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  • 4 hours of High Quality e-learning content
  • 76 End of Chapter Quizzes
  • Case Studies and relevant examples
  • Downloadable e-book included
  • Course Completion Certificate

Course description

  • What’s the focus of this course?

    Lean Six Sigma Application in Information Technology is an industry-specific course on the application of Lean Six Sigma in Information Technology. This course emphasizes Lean Six Sigma concepts and tools to address challenges faced by IT organizations in implementing process improvements. It also highlights examples and case studies to reinforce and provide insight on the improvements that are possible by implementing Lean Six Sigma.

    The course offered by Simplilearn includes only online training. The courseware includes case studies and relevant examples for better understanding of the key concepts.

  • What are the course objectives?

    At the end of Simplilearn’s training in Lean Six Sigma Application in Information Technology, you will be able to:
    • Discuss common IT challenges using the Lean Six Sigma framework
    • Review voice of the customer techniques in the requirements gathering process
    • Explain the uses of metrics to measure performance
    • Describe the application of lean principles to remove wastes
    • Describe the uses of metrics and control charts to ensure stability of IT processes

  • What is the value of this course to the professionals?

    At the end of this course, professionals will be able to:
    • Identify a problem or an opportunity for improvement,
    • Demonstrate knowledge of Lean Six Sigma tools and processes,
    • Leverage Lean concepts to reduce waste in processes,
    • Emphasize value creation,
    • Assist with data collection and analysis for Green Belt or Black Belt projects,
    • Solve problems with data and analytics, and
    • Identify the gaps in a process and fix them.

  • Who should take this course?

    The Lean Six Sigma Application in Information Technology course will enhance the skills and expertise of the following professionals:
    • Quality Manager
    • Quality Analyst
    • Lean Consultant
    • Quality Assurance
    • Quality Control
    • Project manager
    • Operations Manager
    This course can also be taken by other aspirants and students who wish to gain a thorough understanding of the application of Lean Six Sigma in the Information Technology sector and want to apply the methodologies and quality control process within their organization.

