12
      • 6.11 Eight Forms of Waste
        00:27
      • 6.12 Waste 1 Defects
        00:26
      • 6.13 Waste 2 Over Production
        00:27
      • 6.14 Waste 3 Waiting
        00:25
      • 6.15 Waste 4 Neglected Talent
        00:19
      • 6.16 Waste 5 Transportation
        00:22
      • 6.17 Waste 6 Inventory
        00:31
      • 6.18 Waste 7 Motion
        00:17
      • 6.19 Waste 8 Excess Processing
        00:28
      • 6.20 Identifying Waste in IT
        01:00
      • 6.21 Documenting Waste
        00:37
      • 6.22 Improve Topic 3 5S for Virtual Workspaces
        00:12
      • 6.23 5S Overview
        00:38
      • 6.24 5S Framework
        00:42
      • 6.25 5S Sort
        01:00
      • 6.26 5S Set in Order
        00:45
      • 6.27 5S Shine
        00:22
      • 6.28 5S Standardize
        00:26
      • 6.29 5S Sustain
        00:27
      • 6.30 Improve Topic 4 OEE for Assessing Performance of IT Infrastructure
        00:12
      • 6.31 Overall Equipment Effectiveness
        00:48
      • 6.32 Overall Equipment Effectiveness (OEE) for Server Monitoring
        00:43
      • 6.33 Overall Equipment Effectiveness Program Steps
        00:59
      • 6.34 Quiz
      • 6.35 Summary
        00:43
      • 6.36 Conclusion
        00:08
    • Lesson 07 - Control

      22:13
      • 7.1 Lesson 07 Control
        00:15
      • 7.2 Objectives
        00:26
      • 7.3 Control Phase Review
        00:33
      • 7.4 Control Topic 1 Control Charts for Common IT Metrics
        00:08
      • 7.5 Control Chart
        00:28
      • 7.6 Types of Variation
        00:48
      • 7.7 Control Chart Terminology
        01:05
      • 7.8 Data Types
        01:07
      • 7.9 Control Chart Selection Continuous Data
        00:38
      • 7.10 Control Chart Selection Discrete Data
        00:37
      • 7.11 Interpreting Control Charts
        00:42
      • 7.12 Out of Control Points
        00:29
      • 7.13 Common IT Metrics and Control Charts
        00:48
      • 7.14 Steps to Create a Monitoring Program
        01:35
      • 7.15 Control Topic 2 Case Study 1
        00:11
      • 7.16 Background
        00:48
      • 7.17 Case Study Question 1
        00:18
      • 7.18 Control Chart Set Up
        00:17
      • 7.19 Control Chart Results
        00:13
      • 7.20 Case Study Question 2
        00:10
      • 7.21 Case Study Question 3
        00:27
      • 7.22 Control Topic 3 Visual Management in IT
        00:07
      • 7.23 Basics of Visual Management
        00:35
      • 7.24 Visual Management Example
        00:27
      • 7.25 Agile Project Management
        00:23
      • 7.26 Project Burn Down Chart
        00:37
      • 7.27 Kanban Board
        00:31
      • 7.28 Visual Boards
        00:30
      • 7.29 Visual Board Example
        01:19
      • 7.30 Visual Management Guidelines
        00:52
      • 7.31 Control Topic 4 Case Study 2
        00:11
      • 7.32 Background
        00:51
      • 7.33 Subset of Metrics
        00:07
      • 7.34 Case Study Question 1
        00:22
      • 7.35 Revised Metrics
        00:13
      • 7.36 Visual Board Updated
        00:48
      • 7.37 Case Study Question 2
        00:18
      • 7.38 Case Study Question 3
        00:15
      • 7.39 Quiz
      • 7.40 Summary
        00:52
      • 7.041 Conclusion
        00:52
    • Lesson 08 - DFSS in IT

      20:07
      • 8.1 Lesson 08 DFSS in IT
        00:18
      • 8.2 Objectives
        00:26
      • 8.3 DFSS in IT Topic 1 Overview of DFSS
        00:10
      • 8.4 Development Challenges
        01:00
      • 8.5 Success Factors
        00:39
      • 8.6 Design for Six Sigma
        01:31
      • 8.7 DFSS Questions
        00:32
      • 8.8 DFSS Deliverables
        01:02
      • 8.9 DFSS and Lean
        01:32
      • 8.10 DFSS in IT Topic 2 SDLC vs. DFSS
        00:11
      • 8.11 SDLC Overview
        00:25
      • 8.12 General SDLC Steps
        00:50
      • 8.13 SDLC Waterfall
        01:11
      • 8.14 SDLC Agile
        01:32
      • 8.15 SDLC and DFSS
        01:05
      • 8.16 Leveraging DFSS as SDLC Methodology
        00:47
      • 8.17 Quality Functional Deployment
        00:28
      • 8.18 QFD Phases
        00:32
      • 8.19 QFD 1 Steps
        00:33
      • 8.20 QFD 1 Steps (contd.)
        00:28
      • 8.21 Completed QFD 1 Example
        00:10
      • 8.22 Completed QFD 1 Example (contd.)
        00:09
      • 8.23 DFSS in IT Topic 3 Case Study
        00:10
      • 8.24 Background
        00:38
      • 8.25 Case Study Question 1
        00:15
      • 8.26 VOC Output
        00:11
      • 8.27 Case Study Question 2
        00:17
      • 8.28 Functional Requirements
        00:13
      • 8.29 Case Study Question 3
        00:14
      • 8.30 Relationship Matrix
        00:22
      • 8.31 Correlation Matrix
        00:33
      • 8.32 Case Study Question 4
        00:15
      • 8.33 Rating Exercise Output
        00:24
      • 8.34 Case Study Question 5
        00:23
      • 8.35 Quiz
      • 8.36 Summary
        00:31
      • 8.37 Conclusion
        00:10
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Exam & Certification

  • What are the prerequisites of this course?

    The prerequisites for the course:
    • Completion of Green Belt training
    • At least 2–3 years of work experience in any niche sector

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self learning:
    1. Complete 85% of the course.

Reviews

Solly Vinodh
Solly Vinodh Business Consulting Practice Lead at HARMAN India

Simplilearn has been a great place to learn new technologies. I had enrolled for an online self-paced training course and the course contents were really great with real-time examples. My learning curve has significantly improved. Even after the course expired after a year, the customer support team were able to extend my course for some time, in order to complete the course and get the certification for the money spent on the course. Really appreciate the support they have provided.

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    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.