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  • 4 hours of high-quality e-learning content
  • 76 end-of-chapter quizzes
  • Case studies and relevant examples
  • Downloadable e-book included
  • Course completion certificate

Course description

  • What’s the focus of this course?

    Lean Six Sigma Application in Information Technology is an industry-specific course on the application of Lean Six Sigma in Information Technology. This course emphasizes Lean Six Sigma concepts and tools to address challenges faced by IT organizations in implementing process improvements. It also highlights examples and case studies to reinforce and provide insight on the improvements that are possible by implementing Lean Six Sigma.

    The course offered by Simplilearn includes only online training. The courseware includes case studies and relevant examples for better understanding of the key concepts.

  • What are the course objectives?

    At the end of Simplilearn’s training in Lean Six Sigma Application in Information Technology, you will be able to:
    • Discuss common IT challenges using the Lean Six Sigma framework
    • Review voice of the customer techniques in the requirements gathering process
    • Explain the uses of metrics to measure performance
    • Describe the application of lean principles to remove wastes
    • Describe the uses of metrics and control charts to ensure stability of IT processes

  • What is the value of this course to the professionals?

    At the end of this course, professionals will be able to:
    • Identify a problem or an opportunity for improvement,
    • Demonstrate knowledge of Lean Six Sigma tools and processes,
    • Leverage Lean concepts to reduce waste in processes,
    • Emphasize value creation,
    • Assist with data collection and analysis for Green Belt or Black Belt projects,
    • Solve problems with data and analytics, and
    • Identify the gaps in a process and fix them.

  • Who should take this course?

    The Lean Six Sigma Application in Information Technology course will enhance the skills and expertise of the following professionals:
    • Quality Manager
    • Quality Analyst
    • Lean Consultant
    • Quality Assurance
    • Quality Control
    • Project manager
    • Operations Manager
    This course can also be taken by other aspirants and students who wish to gain a thorough understanding of the application of Lean Six Sigma in the Information Technology sector and want to apply the methodologies and quality control process within their organization.