Course preview

    • Course Introduction 02:08
      • Introduction 02:08
    • Lesson 00 - Course Overview 04:09
      • 0.1 Course Overview 00:16
      • 0.2 Key Features 00:11
      • 0.3 Objectives 00:30
      • 0.4 Course Overview 00:47
      • 0.5 Course Prerequisites 00:16
      • 0.6 Course Purpose and Target Audience 00:49
      • 0.7 Value to Professionals 00:40
      • 0.8 Lessons Covered 00:15
      • 0.9 Lessons Covered (contd) 00:04
      • 0.10 Lessons Covered (contd) 00:11
      • 0.11 Conclusion Slide 00:10
    • Lesson 01 - Basic Lean Six Sigma Concepts 14:41
      • 1.1 Basic Lean Six Sigma Concepts 00:23
      • 1.2 Objectives 00:24
      • 1.3 Basic Lean Six Sigma Concepts Topic 1 What is Lean Six Sigma 00:05
      • 1.4 Lean Six Sigma Defined 01:16
      • 1.5 Integration of Lean and Six Sigma 01:51
      • 1.6 Four Disciplines of Lean Six Sigma 00:39
      • 1.7 Eight Forms of Waste 01:02
      • 1.8 Basic Lean Six Sigma Concepts Topic 2 History of Lean Six Sigma 00:04
      • 1.9 History of Lean Six Sigma 00:42
      • 1.10 History of Lean 01:36
      • 1.11 History of Six Sigma 01:12
      • 1.12 Rise of Lean Six Sigma 00:23
      • 1.13 Basic Lean Six Sigma Concepts Topic 3 Process Improvement (DMAIC) and Process Design (DMADV) 00:06
      • 1.14 Process Improvement and Process Design 01:25
      • 1.15 DMAIC 01:32
      • 1.16 DMADV 01:03
      • 1.17 Quiz
      • 1.18 Summary 00:46
      • 1.19 Conclusion 00:12
    • Lesson 02 - Application of Lean Six Sigma in IT 22:45
      • 2.1 Lesson 02 Application of Lean Six Sigma in IT 00:22
      • 2.2 Objectives 00:31
      • 2.3 Application of Lean Six Sigma in IT Topic 1 Core IT Functions and Processes 00:13
      • 2.4 Core IT Functions 00:52
      • 2.5 Plan Functions 00:52
      • 2.6 IT Planning 02:03
      • 2.7 Build Functions 00:39
      • 2.8 IT Build 01:19
      • 2.9 Run Functions 00:16
      • 2.10 IT Run 00:55
      • 2.11 Role of IT in Organizations 00:52
      • 2.12 Strategic Role of IT 00:22
      • 2.13 Tactical Role of IT 01:27
      • 2.14 Application of Lean Six Sigma in IT Topic 2 Common Challenges in IT 00:11
      • 2.15 Common Challenges in IT 00:23
      • 2.16 Critical Planning Processes 01:54
      • 2.17 Critical Build Processes 01:11
      • 2.18 Critical Run Processes 01:36
      • 2.19 Common Planning Challenges 00:35
      • 2.20 Common Build Challenges 00:37
      • 2.21 Common Run Challenges 00:40
      • 2.22 Application of Lean Six Sigma in IT Topic 3 Addressing Common IT Challenges with Lean Six Sigma 00:13
      • 2.23 Four Disciplines of Plan Function 00:50
      • 2.24 Four Disciplines of Build Process 00:33
      • 2.25 Four Disciplines of Run Function 00:42
      • 2.26 Cost, Quality, and Time 01:49
      • 2.27 Quiz
      • 2.28 Summary 00:38
      • 2.29 Conclusion 00:10
    • Lesson 03 - Define 23:52
      • 3.1 Lesson 03 Define 00:21
      • 3.2 Objectives 00:32
      • 3.3 Define Phase Review 00:50
      • 3.4 Define Topic 1 IT Project Prioritization 00:06
      • 3.5 Project Prioritization 00:32
      • 3.6 Importance of Prioritization 00:51
      • 3.7 Timing of Prioritization 00:24
      • 3.8 Prioritization Team 00:49
      • 3.9 Project Prioritization Process 00:47
      • 3.10 Define Topic 1 Case Study Using a Prioritization Matrix to Prioritize IT Projects 00:05
      • 3.11 Background 01:16
      • 3.12 Prioritization Activity 00:23
      • 3.13 Case Study Question 1 00:20
      • 3.14 Case Study Question 2 00:13
      • 3.15 Prioritization Criteria 00:30
      • 3.16 Prioritization Matrix 00:36
      • 3.17 Prioritization Matrix (cont.) 00:09
      • 3.18 Case Study Question 3 00:24
      • 3.19 Define Topic 2 Chartering IT projects 00:08
      • 3.20 Project Chartering 00:24
      • 3.21 Project Charter 00:51
      • 3.22 Stakeholder Analysis 00:43
      • 3.23 Importance of Stakeholder Analysis 00:45
      • 3.24 Stakeholder Identification 01:20
      • 3.25 Stakeholder Analysis 00:47
      • 3.26 High-level Project Plan 00:31
      • 3.27 Components 00:48
      • 3.28 Define Topic 3 Voice of the Customer Techniques for Requirements Gathering 00:08
      • 3.29 Requirements Gathering 00:34
      • 3.30 Importance of Customer Requirements 00:32
      • 3.31 Soliciting Requirements 00:30
      • 3.32 Obtaining Voice of the Customer 01:51
      • 3.33 Consolidating Requirements 00:54
      • 3.34 Define Topic 4 Assessing Project Risk 00:06
      • 3.35 Assessing Project Risk 00:34
      • 3.36 Impact Analysis 00:54
      • 3.37 FMEA 01:27
      • 3.38 Quiz
      • 3.39 Summary 00:49
      • 3.40 Conclusion 00:08
    • Lesson 04 - Measure 44:27
      • 4.1 Lesson 04 Measure 00:18
      • 4.2 Objectives 00:28
      • 4.3 Measure Phase Review 00:57
      • 4.4 Measure Topic 1 Basic Statistics Review 00:09
      • 4.5 Importance of Statistics 00:48
      • 4.6 Purpose of Statistics 00:57
      • 4.7 Basic Statistics in a Lean Six Sigma Project 00:59
      • 4.8 Population vs. Sample 01:22
      • 4.9 Data Types 01:04
      • 4.10 Data Types (contd.) 00:34
      • 4.11 Continuous Data Tools 00:44
      • 4.12 Discrete Data Tools 00:47
      • 4.13 Basic Statistics 00:36
      • 4.14 Measures of Location 01:40
      • 4.15 Measures of Spread 01:07
      • 4.16 Graphing Basic Stats 00:38
      • 4.17 Box Plots 01:17
      • 4.18 Histograms 00:32
      • 4.19 Dot Plot 00:43
      • 4.20 Main Effects Plot 00:49
      • 4.21 Normal Distribution 00:47
      • 4.22 Normal Distribution Probabilities 00:47
      • 4.23 Central Limit Theorem 00:37
      • 4.24 Central Limit Theorem in Pictures 02:08
      • 4.25 Central Limit Theorem 02:08
      • 4.26 Measure Topic 2 Common IT Metrics and Data Sources 00:05
      • 4.27 IT Metrics 02:11
      • 4.28 Plan Metrics and Data Sources 01:46
      • 4.29 Build Metrics and Data Sources 01:39
      • 4.30 Run Metrics and Data Sources 01:07
      • 4.31 Measure Topic 3 Measurement Systems Analysis in IT 00:09
      • 4.32 Measurement Systems Analysis 00:38
      • 4.33 Gauge MSA 01:16
      • 4.34 Attribute MSA 00:50
      • 4.35 Attribute MSA Process 00:41
      • 4.36 MSA Output 00:46
      • 4.37 MSA Output 00:18
      • 4.38 MSA Output Each Appraiser vs. Standard 00:18
      • 4.39 MSA Output Between Appraisers 00:15
      • 4.40 MSA Output All Appraisers vs. Standard 00:34
      • 4.41 Measure Topic 3 Case Study—Should I trust this data 00:11
      • 4.42 MSA Case Study Background 00:55
      • 4.43 MSA Case Study Set up 00:39
      • 4.44 MSA Case Study Results 00:06
      • 4.45 MSA Case Study Results 00:05
      • 4.46 MSA Case Study—Results 00:05
      • 4.47 MSA Case Study Results 00:06
      • 4.48 Case Study Question 1 00:10
      • 4.49 Case Study Question 2 00:09
      • 4.50 Case Study Question 3 00:19
      • 4.51 Measure Topic 4 Determining Process Capability for Common IT Processes 00:09
      • 4.52 Process Capability Defined 00:36
      • 4.53 Uses of Process Capability 01:14
      • 4.54 Process Capability Terminology 00:28
      • 4.55 Cpk Defined 00:58
      • 4.56 Conducting a Process Capability Study 00:39