Course preview

    • Course Introduction 02:08
      • Introduction02:08
    • Lesson 00 - Course Overview 04:09
      • 0.1 Course Overview00:16
      • 0.2 Key Features00:11
      • 0.3 Objectives00:30
      • 0.4 Course Overview00:47
      • 0.5 Course Prerequisites00:16
      • 0.6 Course Purpose and Target Audience00:49
      • 0.7 Value to Professionals00:40
      • 0.8 Lessons Covered00:15
      • 0.9 Lessons Covered (contd)00:04
      • 0.10 Lessons Covered (contd)00:11
      • 0.11 Conclusion Slide00:10
    • Lesson 01 - Basic Lean Six Sigma Concepts 14:41
      • 1.1 Basic Lean Six Sigma Concepts00:23
      • 1.2 Objectives00:24
      • 1.3 Basic Lean Six Sigma Concepts Topic 1 What is Lean Six Sigma00:05
      • 1.4 Lean Six Sigma Defined01:16
      • 1.5 Integration of Lean and Six Sigma01:51
      • 1.6 Four Disciplines of Lean Six Sigma00:39
      • 1.7 Eight Forms of Waste01:02
      • 1.8 Basic Lean Six Sigma Concepts Topic 2 History of Lean Six Sigma00:04
      • 1.9 History of Lean Six Sigma00:42
      • 1.10 History of Lean01:36
      • 1.11 History of Six Sigma01:12
      • 1.12 Rise of Lean Six Sigma00:23
      • 1.13 Basic Lean Six Sigma Concepts Topic 3 Process Improvement (DMAIC) and Process Design (DMADV)00:06
      • 1.14 Process Improvement and Process Design01:25
      • 1.15 DMAIC01:32
      • 1.16 DMADV01:03
      • 1.17 Quiz
      • 1.18 Summary00:46
      • 1.19 Conclusion00:12
    • Lesson 02 - Application of Lean Six Sigma in IT 22:45
      • 2.1 Lesson 02 Application of Lean Six Sigma in IT00:22
      • 2.2 Objectives00:31
      • 2.3 Application of Lean Six Sigma in IT Topic 1 Core IT Functions and Processes00:13
      • 2.4 Core IT Functions00:52
      • 2.5 Plan Functions00:52
      • 2.6 IT Planning02:03
      • 2.7 Build Functions00:39
      • 2.8 IT Build01:19
      • 2.9 Run Functions00:16
      • 2.10 IT Run00:55
      • 2.11 Role of IT in Organizations00:52
      • 2.12 Strategic Role of IT00:22
      • 2.13 Tactical Role of IT01:27
      • 2.14 Application of Lean Six Sigma in IT Topic 2 Common Challenges in IT00:11
      • 2.15 Common Challenges in IT00:23
      • 2.16 Critical Planning Processes01:54
      • 2.17 Critical Build Processes01:11
      • 2.18 Critical Run Processes01:36
      • 2.19 Common Planning Challenges00:35
      • 2.20 Common Build Challenges00:37
      • 2.21 Common Run Challenges00:40
      • 2.22 Application of Lean Six Sigma in IT Topic 3 Addressing Common IT Challenges with Lean Six Sigma00:13
      • 2.23 Four Disciplines of Plan Function00:50
      • 2.24 Four Disciplines of Build Process00:33
      • 2.25 Four Disciplines of Run Function00:42
      • 2.26 Cost, Quality, and Time01:49
      • 2.27 Quiz
      • 2.28 Summary00:38
      • 2.29 Conclusion00:10
    • Lesson 03 - Define 23:52
      • 3.1 Lesson 03 Define00:21
      • 3.2 Objectives00:32
      • 3.3 Define Phase Review00:50
      • 3.4 Define Topic 1 IT Project Prioritization00:06
      • 3.5 Project Prioritization00:32
      • 3.6 Importance of Prioritization00:51
      • 3.7 Timing of Prioritization00:24
      • 3.8 Prioritization Team00:49
      • 3.9 Project Prioritization Process00:47
      • 3.10 Define Topic 1 Case Study Using a Prioritization Matrix to Prioritize IT Projects00:05
      • 3.11 Background01:16
      • 3.12 Prioritization Activity00:23
      • 3.13 Case Study Question 100:20
      • 3.14 Case Study Question 200:13
      • 3.15 Prioritization Criteria00:30
      • 3.16 Prioritization Matrix00:36
      • 3.17 Prioritization Matrix (cont.)00:09
      • 3.18 Case Study Question 300:24
      • 3.19 Define Topic 2 Chartering IT projects00:08
      • 3.20 Project Chartering00:24
      • 3.21 Project Charter00:51
      • 3.22 Stakeholder Analysis00:43
      • 3.23 Importance of Stakeholder Analysis00:45
      • 3.24 Stakeholder Identification01:20
      • 3.25 Stakeholder Analysis00:47
      • 3.26 High-level Project Plan00:31
      • 3.27 Components00:48
      • 3.28 Define Topic 3 Voice of the Customer Techniques for Requirements Gathering00:08
      • 3.29 Requirements Gathering00:34
      • 3.30 Importance of Customer Requirements00:32
      • 3.31 Soliciting Requirements00:30
      • 3.32 Obtaining Voice of the Customer01:51
      • 3.33 Consolidating Requirements00:54
      • 3.34 Define Topic 4 Assessing Project Risk00:06
      • 3.35 Assessing Project Risk00:34
      • 3.36 Impact Analysis00:54
      • 3.37 FMEA01:27
      • 3.38 Quiz
      • 3.39 Summary00:49
      • 3.40 Conclusion00:08
    • Lesson 04 - Measure 44:27
      • 4.1 Lesson 04 Measure00:18
      • 4.2 Objectives00:28
      • 4.3 Measure Phase Review00:57
      • 4.4 Measure Topic 1 Basic Statistics Review00:09
      • 4.5 Importance of Statistics00:48
      • 4.6 Purpose of Statistics00:57
      • 4.7 Basic Statistics in a Lean Six Sigma Project00:59
      • 4.8 Population vs. Sample01:22
      • 4.9 Data Types01:04
      • 4.10 Data Types (contd.)00:34
      • 4.11 Continuous Data Tools00:44
      • 4.12 Discrete Data Tools00:47
      • 4.13 Basic Statistics00:36
      • 4.14 Measures of Location01:40
      • 4.15 Measures of Spread01:07
      • 4.16 Graphing Basic Stats00:38
      • 4.17 Box Plots01:17
      • 4.18 Histograms00:32
      • 4.19 Dot Plot00:43
      • 4.20 Main Effects Plot00:49
      • 4.21 Normal Distribution00:47
      • 4.22 Normal Distribution Probabilities00:47
      • 4.23 Central Limit Theorem00:37
      • 4.24 Central Limit Theorem in Pictures02:08
      • 4.25 Central Limit Theorem02:08
      • 4.26 Measure Topic 2 Common IT Metrics and Data Sources00:05
      • 4.27 IT Metrics02:11
      • 4.28 Plan Metrics and Data Sources01:46
      • 4.29 Build Metrics and Data Sources01:39
      • 4.30 Run Metrics and Data Sources01:07
      • 4.31 Measure Topic 3 Measurement Systems Analysis in IT00:09
      • 4.32 Measurement Systems Analysis00:38
      • 4.33 Gauge MSA01:16
      • 4.34 Attribute MSA00:50
      • 4.35 Attribute MSA Process00:41
      • 4.36 MSA Output00:46
      • 4.37 MSA Output00:18
      • 4.38 MSA Output Each Appraiser vs. Standard00:18
      • 4.39 MSA Output Between Appraisers00:15
      • 4.40 MSA Output All Appraisers vs. Standard00:34
      • 4.41 Measure Topic 3 Case Study—Should I trust this data00:11
      • 4.42 MSA Case Study Background00:55
      • 4.43 MSA Case Study Set up00:39
      • 4.44 MSA Case Study Results00:06
      • 4.45 MSA Case Study Results00:05
      • 4.46 MSA Case Study—Results00:05
      • 4.47 MSA Case Study Results00:06
      • 4.48 Case Study Question 100:10
      • 4.49 Case Study Question 200:09
      • 4.50 Case Study Question 300:19
      • 4.51 Measure Topic 4 Determining Process Capability for Common IT Processes00:09
      • 4.52 Process Capability Defined00:36
      • 4.53 Uses of Process Capability01:14
      • 4.54 Process Capability Terminology00:28
      • 4.55 Cpk Defined00:58
      • 4.56 Conducting a Process Capability Study00:39
      • 4.57 Process Capability Data Types01:06
      • 4.58 Quiz
      • 4.59 Summary00:49
      • 4.60 Statistical Formulas00:06
      • 4.61 conclusion00:08
    • Lesson 05 - Analyze 26:31
      • 5.1 Lesson 05 Analyze00:19
      • 5.2 Objectives00:30
      • 5.3 Analyze Phase Review01:43
      • 5.4 Analyze Topic 1 Regression Analysis for Software Development00:12
      • 5.5 Regression Analysis00:44
      • 5.6 Types of Regression Analysis00:45
      • 5.7 Simple Linear Regression Steps00:42
      • 5.8 Simple Linear Regression Output00:45