      • 4.57 Process Capability Data Types 01:06
      • 4.58 Quiz
      • 4.59 Summary 00:49
      • 4.60 Statistical Formulas 00:06
      • 4.61 conclusion 00:08
    • Lesson 05 - Analyze 26:31
      • 5.1 Lesson 05 Analyze 00:19
      • 5.2 Objectives 00:30
      • 5.3 Analyze Phase Review 01:43
      • 5.4 Analyze Topic 1 Regression Analysis for Software Development 00:12
      • 5.5 Regression Analysis 00:44
      • 5.6 Types of Regression Analysis 00:45
      • 5.7 Simple Linear Regression Steps 00:42
      • 5.8 Simple Linear Regression Output 00:45
      • 5.9 Simple Linear Regression Output (contd.) 02:43
      • 5.10 Regression Testing 00:52
      • 5.11 Benefits of Regression Testing 00:43
      • 5.12 Methods of Regression Testing 01:02
      • 5.13 Analyze Topic 2 Case Study 1 00:16
      • 5.14 Background 01:05
      • 5.15 Case Study Data 00:11
      • 5.16 Simple Linear Regression Output 00:07
      • 5.17 Case Study Question 1 00:12
      • 5.18 Case Study Question 2 00:11
      • 5.19 Case Study Question 3 00:16
      • 5.20 Case Study Question 4 00:20
      • 5.21 Analyze Topic 3 Hypothesis Testing 00:10
      • 5.22 Hypothesis Testing Overview 00:44
      • 5.23 Hypothesis Testing Decision Criteria 00:42
      • 5.24 Hypothesis Testing Statistical Terms 00:49
      • 5.25 Hypothesis Testing Preparation 00:50
      • 5.26 Hypothesis Testing Recipe 00:54
      • 5.27 Hypothesis Tests for Continuous Data 01:00
      • 5.28 Hypothesis Tests for Discrete Data 00:30
      • 5.29 Call Center Data Hypothesis Tests 00:54
      • 5.30 Analyze Topic 4 Case Study 2 00:17
      • 5.31 Background 01:03
      • 5.32 Scenario 1 00:50
      • 5.33 Case Study Question 1 00:19
      • 5.34 ANOVA Results 00:11
      • 5.35 Case Study Question 2 00:20
      • 5.36 Outcome 00:21
      • 5.37 Scenario 2 00:44
      • 5.38 Data Collection Sample 00:11
      • 5.39 Case Study Question 3 00:19
      • 5.40 T Test Results 00:06
      • 5.41 Case Study Question 4 00:21
      • 5.42 Outcome 00:28
      • 5.43 Quiz
      • 5.44 Summary 00:41
      • 5.45 Conclusion 00:09
    • Lesson 06 - Improve 21:08
      • 6.1 Lesson 06 Improve 00:18
      • 6.2 Objectives 00:28
      • 6.3 Improve Phase Review 00:43
      • 6.4 Improve Topic 1 Lean Techniques Applied to IT 00:11
      • 6.5 Lean Principles 02:42
      • 6.6 Lean in IT 00:26
      • 6.7 Lean in Plan 01:00
      • 6.8 Lean in Build 00:54
      • 6.9 Lean in Run 00:50
      • 6.10 Improve Topic 2 Identifying Waste in IT 00:12
      • 6.11 Eight Forms of Waste 00:27
      • 6.12 Waste 1 Defects 00:26
      • 6.13 Waste 2 Over Production 00:27
      • 6.14 Waste 3 Waiting 00:25
      • 6.15 Waste 4 Neglected Talent 00:19
      • 6.16 Waste 5 Transportation 00:22
      • 6.17 Waste 6 Inventory 00:31
      • 6.18 Waste 7 Motion 00:17
      • 6.19 Waste 8 Excess Processing 00:28
      • 6.20 Identifying Waste in IT 01:00
      • 6.21 Documenting Waste 00:37
      • 6.22 Improve Topic 3 5S for Virtual Workspaces 00:12
      • 6.23 5S Overview 00:38
      • 6.24 5S Framework 00:42
      • 6.25 5S Sort 01:00
      • 6.26 5S Set in Order 00:45
      • 6.27 5S Shine 00:22
      • 6.28 5S Standardize 00:26
      • 6.29 5S Sustain 00:27
      • 6.30 Improve Topic 4 OEE for Assessing Performance of IT Infrastructure 00:12
      • 6.31 Overall Equipment Effectiveness 00:48
      • 6.32 Overall Equipment Effectiveness (OEE) for Server Monitoring 00:43
      • 6.33 Overall Equipment Effectiveness Program Steps 00:59
      • 6.34 Quiz