      • 5.9 Simple Linear Regression Output (contd.)02:43
      • 5.10 Regression Testing00:52
      • 5.11 Benefits of Regression Testing00:43
      • 5.12 Methods of Regression Testing01:02
      • 5.13 Analyze Topic 2 Case Study 100:16
      • 5.14 Background01:05
      • 5.15 Case Study Data00:11
      • 5.16 Simple Linear Regression Output00:07
      • 5.17 Case Study Question 100:12
      • 5.18 Case Study Question 200:11
      • 5.19 Case Study Question 300:16
      • 5.20 Case Study Question 400:20
      • 5.21 Analyze Topic 3 Hypothesis Testing00:10
      • 5.22 Hypothesis Testing Overview00:44
      • 5.23 Hypothesis Testing Decision Criteria00:42
      • 5.24 Hypothesis Testing Statistical Terms00:49
      • 5.25 Hypothesis Testing Preparation00:50
      • 5.26 Hypothesis Testing Recipe00:54
      • 5.27 Hypothesis Tests for Continuous Data01:00
      • 5.28 Hypothesis Tests for Discrete Data00:30
      • 5.29 Call Center Data Hypothesis Tests00:54
      • 5.30 Analyze Topic 4 Case Study 200:17
      • 5.31 Background01:03
      • 5.32 Scenario 100:50
      • 5.33 Case Study Question 100:19
      • 5.34 ANOVA Results00:11
      • 5.35 Case Study Question 200:20
      • 5.36 Outcome00:21
      • 5.37 Scenario 200:44
      • 5.38 Data Collection Sample00:11
      • 5.39 Case Study Question 300:19
      • 5.40 T Test Results00:06
      • 5.41 Case Study Question 400:21
      • 5.42 Outcome00:28
      • 5.43 Quiz
      • 5.44 Summary00:41
      • 5.45 Conclusion00:09
    • Lesson 06 - Improve 21:08
      • 6.1 Lesson 06 Improve00:18
      • 6.2 Objectives00:28
      • 6.3 Improve Phase Review00:43
      • 6.4 Improve Topic 1 Lean Techniques Applied to IT00:11
      • 6.5 Lean Principles02:42
      • 6.6 Lean in IT00:26
      • 6.7 Lean in Plan01:00
      • 6.8 Lean in Build00:54
      • 6.9 Lean in Run00:50
      • 6.10 Improve Topic 2 Identifying Waste in IT00:12
      • 6.11 Eight Forms of Waste00:27
      • 6.12 Waste 1 Defects00:26
      • 6.13 Waste 2 Over Production00:27
      • 6.14 Waste 3 Waiting00:25
      • 6.15 Waste 4 Neglected Talent00:19
      • 6.16 Waste 5 Transportation00:22
      • 6.17 Waste 6 Inventory00:31
      • 6.18 Waste 7 Motion00:17
      • 6.19 Waste 8 Excess Processing00:28
      • 6.20 Identifying Waste in IT01:00
      • 6.21 Documenting Waste00:37
      • 6.22 Improve Topic 3 5S for Virtual Workspaces00:12
      • 6.23 5S Overview00:38
      • 6.24 5S Framework00:42
      • 6.25 5S Sort01:00
      • 6.26 5S Set in Order00:45
      • 6.27 5S Shine00:22
      • 6.28 5S Standardize00:26
      • 6.29 5S Sustain00:27
      • 6.30 Improve Topic 4 OEE for Assessing Performance of IT Infrastructure00:12
      • 6.31 Overall Equipment Effectiveness00:48
      • 6.32 Overall Equipment Effectiveness (OEE) for Server Monitoring00:43
      • 6.33 Overall Equipment Effectiveness Program Steps00:59
      • 6.34 Quiz
      • 6.35 Summary00:43
      • 6.36 Conclusion00:08
    • Lesson 07 - Control 22:13
      • 7.1 Lesson 07 Control00:15
      • 7.2 Objectives00:26
      • 7.3 Control Phase Review00:33
      • 7.4 Control Topic 1 Control Charts for Common IT Metrics00:08
      • 7.5 Control Chart00:28
      • 7.6 Types of Variation00:48
      • 7.7 Control Chart Terminology01:05
      • 7.8 Data Types01:07
      • 7.9 Control Chart Selection Continuous Data00:38
      • 7.10 Control Chart Selection Discrete Data00:37
      • 7.11 Interpreting Control Charts00:42
      • 7.12 Out of Control Points00:29
      • 7.13 Common IT Metrics and Control Charts00:48
      • 7.14 Steps to Create a Monitoring Program01:35
      • 7.15 Control Topic 2 Case Study 100:11
      • 7.16 Background00:48
      • 7.17 Case Study Question 100:18
      • 7.18 Control Chart Set Up00:17
      • 7.19 Control Chart Results00:13
      • 7.20 Case Study Question 200:10
      • 7.21 Case Study Question 300:27
      • 7.22 Control Topic 3 Visual Management in IT00:07
      • 7.23 Basics of Visual Management00:35
      • 7.24 Visual Management Example00:27
      • 7.25 Agile Project Management00:23
      • 7.26 Project Burn Down Chart00:37
      • 7.27 Kanban Board00:31
      • 7.28 Visual Boards00:30
      • 7.29 Visual Board Example01:19
      • 7.30 Visual Management Guidelines00:52
      • 7.31 Control Topic 4 Case Study 200:11
      • 7.32 Background00:51
      • 7.33 Subset of Metrics00:07
      • 7.34 Case Study Question 100:22
      • 7.35 Revised Metrics00:13
      • 7.36 Visual Board Updated00:48
      • 7.37 Case Study Question 200:18
      • 7.38 Case Study Question 300:15
      • 7.39 Quiz
      • 7.40 Summary00:52
      • 7.041 Conclusion00:52
    • Lesson 08 - DFSS in IT 20:07
      • 8.1 Lesson 08 DFSS in IT00:18
      • 8.2 Objectives00:26
      • 8.3 DFSS in IT Topic 1 Overview of DFSS00:10
      • 8.4 Development Challenges01:00
      • 8.5 Success Factors00:39
      • 8.6 Design for Six Sigma01:31
      • 8.7 DFSS Questions00:32
      • 8.8 DFSS Deliverables01:02
      • 8.9 DFSS and Lean01:32
      • 8.10 DFSS in IT Topic 2 SDLC vs. DFSS00:11
      • 8.11 SDLC Overview00:25
      • 8.12 General SDLC Steps00:50
      • 8.13 SDLC Waterfall01:11
      • 8.14 SDLC Agile01:32
      • 8.15 SDLC and DFSS01:05
      • 8.16 Leveraging DFSS as SDLC Methodology00:47
      • 8.17 Quality Functional Deployment00:28
      • 8.18 QFD Phases00:32
      • 8.19 QFD 1 Steps00:33
      • 8.20 QFD 1 Steps (contd.)00:28
      • 8.21 Completed QFD 1 Example00:10
      • 8.22 Completed QFD 1 Example (contd.)00:09
      • 8.23 DFSS in IT Topic 3 Case Study00:10
      • 8.24 Background00:38
      • 8.25 Case Study Question 100:15
      • 8.26 VOC Output00:11
      • 8.27 Case Study Question 200:17
      • 8.28 Functional Requirements00:13
      • 8.29 Case Study Question 300:14
      • 8.30 Relationship Matrix00:22
      • 8.31 Correlation Matrix00:33
      • 8.32 Case Study Question 400:15
      • 8.33 Rating Exercise Output00:24
      • 8.34 Case Study Question 500:23
      • 8.35 Quiz
      • 8.36 Summary00:31
      • 8.37 Conclusion00:10
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Exam & certification

  • What are the prerequisites of this course?

    The prerequisites for the course:
    • Completion of Green Belt training
    • At least 2–3 years of work experience in any niche sector

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self learning:
    1. Complete 85% of the course.

FAQs

  • What payment options are available?

    You can enroll for the online training through our website. You can make online payment using any of the following options:
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    Once the online payment is done, you will automatically receive payment receipt, via email.

  • What will I get along with this training?

    In this training, you will have access to online e-learning and case studies.

  • Can I cancel my enrollment? Will I get a refund?

    Yes! You can cancel your enrollment. We will provide you complete refund after deducting the administration fee. To know more, please go through our Refund Policy.

  • Do you provide money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. You can refer to the Refund Policy and raise refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

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    Please raise a request via our Help and Support portal to have your issue resolved.

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  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.