      • 6.35 Summary 00:43
      • 6.36 Conclusion 00:08
    • Lesson 07 - Control 22:13
      • 7.1 Lesson 07 Control 00:15
      • 7.2 Objectives 00:26
      • 7.3 Control Phase Review 00:33
      • 7.4 Control Topic 1 Control Charts for Common IT Metrics 00:08
      • 7.5 Control Chart 00:28
      • 7.6 Types of Variation 00:48
      • 7.7 Control Chart Terminology 01:05
      • 7.8 Data Types 01:07
      • 7.9 Control Chart Selection Continuous Data 00:38
      • 7.10 Control Chart Selection Discrete Data 00:37
      • 7.11 Interpreting Control Charts 00:42
      • 7.12 Out of Control Points 00:29
      • 7.13 Common IT Metrics and Control Charts 00:48
      • 7.14 Steps to Create a Monitoring Program 01:35
      • 7.15 Control Topic 2 Case Study 1 00:11
      • 7.16 Background 00:48
      • 7.17 Case Study Question 1 00:18
      • 7.18 Control Chart Set Up 00:17
      • 7.19 Control Chart Results 00:13
      • 7.20 Case Study Question 2 00:10
      • 7.21 Case Study Question 3 00:27
      • 7.22 Control Topic 3 Visual Management in IT 00:07
      • 7.23 Basics of Visual Management 00:35
      • 7.24 Visual Management Example 00:27
      • 7.25 Agile Project Management 00:23
      • 7.26 Project Burn Down Chart 00:37
      • 7.27 Kanban Board 00:31
      • 7.28 Visual Boards 00:30
      • 7.29 Visual Board Example 01:19
      • 7.30 Visual Management Guidelines 00:52
      • 7.31 Control Topic 4 Case Study 2 00:11
      • 7.32 Background 00:51
      • 7.33 Subset of Metrics 00:07
      • 7.34 Case Study Question 1 00:22
      • 7.35 Revised Metrics 00:13
      • 7.36 Visual Board Updated 00:48
      • 7.37 Case Study Question 2 00:18
      • 7.38 Case Study Question 3 00:15
      • 7.39 Quiz
      • 7.40 Summary 00:52
      • 7.041 Conclusion 00:52
    • Lesson 08 - DFSS in IT 20:07
      • 8.1 Lesson 08 DFSS in IT 00:18
      • 8.2 Objectives 00:26
      • 8.3 DFSS in IT Topic 1 Overview of DFSS 00:10
      • 8.4 Development Challenges 01:00
      • 8.5 Success Factors 00:39
      • 8.6 Design for Six Sigma 01:31
      • 8.7 DFSS Questions 00:32
      • 8.8 DFSS Deliverables 01:02
      • 8.9 DFSS and Lean 01:32
      • 8.10 DFSS in IT Topic 2 SDLC vs. DFSS 00:11
      • 8.11 SDLC Overview 00:25
      • 8.12 General SDLC Steps 00:50
      • 8.13 SDLC Waterfall 01:11
      • 8.14 SDLC Agile 01:32
      • 8.15 SDLC and DFSS 01:05
      • 8.16 Leveraging DFSS as SDLC Methodology 00:47
      • 8.17 Quality Functional Deployment 00:28
      • 8.18 QFD Phases 00:32
      • 8.19 QFD 1 Steps 00:33
      • 8.20 QFD 1 Steps (contd.) 00:28
      • 8.21 Completed QFD 1 Example 00:10
      • 8.22 Completed QFD 1 Example (contd.) 00:09
      • 8.23 DFSS in IT Topic 3 Case Study 00:10
      • 8.24 Background 00:38
      • 8.25 Case Study Question 1 00:15
      • 8.26 VOC Output 00:11
      • 8.27 Case Study Question 2 00:17
      • 8.28 Functional Requirements 00:13
      • 8.29 Case Study Question 3 00:14
      • 8.30 Relationship Matrix 00:22
      • 8.31 Correlation Matrix 00:33
      • 8.32 Case Study Question 4 00:15
      • 8.33 Rating Exercise Output 00:24
      • 8.34 Case Study Question 5 00:23
      • 8.35 Quiz
      • 8.36 Summary 00:31
      • 8.37 Conclusion 00:10
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Exam & certification

  • What are the prerequisites of this course?

    The prerequisites for the course:
    • Completion of Green Belt training
    • At least 2–3 years of work experience in any niche sector

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